Spotify Customer Service Issues

I received an email offer from Spotify for 3 months of free Spotify Premium. I filled in the required information. I am wondering if my Spotify Premium is already active because I did not receive a confirmation. Can you please confirm if my Spotify Premium is active? My email is [redacted] Thanks 🙂 My name is Carmen M Cruz Oquendo.

Hello, I have a premium duo Spotify account and I would like to invite a new user since I am the only one currently using my Spotify premium duo account. I am currently unable to enter the details of the second person. Please provide me with the necessary information to set up this arrangement. Note: I subscribed to this duo subscription in September [redacted]. Thank you in advance for any commercial gesture you can make for me. Best regards, Sandrine L. [redacted] Mobile: [redacted] Spotify account: [redacted] Password: Alibabotte21000!

Hello, I am concerned about unauthorized charges on my account for a service I do not have. Over the past two months, my card has been charged multiple times for $[redacted] and once for $[redacted].90 simultaneously. I am unsure if my account was compromised or if these charges are valid. Please investigate this issue promptly. You can reach me at charlesinbox@[redacted]. Thank you, Charles.

Hello, I recently upgraded my account on my phone to premium. However, when I attempted to log in on my laptop using the same account details, I received an error message stating that my password and email were incorrect. My email address has been confirmed, yet when I tried to reset my password by clicking "forgot password" and entering my email address, I did not receive a reset email in my Gmail inbox. I also attempted the same process with my username, but no reset email was received either. I am seeking assistance in understanding why I am unable to log in on my laptop and how I can resolve this issue. Thank you.

As a student throughout the entire year, I provided Spotify with proof of my enrollment, only to have my student status rejected. My parents gifted me two six-month Spotify Premium subscription cards, which I assumed could be applied to my account. Upon recent exploration of Spotify's website, I was disappointed to learn that I was eligible for a student discount all along, paying a higher rate unnecessarily. Switching back to the student plan rendered my $[redacted].00 USD Spotify Gift Cards useless for payment. This experience has been frustrating and makes me feel manipulated after years of loyalty. Many of my peers believe Spotify's service is lacking and recommend switching to a different streaming platform. I hope this situation improves, as I am hesitant to transfer playlists and songs due to the inconvenience it may cause.

I used Cash App to pay my bill on December 22nd for $10.81, which was the exact amount I owed. The payment was received on the same day. However, I keep receiving notifications to make the payment again. I have been on this plan for years and have never had any issues. My debit card information changed, which is why I used Cash App without any problems. Please stop charging me and sending pop-up notifications asking for a payment. Thank you.

Hello, I need some assistance regarding my premium account. I recently got a new phone and the email associated with my premium account no longer exists. As a result, I am unable to login to my old premium account. I would like to create a new premium account for my new phone but also need to cancel my old premium account linked to the outdated email to avoid being charged $10. How can I go about canceling my old premium account without access to the email? Thank you.

Dear Sir or Madam, My name is Daniel Passini. I subscribed to a Duo Subscription for myself and my daughter under my name using my email "[redacted]" and my phone number [redacted][redacted]. I made a mistake, and the "Duo" is registered twice under my name, leaving my daughter unable to access the subscription. I am having trouble finding how to correct my registration so that I can listen to music and my daughter can have her own access. Thank you, and I look forward to hearing from you. Daniel Passini

I recently discovered I was being charged for a Spotify account that I was unaware of. After disputing the charges with my bank in [redacted] and getting them credited back due to several fraudulent charges, Spotify is still billing my bank account. I attempted to contact Spotify online via email, but received no response. Unfortunately, their customer service line is unavailable by phone, leaving me stuck. I am puzzled by their lack of availability and would appreciate any assistance.

I would like to inform you that I have been charged $9.99 monthly on my credit card for a service I wish to cancel. I have attempted to use both my old and current email addresses as usernames to no avail, as I seem to have lost access to the associated accounts. I have not received any email instructions for resetting the password. I tried to contact customer support without success. I am requesting a telephone number to reach the billing department or you can send me an email or a text at [redacted]. Thank you.

As a long-time loyal customer of Spotify, I have been attempting to cancel my subscription for the past year. Unfortunately, my requests have been consistently overlooked. At this juncture, not only do I desire the cancellation of my service, but I am also requesting a refund for the past year. The level of usage can be clearly seen, or not, depending on your review. I have sent numerous emails requesting the termination of this service. Thank you in advance for your attention to this matter.

I recently received an email about a Spotify account update, but I do not have a Spotify account. Additionally, I have been experiencing security breaches for a year with accounts opened using my stolen information. If my email address or home address is linked to this Spotify account, it is due to stolen information. Please investigate this matter, cancel the account, and provide details on the information used to open these accounts. Although I have not seen any charges on my current cards, I'm concerned that a previous card might have been used to open the Spotify account. If this is the case, I need to update my passwords. Thank you for your assistance.

I deleted my SoundCloud account a month ago, but my music is still on Spotify. I recently joined TuneCore but I can't release any new music until the previous releases under artist names Trypp To, Tip To, Gorre Cory, and Da Kult of Trypp To are removed. I have mentioned this in my previous email. The email associated with my Spotify account is tiptoecreationz.com, and the email for Spotify for Artists is [redacted] My artist name is Trypp To. Thank you for addressing this issue.

Hello! I recently had my account compromised by a hacker who uploaded a song without my consent. Despite contacting customer service and being told it would be removed in 2 hours, the song remains. As an artist, this is deeply frustrating. I would appreciate your assistance in promptly deleting the unauthorized upload. To verify my identity, I am willing to provide a photo of my driver's license. My name is Sylvia King and my profile picture features a girl with a guitar. Currently, I have around 50 followers. Please remove the most recent release, as it was not done by me, but by the hacker. Your urgent attention to this matter is greatly appreciated.

Hello, I signed up for Spotify with an old email and phone number that I no longer use. Recently, I upgraded my phone and discovered that my music didn't transfer to the new device. I am now locked out of my account and unable to cancel it due to the outdated contact information. I need guidance on resolving this issue. Should I contact my credit card company to stop the payments, or is there a way to update the account with my current email? Thank you. - Lisa A.

I initially set up my Spotify account with an old email address and phone number that I no longer use. Recently, I got a new phone, but my music did not transfer over. I am struggling to log in because the verification code is being sent to my old phone number. This has left me unable to access or cancel my account. I am still being charged for a service I cannot use. I need guidance on how to resolve this issue. If there is no solution, I may need to contact my credit card company to stop the payments. Any help you can provide is greatly appreciated. - Lisa A.

I am a 65-year-old woman who has been noticing unauthorized charges on my Direct Express card. On the 5th of this month, I discovered 5 unauthorized charges, including 2 from Spotify, debited on the 3rd when my check was deposited. Direct Express investigated back to January [redacted], revealing that Spotify had been charging my account monthly. They are currently looking into the past 12 months to determine how long these charges have been occurring. I want to clarify that I did not authorize these charges as I have no interest in using a music app like Spotify. I am hoping for a verification process to prove that I have never used Spotify's services and to request a full refund for all the unauthorized charges deducted. Direct Express is diligently investigating the duration of these monthly charges, and I am looking forward to a prompt refund to resolve this issue. Thank you for your attention to this matter. Sincerely, Tomi K. Conyers

I just added five dollars to my Cash App to pay for a $10 Uber ride. While ordering the Uber, $9.99 was deducted from my Cash App for Spotify. I do not use Spotify and don't have the app on my phone. I'm unsure who initiated this charge or the associated email. I am unable to access my card number. I would like a refund for the unauthorized charge. I'm uncertain how to provide my Cash App details to resolve this. What information do you require?

I recently discovered that I have been billed on two separate credit cards each month unknowingly. I am unsure how long this has been going on as I haven't been able to review all my statements thoroughly. I noticed charges on both my Citi Card and Chase Card in January and February. It would be greatly appreciated if you could investigate this issue to determine the duration of the double billing on my accounts. My husband and I both have Spotify accounts set on auto-pay, which might explain the duplicate charges. Thank you for your assistance in resolving this matter.

I lost my wallet with my identification, and now I'm trying to contact a customer service phone number to provide my routing and account numbers to continue receiving my monthly payments. I've been using this system for years, and I need their assistance. If they don't provide a contact number, I can't switch to another company. Please help me get the right number to ensure I receive my funds. Thank you.