Starbucks Customer Service Issues

During my visit to the Starbucks in Brentwood, TN on Franklin Road, I pre-ordered a very berry hibiscus tea as I had to go to work soon. Despite the assurance from the staff that it wouldn't take more than 10 minutes, I ended up waiting for 15 minutes with still no sign of my drink being ready. The store was exceptionally busy on Easter with only two staff handling multiple tasks, leading to long wait times for everyone. I had to leave without my order, and when I informed the worker, they showed no concern, apology, or offer for a refund. The whole experience left me very disappointed in the service provided.

When I preordered a drink at the Starbucks on Franklin Road in Brentwood, TN, I inquired about the time it would take, given my imminent work schedule. Despite the staff member's assurance it would be quick, after 15 minutes I still hadn't received my simple drink. The location was severely understaffed on Easter, with just two employees handling multiple tasks, causing long waits unnecessarily. Disappointed by the delay and lack of customer service, I had to leave without my order. When I informed the worker, he showed no concern, didn't offer a refund, and simply moved on. The experience left me extremely dissatisfied.

My experience at the 11 Penn Plaza store was frustrating. I mentioned having a barista pick reward and was met with confusion by the staff. Despite showing my credit card and email confirmation, they seemed clueless. The interaction was uncomfortable as they fumbled with my phone. Eventually, I managed to order an iced latte, only to receive a hot one. When I pointed it out, Maria's response was embarrassing. I expect better treatment when spending on coffee. I am requesting a refund for the reward and additional compensation to make up for the poor service.

I emailed previously, but I did not receive a response yet. I am feeling frustrated because I used the card number provided in my previous email along with the security number, but the balance does not show up. I do not have any cards that end with [redacted], yet the money was deposited to that one, which was not my intention. Is there a way to stop that card and transfer the mistakenly loaded money to the card with the number and security code I shared in my earlier email to you? Kindly assist me with this matter. Thank you, S. Fogarty

I went to the Marysville, California Starbucks on April 26 at 6:20 a.m. I ordered a venti iced green tea and a venti hot water. As I was placing the hot water in my car, it spilled all over my right hand because it wasn't double-cupped and the lid popped off. I went back inside and Julia, the supervisor, along with Erick, put ointment on my burned hand, which is pretty red. Julia apologized, gave me an ice-filled glove, and mentioned they usually double-cup the hot water. She assured me the next order would be on them, as it took longer than usual to get my order, perhaps due to being short-staffed. Julia said she would address the issue with her staff. I have photos of my hand, and the store employees witnessed the incident. Feel free to reach me at [redacted]. Thank you, Jennifer A.

Good Afternoon, I want to share with you my experience at the Starbucks branch near the Orient Square building on Emerald Avenue in Ortigas Center. Today, when attempting to claim a travel organizer/planner we earned from completing our stickers in January, we were faced with issues. Despite being informed that the planner was unavailable, we aimed to get the organizer instead. We were advised to return on May 01 for the replenished stock. Though we checked on multiple occasions before May 01 and no stock had arrived, we were taken aback when trying to claim the organizer today. The barista, Joanna, mentioned we were not on the reservation list and therefore could not receive the organizer. We were surprised as this additional procedure was never communicated to us during our previous visits. This was unexpected, especially from a Starbucks location we have visited for over a decade with previously outstanding customer service. Though we are no longer interested in the organizer, we will continue to visit for coffee. Thank you. - A. Dumon

Hello, I am a freshman student from Arizona College Prep Academy, also known as ACPA. I am currently enrolled in an entrepreneurship class and have a business concept that focuses on bridging cultures and fostering interaction to promote diversity. I am reaching out to inquire about a potential sponsorship from Starbucks in our local community to kickstart this project. We aim to showcase our partnership with Starbucks in our applications and presentations if you agree to support our initiative. Thank you for considering. Please let me know your thoughts. For further information, you can reach me at the provided email address, or visit our website at younity66.wixsite.com/website.

Dear Starbucks, I have been a loyal Gold Card member for a long time, but I had a terrible experience last Sunday with my Bodum French press from Starbucks. While hosting friends after church, the press shattered. I heard there was a recall, but I wasn't sure if my model was affected. I brought both broken French presses to the Starbucks in Sarasota, FL, seeking answers. I was informed that without a receipt from the last 30 or 60 days, depending on whom I asked, I couldn't get a refund due to the manager's policy. Surprisingly, the staff seemed unaware of any recalls. After visiting another Starbucks and receiving the same response, I was told to discard both presses immediately to prevent any injuries. Feeling frustrated, I threw them away but later questioned if it was necessary. The SKU number on both was [redacted]49. Do you have any information on whether this model is part of a recall? I'm disappointed in the lack of concern and misinformation from Starbucks employees. Regards, Michael R. amigulfside[at]yahoo.com Text or call: [redacted]

I visited a Starbucks in Mesa, AZ (Country Club & Juanita) on May 6th at 11AM. I was in urgent need of using the restroom due to my Crohn's Disease, which requires immediate access to facilities. Although the restroom required a code, I had to wait patiently for a staff member to assist me after a few minutes, during which some employees seemed uninterested in helping. When someone finally helped me and provided the code, I was informed of a "5 minute limit" in the restroom, which made me anxious and embarrassed. I believe access to a restroom is a basic human right and shouldn't be restricted in this way, especially for those with medical needs. I hope this issue can be addressed to remove the time limit for individuals who may require more time. Thank you.

I visited multiple stores within a four-hour radius of my location in search of the new color-changing economic cups. Unfortunately, each store informed me that the cups were limited edition, which was not indicated in the online advertising, and that they would not be restocking. I am disappointed after traveling to various locations like Denver, Colorado Springs, Pueblo, and Alamosa in Colorado, only to find out that these cups were unavailable despite my efforts to locate them.

I have been going to Starbucks every day this week for the s’mores Frappuccino, but my last visit was terrible. I felt rushed when ordering, and my rewards card was snatched from my hands when I tried to give it to the barista. Despite the app showing Frappuccinos as half price, I was charged full price for two drinks. I tipped $5, but received no gratitude. It took 15 minutes to get my order, which was handed to me with watery cups and graham cracker crumbles on my daughter's drink despite my request not to include them. My daughter refused to drink it as she dislikes crackers. When my son spilled his drink, the staff just watched me clean up the mess without offering to help or replace the drink. The lack of acknowledgment for my tip, incorrect orders, and poor customer service has left me reconsidering future visits.

I visited the local Starbucks in the Crewe town center around 2:10 pm. Upon entering, the cafe wasn't very busy. I was disappointed to find that the tables, both by the windows and at the back, were all dirty with cups and stains. Despite the presence of what seemed to be a manager and a staff member near the window, no one made an effort to clean the tables. I sat at a dirty table for 30 minutes, and no one came to clean it. Even though there were three staff members working who weren't overly busy, no tables were being cleaned. I have pictures of the dirty tables that I can share. This is not the standard of cleanliness that customers would expect in a coffee shop.

Having relocated to Savannah, GA six months ago, I have been a devoted Starbucks customer for over a decade, frequenting their establishments across the nation. Regrettably, the service at the Savannah location has left me extremely dissatisfied. Despite numerous visits both in the drive-thru and in-store, the quality of service seems lacking. With a background in retail management at both store and district levels, I appreciate the need for businesses to adapt to customer flow efficiently. Unfortunately, this particular store seems to be experiencing issues that urgently require attention. Yesterday was the tipping point for me. After enduring a 20-minute wait in the drive-thru, I left empty-handed due to time constraints. Even after placing an order, the car ahead of me was still waiting at the window when I had to depart. Starbucks has consistently been a model of excellent service that I have highlighted in my own business meetings. I am deeply disappointed that the Savannah branch fails to meet the high standards I have come to expect from your organization.

Hello, my name is Sophia and I am 12 years old. I want to raise awareness about the environmental impact of using plastic straws at Starbucks. Around 13 million metric tons of plastic enter the oceans annually, endangering marine life. Starbucks alone uses 1 billion plastic straws each year, contributing significantly to this issue. Opting for alternatives like metal or paper straws can help mitigate this harm. It's crucial to consider future generations' ability to inhabit a healthy planet. Let's prioritize sustainability over convenience and make a difference for our Earth and its inhabitants. Thank you for your attention to this important matter.

I purchased a Microsoft Surface Pro 4 from eBay that was disabled by your company to prevent resale. I have managed to access the device, but I am struggling with the UEFI password, like many others facing Microsoft's UEFI secure boot locking them out. I have attempted various software tools to reset the password, but Microsoft's UEFI settings are making it challenging to do so. My goal is to restore the device to its factory settings, and while I understand if you are unable to assist me, I thought it was worth reaching out. Thank you for considering my request.

Dear Customer Service, I am writing to address two separate issues I encountered with the receipt of stars on my rewards account. Issue 1: On 06/21/19 at 10:51, I attempted to pay with my gold card for promo 19-38-5D-1FOR1-EM at one of your stores but the transaction did not go through due to a WiFi problem. To avoid further delay, I paid cash instead. I kindly request that the stars earned from this transaction be credited to my rewards account. Issue 2: During a visit to store [redacted] in Wisconsin on 6/14/19 at 12:09, I suspect that the rewards stars were not applied to my account despite meeting the requirements. There was confusion with the clerks handling my order, Kristen and Erin, which led to a delay in processing the transaction. I paid with my gold card (#[redacted][redacted]-83R80475). I have copies of both receipts and can provide them for your reference to resolve these matters promptly. Thank you for your attention to this issue. Sincerely, Robert C. Resch

There have been ongoing issues with the Russian Starbucks app for years now. Users have reported problems such as the inability to add a gold card to the Apple Wallet, the design overlapping app buttons with phone buttons on the screen, and various errors. Additionally, users are required to have a Russian telephone number to register a card. It seems like the app has not been functioning properly for over three years. Hopefully, Starbucks can address these issues and provide a smoother experience for their customers, especially considering they are an international company.

I visited Starbucks during their happy hour today, June 27th, at 3:15. Happy hour had just started at 3 and was offering a buy one, get one free deal on iced drinks. When I approached the counter, I asked the worker if it was buy one, get one on iced drinks. They confirmed, so I requested two grande iced caramel macchiatos along with a cake pop and a glass of water. When it came time to pay, I inquired about using my rewards before completing the transaction. However, when my order was given to me, it only included one coffee. Despite my explanation that I did order two, the cashier mentioned the deal should have been mentioned during the order. Feeling frustrated by the encounter, I left without the second coffee. I would appreciate the opportunity to receive the free drink as intended during happy hour. Normally, Starbucks has excellent customer service, but today was an exception.

It is concerning when police officers are told to leave a store in Tempe, AZ, based solely on their profession. Asking officers to move because of their occupation, regardless of whether they are in uniform, displays biased behavior. Starbucks should consider holding another national training day to address this issue. If a customer feels uncomfortable with officers present while enjoying their coffee, Starbucks could offer support by covering therapy costs. It is important to recognize that officers face dangers in their line of work and should be respected. Starbucks might benefit from participating in ride-alongs with officers for a better understanding of their daily challenges. Attending officer training sessions and perhaps hiring private security could help avoid unnecessary [redacted] calls, ensuring officers are not put in risky situations by those they are trying to assist. It's essential to acknowledge the valuable service officers provide instead of demonizing them.

I visited the Limerick Crossing Starbucks to order the Egg Bites Bacon and Gruyere. However, the gentleman insisted I wanted a sandwich, but I clarified I wanted the bites. Feeling frustrated after the misunderstanding, I decided not to order anything. Unfortunately, waiting in line behind cars delayed me from having breakfast before work. The interaction left me feeling dismissed and unimportant, highlighting poor customer service. Upon contacting customer service, I was repeatedly referred to my order as a sandwich, indicating a lack of attention to my concerns. This experience has led me to believe that Starbucks lacks proper customer service skills, leading me to reconsider being a customer in the future. The interactions with the store employee and customer service representative have left me disappointed and dissatisfied. Improved employee training in handling customer queries is necessary.