Square Customer Service Issues

I accidentally made a purchase while learning how to use the Square app. Despite the immediate refund and receipt confirming it, the refunded amount hasn't reflected in my credit card balance after 3 days. I urgently need the $98 back. I find it frustrating that I received a receipt for the refund but the funds are still missing. Please assist promptly as I require the money. Contact me at [redacted]. Thank you.

Hello, I'm Sam Woods, and together with my wife (Madelaine Woods), we operate Woods Rustic Design in Yazoo City, MS. We recently organized a fundraiser for flood victims, which included a silent auction on Sep 21, [redacted]. We noticed a $[redacted] charge on our Small Business bank account today related to a dispute from that event. The charge was valid as the customer purchased $[redacted] worth of merchandise. We are looking for guidance on how to either retrieve the funds or have the customer return the items in new condition. The account is under my wife's email, [redacted] You can reach me at [redacted] or [redacted]. Thank you, Sam.

I'm a new customer experiencing login issues. I received an email link to reset my password, but it froze up. I can't access the login code. I contacted the 24/7 support team and had to recover my page five times, which was frustrating. When I called [redacted], I was asked for a code and directed to square.com/code, which also didn't work. I need help urgently. Please call me at [redacted] or provide another number where I can speak to someone about resolving my problems.

I am looking to update the Owner name on our organizational account. I am a part of a non-profit 501c3 organization in the United States. The account was initially set up by a former employee who left three years ago. We have recurring donations linked to this account and need to maintain it. Due to our non-profit nature, the staff handling credit card transactions may change over time. It would be beneficial for the credit card processing systems to be associated with the organization rather than an individual.

I have been experiencing an issue for 3 weeks with my business, "ClearPro Forces". My cleaning business payment account with Square got frozen due to what they claimed was a fraudulent charge. Despite having evidence such as an invoice and having done a cleaning job for a military couple, Square insisted on a refund. They attempted to refund from my personal debit card instead of using the funds available in my Square account, leading me to incur unnecessary fees. After much frustration and being given the runaround by Square's customer service, I am still unable to access my account or process the refund. It's been a long waiting period, and Square's inability to resolve this matter promptly is causing me significant distress. I have heard similar stories online about Square freezing accounts, and I am desperate for a resolution.

Hello, I'm Corey Allen and I'm encountering an issue with a Form [redacted]-K from Square, claiming I owe over $15K. The Square account is linked to a non-profit where I was the former Treasurer. I urgently need assistance to update the taxpayer information since I no longer have access to the account and the current board is unsure how to proceed. The current president's contact email is provided below for the necessary updates. To rectify this, we need to reach out to Square to update the Taxpayer Information, ideally, I should handle this since my details are still linked to the accounts. Upon reviewing, it seems there might have been no [redacted]-K issued for [redacted], which could explain the confusion. Details for MSLA: Montrose Softball League Association [redacted] Waugh Drive, PMB [redacted] Houston, TX [redacted] Tax ID: 76-[redacted] The listed phone number is mine, but I'm unable to change it. Therefore, I suggest updating it to [redacted] for both accounts. Also, the email addresses associated with the accounts are: [redacted] (Previously used by Jack Cole) [redacted] (Currently linked to me, Corey) If they request a name, it can be provided as Anthony L. Wilkerson. This request is on behalf of Montrose Softball League Association. Thank you, Tony

I have noticed unauthorized charges on my bank account from 12/6 to 12/17, totaling nearly $[redacted]. These transactions appear under the name "CASH APP" with a phone number of 1-[redacted]. Unfortunately, I do not use Square, so I am unsure why these charges are showing up. I attempted to contact the provided number, but it redirected me to SquareUp. I am extremely concerned about this situation and would appreciate urgent assistance in disputing these charges and recovering my funds. Your prompt attention to this matter is greatly appreciated. Thank you.

My name is Vernon Jackson II, and I am a Squareup employee. I recently encountered an issue with cashing my payroll checks. After withdrawing the money, I was informed the next day that the account was not found. The business account in question is owned by Shearer LLC managed by Justin Shearer. Due to the amount being over $[redacted], there are potential felony charges being threatened against me and my girlfriend since I deposited my check into her account. I assumed that with it being a payroll check, Squareup would verify the funds before releasing them, but I am unsure about the process. I am seeking assistance as there is confusion among many affected individuals, and we are uncertain how to address this situation to avoid legal repercussions. Your guidance would be greatly appreciated.

While I was shopping at Walmart, my bank card was taken, and I believe unauthorized withdrawals totaling $[redacted] were made using my PIN. I did not have my card with me to make these transactions. The bank mentioned that someone used a cash app and entered my account number on their phone. I have evidence of my absence from November 19, [redacted], to December 9, [redacted], which supports my claim. I kindly request a refund of the $[redacted] that was taken from my account.

I received a Square reader that was mistakenly sent to the wrong address in Michigan. I have been trying to contact Corporate to resolve this issue, but have been unable to reach them. The correct address for delivery is [redacted] Greenfly Orchid Lane, Leesburg FL [redacted], not [redacted] Stonehaven Dr., Holt, MI [redacted]. I have not been able to get the product I ordered, and if this is not resolved soon, I would like a refund and will consider using a different company. On 12.23.19, it was communicated that a solution was not provided, but I did request for the product to be mailed to the correct address in Florida.

As a business owner going through Square for Big Boys Corporation, I now have my Employer Identification Number (EIN) and can proceed with hiring, paperwork, and W-2 forms. I would like to resume my payroll through Square. My payroll is late, and I prefer using Square for its excellent service. I am providing my EIN [redacted] and hope you can help me restart payroll promptly. Thank you for your assistance.

I recently went to get the exhaust leak in my truck fixed. The mechanic told me I needed a new muffler and exhaust pipe, but I insisted the leak was in the front, not the back. After they replaced the parts, I realized the leak was still there, which he then identified as an exhaust header issue, something they couldn't fix. I paid before realizing the mistake and now I'm trying to get a refund. When I asked for my money back, they refused and asked me to leave as they were closing. I'm not going to pay for unnecessary work. I want a refund immediately.

I recently opened my account and received two payments totaling a little over $[redacted]. When I tried to transfer the funds to my bank account, I was asked for more information to confirm my identity. After reviewing my account, it was deactivated without providing any reasons. I contacted customer service using the code provided, but was unable to reach a live agent; the automated service also did not explain the deactivation. I am confused about why my funds are being held for 90 days. These are legitimate earnings for completed services, and not having access to them is causing serious cash flow problems for me.

Square has been deducting funds from my bank account, and I am unsure of the origin of this transaction. I have not engaged in any business with your company nor received any services or products. I request an immediate cease in withdrawals from my checking account, closure of any active accounts associated with me, and a full refund of all unauthorized charges. I have no affiliation with Square, have not initiated any transactions, and have not benefited from any services. I urge you to promptly address this issue by halting deductions and returning all funds taken.

I recently used my Square debit card to pay a bill at The Air Force base. Unfortunately, their system froze during the transaction and had to be restarted. Even though it deducted the money from my account, on their end it showed canceled. It's been two weeks now, and they've attempted to charge my card two more times, which were declined due to the initial issue. As a result, I had to pay in cash to avoid a hefty fee of $[redacted]. I am currently out of pocket by $92.32 twice. How can I go about resolving this situation?

I would like to update my email address and phone number on file for my Square account. I am having trouble accessing the Square dashboard on my new phone as it requires a verification code sent to my old phone number. Current: Email: [redacted] Phone: [redacted] Corrected: Email: [redacted] Phone: [redacted] Could you please update this information for me so I can log in to my Square account? Thank you. For any questions, please call my current phone number at [redacted] or email me at the provided email address.

I applied for a Square Capital loan yesterday and received an email from the Square Capital support team asking me to call them at [redacted]. I've been trying continually during their stated hours of operation, but I keep getting a recording that says to call back during normal hours. It's frustrating because I need the loan and am unable to communicate with them. Please have them call me at [redacted]. I also tried signing into my account, but I'm having issues there as well. I've been a Square Capital customer for years. Please help.

Hello, I have been waiting for a refund of $90.31 from the seller for several days now. They were not able to deliver my purchase, and they agreed to refund me. I have attached a screenshot as proof of the refund. Could you please let me know when I can expect to receive the refund and confirm that the process has started? Thank you, J. Eglin Email: [redacted] Address: [redacted] E. Arabian Trl [redacted], Scottsdale, AZ [redacted]

I purchased Airbuds from a vendor named South Ocean Sound based in Palm Beach, Florida on December 16th using my credit card. I received a confirmation stating that the order would ship in 2-3 days and included a tracking number. However, I never received the tracking information and the product has not arrived. I am unable to find a phone number to contact the vendor. The order number is [redacted], and the payment was processed by square.com on the same day. I am concerned about the legitimacy of the vendor and would like to know how to reach them. This situation is making me believe it might be a scam.

I bought Air Buds from a vendor named "South Ocean Sound" online with my credit card. I received a confirmation email right away, but no tracking number. The email mentioned the order would ship in 2-3 days with a tracking number to be provided. Unfortunately, I never received one. I tried reaching out via email for more information, but I only received the same confirmation email. I'm concerned this might be a scam. The charge was processed through Square.com. How can I verify if the vendor is legitimate and find a contact phone number?