Square Customer Service Issues

I am having trouble enabling my Cash App card. Although I successfully activated the card and the app indicated it was ready for use, whenever I try to enable the card, it prompts me to activate it again and does not recognize my access code. I could add funds to my account before activation, but now I am unable to do so. I need assistance in activating the card and adding cash to my account to be able to use it properly.

I have a concern about someone stealing money from my checking account and transferring it to a different cash app account. I contacted [redacted] to report the fraud, but they were unable to assist me fully. I am hoping to speak with someone from the fraud department to gather more information, as I aim to press state and federal charges against the individual responsible for these transactions. Despite being told someone from the fraud department would contact me within two days, I did not receive any follow-up. I am looking to move forward with pressing charges and would appreciate a call back on my cell at [redacted]. My availability is mostly after 3:30 p.m. Eastern Time as I work late driving for ride-sharing services. Thank you for your assistance in this matter, Paul H.

I received an email from [redacted] on September 26, stating that my bank account will be debited $[redacted].92, but the customer disputed the charge. I am unsure about this charge as I am not familiar with Square. I need more information to understand this deduction. I don't want any unauthorized debits from my account. I would appreciate speaking with someone to resolve this matter. You can reach me at [redacted]. Thank you! - V.B. Caminer

Gregory Allen Kita Current Cash Tag: $gkita10, Previous Cash Tag: $gkita107, Last 4 Cashcard: [redacted] Email: [redacted], Previous Email: [redacted] Phone: [redacted], [redacted], [redacted] Address: [redacted] Barbara Ln Apt B, Coatesville, PA [redacted], [redacted] Chestnut St Apt B, Downingtown, PA [redacted], [redacted] Penn Dr, Coatesville, PA [redacted] Last 4 SSN: [redacted] October 11, [redacted] Square Customer Service Cash App, I am reaching out because I recently processed a return to Harbor Freight Tools for $[redacted].0. Due to financial difficulties and my responsibility to provide for my three children, I mistakenly had the refund sent to my old Cash Card. I am unable to access this account as I no longer have the necessary login information for my previous email, [redacted], and my previous phone number. Despite having the old Cash Card, it has been disabled when I attempt to use it. I have contacted Cash Support twice for assistance in accessing these funds. The first attempt to merge accounts failed even after providing all relevant information. The second time, linking a new bank account to my current Cash Tag also did not resolve the issue. I urgently need access to these funds to support my family. I hope you can help me resolve this matter. Sincerely, Gregory Kita

I am in the process of setting up a new Square website. However, I am encountering an issue with the estimated pick-up time in the confirmation emails being longer than the prep time that I have specified. I have ensured that the hours of operation are correctly listed in the Dashboard under Locations and in the Online Pickup and Delivery settings. The problem seems to be particularly noticeable with locations that are open for only a few hours once a week. For instance, I recently placed an order with a location that operates from 3-7 PM every Thursday, with a prep time of 4 business days. Surprisingly, the confirmation email indicated that the order wouldn't be ready until Thursday, Oct 29, which is 9 business days. This discrepancy could be due to how the system defines business days based on store hours. I have also observed similar issues with other locations, like one open from Monday to Saturday from 11:30 AM to 2:30 PM. A recent order from this location with a 5-day prep time showed a pick-up date of Wednesday, Oct 28. It seems that the automation may be counting business days differently than expected. I had hoped that the customer notification upon order readiness would address this, but it simply states that the order is ready for immediate pick-up, regardless of our operating hours. I am seeking guidance on how to adjust the prep time settings to ensure that the confirmation messages accurately reflect the pick-up timeline.

I need to address some incorrect assumptions made about my account. I have never sold subscriptions to any service as stated in Payment Terms Section 3. I have also never jailbroken any device, as indicated in General Terms Section 4. Android Boxes that I program for Beast IPTV are not subject to being jailbroken, as this term is typically associated with mobile phones and Amazon Firesticks, which I do not deal with. I have been a loyal Square customer for nearly 8 years, running a legitimate business. Accusing me of illegal activity is defamatory. Updating apps on Android Boxes and reselling them is not illegal, as evidenced by major companies like Amazon. Please verify facts before deactivating accounts based on assumptions. I expect a prompt resolution, or I will have to advise my 2,[redacted] small business customers to seek alternative processing services. Accusations of illegal behavior are unfounded and unjust.

I opened an account for my small seasonal gift shop. I am the president of a non-profit church camp and oversee a small profit-making gift shop to offset some ministry expenses. We are tax compliant with the tax ID I provided to Square. Our camp meetings occur twice a year in the spring and fall, over 2-3 weekends each season with [redacted]-[redacted] campers per weekend. Our store shares an address with my residence, as it is situated on the property. This shop is separate from my home. We operate under the values of our Christian ministry, and I can furnish any necessary documentation to reactivate the account. Limited internet access due to our remote location means we process credit cards through phones. Our seasonal nature makes monthly fee services impractical. I kindly request a review of my account and offer any further evidence needed to demonstrate our legitimacy. I can even provide photos of our products. Thank you, LaVonne Chandler.

I am Bobbie Butler. Unauthorized transactions totaling $[redacted].93 were deducted from my checking account via Square. I demand immediate action to identify and halt these transactions. I never authorized these payments as I do not use Square. I urgently request a refund for the full amount. Please contact me at [redacted]/[redacted] or [redacted] Attempting to reach you by phone has been futile, which reflects poorly on your customer service.

$[redacted] was deducted from my bank account without my authorization, and I am seeking a refund. I have been encountering difficulties in reaching out to Square for assistance. Despite paying $1.00 to consult with their expert, my attempts did not yield any results. Each time I tried to respond, I received alerts stating it was not a valid option. I am unsure how to contact Square to address this issue and retrieve my funds. I do not utilize Square and have no intention of using their services.

Our debit card details were stolen and fraudulently used on various accounts linked to Square, Hollee, Kaitlyn, and Amber without authorization. We suspect we know the culprit and have reached out to local law enforcement for assistance. Despite our efforts, we have been unable to reach anyone at Square to address this issue or speak with a representative. The individual responsible for this theft has taken a significant amount from us, and we are determined to identify them. We are not willing to pay to speak with an automated system after being victimized in this manner. My name is Donna Shultz, and if we do not receive a resolution, we will pursue legal action involving Square. It appears that the perpetrator created these accounts, used our information fraudulently, and appropriated our funds. Any assistance you can offer in this situation would be greatly appreciated.

Since mid-March, I have experienced issues with my Square account rejecting four payments due to unidentified software glitches. These rejections occur after the customer has signed the screen and left the sales area, leaving me without the sales amount. I am concerned about the lack of information provided regarding the customers associated with the rejected payments. I am requesting Square to refund the total amount of $[redacted].50 for the lost payments and prevent this from happening in the future. This issue could potentially result in significant losses during larger sales, and I hope Square can address this promptly to avoid any further complications.

I have noticed unauthorized transactions on my test app account totaling $[redacted]. I want a refund as I did not authorize these transactions. If I don't get my money back soon, I will take legal action. Please contact me at [redacted] promptly. I prefer discussing this over the phone to resolve the issue immediately. Email is [redacted], but I urge you to call me. My name is John Ortiz. I have submitted refund requests that were all denied, so I am left with no choice but to seek legal recourse if this matter is not resolved promptly.

On 10/28/20, my Cash App was charged $80, but the payment was declined. Strangely, on 11/13/20, Cash App allowed the transaction to go through, resulting in a negative balance. Despite contacting customer service multiple times, I have not received a satisfactory explanation for this issue. The transaction does not appear in my app's history. Cash App is suggesting that Chime, which I had connected to my Cash App, is responsible, but after reaching out to Chime, they denied any involvement. Cash App took $[redacted] from my account without a clear reason, and I simply want my money refunded. It is puzzling why Cash App would process a previously declined transaction two weeks later.

My senior mother discovered 33 unauthorized charges on her November bank statement. The description on the statement is "U2 CASH APP*RAVEN REID [redacted]." It appears someone has obtained her bank card information and is using it fraudulently, leaving her account empty. I am seeking any information linked to her card number, which I can provide. I possess power of attorney for her, but can supply her contact details if needed. Thank you in advance for any assistance or advice. - Beth S.

I believe someone from India is using my email address for squareup.com. I am in the US and have never signed up for this service. The email associated with the fraudulent activity is [redacted] If I don't receive a response within 24 hours, I will take further action. My friend's phone, who is writing this for me, was used to access the email account instead of my own.

I transferred money from my PayPal to my Cash App, and shortly after, my account was closed. I don't know why I violated any policies since I carefully reviewed sections 4 and 5, which were cited as the reasons for the closure. Currently, there is $[redacted].38 remaining in my account, which is all the money I have, especially since I am unemployed and have exhausted my state unemployment benefits. My only wish is to retrieve my funds from Cash App and transfer them back to one of my accounts. I don't comprehend why receiving a gift from my mother on PayPal and subsequently transferring it to my Cash App account is considered a violation. Moreover, I'm puzzled as to why I am unable to link any cards or banks to reclaim my funds.

I sold my business in December [redacted], and unfortunately, some records did not survive, including my Square account records. The IRS is claiming I owe them $7,[redacted]. I am unable to dispute this without the necessary files. The account number in question is [redacted]T3 under the name of Robert S. Osborn operating as [redacted] Tan and Spa. Please reach out to me at [redacted] E. 1415th Ave., Robinson, IL, or call [redacted]. Thank you.

I use Square for my bakery and recently teamed up with DoorDash. I'm unsure if I need Square for Restaurants to connect DoorDash with our Square system. I'm not sure how to set up a unique menu for DoorDash, enabling Square and DoorDash integration. This way, DoorDash orders can flow directly to our kitchen through our Square POS, bypassing the need for DoorDash's tablet and manual menu written out for the kitchen.

Hello, I bought an e-gift card from Brown Iron Brewhouse using Square. Unfortunately, I made a typo in the recipient's email address. Despite paying for the gift card, my friend never received it. Brown Iron Brewhouse informed me that Square needs to correct the email to ensure the gift card reaches my friend. The order number is: Order #HJJ9 from Brown Iron Brewhouse in Royal Oak, Michigan. Thank you, Jenine

My Cash App account is verified on my Square app. However, when I made a recent sale, the funds did not transfer to my Cash App as expected. Instead, it prompted me to verify a bank account, even though my Cash App is already linked. It requested another debit card that is not supported. The charge did not go through, leaving the funds in my Square app inaccessible for use.