Square Customer Service Issues

Our account is currently suspended. Both my spouse and I share a checking account for our individual businesses. I work as a counselor, typically charging between $75 to $[redacted] per session and often using my iPad for transactions. Meanwhile, my husband works as a wholesale jeweler and utilizes his phone for business transactions. During a recent gem show in Tucson this February, my husband processed over $20,[redacted] in transactions using Square. One customer mistakenly wrote a check for $[redacted] dated 2/9/[redacted], which we only noticed when depositing it at the bank. Upon contacting the customer for a new payment method, they offered to pay via credit card. The manual entry of this deposit was made through my iPad, connected to my counseling business, causing our account to be suspended due to the unusual transaction amount for my business. We are in the process of clarifying that the transaction was intended for my husband's gem and jewelry business. Thank you for looking into this matter.

I recently received a text notification stating that funds had been sent to me via Cash App approximately an hour ago. The sender even called to confirm the transaction, which is greatly appreciated, as this is the first time I've received a transfer from this individual. However, upon attempting to log in using a code I had received years ago, the system did not recognize it, making it difficult for me to access the funds. I have checked my list of contacts on the app, but I do not see the sender's name listed, and there doesn't seem to be any indication within the app that the funds were indeed received.

I took a taxi from my home to SFO on 2/10 and was charged $[redacted], including the tip, which I could see itemized on the driver's phone when paying with my credit card. However, on 2/14 when I traveled from SFO back home, the driver charged me $[redacted].34, including a $40 tip, without showing me the itemized charges on his phone as he did on the previous trip. I only saw the meter display amount of $[redacted] in his car, and I didn't want to tip due to the strong smoke smell in the vehicle. The fare seemed excessive compared to my previous ride with All Star Taxi on 2/10. I discovered the total charge while reviewing my credit card statement at home as the driver did not provide a breakdown. The receipt only lists the address at [redacted] Plumwood Place, San Bruno, CA [redacted], without a phone number for me to address my concerns. Please find attached the receipts for both rides for reference.

On Saturday, March 14th, I received $80.00 from a customer. Typically, I utilize instant deposit for a small fee. However, this time I opted not to, as it would have been processed on the following business day, Monday, March 16th. Following a conversation with my bank, they do not observe any pending transactions. Although Squareup indicates that the payment was processed and forwarded to my bank on Monday. To address this discrepancy, I am reaching out to seek clarification. As a 63-year-old individual on a fixed income, it is crucial that I receive the funds I have rightfully earned. I eagerly await your prompt response and will also attempt to reach out via phone. Thank you, G.K.

I am experiencing an issue with my account being deferred. I have attempted to complete the verification form but struggle with selecting a file. Despite faxing the necessary information, my deposits are still on hold, causing frustration. After two weeks of effort, I am in a difficult situation as I lack the funds for payroll. I urgently need assistance. Our customers increasingly use Square for payments, like USFoods in Zebulon, NC, a long-standing client with a regularly changing credit card code. Their payments have drastically increased due to higher inventory processing. I faxed the correct information for verification on 03/17/20 at 9:15 am, following an accidental fax of incorrect information the day before. Please review the provided details promptly.

My funds have been on hold for 95 days now, although I was initially told it would only be 90 days. I have email evidence stating that the money would be released after this period if there were no chargebacks. Unfortunately, contacting the company has proven to be a challenge as I haven't received responses via direct messages on Twitter or email. Additionally, their customer service line is disabled, making it impossible to call and inquire about the situation. It's frustrating to face this issue without proper communication channels, and I'm considering taking further action to resolve this matter.

I am currently dealing with a situation where my account is on hold due to pending verification. I submitted the necessary information via fax on 03/19/20 and followed up today by emailing the required documentation. The account is under the business name Dots Cleaners, and the customer is US Foods. No transfers have been made since early March. Unfortunately, I am unable to obtain a customer code to contact support, causing significant frustration. This is my second attempt at resolving this issue, yet I have not received any communication from Square. I am disappointed by the lack of user-friendly support and the inability to obtain a customer code. I have always praised Square's services but now feel let down by the lack of assistance. If anyone could offer help, I would greatly appreciate it.

In August [redacted], I processed a $[redacted] transaction and was informed via email that it was successful. However, I did not receive the funds in my registered bank account. Recently, Square stated that I owe them $10,[redacted], without providing a clear explanation. Surprisingly, on March 17, [redacted], they deposited and withdrew $10,[redacted] from my account, but my original $[redacted] payment is still missing. Despite multiple attempts to contact Square, I have only received customer codes leading to automated prompts with no resolution. It has been over 90 days since the funds were due.

I am Caroline Brown. I made a payment of $[redacted].85 to Square on February 28, [redacted], for vendor fees related to an event scheduled for April 11, [redacted]. However, the payment did not go to the city of Ruston, Washington as intended. Instead, it went to an account belonging to Cindus Al-Mansour associated with We Rise Events or Messy Mama Boutique. Despite the event being canceled due to the pandemic, Cindus has refused to issue a refund. It has come to my attention that Ruston did not authorize the use of their name or logo by Cindus. Many vendors, including myself, have not received any funds back from Cindus or the event organizers. I am seeking assistance in securing a refund through Square, given that Cindus is a customer of theirs. The transaction appears to be fraudulent, and it's important for actions to be taken to prevent such occurrences in the future. Thank you, Caroline Brown Altered Dreams Co.

Hello, this is Larissa Statler reaching out about a cash app transaction issue. I mistakenly sent $[redacted] to Victoria Roach twice, and although I wanted to refund it while it was still pending, I was advised by Cash App support to cancel it. Now, I have to wait for another 8 days for the funds to return. I also encountered unauthorized transactions where someone named Trash Only and another person named Lueray12 received $[redacted] total. I canceled some of these transactions because I was unclear on the refund process provided by Cash App support. I received an email advising me to cancel a payment to LilNick, which added to the confusion. Please assist me in expediting the return of these funds to my bank account. I will forward you the email correspondence from your team regarding the cancellations. Thank you for your help.

My name is Karli J., and I made a purchase from Graceful Chiks Co, a boutique on Facebook based in Georgia. The boutique has since closed down, and the owner informed me that refunds were processed through Square and other payment methods. I paid via Square on February 2 and was told by the owner that the refund was initiated on February 25. Despite contacting her via Facebook, I have not received the $48.15 refund yet. She mentioned that Square would be processing refunds for several people in the first week of April. After waiting for over a month, I am concerned about when and how I will receive my money back. I urgently need the refund, but the communication with the boutique owner has not been very helpful regarding the delay.

I charged a customer's credit card in January, but he filed a chargeback for the payment he entered himself. I successfully won the dispute after numerous attempts to communicate and submitting the necessary paperwork. However, I was asked via email to validate my bank account by providing the correct documentation. Despite verifying my bank account, I received an email informing me that my account was deactivated with a final decision. Since then, I have struggled to reach the Support Team to inquire about accessing the funds that are on hold. It has been nearly 3 months, and I am seeking guidance on expediting the process or supplying any information needed by the Support Team for standard or instant fund transfers to be made. Thank you, Brandon W.

I am having difficulties transferring money out of my Square account due to recent fraud on my bank account. I have been trying to resolve this issue for months without success. It is crucial that I speak with someone to assist me in making the transfer, as my bills are now late. I have $[redacted].69 in my account, and my last transaction was for $1.00 on February 26, [redacted]. I am Cynthia Frost from Portland, Oregon, and you can reach me at [redacted]. Please call me back at your earliest convenience to help me resolve this matter. I have been unable to access my account or find a phone number to contact you directly. Your immediate assistance is greatly appreciated. Thank you, C. Frost Portland, Oregon [redacted]

I am not a Square user but was scammed by one. On 3/17/20, I placed an order on Facebook with a company called RoyalBay, but the receipt from you shows VibeSpheres located at [redacted] Bravo, Irvine, CA 92[redacted]. They emailed me order number #[redacted] for $7.97, but I never received my order. I can't find this company, but you should have their information since they are your customer. I just want my money back and this resolved. Can you track them down using the information provided? Please consider shutting down their account as they might be scamming others too. Can you provide me with a contact name and number to reach out to them, or better yet, could you contact them on my behalf? This situation is damaging your reputation. Thank you for your attention to this matter. Frankie Brown

I recently used Cash App for the first time to send money to a friend. The next day, my friend contacted me saying that my Cash App account with my name, picture, and information had accepted a $[redacted] payment from them. However, the cash tag was slightly different, with an extra letter. The payment didn't appear in their or my transaction history. They are accusing me of accepting the money, but the bank statement associated with the received payment didn't match my current Cash App account, which I've deleted due to ongoing issues. Now, my friend is demanding repayment. I'm unsure if I've been hacked or a victim of identity theft. I seek your help in proving it wasn't me or my account and getting the money refunded. I want to resolve this quickly before it escalates. I've reached out to Cash App, but no resolution yet. Any assistance in this matter would be greatly appreciated.

I have noticed charges from Square Inc in my bank account, and I am having trouble getting a response from them regarding these charges. I suspect that their system may have been compromised, causing issues for their customers. I am frustrated by their lack of communication and unhelpful responses. I simply want clarification on these charges, but their customer service has been unhelpful and dismissive. I would appreciate some assistance in getting through to a human representative at Square Inc to address this matter properly. Thank you for your help.

Hello, My name is Cyrus D Jones, and I am contacting you regarding the recent email I received. The gift cards mentioned are valid, and I am not involved in any fraudulent activities. If you are unable to process the transaction, please refund the funds to my card promptly. I was unaware of any restrictions on using gift cards. If you have canceled my transaction, I find it unjust. In case of suspected fraud, a direct call to discuss the transactions would have been appreciated. I am willing to provide any necessary proof. I urgently require assistance. Thank you, Cyrus D Jones

I am quite frustrated. I sent a payment via email to a vendor who uses Square for payments, but the vendor never received it. However, your company still deducted the money from my debit card. Your phone number, which seems invalid, is not helping. I have involved my bank to address this issue, and I am taking steps as well. I hope for a swift resolution. I believe I have already filed a complaint with the BBB. I am also in the middle of filing a police report for fraud and have engaged fraud investigation agencies to look into this company. Hoping for a prompt response!

I have been waiting for my deposit to be made into my account, well over the expected time frame. I have been trying to schedule a job and have materials delivered, but Square has not released my funds. A payment shows as paid, but I have not received it yet. I am building a fence for a homeowner, and his payment has not gone through either. What is happening? If this continues, I would prefer to deactivate my account and stop using Square. The whole process has been terrible. I provided all the required information, and a representative assured me my funds would be available, but here we are a week later, and nothing has come through. If this is not resolved promptly, I will take my concerns to the Better Business Bureau and negatively review the company. This situation is unacceptable.

On March 7, I visited the club, and unfortunately, my phone was stolen. Regrettably, I had not set a lock on my phone, allowing the thief to access my cash app and send themselves $[redacted] in three separate transactions. Upon discovering the transactions, I promptly contacted my bank to dispute the charges. Initially, the bank credited me, but they have since reversed the credit, claiming I authorized the transfers, which is untrue. I reported the theft to the police and tried to reach out to the numbers provided to my bank as evidence, only to find one number out of service and the other person unaware of the situation. I ceased using the cash app due to security concerns, as I believe my account should have been safeguarded by a password. The evidence presented suggests I benefited from the transactions, alleging I received goods. However, I never authorized any payments or received any services from the individual. Despite my efforts to contact Square and the bank, I have been unsuccessful in resolving this issue. It is distressing that I am being victimized a second time due to the lack of thorough investigation. I am left with no option but to pursue legal action against Square, the bank, and the individuals responsible for stealing my funds. It is disappointing that the adequacy of the investigation has not been upheld, despite my consistent and unchanged recounting of events.