Square Customer Service Issues

The last customer of the day faced an issue with their transaction. I believed the sale had processed when I saw the check mark in the circle after entering the amount and selecting process. I informed the customer their transaction was complete, but later realized the amount was still outstanding and had not gone through. I am not seeking reimbursement, just seeking guidance on how to prevent this from happening in the future.

I recently used the new $49 Square Reader for two days leading up to Christmas. The first day went smoothly, but on the second day, I encountered an issue where my Android phone couldn't find the Square set up. I switched to the smaller Square Reader that requires swiping and was prompted to download it onto my phone, even though I had used it the previous year with the $49 reader. Eventually, I managed to make it work by keeping both readers attached to my phone. Has anyone else experienced this problem? If so, I'd appreciate any advice on how to resolve it.

On December 23 at 9:40 PM, Square notified me via email about a pending debit of $[redacted].13 from my account. The email mentioned a possible delay due to Christmas Day. However, I missed this email as I was already asleep. The next day, on December 24, Square attempted to withdraw $[redacted].13 from my bank account, resulting in a bounce, a $40 NSF fee, and additional payment bounces. Upon contacting my client, it became clear that she didn't initiate a chargeback, but her bank flagged the transaction for review. Despite being a long-time Square customer with significant transaction history, I received no assistance. The information about disputing the charge-back by December 30 was confusing, leading me to believe the funds would be debited on December 31. This lack of clarity and support has caused me frustration and financial loss. I am unable to reach Square customer service from Mexico, complicating the situation further. I am requesting a call from a manager promptly to address this issue. Unfortunately, I have decided to close both of my accounts due to this experience. Merry Christmas and Happy New Year.

I need help with an issue I encountered with Square. They abruptly deactivated my account, leaving me unable to access a $[redacted] pending transfer. Due to my disability, I can't resolve this through the Square app. I urgently need assistance transferring the funds to my linked debit card. This unexpected deactivation has significantly affected my sales and business. I firmly believe I should receive the money that's currently inaccessible in my account. I kindly request immediate transfer to my linked debit card. Square acted swiftly in deactivating my account; I hope they will show the same efficiency in releasing my funds.

I submitted a $[redacted] payment to Help Yourself Bail Bonds on Thursday, November 7, [redacted]. Unfortunately, on November 8, [redacted], Derrick, the owner, informed me that his account with Square had been terminated. He explained that I needed to bring $[redacted] in cash and that I would receive a refund for the initial payment. However, as of January 9, [redacted], I have not received my refund. Being disabled and dependent only on social security, this delay has caused financial hardships, as I have been unable to pay my light bill. I urgently need my refund without further delay.

I recently made a purchase at a retailer using squareup.com, and unfortunately, the receipt was sent to my husband's email address instead of mine. I have confirmed with the merchant, PlantShed, that they do not have my husband's information on file. Additionally, upon checking my Chase bank account, I found that my husband's email is not linked to my credit card in any way. My theory is that my husband may have used my credit card at a squareup.com merchant in the past and entered his email address, causing this mix-up. I would greatly appreciate assistance in resolving this issue as there seems to be a mix-up in the database information. While I believe this may require a phone call to rectify, I can be reached via email at [redacted]. Thank you, Micki McGee Credit Card ending in [redacted]

I am a merchant who uses Square for our point of sale system at Bomb Taco in Las Vegas, Nevada. On December 18, [redacted], we had a customer dispute a large order totaling $[redacted].45. The order details are as follows: Date: December 18, [redacted], 11:48 am Credit Card ending in [redacted] Order: - Asada Curly Fries x 5 = $60.00 - Asada Tacos x 30 = $75.00 - Chicken Tacos x 10 = $25.00 - Carnitas Tacos x 10 = $27.50 - Churros Ice Cream x 3 = $18.00 Sub-Total: $[redacted].50 Sales Tax: $16.95 Grand Total: $[redacted].45 We rely on every sale, and such a significant dispute affects our business greatly. We have a photo of the order and believe the dispute is unfair and dishonest. We ask Square to investigate the customer's claim and not release the funds from our account. Thank you for your attention. - Robert Solano

Square is holding my funds until my account is verified. I am an aesthetician specializing in facial services. One of my offerings is a sensitive skin facial with CBD infusion using a legal THC-free jelly mask. Square is requesting verification of the THC content in the CBD product but their system does not accept the ingredient list upload. I need to contact Square's customer service to resolve this issue and access my funds promptly.

In the past few months, several clients agreed quickly to my photography and videography pricing, ranging in the thousands of dollars. It's unusual as most people usually shop around before booking. They prefer texting me, although I encourage email communication. Recently, a client asked for the credit card merchant details to process the payment. One even requested adding another vendor's charges to my invoice, which I declined. I'm hesitant to send the latest client an invoice due to suspicions of a potential scam. Your thoughts on how to proceed would be appreciated.

On August 16, [redacted], my father made a deposit payment to Alma Floral in Brooklyn, New York, for flowers for my wedding. The owner, Melissa Sarmiento Guyot, received a $2,[redacted] payment through Square on our credit card. Despite our attempts to reach out via email and phone calls, there has been no response from the florist. Reviews on Yelp indicate similar issues with other customers, suggesting the business is not fulfilling its obligations. I am now seeking assistance from Square to recover the funds, as it appears Alma Floral is no longer in operation. I am concerned about the possibility of others being scammed by this business. My name is Kathleen McDowell, my father is William S. McDowell, and the credit card was charged under his name.

On Saturday, 2/1, Qt Scents had our Soft launch. Throughout the day, we faced delays adding customers to the system before finalizing their sales. Despite the setback, we managed to perform relatively well. However, I was hoping to inquire if there could be any compensation for the inconvenience caused. Initially, I assumed delays were inevitable; however, on 2/3, I registered a customer without any issues. Your assistance is crucial for our business growth, and we truly see it as a partnership. Your prompt attention to this matter would be greatly appreciated. Thank you.

I have Square on my phone. Initially, everything worked well, but now I am facing a problem with the chip reader. After entering the amount and attempting to charge, the next page does not provide an option for automatic payment. Even though the chip is inserted, nothing happens. Despite ensuring that it is charged, when the page opens, it only shows options like split payment without the automatic charge feature. Manually processing payments is becoming costly for me. I require assistance with this issue.

I have linked my Square account to my primary business account, which has recently been a victim of fraud. To prevent my upcoming $[redacted] payment from going into the compromised account, I have now linked my Square account to my personal account at the same bank. However, Square states it cannot verify my personal account until the 12th. I need assistance to ensure that the funds are directed to my personal account and not the affected business account. Your help in resolving this matter promptly is much appreciated. Thank you.

I am a customer who used your service to find out about a recent charge on my credit card. When I visited squareup.com/receipts, I encountered an issue with the form requesting my complete credit card number and other identifying information. There was confusion because I later found out I only needed to enter the last four digits of my card number, but this was not made clear on the form. I am concerned about submitting my full credit card information online, despite security assurances. Could you please update the form to specify that only the last four digits of the card number are required? Thank you.

We are attempting to retrieve the login credentials for Prairie Springs Pottery account. The current username is [redacted] with the password nanjon1947. We are experiencing difficulties accessing the account and resetting the password using both [redacted] and [redacted] email addresses. Previously in August [redacted], we created a Square account with the username [redacted] and password 562044hg1, which remains accessible even though it hasn't been used. Our bank account linked to Square is with County National Bank in Hillsdale, MI. We urgently require a Square [redacted] tax form for our Federal Income Taxes. Your assistance in this matter would be greatly appreciated. Thank you, Nancy & John G. from Prairie Springs Pottery located at [redacted] East Reading Rd. Osseo, MI [redacted]. You can reach us at our landline [redacted].

I used Square to refund $[redacted] charged by Bryan Shaw for a canceled Day Trip to New Orleans. He claimed to have initiated the refund, but after 6 weeks of delays and excuses, I'm concerned. I lack an account code for Square to follow up independently. Can anyone confirm if this is standard procedure or if I should be worried about my refund? Any advice would be appreciated. Thank you.

I've encountered a problem when processing payments manually using Square. Whenever I enter a card with an expiration month of January, such as January [redacted], and type in "01/", the system stops and doesn't allow me to input any more numbers. This issue arises consistently with cards that only have January as the expiration month. Interestingly, it doesn't occur with any other month, and the year doesn't affect the process. Cards with expiration months other than January go through smoothly without any problems.

I am seeking assistance in resolving an issue where my card was stolen and used by the company named COMPUTER COACH on October 28th, [redacted]. Even though I initially disputed the charge with Discover due to believing it was fraudulent, I later learned that my roommate had used my card and agreed to repay me. Consequently, I dropped the fraud charge. Discover made a payment to Square in November [redacted]. Unfortunately, my roommate has since passed away, and my attempts to reopen the fraud case with Discover have been unsuccessful. I have been unable to locate Joe Kelly from Computer Coach to resolve the matter directly. Despite numerous efforts, Joe has not refunded the $[redacted].00 for services I never received. As a person living on disability, I request your assistance in retrieving the funds from Joe's account to reimburse my Discover Card. I recently discovered that Joe opened a Square account under his wife's name, Sharyon Boyde, whom I can be reached at [redacted]. Please help me resolve this issue promptly.

I noticed a charge of $19.00 on my Visa debit card from your company. Despite numerous attempts to get in touch regarding returning the Square device, which I have not used and do not need, I have had no success. I sent emails previously without any response. Could you please provide instructions for returning the item? It would be appreciated if you could refund the $19.00 to my account. I am unsure about the reason for the charge since I have never utilized the device.

Good morning, I am seeking guidance on an issue regarding our Square invoices. Multiple individuals have reported that their virus protection software flagged our invoices. This morning, I received an email example demonstrating this issue. As we handle a significant amount of payments annually, we must ensure that our clients can easily pay their invoices. Best regards, C.W. carl@[redacted] --- From: D.W. Sent: Thursday, March 5, [redacted] 10:41 AM To: C.W. Subject: CLIENT ALERT ABOUT PROBLEM WITH SQUARE Importance: High Today, H.S. called to make a payment via Square and shared a concerning experience. He attempted to pay three times using the online payment link, encountering a red flag indicating a malicious script on his cell phone. Worried about our clients facing similar security issues, he ultimately made the payment by phone through our office. How should we address this matter to ensure smooth payments for all clients?