Starbucks Customer Service Issues

I have been a loyal Starbucks customer for a long time. Recently, I started participating in their rewards program to earn rewards on my purchases. However, I have become frustrated with the rewards process and the lack of bonus stars I am entitled to. My most recent experience involved not receiving the [redacted] bonus stars after completing a menu challenge by purchasing four specified items within three days. Despite contacting customer support and being promised the bonus stars, they have still not been added to my account after three days. This has happened to me before, and I am tired of spending time contacting customer support for missing rewards. Unfortunately, this experience has left me feeling disappointed, and I have decided to stop participating in the menu challenges and, ultimately, no longer be a Starbucks customer.

I am currently a partner at the Dartmouth Starbucks and have decided to resign due to harassment by the store manager, Nicole. As someone with High Functioning Autism, this treatment has been incredibly difficult to endure. Despite mentioning my autism during the interview process, I have faced consistent belittlement and even direct suggestions to quit from Nicole. During shifts, I have been unfairly reprimanded for mistakes that were not mine, such as when a drink was incorrectly prepared by another team member. Nicole immediately blamed me and threatened termination without allowing me to explain. Her continuous negative remarks about my performance and worth as an employee have made my work environment intolerable. While I am reluctant to pursue legal action, I wanted to bring attention to this issue. If necessary, you can reach me via email at [redacted] or by phone at [redacted]. My partner number is [redacted]. Thank you for your understanding, -Jake Skeffington

The Starbucks for Life promotion is back, and even though I enjoy playing, the odds are usually stacked against us. On 12/03/[redacted], I bought a venti latte, and on 12/04/[redacted], I purchased a venti latte in the morning and another one in the evening, along with a bag of coffee. Despite making these purchases, I only received one spin in the game. This happened to me last year too when I completed a task that should have given me four plays but didn't. After contacting customer service, I was informed the plays would be added within a couple of days, but they never were, and the promotion ended before the issue was resolved.

I am extremely disappointed in the recent treatment my family received at one of your Starbucks locations. We have been loyal customers for a long time but after the incident where law enforcement officers were mistreated and referred to as "PIG" on their cups, we will no longer be supporting your company. The disrespect shown by your staff is unacceptable and has left us shocked and appalled. This level of unprofessionalism is disgraceful and we refuse to patronize any of your stores in the future. It is truly disheartening to see such behavior towards those who risk their lives to protect us. We will be taking our business elsewhere from now on.

I remember when Starbucks closed all stores last year to address race issues. It seems like now they should consider closing for a day to address issues regarding the treatment of police. I've been a gold member since the beginning, but I would be willing to switch to another coffee company. Equality means treating ALL customers fairly, not just selected ones. A sign on the door saying "We Have the Right to Refuse Service to Anyone We Don't Like" doesn't seem right.

This Sunday at 9 am, a friend and I visited your store near Target in South Center. We chose a table three spots away from a homeless individual with bags who was sleeping and emitting a strong odor. The smell became overpowering, so we relocated to the opposite end of the store. I informed the staff member at the counter about the issue, hoping for a resolution such as involving law enforcement to address the situation. Unfortunately, after thirty minutes, no action was taken. I would not have raised this concern if the smell had not been so unbearable. I want to clarify that I do not hold the employee accountable, as I understand she may not have the authority to make policy decisions. This experience was completely unacceptable.

I'm a fan of Starbucks' Verona coffee and I prefer to grind the whole beans myself. Lately, I've noticed that in two separate instances, the 340g pack of Verona whole beans has contained a significant amount of crushed beans, approximately one third of the pack's contents. These small millimeter-sized pieces make me question the quality of the beans. I jokingly refer to them as "floor-sweepings". The pack ID number for the affected batch is YPR358961B1433 14JA2020. I'm curious to know if it's common to find such a high proportion of small pieces in a pack of Verona beans and whether this falls under the description of "whole beans". Thank you, Richard T.

I am experiencing issues with the Starbucks app. The "Starbucks for Life" feature is not functioning correctly. I tried to update my email with customer support, but it was not changed. I require a replacement rewards gold card since I misplaced mine in my son's car. Additionally, when I complete tasks to earn points for rewards, they are not always credited to my account. I am unable to reload my card using my debit card due to a persistently appearing Touch ID feature that I did not set up and cannot remove.

I recently received 2 Starbucks gift cards. After waiting for 25 minutes to speak with a customer service representative, I was informed that I am unable to purchase Starbucks K-Cups using the gift cards in-store or online. I am frustrated that I cannot use the cards to buy Starbucks products. I would like to understand why this is the case and how this issue can be resolved.

My husband and I visited the Starbucks at Highway 34 and Bullsboro in Newnan, GA. Unfortunately, after waiting for about 20 minutes, my husband's double chocolate chip frappuccino tasted like water, lacking any chocolate or milk. We arrived about 30 minutes before closing time (as they were closing early for NYE) and received our orders last. The barista repeatedly mentioned about taking last orders, making us feel rushed. Despite our efforts, we were asked to leave before we could address the issue. Even my iced latte seemed off. The whole experience was disappointing. My husband, who usually enjoys Starbucks, was so dissatisfied he doesn't want to return with me in the future.

I wanted to share my feedback about Starbucks' supply chain. Over the past year, the only drinks I really enjoyed were the Cherry Mocha and Eggnog Latte. Unfortunately, they ran out quickly. While I understand the Cherry Mocha was limited, the Eggnog Latte should have been available until January 6. However, all stores in my area were out of eggnog before Christmas and didn't restock. This was disappointing as I would have spent more at Starbucks if they had it available. It's frustrating when popular drinks run out. Starbucks should improve their forecasting given their experience and offer more unique, natural, and less sugary flavor options.

Hello. I used to work at Starbucks in Concord, Massachusetts in [redacted]/[redacted] when I was 50 years old. I've applied for Social Security benefits recently, but they have no record of my employment at Starbucks, affecting my benefits. Is there a way to address this issue? My name is T.V. Caron and my SS# is [redacted]-44-[redacted]. Thank you.

I participated in a promotion for [redacted] bonus stars by buying a mocha, banana nut bread, and a cold brew. I've completed all three purchases, but the app is only showing two circles filled in. The promotion ends today, and I bought a venti mocha on the 6th of March, followed by a grande nitro cold brew with salted honey foam and banana nut bread today. Should I wait for the third circle to fill up?

Dear Starbucks, I am Mia Lombardi, a 6-year-old from Lincolnshire who misses visiting Starbucks. To fill the void, I created my own Starbucks cafe and Drive-Thru at home, offering various drinks like Green Machine, Pink Sweet Thing, Just Some Tea, Hot Cocoa Hot, Caramel is the Bomb, and Ratatatata Coffee. For treats, I serve Lemon Drizzle Cake, Donuts, and Brownies. I even crafted Starbucks badges and tags. Although my Dad didn't enjoy the Green Machine with spinach, leeks, and cucumber, I'm excited for our future Starbucks visits post-lockdown. At Starbucks, my go-to drinks are hot chocolate and caramel frappuccino. Best, Mia Lombardi

My mother, who will be turning 90 this month, along with my daughter and I, frequently purchase gift cards for my son-in-law, Pete Carstens, on various occasions such as birthdays and Christmas. Pete, being a flight attendant, used your app to consolidate these gift cards for convenience. However, Starbucks deemed it fraudulent and cleared his app balance, which contained gift cards accumulated over a year. When he reached out, he was accused of lying without any receipts to prove otherwise. Pete's virtual account number is [redacted] and his email is [redacted] The cards entered ranged from $13.40 to $40.00. I am requesting a reimbursement for the lost balance and will also be sending a fax to Starbucks regarding this matter.

I have been a loyal customer of Starbucks for an extended period, and regardless of this issue, I intend to remain one. I am inquiring if anyone else has encountered the same problem. This seems to occur exclusively at the Starbucks located on Main Street in Spartanburg, SC. The lids on the cups consistently come off, resulting in spilled coffee inside the cup and in my car. This happens approximately 50% of the time. Could it be due to a faulty batch of lids? I have brought this up with the staff before, but they did not seem to address it seriously. This issue does not happen at any other Starbucks locations I frequent. I make a stop at this particular store at 6:00 am daily on my way to work, and it has become quite stressful. Perhaps instructing employees to not fill the cups all the way up to the brim could help. I do not require a response, just wanted to bring this problem to your attention. Thank you!

Dear Starbucks, It's with mixed emotions that I'm writing this message. You have been more than just a coffee shop to me. I fondly remember our first visit together back in [redacted] with my mom. Over the years, I continued to frequent Starbucks as a teenager and into adulthood, spending $[redacted]-$[redacted] monthly for the last decade. Despite our long history, I have decided to end our relationship. My frustration with your app led me to stop visiting altogether. After saving money, I invested in a professional self-cleaning espresso machine. While I believe in communicating openly, it seems our paths now diverge. Your shift towards a more automated approach doesn't align with my expectations. I wish you well, Starbucks. Perhaps in the future, our paths may realign. For now, I have found a new companion that meets my needs without the constraints of an app or machine. Best wishes, A former customer from 1[redacted]

Yesterday, on 9/6/[redacted], I attempted a mobile order on my Starbucks app, only to find my card balance showing $0. This was incorrect as I had added $[redacted] to it the day before on 9/5/[redacted]. Despite logging out and back in, the issue persisted. When I tried to add more funds, I received a message stating the card was closed. Upon checking my bank account, the $[redacted] had indeed been deducted. I enable two-factor authentication to open the app, further confirming my concern. I also placed a $20 order after topping up the card but did not receive my 36 reward points. Despite the app showing the $[redacted] deposit and rewards, neither transaction reflected the truth. Despite my attempts to resolve this via phone and email, the issue remains unresolved. As a loyal Starbucks customer who frequents the chain daily and tips generously, I kindly request prompt assistance in resolving this matter.

In the past five weeks, I've loaded my Starbucks card four times with $40 each, totaling $[redacted]. The card number is 6[redacted]-0[redacted]. Strangely, my two most recent $40 reloads vanished quickly. My transaction history matches my actions, as confirmed by my VISA statements. I reloaded $40 on 9/1, appeared on my VISA on 9/3. I had less than $5 on the card and then made a $6.50 purchase on 9/3. The balance dropped to less than $5 again on 9/4. I reloaded another $40, hoping to correct any previous issue. However, after a $4.23 purchase on 9/4, my balance dropped again. On 9/5, I spent $6.50 and today my balance is only $4.00. I uninstalled and reinstalled the Starbucks app but the issue persists. I contacted customer service but haven't received a resolution yet. I'm frustrated and seeking help to understand and resolve this matter.

I was disappointed by the poor service I received from two employees at the Target Starbucks on Haun Road in Menifee, CA. On Sunday, September 13, around 9:30 am, a cashier named Jessica Trainer showed no friendly gestures and did not engage with customers. When I approached her, she remained silent throughout my order. Additionally, the barista preparing the drinks was not adhering to QASA or health codes, which is concerning, particularly during this time. This staff member was also impolite and did not measure the drinks accurately, resulting in a subpar taste. I visit this Starbucks regularly and have never encountered such behavior before. This experience prompted me to reach out, as I was taken aback by their rudeness. I sincerely hope that this situation is addressed to ensure better service in the future. Thank you for your attention to this matter.