Spotify Customer Service Issues

I purchased Spotify Premium on my account yesterday using the email address [redacted] Today, when I tried to access Spotify, I found myself logged out. Despite trying my usual saved passwords, I received an error message saying "wrong password." I attempted different possibilities, but none of them worked. I am concerned about wasting money on a service I cannot use. Unfortunately, I am unable to reset my password as the email address I used is not valid, as it has been previously used for other accounts. I would appreciate immediate assistance as funds are being deducted from my account.

Recently, I noticed an unexpected charge on my Spotify account. I usually have the standard $10 premium plan, but this month I was billed $18. Upon investigating, I discovered that somehow my account had been switched to a family monthly membership without my knowledge. I found individuals who were not supposed to be on my account. I am perplexed by this situation and would like to request a credit for the difference between the family plan and the standard plan, or if this could be applied towards my next month's payment. Thank you for your assistance.

I am writing because I noticed that a popular song by DJ Khaled called "Hold You Down," featuring artists like Future and Chris Brown, has been removed from Spotify and my playlist. I am disappointed that I can no longer listen to this song, which has been a favorite since [redacted]. Please address this issue and make the song available again for me to enjoy. I am really upset as I would like to listen to it without resorting to YouTube. Thank you for your attention to this matter.

I believe my phone has been hacked. I am unable to access my passwords and apps as they have been compromised. The passwords and 2-step verifications have been altered. I can only identify my Spotify subscription through a $10.49 charge on my credit card statement (Spotify P23E1F43CB Stockholm). I wish to regain access to my account using my Gmail address, although I have lost access to it due to the changed password. I am also missing the associated phone number as it has been disconnected.

I have been a loyal Spotify premium Duo plan subscriber for many years, sharing it with my son. Recently, I discovered he hadn't been receiving the subscription for at least 6 months. When I tried to reach out to Spotify for help, I found it impossible to speak to a real person without paying. Feeling frustrated and outraged at the lack of customer service, I decided to cancel my subscription. Paying $13.77 x 2 per month for a service we weren't receiving was unacceptable. Despite my efforts to seek assistance, I couldn't get a resolution to the issue. It's disappointing to see a company like Spotify disregard loyal customers' concerns and charge for basic assistance. My experience has left me feeling undervalued and neglected. It's essential for companies to prioritize customer care, and I hope Spotify takes steps to improve their support system. With disappointment, Kathy Ann Bender

Hello, I recently had to replace my credit card due to it being stolen. I updated the payment information on my Spotify account (rachelberg3), but my payment was declined, resulting in my account being downgraded to a free plan. I'm unable to upgrade my account through the app, and when I try to log in via the website, it keeps telling me that my password is incorrect. Despite changing my password, I still can't log in, as it continues to say my updated password is wrong. My main goal is to have my account upgraded to premium again. However, with the current login and payment issues, I am unsure how to proceed. Your assistance in resolving this matter would be greatly appreciated.

Subject: Payment Method Change Request for Spotify Subscription Dear Spotify Support Team, I am reaching out on behalf of the Centre de soutien de l'Estrie, a social organization, to request a modification to our monthly subscription payment method. Currently, our subscription fee is being charged to a credit card belonging to the organization's founder. We would like to update the payment details and have future charges billed directly to our organization at the following address: Centre de soutien de l'Estrie [redacted], rue Prospect Sherbrooke, Canada J1J 1K7 We appreciate your prompt assistance in updating this information. Kindly confirm once the changes have been successfully processed. Thank you for your attention to this matter. Sincerely, Lise, Coordinator

Hello, I'm Leonie Heron. I'm requesting a refund for two charges on two of my cards. I am unsure which emails these Spotify accounts are associated with. The first bank card ends in ...[redacted], and the second ends in ...[redacted]. It seems my children created these accounts some time ago, but they are no longer in use as the family now has Spotify Premium. Kindly process the refunds back to each respective card as we are not utilizing these accounts. Thank you for your assistance. Please feel free to reach out if you require any additional details.

Hello Spotify Team, I recently purchased Spotify Premium Individual, and it has been working fine until now. When I try to play my downloaded songs offline, they do not work properly, and my episodes only play as audio. I use Spotify not only for personal leisure but also for choir practice, so it's frustrating not being able to play my songs offline, especially when I have limited internet access. My subscription is active for another 40 days, but I need this issue resolved quickly. Please reach out to me as soon as possible. Thank you.

Since April [redacted], my premium account has been charged twice, once under "Julia lily bug 17" and once under "Julia Wyatt [redacted]" I would like a refund for those duplicated charges. I have proof of the withdrawals from my bank account. Despite multiple calls requesting this issue to be resolved, my account has not been rectified. Now, I am being instructed to re-subscribe to the premium plan, resulting in the loss of my library and music. I demand that my content be restored and receive a discount on a new premium plan. If these matters are not addressed promptly, I will consider switching to another service. I have been a loyal Spotify user and enjoyed the platform until these billing problems arose. I anticipate a response or resolution regarding this matter. Thank you.

Today, on 09/06/[redacted], I was charged after signing up for the free 2-month trial which began on 07/06/[redacted]. Despite my efforts to reach out for assistance, I have been unsuccessful in contacting anyone. I am eager to have the charge refunded to my credit card promptly. I enjoy using Spotify and had been trying to get in touch with them before the payment was processed. Additionally, I was also considering another promotion for an extra 2 months of premium free with Spotify, as I had received multiple emails regarding these offers. It has been frustrating not being able to connect with anyone from Spotify during this process.

I have a Cash App account registered under the name Brittany Mac with the birthday 01/17/[redacted]. In case more information is needed, feel free to ask. My cashtag is AliciaBrittney86. Last month, on either August 3rd or August 4th, a transaction for $9.99 was made by Spotify AB on my linked card which I tried to stop. However, yesterday at 12:11 a.m., Spotify deducted $10.99, which I urgently need refunded. I am currently homeless and struggling to afford food. I want to highlight that I have never used Spotify's services and have only logged into a free account when needed.

Hello, my daughter needs to update her subscription details, but she's unable to remember the email and password as she lost them when she changed phones. This has locked her out of her account where she had important playlists. Would you be able to assist with this? I can provide a screenshot of her account page if you send me an email. The name on the account is Nevaeh Eissing, and her profile picture is a gumball from "The Amazing World of Gumball" show.

Apple notified me that my Spotify Premium subscription was canceled and advised me to contact Spotify for further details. Subject: Apple Subscription Discontinued Dear Michou, Your subscription for Spotify Premium has been discontinued. For additional information, please reach out to Spotify. Best regards, Apple If you require assistance with subscriptions and purchases, please head to Apple Support.

I have been a subscriber to Spotify Premium for years. This summer, I forgot to reverify my student status. Despite numerous attempts to get reverified and discussions with Spotify staff, my plan has not reverted to the student rate. If this issue is not resolved before the next payment date this month, I may have to consider switching to another service.

Dear Support Team, I am reaching out because I am experiencing trouble accessing my Spotify account due to my stolen wallet and card, which contained the login information for my account. The password I used was a variation of "R_ J2023" with a capital R and J. The email associated with the account is [redacted] I am concerned because I see charges coming through without being able to access the service. I have paid through October using my debit card, but I am contemplating canceling the card if the issue persists. I hope to regain access to my account without resorting to cancellation. Please guide me on how to reset my credentials or address this situation promptly. Thank you, Rick Elia

I mainly use Spotify on the web browser or desktop app. Yesterday, I encountered an issue where the song wouldn't play regardless of how many times I clicked on it, reloaded the page, or waited. I attempted to resolve it by clearing the browser cache. Unfortunately, this action caused the site to become laggy. Furthermore, clicking on the login button only leads to seeing the three buffering dots without actually connecting to the login page. This situation is quite frustrating. I would appreciate any assistance. Thank you.

Hello, I have paid for the premium subscription, but the app on my iPad is showing that I have a free plan with ads and is linked to an old email address. On my laptop, your website correctly displays my premium subscription and current email address: [redacted] I have already tried reinstalling the app on my iPad, but it still shows the free plan. I would appreciate it if you could assist me in resolving this issue and ensuring that I have access to the plan I have paid for over the past three months. Thank you for your assistance.

Subject: Request for Refund on Spotify Subscription Dear Spotify Support, I am contacting you to request a refund for the recent charge on my Spotify Premium Individual subscription. Due to an error on my part during the payment process, I inadvertently selected the Individual plan instead of the Student plan, which is the correct choice for me as a University of Bayreuth student. After verifying my student status and updating my payment details, I noticed that the country region setting was still reflecting the US instead of Germany. Despite promptly changing this setting, I was automatically enrolled in the Premium Individual plan at 10.99 euros instead of the Student plan at 5.99 euros. Realizing the mistake immediately, I switched to the Student plan within seconds. However, since I was already billed for the Individual plan, I would like to request a refund to align with my original intention of using Hulu, a service exclusively available to Student plan subscribers. Given my financial constraints, I kindly ask for a refund for the Individual plan or a credit towards my next subscription instead of a cash refund. I appreciate your prompt attention to this matter. Thank you for your understanding. Best regards, Khulan G. Account Information: Username: 31td4vfsr6fn4dz46wzfbgs77z3u Premium Individual Order #[redacted][redacted] Date & Time: Oct 23, 8:57 PM, Germany

I signed up for Spotify and noticed charges of $11.90 on Sept. 2 and Oct. 2, [redacted]. I made playlists and followed some artists. Recently, when connecting my phone to Apple play and Spotify, I was prompted to log in again despite never logging out. I reset my password, but now it seems like I lost my premium account. I am now prompted to choose an account to start with. What happened to my premium account?