Spotify Customer Service Issues

I received a prompt to update my payment information. I successfully updated my payment method on Wednesday, 05.18.[redacted], and processed the $9.99 premium fee. The transaction is visible in my PNC bank account. Kindly verify your records to reflect this payment and cease sending me the error notification. Enclosed is a summary of the payment receipt for your reference: - Date: May 18, [redacted] - Order ID: [redacted][redacted]-1-1 - Service: Spotify Premium - Amount: $9.99 - Duration: 1 month - Total Paid: $9.99 - Payment Method: Card ending in [redacted] - Username: dfmmcc I have granted Spotify permission to automatically charge the specified amount monthly unless canceled. Should there be any alterations in pricing, advance notice will be provided. To review your renewal date or discontinue the service, please refer to the Account page. No partial refunds are available, and standard Terms and Conditions are applicable. Best regards, Darnell F.

I am concerned about unauthorized charges on my bank account from Spotify, an account I did not create or use. Despite numerous attempts to contact your customer service, I have been unable to reach anyone as the provided phone number remains constantly engaged or automated with no resolution. I demand a refund of all the charged amounts promptly. I can provide evidence of the charges if necessary. Please refund my money immediately. You can reach me at [redacted] The email [redacted] has been compromised and used to create the Spotify account in question. I urge you to cancel it and refund the funds without delay.

I use SPOTIFY on my desktop, mobile app, and in my car. My profile shows my username as #[redacted]. I'm experiencing a technical issue with the player in my car. Whenever I try to skip a track, it plays other tracks from various parts of the playlist or even from the algorithm-generated "daily/weekly mixes." Sometimes it jumps to completely different playlists. This has been going on for months, and I believe there is a problem that needs to be fixed by Spotify to ensure a better customer experience. I've already tried uninstalling and reinstalling the app without success, so I would appreciate not being advised to try this again. Any suggestions on how to resolve this issue would be greatly appreciated. Thanks, Dane J.

I am baffled by the situation. I paid my bill on May 15 as a student, and today is only June 2. I don't understand why there are more charges on my account. This recurring issue of unauthorized charges after I have already paid needs to stop. It's unacceptable to demand another payment just 15 or 17 days later. As a student member, I keep getting charged random amounts like $10 which doesn't align with the student rate. This pattern of overcharging has happened repeatedly, making me reconsider my Spotify membership. The lack of transparency and the continuous extra charges without explanation are frustrating. Spotify needs to address these billing issues promptly and respect the customer's concerns.

I have been dealing with Spotify for over six months regarding unauthorized charges on my Cash App debit card. I have never had a premium account. Despite multiple conversations with their representatives over chat, the issue remains unresolved. After canceling my debit card and removing the Spotify app, I am still being charged monthly. Spotify claims the payments were made through PayPal, but I do not have a PayPal account. I provided payment history screenshots, but they were unhelpful. I cannot afford these charges and need a refund. Please assist in resolving this matter. Thank you.

Recently, I was diagnosed with prostate cancer, which has been a challenging time for me, making it difficult to focus on other matters. I had intended to cancel my Spotify Family Plan by the 15th, but my health issues have taken precedence. The email addresses associated with the plan are: [redacted], [redacted], and [redacted] I kindly request a refund of $17 to my card, as well as the complete cancellation of the subscription. Thank you for your assistance.

I did not sign up for Spotify. I have no account linked to my email, Facebook, or Google. Despite this, I am consistently billed $9.99 monthly. I disputed the charges with my credit card company, received reimbursement in January [redacted], but now I am charged on my new credit card, which I did not provide to Spotify. I want the account to be completely canceled.

I'm having trouble joining the family plan. My mom got a new card, so we needed to update the account with her new card information. My sister accidentally invited me to the wrong email address associated with my mom's account. They had to cancel that invite and set it up with the correct email. When I tried to join the new plan, I received a pop-up saying I can't join a family plan for another year. I would appreciate assistance in joining the family plan.

I received my credit card statement on August 22, [redacted], and noticed a $9.99 charge from Spotify which seems to be a monthly charge. Another $9.99 charge not listed on the statement was revealed after speaking with customer service. They suggested contacting Spotify directly, utilizing the phone number [redacted] or visiting "spotify.com/help" for assistance. I activated this credit card on 7/17/[redacted] and have solely used it for my turnpike toll EZ-Pass. I do not have and have never had a subscription to Spotify, and these charges are unfamiliar. I am seeking help to have these charges removed and ensure they cease. If additional information is required, please let me know.

As an existing Spotify Premium member, I recently encountered an issue with being charged for the Duo premium instead of the single premium plan I intended to purchase. This is the second time this has happened, despite my efforts to select the single plan. There seems to be confusion during the selection process as the Duo plan was chosen without a clear indicator for the single plan. I kindly request Spotify to either cancel the Duo plan or adjust the billing to reflect my desired single plan for the upcoming subscription cycle.

Hello, I recently signed up for a free three-month premium plan via an email I received in my Yahoo mailbox. On my iPhone, my Spotify username is Jimjohnson2013, and my email is [redacted], showing a free subscription. However, on my iPad, the username is 31htjni7v3uepk3zlyux4fguqsoe, and the email is [redacted] with an active Premium plan. When I attempt to change the email on my iPad to my Yahoo account, it prompts me stating that the email already exists and to use a different one. Unfortunately, there's no option to modify the username on my iPad Spotify account. How can I synchronize the username and email on my iPad Spotify with my iPhone Spotify? Shouldn’t I have only one username and email for my Spotify account regardless of the device used? Kind Regards, Jim J.

I recently received an email from you in Spanish, which left me confused. Although I didn't recall setting up a Spotify account, I used the "forgot password" option and reset it. I noticed that the user ID listed was raqueluna-mx, which didn't initially raise concerns, but I later realized it was not intended for me. My email is [redacted], which seems to be the same email as the individual in Mexico. After changing the password, I received another email today stating that my password had been changed due to someone trying to access my account. Unfortunately, there is no phone number provided for assistance. I am Raquel Levy, residing in the US, and want to clarify that the account in question does not belong to me. The individual in Mexico is likely unaware of this mix-up.

I would like to cancel my account and ensure my bank card is not charged. My trial account was disabled unexpectedly after about a week due to a rule violation. I encountered an issue with the offline song download feature. There was a misleading "Download" button that did not function as intended. For future users, it would be helpful to have clearer instructions. Username: df3nxo9rbkr3om7zrm9vzlib4 Password: 3kBk8LPN3xmKCJr Email: [redacted]

I have been charged $9.99 a month by Spotify on my Citibank card for 6 years. Even though my account is listed as free in your system, the charges have been ongoing. I don't use this card often, but upon checking, the charges persist monthly. Citibank's reference number is D-Q3JMB20 with no additional merchant ID. Please address this issue promptly. Thank you.

Recently, I encountered an issue with Spotify where I got logged out and my premium account was missing when I logged back in. I have been a Spotify premium subscriber for three years, solely using it on my phone. Oddly, my account reverted to the free version I originally had years ago, which I only accessed on my desktop. In my attempt to find a solution on the community support platform, I noticed others facing similar issues, particularly those who connected their accounts via Facebook or experienced payment problems. Curiously, payments were made on 10/11/22 and 11/14/22, even though I didn't use the desktop app for over a year. I have kept the email receipt from when I first subscribed to premium, hoping it might assist in resolving this perplexing situation.

I have been a loyal Spotify Premium subscriber for many years. Recently, I attempted to switch to a Duo Premium account to include my sister. However, upon making this change, I encountered numerous issues. These problems included song skipping, unfamiliar playlists appearing on my homepage, and my music switching between my headphones and a desktop device I do not own. I suspect that my account may have been compromised. Despite canceling and creating a new Duo account with a different email, the issues persisted. I ultimately reverted to an individual account. I noticed I was billed three times for the Duo account within the past week. Each charge was $14.13, totaling $42.39. I am seeking a refund for these charges as I could not fully utilize the account as intended. I would appreciate any assistance in processing this refund promptly. Thank you.

I have noticed an unauthorized charge from Spotify for $9.99 on my last three credit card statements. I am unsure how Spotify obtained my credit card details as I did not subscribe or create an account with them. Although my bank refunded the first charge, I was advised that Spotify must issue the credit directly. I have attempted to reach out to Spotify through my bank and online, but have been unsuccessful so far. I am requesting a total credit of $19.98 on my credit card and request to cease any future charges from appearing on my account.

I'm frustrated that I can't add my family member to my Premium Spotify account. I attempted to invite my daughter through Messenger but encountered errors with the URL. When trying via email, it just shows "about: blank." I have no phone customer support to assist me. How can I invite them successfully if the system isn't working properly?

I recently got an email from Spotify regarding a change in my email address to one I don't recognize. I'm worried someone might be accessing my account for confidential details like passwords. Clicking the links in the email triggers a phishing warning from my employer, the University of Florida. I'd appreciate your assistance in addressing any access issues with my Spotify account. Thanks, Brian.

As a student, I have noticed that I was not charged the student fee by Spotify. On September 22nd, October 24th, and November 22nd, I was charged $9.99 each time. I believe I have been overcharged for the past 3 months. I only realized recently (on December 12, [redacted]) that Spotify was not applying the student discount to my account. I suggest Spotify should send monthly notifications detailing the charges instead of just an annual email.