Square Customer Service Issues

I processed a credit card payment on 5/19/[redacted], which Square confirmed was transferred to my account. However, the payment was mistakenly marked as a cash payment instead of a card payment. Despite contacting Square for two days without a resolution, the payment has not yet reflected in my account. I am seeking assistance on correcting the payment type from cash to card since my receipt and the transaction fees show it was a card payment. I have already checked with my bank and confirmed the issue lies with Square's misclassification of the transaction. I need urgent help to rectify this error.

Dear ______, I urgently require assistance regarding my Square account. I followed the advice of Accelevents to set up the account to receive payments for my upcoming virtual event on May 30, [redacted]. Sales commenced on May 21st at 10:20am PDT through Accelevents.com. Unfortunately, at around 2:55pm, customers began reporting card decline issues. Square ceased payment acceptance without any prior notice or explanation. Upon contacting Square at 3pm, I was informed that it would take 48 hours to resolve the matter. Despite stressing the urgency of the situation due to sales loss, my account was suspended at 5:19pm, with funds withheld for 90 days without providing any justification. Attempts to communicate with Square were futile. The crucial matters are identifying and rectifying any transaction issues promptly, as well as accessing the withheld funds essential for the event. As a single mother starting a new business during these challenging times, I rely on these funds for the upcoming event. Your help in addressing this matter would be greatly appreciated. Thank you, P. T.

I added $[redacted] to my card from my credit card to access emergency funds quickly on the 28th. However, when I tried to use my business card from Square at the ATM, it wouldn't allow me to proceed. After contacting Square customer service, they mentioned an issue on their end and suggested waiting 2 hours. Despite waiting, the problem persisted. After contacting them again and waiting another 2 hours, I checked and found only $2.75 left in my account. This situation is frustrating as I needed the money for medical reasons on the 28th. I hope this gets resolved promptly as it is not my error but a problem on your end causing me undue stress.

Hello, we are a company based in Romania specializing in selling jewelry both online and in physical stores. We are keen on acquiring your program to enhance our sales and team management. However, after trying the free trial, we are unclear about all the features the program offers and which version would suit us best. To help you recommend a suitable plan, here are some details about our business: - We currently operate in 3 locations - We do not have our own online store, instead, we use a popular Romanian e-commerce platform - Most of our products are tagged with barcodes Our requirements include allowing employees to conduct transactions via their mobile phones, monitoring their activity, importing stock through Excel or CSV files, tracking orders, notifying customers about their order status through the program, and inventory management. It would be beneficial if you could provide a demonstration of the program's functionalities. We eagerly await your response! Thank you, MOHI Fine Jewellery

I am unable to access my Square account to retrieve my access code and reset my password. Despite numerous attempts to reset my password, I have not received any emails from Square at my registered email address. My efforts to reach a live person through phone calls have been unsuccessful. I need assistance to regain access to my account, reset my password, and utilize the Square Register app for my employees to process payments.

I recently received an email informing me that my business account may be terminated due to processing an "excessive amount of prepaid cards," which I believe is incorrect. I have been using Square for one customer for five years, and I am certain their card is not prepaid. Recently, I processed a card for a customer of my husband's flower business who needed to pay a driver promptly, and I agreed to facilitate the payment using my Square account as a one-time solution. Despite my lengthy history with Square without any issues, I am concerned that this particular customer may have caused complications either by disputing the charge or making false statements. The email from Square was brief and lacked detailed information or any means of contacting them for clarification. I find it puzzling that they would mention an "excessive" use of prepaid cards when I have only processed this particular card twice.

Hello Square, I am Harold Shane Koch, a co-owner and operator of a small business in Peoria, Illinois. Unfortunately, due to Covid-19, my business was closed, and I ended up being hospitalized with the virus myself. Currently in ICU at OSF Saint Francis in Peoria, my wife Jamie is working hard to keep the business running. However, we encountered a verification problem when trying to open our account. I have limited access to documents but attached my business license, tax papers, and additional information for verification. The initial transactions were made from my daughter's prepaid card to test our Square account, causing some funds to be held due to her closed account. If further documentation is needed, I can provide my full name, Harold Shane Koch, ID number K[redacted]3, SSN [redacted]-74-[redacted], business EIN [redacted]16, along with our joint bank account information. Jamie Fuller is my wife and business partner. You can reach us at [redacted] or visit us at [redacted] N Prospect Rd Peoria, IL [redacted]. Thank you for your assistance. For any issues, please call [redacted]. Thank you, Harold

Hello, I recently had my account deactivated, and I'm unsure of the reason. Due to COVID, there was a transition made based on instructions from the issuing bank of the card. I'm still new to Square, and my business is growing rapidly. Please help! Attached is the email I received: Subject: Account Deactivation Notice Dear Steve, We regret to inform you that your account has been deactivated following a review which identified transaction types prohibited under Section 35 of the Payment Terms. Starting today, you will no longer be able to process transactions using Square. Due to the unusual or high-risk activity associated with your account, your outstanding Square balance will be held for up to [redacted] days (but no less than 90 days) unless circumstances require an extension of this reserve period. If you prefer not to have your funds reserved, you have the option to refund the payment to the cardholder's account. Thank you for choosing Square. We apologize for any inconvenience this may cause. Sincerely, Square Compliance Team Thank you, Steve Graves SGI Consulting, LLC

I have discovered a fraudulent charge of $[redacted].00 in my personal bank account from a Square Account Holder on Friday, July 17, [redacted]. I am reaching out to file a fraud claim and provide my account details for your records. I need assistance in gathering information about the location, date, and time of the charge, which the detective from the Mesquite Police Department will require. They will be contacting you for the report after obtaining Square's case number. Please reach out to me at phone[redacted] or email [redacted] I hope to expedite this process and appreciate your prompt support. Thank you for your help.

I speak French, but I'll try to communicate in English using a translator. An unauthorized payment of $[redacted].32 was charged to my PayPal account for a purchase I did not make. Despite multiple attempts to resolve this issue since March, it seems that they are not addressing it properly. PayPal made an error but refuses to acknowledge it. Their latest message was sent by [redacted] on Monday, July 20th at 7:43 PM, stating that the payment was made under a billing authorization previously set up with the merchant, which I did not provide. I did not authorize this transaction, specifically for an Office [redacted] purchase from Microsoft, which I already have and did not buy on the date in question. It's clear that the error lies with them, and I have been unable to reach them by phone to discuss this matter further.

I received $[redacted] for a service I provided through Cash App. The sender accidentally used an old account of mine, but I couldn't access it because I forgot the details. I tried reaching out to support since Saturday to resolve the issue. Despite providing all the necessary information, they informed me that they couldn't verify the old account, leaving me unable to access the funds. I'm concerned about the $[redacted] sent to the old account and why it can't be located or merged with my new account.

My account was suspended by Square shortly after processing some transactions. Despite this, they have not transferred all the funds to me as they should have. The only communication I have received from them is a generic email referring to a document. When trying to reach them by phone, all I get is an automated message saying my account is deactivated and then the call disconnects, making it impossible to speak to a real person. Square has not provided a clear explanation as to why my account was deactivated, only pointing to a generic document with various possible reasons. They have not stated whether they will transfer the funds to me or refund them to the customer, leaving me in the dark and having to involve my customers in the process. I have already delivered the products to the customers, but Square still has not released the associated funds to me, which I find unacceptable. The lack of direct communication with Square is frustrating, and even other services like GoDaddy have stated that this issue is not within their scope. As a legitimate corporation processing payments through multiple platforms, I see no reason for my account to be deactivated in this manner. I demand Square to transfer the funds owed to me or provide a clear timeline for when this will occur.

This is a message from Leonard D. at budgetsignsandneon.com. A customer purchased a Programmable LED Display for $5,[redacted]. Their bank has a $2,[redacted] daily limit against fraud. To avoid issues, the card was charged in three separate transactions. The first was for $2,[redacted] on Saturday, the second $2,[redacted] on Sunday, and the last for $[redacted] on Monday, totaling $5,[redacted]. However, only $[redacted] has shown up in the account. The customer confirmed that the full amount was deducted from their account. I am unable to proceed with the order without the funds. Please release the remaining $5,[redacted] promptly to avoid any further inconvenience or a lost sale. Your urgent attention is appreciated. You can contact me at [redacted] or email me at [redacted] Thank you for your immediate assistance.

Hello, my name is Tracy Fillmore, and I have been having a difficult time dealing with Square. I encountered issues when trying to process iPad payments for my customer, leading to numerous document submissions and verifications. Despite complying with their requests, Square continues to hold my funds, stating they won't be released until November. I am frustrated and seeking assistance as I believe I have followed all procedures correctly. I simply want my deposit refunded promptly into my account. Your attention to this matter would be greatly appreciated. Tracy Fillmore.

Dear Customer Service, I am reaching out as I have unfortunately fallen victim to fraudulent activity on your app, "Cashapp". An unknown theif has stolen $[redacted] from my Citibank Checking Account. The incident occurred when I was activating my new debit card over the phone with a woman purportedly from the Philippines. She requested sensitive information including my card number, expiration date, name, and the CVV number at the back. Regrettably, not having prior experience with such card activation, I complied with her request. However, upon further investigation, I was unable to verify her identity through Citibank. I am eager to resolve this matter and would like guidance on initiating a dispute for the unauthorized transaction through your app. Details of the transaction are as follows: Transaction Date: 8/23/[redacted] Amount: $[redacted] US Dollar Debit Card # used: 5[redacted] 6[redacted] Thank you for your prompt assistance. Best regards, Bong Cho

This afternoon, I took a taxi with MKBS LLC DBA METRO TAXI in Denver. Unfortunately, the driver swiped my card several times as he claimed the machine was not working. Consequently, I was mistakenly charged twice for the same ride - $22.68 initially and $17.60 subsequently. I contacted the company's customer service to address this issue. Initially, the representative provided me with a number to reach a manager, but that number turned out to be invalid. Upon calling back, a different representative was uncooperative and unwilling to assist me further. As I have already spent significant time dealing with this matter and feel that MKBS LLC DBA METRO TAXI is attempting to deceive me, I am requesting a reimbursement of $22.68 and $17.60. The situation has become exasperating!

I recently tried to help a friend by sending them money through the Cash App. I entered the correct phone number, but there was an error with the recipient's name once the transaction went through. I promptly canceled the payment and requested a refund. Unfortunately, I am now unable to receive the refund as there seems to be no one available to review the transaction. The system shows the money as sent but not received, and without anyone to oversee the process, I am stuck without my money. The phone number associated with my account is [redacted]. The incorrect recipient name was Sandra Mori, which does not match the actual account holder. I am frustrated as there is no live support available at Cash App to assist me with this issue.

URGENT! I'm Ingrid Kuper and I am facing issues accessing my account. My username [redacted] is not working, and my password is not being accepted. When I attempt to change the password, I am not receiving the email link to reset it (not in spam either). Please reach out to me at [redacted]. PS: Weebly was the original owner of my account and created my website. Unfortunately, I am no longer able to access my website set up by Weebly.

I experienced two separate security breaches with my Square card that is directly linked to my account. I have deactivated the card and only activate it when making a purchase. On September 7, [redacted], my card was charged 31 times, which prompted me to file a claim immediately. I contacted customer service to report the issue. Despite deactivating the card, on September 10 and September 12, my card was charged 51 times, depleting my account once again. Although the card was deactivated, my money was not protected. When I reached out to customer service, I was informed that I had not cancelled the card until Saturday. Even though I explained that the card was inactive, they insisted that I needed to file a claim regarding charges made at a gas station. I requested to speak with a supervisor who reiterated the same information without addressing the fact that my money was taken twice on a deactivated card. I want to raise awareness about this security breach as the customer service representatives do not seem to be concerned.

I made a payment of $[redacted] over a week ago, but I have not received it, and my account is currently suspended. I submitted all required business information for verification, which should be sufficient as it is all from the state. After speaking with a helpful lady over the phone, I thought everything was sorted out as I completed all the necessary paperwork. However, I am now being asked to verify my information again, despite having done so numerous times. This repeated verification is becoming frustrating. I need assistance urgently to resolve this issue and access my funds. Otherwise, I may have to cancel my account and look for another service provider. Thank you for your help with this matter.