StubHub Customer Service Issues

Good afternoon, I'm Adam Lawlor. I bought 2 tickets on February 18, [redacted], for the Chris Stapleton concert in Charlotte, NC, initially scheduled for August [redacted] but postponed to August 12, [redacted], due to COVID. I made the purchase through an email address that is no longer active. I've tried setting up a new account with my current email but can't find the tickets. I've been unable to reach anyone by phone after waiting for 3.5 hours. I have proof of purchase and can provide my credit card details. Can you please help me reset and locate my tickets? Thanks.

I bought tickets from StubHub for both the Aerosmith and New Kids On The Block concerts last year. Unfortunately, both shows were postponed due to Covid. The New Kids On The Block concert was rescheduled for last Friday, August 6. When my wife and I got to Fenway Park for the concert, we were informed that our tickets were no longer valid because the original owner had requested a refund. I had purchased these tickets well in advance of the postponement and held physical tickets in my possession. We had to buy new tickets at the venue to attend. I am requesting a full refund for both the New Kids On The Block and Aerosmith tickets as I'm concerned the same issue might occur with the Aerosmith concert. The reference code for the New Kids tickets is YKZ28K and for Aerosmith tickets is T610JV. I've been attempting to call for the past two days but have been on hold for over 3 hours each time. I need this matter resolved promptly. Thank you, Mark Haas.

Hello, my name is Monique Webb, and I have encountered an issue with a ticket purchase on StubHub. On July 17th, I tried to buy 2 tickets for a Suns game using Affirm on the website. Despite getting approved for the loan, when I went to purchase the tickets, they were already sold out. After speaking with a representative, I was told to buy new tickets with a credit card. I ended up having my daughter purchase the tickets with her credit card due to the situation. However, Affirm is still claiming I owe them for the original purchase that didn't go through. I have been in contact with both StubHub and Affirm, but they are unable to resolve the issue between them. I need an email confirming that no other transactions besides the one my daughter made exist on my account. Your prompt assistance in providing this confirmation email would be greatly appreciated to help resolve this matter swiftly.

Hello StubHub, I have been dealing with technical glitches all week while trying to address this issue. Unfortunately, my husband's hospitalization due to Covid prevented us from attending the event. When I couldn't reach you, I sold the tickets on StubHub for $[redacted] to avoid losing $[redacted]. After that, you contacted me and offered a full credit. I requested the ticket sale to be canceled, but I was informed it couldn't be reversed. I have already sent the tickets to the buyer. I am expecting the remaining $[redacted] to be credited to my account promptly today. Your week-long technical problems shouldn't result in such a financial loss. If necessary, please have a supervisor contact me at [redacted] to discuss this further. Thank you for addressing this issue promptly, as I am unable to wait on hold for extended periods every day. If this matter is not resolved satisfactorily, I will escalate it to the Better Business Bureau. Kindly assist in processing a refund of at least $[redacted]. Thank you, Rosie I. [redacted] [redacted]

Subject: Difficulty Viewing Jo Koy's Show Tickets I am hoping for assistance regarding my Order# [redacted]45 for Jo Koy's show on September 4th. I originally bought tickets for May 20, [redacted], which got rescheduled twice due to the past year's events. Unfortunately, I am unable to view my tickets as the event date draws near. The app states my ticket is ready, but it prompts me for a new access code. Since I no longer have access to emails from last year and have checked all folders, I am at a loss. I have tried calling numerous times, enduring 2-3 hour holds without any response, leading to my frustration. Could someone please address this issue promptly? Best, K.N. Mirage Surgical

I am contacting you regarding order number [redacted]15. I purchased tickets and a parking pass for the Jet/Giant preseason game on August 14th. Unfortunately, I never received the parking pass. This caused a significant inconvenience, and I am requesting a refund for it. Moreover, I attempted to call multiple times, enduring hold times of over 2 hours. During one conversation that did connect, the representative tried to assist and then unexpectedly put me on hold. I requested a callback if we were disconnected, but this did not happen after we got disconnected. Furthermore, at the game, the StubHub tickets did not load, leading me to seek help from a representative to print them out. The order number for these tickets is [redacted]78. Overall, this experience was extremely frustrating, and I am seeking a refund for the issues faced. Thank you, S.A.

I received emails from StubHub notifying me that multiple tickets were sold, but I have not received the corresponding payments in my bank account. Despite attempting to contact customer service without success, I am eager to have this matter resolved promptly as I have additional tickets to sell and require the funds to be deposited as expected. Thank you.

I bought my tickets on April 9, [redacted], and verified the purchase on StubHub. However, when contacting axs.com, they couldn't find my account, even though they should be the ones emailing me the tickets for acceptance. I am frustrated because I can't transfer the tickets to a friend since axs claims there is no account. I've spent all day contacting StubHub for clarification but haven't been successful. The fact that I never received an email from axs is disappointing. I need to locate my tickets to proceed with the transfer, but axs doesn't have the necessary information. Please reach out to me via email or phone at [redacted] to help me resolve this issue.

Order# [redacted]45: Difficulty Accessing Jo Koy Tickets for Sep 4th Performance. I am seeking assistance as I am unable to view my tickets for the Jo Koy show scheduled on Sep 4th. I had originally purchased tickets for the May 20, [redacted] performance, which got rescheduled twice over the past year. With the event approaching, I am worried about not being able to access my tickets. The app states that my tickets are ready, but I am unsure if I need a new access code. Unfortunately, I no longer have access to the emails from last year and have checked all folders for them. I have made several attempts to call customer service, but after waiting on hold for 2-3 hours each time without any response, I am feeling quite frustrated. I would appreciate a prompt resolution to this issue. Thank you, K.N. Mirage Surgical

Hello, I am reaching out about tickets purchased over a year ago for an event that has changed schedules multiple times. I was informed we could receive a credit, but upon checking the StubHub website, the credit is not showing up. Despite many attempts to reach out by phone over the past few weeks, I have been unable to connect with a representative after spending hours on hold. The issue is that we purchased tickets specifically for the Red Hot Chili Peppers as the headliner, who are no longer performing at the concert. This change is not what I expected when making the purchase, and I am seeking either a credit or a refund due to this misleading information. Order No. [redacted] | Access Code: x5yfzm Email for responses: [redacted] Phone: [redacted] Thank you for your assistance with this matter. Best, Joe U.

Hi, I recently bought tickets for the San Francisco Forty Niners vs KC Chiefs game on Saturday, August 14th but encountered issues trying to transfer them to another StubHub account. Despite multiple attempts, I received errors and couldn't successfully transfer them. When I tried to use the tickets at the game, the barcode wouldn't display on my phone, preventing me from entering. Interestingly, I could see the barcode for other games I had purchased. I've tried contacting StubHub numerous times, being on hold for over 3 hours without reaching anyone. I'm disappointed with the lack of customer service from StubHub, resulting in me losing a significant amount of money. I am seeking a refund for the SF vs KC tickets and assurance that my other purchased tickets will work. Additionally, I'm concerned about the ongoing issue with transferring tickets.

Hello Stubhub, I am reaching out regarding an issue with the mobile tickets I purchased for Saturday's Jets and Giants game at Metlife Stadium. My name is A.T., and as a college student, I wanted to enjoy one last game with my father before heading to campus next week. Despite booking great seats in the [redacted]'s through your app, upon arriving at the stadium, the mobile tickets failed to load despite my troubleshooting attempts. After being directed to a ticket area for assistance, we encountered a lengthy line due to other fans experiencing the same problem. Unfortunately, we missed a significant portion of the game due to this delay. As passionate New York Jets fans, we were eager to witness our new franchise quarterback in action but were not able to do so. I kindly request a refund for the price of the tickets. My order number is [redacted]53. Thank you.

My name is Melissa P. and I have been a loyal StubHub customer for many years. I was disappointed to learn that the Garth Brooks concert was canceled. I would like to know the process for obtaining a full refund for my ticket purchases. Here are my order details: Order 1: Order number: [redacted]21 Amount: $[redacted].64 Date: 12/7/[redacted] Order 2: Order number: [redacted]10 Amount: $[redacted].34 Date: 12/8/[redacted] I’ve spent over $1,[redacted] on these tickets and I am concerned about the credit policy expiring. Will the current situation with the pandemic allow us to use these credits by the expiration date of December 31, [redacted]? I have read about customers receiving refunds for events purchased before March 25, [redacted], and since my tickets were bought before this date, I believe I should also receive a refund. Many customers, including myself, feel that refunds are justified as the cancellation was out of our control and after enduring multiple delays. If a refund is issued, would the original purchaser be compensated twice for the same tickets? Please provide me with information on the refund process. Thank you, Melissa P.

I received an email from StubHub on August 14, [redacted], regarding order #[redacted]12. Unfortunately, I couldn't open the email to access my tickets for the Red Sox game on August 15, [redacted], against the Baltimore Orioles. When attempting to "View Tickets," the link prompted me for my username and password, which my password was not accepted. Despite numerous attempts to reset my password by providing my email address, I didn't receive any reset emails. I also forwarded the StubHub email to my wife, but she encountered the same issue accessing the tickets. I have tried contacting StubHub's customer service at 1-[redacted] daily since August 14, [redacted], holding for over four hours each time without any assistance. I also reached out to StubHub via Facebook with multiple posts detailing my ticket access problem, but I received no response. My wife and I were eagerly anticipating the ballgame, and we are disappointed with this experience. I have been a loyal StubHub customer for years and never faced such issues previously. I have a charge of $1,[redacted].74 on my Visa account and am seeking a prompt and full refund. Regards, Paul G.

On August 17th, around midnight, I listed my two season Yankee tickets for the August 18th game against the Red Sox. The seats are in Section 114B, Seats 11 and 12. When I checked on the morning of the 18th, the tickets were still pending. I tried to cancel the listing to re-list them, but they disappeared. Even after contacting a Yankee sales rep an hour before the game, the issue was not resolved. According to the rep, the problem lies on Stubhub's side. The prime front-row tickets could have been sold easily for $[redacted] each. I trust Stubhub will rectify this and prevent such issues in the future.

Subject: Need Help with Cancelling/Refunding Phish Tickets I am inquiring about the cancellation and refund for my two Phish tickets scheduled for this Saturday and Sunday. There have been issues with the delivery, and despite attempts to have them sent, they keep getting returned. This situation has caused me concerns about the tickets arriving on time, if at all. I have made several calls to your customer service, but have experienced long hold times and disconnections repeatedly, making it hard to resolve this matter. Thank you for your help, Kristine Email excerpt provided: We regret to inform you that your tickets with order numbers [redacted]73 and [redacted]01 have been returned to StubHub due to an address issue detected by UPS. Please contact us at [redacted] to provide an updated address so we can re-ship the tickets to you promptly for the event.

I am Charles Evans. I bought 4 tickets for the Georgia State vs North Carolina football game on September 11th, [redacted], on August 3rd, under Order # [redacted]18. I got an email confirming my purchase and receipt. Subsequently, another email arrived saying my tickets were ready for download. However, when I tried to access them through the app, the tickets were not there. I called customer service on August 4th and, after a 3-hour wait, I spoke to a representative who said they would locate my tickets (barcodes) and resend them. Later, I was informed that they were unsure of the issue and that my tickets should appear in the app within 2 weeks. As of now, this hasn't occurred. Today, I have tried calling customer service multiple times, but I keep getting a message telling me the wait could be over 3 hours. I have always received my tickets promptly from other online providers and never had such an issue. I urgently need assistance with this problem as I have paid for the tickets, been charged, yet still do not have them. If this matter can't be resolved, please refund my money so I can buy tickets from another source while they are still available.

I purchased tickets for the Hall of Fame game listed as club level, but they turned out not to be club seats as described. I contacted StubHub on April 9, [redacted], and received an email confirming a refund of $[redacted].50 for the total amount paid. My name is Anthony Hampton. Thank you.

I need assistance with a refund issue related to COVID. The buyer purchased tickets. Upon trying to transfer the tickets, I informed the buyer about a refund due to COVID but offered better seats to compensate. Despite reaching out multiple times, I couldn't contact customer support. $[redacted] was charged to my credit card, but I haven't received $[redacted] x 2 through PayPal yet. I sold another pair of tickets for the same show earlier. Can you assist in resolving this mix-up? I have ticket receipts and email evidence with the buyer. Thank you.

I've been trying endlessly to get help with my order number [redacted]80. Phone calls have been unsuccessful, the Stub Hub Help Center has been a disaster. I've requested an Access Code five times with no response. The website doesn't load properly for My Ticket or My Account. Contacting you is a nightmare - no phone support, no response emails, and no visible email address for customer service. I ordered tickets 15 months ago for a cancelled event and have requested a refund multiple times. Instead of a cash refund, I've only been offered tickets at [redacted]% of the order value, a far cry from the original money-back guarantee. Looking online, I've seen numerous lawsuits and class actions against your company on similar issues. I demand a refund promptly or I will take legal action. This situation has left me unable to afford a birthday present for my granddaughter, for whom I initially bought these tickets. The lack of customer care from Stub Hub is appalling. Sincerely, Stephen A. Mandarano