Starbucks Customer Service Issues

In early July, I participated in a menu challenge that required purchasing three specific items for a [redacted]-point bonus. I completed the challenge before it ended on 7/8/19. However, while working on the menu challenge, I unintentionally completed a Star Dash that involved visiting two days in a row for 25 stars. Although I got the 25 stars from the Star Dash, I didn't receive the [redacted] stars that I was aiming for. I would be more than willing to give up the 25 stars to receive the [redacted] stars from the original challenge.

I recently visited the Starbucks located at [redacted] Huntington Dr in Duarte, California. Today, I encountered an issue (7-18-19). I ordered a 32 oz cup of iced caramel Macchiato with whip cream on top. I asked for the "TRENTA" size, but was given a VENTI instead. The person taking my order at the drive-thru explained that the register did not have the option for "TRENTA" and seemed unsure of how to proceed. I was left without the drink I really wanted, which I believe is now called the "BIG GULP of Starbucks." I am looking for information on where in my area I can find this larger size drink option that was supposedly introduced nationwide in May [redacted]. Any help would be appreciated. -Renee P.

I am having trouble adding my credit card to my account. I keep getting an error message despite multiple attempts. I also want to discuss a recent visit to a Starbucks location in Harvey, Louisiana. I ordered a camel sabotino cookie combo, which had extra chocolate and camel toppings. The drink was not made correctly and tasted terrible. The store was dirty and unappealing, causing customers to leave. The cost of the drink was too high for the quality I received. Please contact me to address these issues as soon as possible. Thank you for your assistance.

This morning, I arrived at [redacted] Route 14 in Woodstock, IL at 4:50 am, expecting the store to open at 5:00 am. When an employee opened the door a few minutes late and asked me to wait while they prepared to open, it was disappointing. I had a morning meeting to prepare for and needed coffee and breakfast for five people. Due to the delay, I drove to Woodstock Square but found it didn't open until 5:30 am. My assumption that all stores opened at the same time was my mistake. I ended up at McDonald’s for coffee and breakfast instead. As a loyal Gold Star member with card number [redacted], I have frequented your company for years and spend a significant amount of money. However, this isn't the first time I've faced such delays at this store which has led to running late for my morning commitments with subpar coffee and breakfast. Best regards, BS

My mother and I frequently visit the Vero Beach Starbucks at [redacted] US-1, Vero Beach, FL [redacted], but we always encounter issues there. Almost every time, they fail to fill up my frappuccino properly. Today, we arrived before lunch and the lady taking our orders appeared annoyed and rushed. We ordered 2 tall double chocolate chip frappuccinos with extra chocolate chips and a turkey/chicken panini. Unfortunately, the turkey in the panini smelled bad, and they didn't include the extra chocolate chips we requested. The manager asked me to come in soon so they could address the recurring problems, but I didn't find the time. I'm frustrated by consistently being shortchanged at this location. I've even witnessed the baristas reusing old ice in a new cup, which is a health concern. They also failed to provide a sleeve for my frappuccino when requested. The customer service is lacking, as the cashier's response was disrespectful. This poor experience led to me feeling unwell after consuming the drink. The management needs improvement at this Starbucks branch.

I am having trouble remembering which email and password I used to sign up. I've attempted to recover the password by selecting the "forgot password" option for all my previous email accounts but did not receive any notifications. It's possible that I don't have access to the email I used to register anymore since it was permanently deleted. The main issue is that I have a Starbucks card with a balance that I want to link to my new account. However, I need the CVV code and don't have the physical card to reference. My concerns are: 1. Is there a way to retrieve my original account with all my points considering the situation with my email? 2. How can I obtain a physical card for future use? Can I verify my identity over the phone to retrieve the CVV code to link it with my new account? This entire process has been overwhelming.

I typically spend $10 to $15 every day at your Vancouver Canada store on 2nd & Commercial. Unfortunately, the outside seating is often taken by people not purchasing items from your store or by individuals with drinks from other cafes. Even after voicing my concerns to the manager, I was dismissed and told to be patient. My friends also spend $10 to $20 daily at your establishment. Feeling undervalued has led us to consider stopping our visits. I adore your products, especially the breakfast sandwich. It's disappointing to feel unappreciated as loyal customers. To enhance customer experience, ensuring outside seating is reserved for paying patrons would be beneficial. I've enjoyed your coffee and treats throughout the years. Thank you. Sincerely, Dale P.

I recently visited the Starbucks inside the Pentagon. I ordered a grande latte with an extra shot of espresso, soy milk, and 2 pumps of caramel. After a 10-15 minute wait due to the crowd, my drink was served with non-fat milk instead of soy milk which I am allergic to. When I informed the barista, she insisted it was not what I ordered and refused to remake it without an additional charge. Despite offering to pay for the soy milk separately, she was rude and unprofessional. Eventually, I had to purchase another drink that was still incorrect. The barista continued to be hostile, and I was left feeling mistreated. This behavior was different from what I have experienced at other Starbucks locations and has left me quite upset.

Hello! I am Val, a loyal Gold Card member at Starbucks. I have accumulated numerous free drinks over the years. Recently, on July 30, my son and I visited the Starbucks at Northstar Resort in California. Knowing that drinks there are pricier than in Reno, I planned to redeem a reward for a mocha frappuccino. Despite clearly informing a new barista in training about my intention to use a free drink, I was still charged $8.25. I opted not to dispute the charge to avoid embarrassing the barista. However, the situation has been bothering me. Upon sharing my experience with a friend, she suggested reaching out to Starbucks. As a dedicated customer, I find solace in bringing this to your attention. Thank you. Best regards, Val H.

I have been a Starbucks Rewards member since [redacted] and have consistently held Gold status for most, if not all, of that period. I am disappointed that Starbucks has removed the Gold level, feeling that it unfairly benefits lower spenders. In the past, Gold members received surprise gifts like free drink coupons, which are no longer offered. This change has made me feel undervalued as a loyal customer. I have noticed a decrease in my store visits due to this dissatisfaction. I hope that my feedback reaches someone within the company who can address these concerns or provide a resolution to maintain my loyalty.

Dear Supporters of the Capitol City Raptors, I am reaching out to local businesses for sponsorship for the [redacted] Football and Cheer Season for the Capitol City Raptors (CCR). As a non-profit organization, CCR aims to provide affordable sports opportunities for youth in the community, fostering important life skills. The club, entirely managed by dedicated volunteers and parents, has been serving youth since [redacted]. With 7 football teams and cheerleading squads competing in the Capitol Beltway AYF League, we rely on sponsors to cover expenses like field fees, equipment, and more. Your support is crucial in helping us offer a rewarding experience at minimal cost to participants. Please consider becoming a sponsor by reviewing the options outlined in the sponsorship details sent with this letter. Your generosity will make a significant impact on the young athletes and cheerleaders of Capitol City Raptors. For inquiries, contact me at [redacted] or [redacted]. Thank you for your support. Sincerely, Kimberly Leonard President, Capitol City Raptors

I am currently at Detroit Metro Airport, specifically in the Delta terminal. Due to a flight delay, I decided to stop by the Starbucks at 1:00pm to grab a coffee. Despite being the only customer in the store, I was completely ignored by the three employees working there. Two of them were preoccupied with a receipt issue, while the third simply avoided eye contact. After waiting for 5 minutes without any acknowledgment or assistance, I left feeling disappointed. This experience was unusual for me as a frequent Starbucks customer who typically receives excellent service. I hope this feedback helps address the service issues at this particular Starbucks location, and I ended up getting my coffee from another vendor instead. 😢

I visited the Starbucks drive-through in South Euclid, Ohio and ordered a sweet iced green tea without water. Despite a slightly longer wait, I received a drink that looked like green tea but tasted like plain water. This has happened before, and I haven't returned to this store in nearly a year. Since it's on my way to work, I decided to give it another shot. Unfortunately, I didn't want to risk being late by going back in line or inside the store for a new drink. When you spend money, you expect to receive what you ordered, which wasn't the case today. I can assure you that I won't be returning to that Starbucks location in the future.

I visited a Starbucks store in Wytheville, VA 12 days ago while traveling and returned a few days later. Unfortunately, I was disappointed to find the restroom in a very unsanitary condition. The toilet had a black ring, and there was a build-up of a brownish substance around the sink faucet and sink. Despite being tempted to leave without making a purchase, stopping at Starbucks is a special treat for me as I live in a rural area. I believe that if customers are going to spend money in a store, basic cleanliness standards should be maintained, especially when the store is not busy.

Hello, I'm Sarah T. I've been a loyal customer for years. However, on September 12, [redacted], I had a negative experience at your [redacted] Henry Street location. My daughter loves the vanilla bean frappuccinos, especially during your buy one get one free promotion. As a single parent with health challenges, saving money is crucial. I received a notification on the Starbucks app about the BOGO offer and decided to treat my kids. I planned to buy a caramel frappuccino and a chai latte using my accumulated points. Unfortunately, the barista at the store was rude to my daughter and refused to honor the promotion or redeem my points. This encounter was distressing, and it made me reconsider my patronage, despite having enjoyed previous BOGO deals at that same store. Thank you for listening.

I recently had a disappointing cup of straight black coffee for the second time in less than a month. It seems like the quality control within your company needs attention from the CEO. In the pursuit of growth, the little things that matter most seem to be forgotten. I urge you to focus on details and customer service, which are crucial in today's society. My intention is not to attack your company, but to offer constructive feedback for improvement. Embracing change can be beneficial when approached positively. Thank you. - Union Landind, Union City, California. 🙏👍😇

Hello, my name is Todd Petrie, and I am a representative of Affinity Counseling in Vancouver, Washington. We are launching a substance use treatment program for young adults and are interested in exploring potential promotional offers with Starbucks. Incorporating incentive-based strategies is crucial for us, and we believe partnering with Starbucks to provide their products as part of our reward system would be beneficial. I am reaching out to inquire about possible donations and contacts within the company that could assist us with this initiative. Investing in the youth and young adults in our communities is a priority for us, and we believe collaborating with Starbucks could be mutually beneficial. I eagerly anticipate a response from a representative of Starbucks. Thank you. Todd Petrie SUDPT Affinity Counseling & Treatment Phone: [redacted]

I rarely visit this store, but today I decided to go. Last time I ordered a double smoked bacon and cheddar sandwich, I received one without the bacon. I went back and had it corrected. Today I encountered the same issue with my order. This time, however, I was given a completely wrong sandwich. I debated going back because I was running late for work, but I decided to return to get what I had ordered. Skipping the drive-thru due to the line, I noticed several people at the order window who seemed to be waiting for the correct orders as well. After speaking with them, I realized many had received incorrect items. The staff promptly resolved my issue by exchanging the sandwich for the correct one. Even though I had touched and almost bitten into the wrong sandwich, I couldn't inform them due to their busyness. I hope they disposed of the incorrect sandwich rather than giving it to another customer.

I visited the Starbucks at Target Fitchburg St-[redacted] in Fitchburg, WI on Sunday, November 3, [redacted]. I arrived around 4:03 PM and waited in line for approximately 7 to 8 minutes to place my order. However, I ended up waiting until 4:42 PM to finally receive my white chocolate mocha. Waiting over 30 minutes for a drink was highly disappointing. Despite noticing the couple ahead of me receiving their order within 10 minutes, my drink was significantly delayed. The lack of urgency and care from the 3 employees was evident, as they neglected to address the prolonged wait. Numerous customers, including myself, remarked on the excessive wait time, yet there was no acknowledgment or explanation from the staff. This experience has deterred me from returning to that Starbucks location, and I believe it's essential to share this feedback with the manager. Thank you for your attention.

During my visit to your Cheltenham UK branch at The Promemade this morning, there was an issue with the milk causing a delay in preparing drinks. Despite the long wait and lack of explanation from the staff, I politely inquired with a staff member named Ami about the situation. Unfortunately, her response was unhelpful and dismissive, which I found disappointing. When requesting a refund, she directed me to the till, unwilling to assist further. This behavior was unexpected from your chain, where I have been a loyal customer for years. Hopefully, the staff member can reflect on her actions and provide better customer service in the future, upholding your standards.