Spotify Customer Service Issues

I recently noticed that my account shows me as a "FREE" customer. However, on April 29, [redacted], I was incorrectly charged $10.98 four times. I do not use Spotify and should not have been charged. I am requesting a refund for the unauthorized charges and the deletion of my account from your system. Could you please provide an explanation for these charges and why I was billed multiple times on the same day? I dislike when money is taken from me without justification. Please cancel any subscriptions associated with my account, process the refund, and discontinue contact with me. Kindly inform me of the actions taken via email.

I recently received a bill for premium service from Spotify. I paid for it but later found out from a customer service representative that I only had a free account, which I promptly cancelled. Despite this, I received another bill this month on my credit card, which I have since cancelled. I am looking to discontinue my association with Spotify altogether and request a refund for the charges I paid for a service I did not have. I hope this matter can be resolved promptly.

Hello, I hope you are well. I experienced an unexpected logout from my Spotify account this morning. Unfortunately, I cannot recall my password, and the email linked to my Spotify account has been inactive for a while and is now locked ([redacted]). Below are the details I can provide: Username: wd5f1lhgedqpi8s4w3sel7nnr Name: Yivi Ding I am a monthly premium subscriber paying by credit card. The last 4 digits of my credit card are [redacted]. Could you please assist me in resetting my password and send it to me? Additionally, I would like to update my current email to [redacted] Thank you very much for your assistance.

I have a phone with the Spotify icon and want to upgrade to Spotify Premium. I signed up for the 3-month free trial using my debit card, but it hasn't been activated on my phone. There are no payments from my bank yet, but I suspect Spotify may have my details without enabling the premium service. I want to avoid reentering my information. Could you advise on the next steps? Thanks, Tim

I have a free account but keep getting charged for a premium membership that I cannot access or cancel. I have tried talking to customer support without success. I want to cancel the account, but I don't know the email linked to it or the password. I used to live in the USA and may have signed up with a different phone number that I no longer have access to. I have been paying for premium Spotify without being able to use it. I am seeking a refund for the months I haven't used. The charges on my bank statement are dated 11 Jan [redacted], 10 Feb, 11 Mar, and 10 May. Please help me cancel this subscription. You can reach me at [redacted] or [redacted]

Hello, I've been a Spotify user for many years. Recently, I purchased a new phone due to my old one being damaged. Instead of having two separate Spotify accounts, I would like to merge them or keep my original account. The email associated with my preferred account is Bateman tx@gmail. Unfortunately, during a previous conversation with a customer service representative, we were disconnected before resolving the issue. I kindly request your assistance in merging my accounts or maintaining my original one. Thank you.

Hello, I'm Bradley Stockings, and I recently discovered that I have two separate Spotify accounts linked to my bank account. One is being charged through my EE phone contract bill and the other separately. I was unaware of this double charge until I reviewed my bank statements. It's concerning that this has been going on unnoticed for quite some time, and I believe it's only fair to request a refund for the additional payments deducted from my account.

Hello, I'm Guy Y. As the owner of the TNG Muzic Spotify platform and verified Tosin & Guy account, my label initially created the account after releasing 'Summer Thyme'. I have since claimed the artist account under my name, Guy Y. While I can manage the display picture, I am seeking access to the main account. To accomplish this, I need to log in with the original email/username and password, which I lack since I didn't create the account. This hinders my progress as an artist, preventing me from uploading songs to my verified Tosin & Guy account. Any assistance you can provide promptly on this matter would be greatly appreciated.

I have been using Spotify free for a few months and comparing it to YouTube. I have decided to switch to Spotify. However, when I log in with my new premium account that I just purchased today, my playlists and all the data I have collected on my free account are not accessible. I have kept my free account open in the app to prevent losing that data. I have put a lot of effort into creating my Library, so I would like information on how to transfer my data from my free account to my premium account. Thank you.

My wife tried to log into her Spotify account on her phone, but found herself logged out, with the account appearing to not exist. We've tried several password resets, but no email has been received. When attempting to create a new account with the same email, the system says it's already in use. We are seeking a resolution by either resetting the password to access the existing account or canceling it to start fresh. Additionally, offering a toll-free number would greatly benefit your customers for quick assistance. Understanding current trends is important, but customer satisfaction should always be a top priority.

I signed up for a Spotify account using my email ([redacted]). A friend upgraded me to premium and reset my account. When I logged back in, I noticed that the email associated with my account changed to [redacted] Unfortunately, I forgot my password, and to reset it, I need to verify my identity through the mailbox. However, this mailbox was not created by me. When I tried logging into Google Mail, it indicated that the mailbox doesn't exist. How can I access my Spotify account now?

Hello, I am experiencing issues with my Spotify app as it fails to open, but the mini-player below still works to play my current playlist. I have been consistently paying £9.99 a month for over two years, as shown on my VISA statement under reference number [redacted]1. My email address has changed from [redacted] to [redacted], and I have not received any emails from Spotify. When troubleshooting, 'not online' appeared even though I was connected, and on recent attempts, it showed 'incompatible program'. I hope that any necessary actions to fix this issue will not result in losing my playlists. Thank you.

I am encountering an issue with my email on your program. I have been using this email address for over a decade and I am certain it belongs to me. I am puzzled by the message indicating it belongs to someone else. I am unable to recall my password and due to a brain condition, I struggle with remembering certain things. I have not used Spotify for quite some time. Please reach out to me for verification at [redacted] or [redacted]. I kindly request assistance with resolving this matter. Thank you and have a wonderful day. Sincerely, Krissy Lynn Fanning (DOB: 7/19/[redacted]).

Hello, I require your urgent help in checking my account status as I can no longer access it due to unauthorized attempts to log in by someone else. I received an email earlier today indicating a change to [redacted], which is not my email. I only use [redacted] I suspect my account may have been hacked since despite several attempts to reset my password, the reset process is not working as expected.

Yesterday, I was browsing on my iPhone when I decided to visit the web version of Spotify. I may have accidentally subscribed for a year using my Apple phone or Samsung Tablet 7+. I need to clarify this to avoid being charged for two subscriptions simultaneously and to ensure my Spotify account is fully canceled. I also request a refund if applicable.

I recently received notification that an unauthorized payment for Spotify Premium was refunded by the payment provider, resulting in the deactivation of my account. I cannot discuss this over the phone but can communicate via text. I urgently require access to my account as I am keen to continue my premium membership. I would like to update my payment details with a new credit card. Kindly reactivate my account linked to [redacted]

Spotify stops playing after about 10 minutes on both of my Fire Stick TVs, which are 4K. It works fine on my iPhone and ThinkPad. All Fire TV apps and iPhone software are up to date. I haven't had a chance to test it on my Toshiba Fire TV set in another room. Both of my Sony TVs have the same Spotify issue, though playing Sky News for extended periods doesn't have any problems. I have reset the modem/router a few times, restarted the Firestick multiple times, and uninstalled Spotify several times. Unfortunately, I haven't made any progress in resolving this issue yet. Thank you! - Mike

My husband has subscribed to a family plan and sent me an invitation to join. However, when I try to use the invite to log in, it says I already have an existing account. I have tried using my email and password, logging in with Facebook, and using my Apple ID, but none of them are working. It keeps saying my account doesn't exist. I had an account with Spotify five years ago when I received a free one-year subscription with my phone purchase, but I haven't used it since then. I'm unsure of what steps to take next. I would appreciate any assistance you can provide.

I purchased a premium account for my father, but he has been unable to log in for three weeks. Resetting the password has not been successful, as the email never arrives. The listed phone number is outdated, and there was no alternative contact provided for assistance. It is essential that he can utilize the service I paid for. I have dedicated significant time to resolving this issue. I am eager for a prompt email response, as his subscription continues unused each day without any means of reaching customer support for help. My disappointment with Spotify grows due to the lack of available customer service.

Hello Spotify, I've noticed that I've been charged twice varying amounts on my credit card since May 1, [redacted], by Spotify. I'm a member of an existing premium family account and haven't provided my credit card details for payments. I would appreciate it if you could investigate this matter and reach out to me promptly via the email I have provided. These charges have been occurring regularly, and I would like Spotify to cease billing me for a service I'm not utilizing and refund the excess charges.