Spotify Customer Service Issues

I've encountered ongoing issues with my downloaded music on Spotify for a while now. I work offshore for extended periods, and every time I go away, I face trouble with accessing my offline music. Before my recent work stint, I downloaded podcasts and albums. They were fully downloaded and playable offline for two days until suddenly they stopped working. Even though the titles showed as downloaded with a heart icon, they appeared gray and unplayable. I attempted to troubleshoot by toggling offline mode, restarting my phone, clearing the cache, and logging out and in again, which didn't resolve the problem. Eventually, some songs started working sporadically, but only a few were accessible. When I checked my downloads, it inaccurately displayed only two albums when I had more. Given that I have limited onboard Wi-Fi and rely on offline music, I find it frustrating that I can't access my downloaded content consistently. I understand the need to renew downloads after a month offline, but in my case, it's only been three days. I'm contemplating several options: resolving the issue for seamless offline music access, receiving a refund for the time I couldn't use the service offline, adjusting my premium account billing to reflect usable months only, or canceling my subscription altogether. I value your assistance and hope to continue using Spotify without these recurring problems. Thank you, Colin G.

I tried to open my Spotify app and noticed I was logged out. When I tried to sign back in, it said my password was wrong. I couldn't reset it through the app, so I went to the Spotify website. After selecting "forgot password" and entering my email, it now says there is no account associated with that email. I was just using my account less than an hour ago. It's 1:30pm now. My email is [redacted] I have used Spotify for a long time without any major issues, and I listen to music on the app daily. I would appreciate it if this could be resolved quickly. Thank you.

Good morning, I am reaching out because I have been a loyal Spotify user for years. Earlier today, while listening to music on the app, I suddenly got logged out. When I tried to log back in, using my usual credentials, I received an error message indicating something was incorrect. Even when attempting to log in without a password, I faced similar issues. It seems like my account may have been deleted. My Spotify was linked to Hulu some time ago, and my Hulu account is still active, adding to my confusion. I urgently need help to recover my Spotify account as I have a substantial music collection saved there that I don't want to lose. Thank you, Valery

I encountered an issue while trying to create a playlist on Spotify. Initially, I couldn't change the playlist's name or picture, though I could add songs. After closing and reopening the app, I was unexpectedly logged out, despite having the 'remember me' option selected. When I tried to log in using Google, it indicated that my email wasn't associated with a Spotify account, which it actually is. Subsequently, when I attempted to log in conventionally, I realized I had forgotten my password. Clicking on the password recovery link led me to a page displaying '[redacted] Internal Server Error' followed by 'nginx'. I sought a solution online but encountered a '[redacted] Gateway Time-out' error on the Spotify community site. I'm unsure if this is a widespread issue with Spotify's servers. Would it be advisable for me to wait, or is there an alternative course of action I should pursue?

This morning, I noticed that my phone had been signed out of my premium Spotify account. When I attempted to log back in through Facebook, I realized I was logged into a different account without my playlists or premium subscription. Although I am still able to stream through my PlayStation using my premium account, I am unable to access it through the app as it connects to the new account each time I try to reset my password. My details are as follows: Name - Dylan Hendrix, Spotify username - dylanbh1101. If there is no other solution, I'll have to cancel my premium membership through alternative channels.

I suddenly couldn't log in to Spotify with my Facebook account overnight, even though I have a Premium account. When I try to log in via my Facebook account, it tells me that there's already an account linked to my email address and I should log in with that. But when I try to log in with my email address, it says there's no account associated with that email. I just want to listen to music, that's all. What's going on????

I have been logged out of my Spotify account and am having trouble accessing it as I cannot remember the email or password linked to it. I have attempted to use several emails, but they are all associated with my old accounts. I can confirm that I make payments through NatWest bank, with account number: [redacted] and sort code: 60-24-31. My name is Millie Rowland, the account may be under the name Mildred D or a nickname variation. My birth date is 11/02/[redacted]. I would appreciate any assistance in retrieving details about the account I am using to pay for the premium service.

Yesterday, I was unexpectedly logged out of my account and couldn't recall my password. I used the "forgot password" option, entered my email, and was told an email would be sent to allow me to regain access. However, I never received the email despite numerous attempts. I also attempted to reach out to customer service but only ended up speaking with a robot that wasn't able to assist me.

I'm the primary holder, A.S., of the family account "YOU," but I've noticed that the username is now MaxWolf1909, belonging to my son, M.A.S., listed in our family plan. The members in our plan are me, my husband V.S., my son J.J., my youngest son M.A.S., and an unknown person. I'd like to remove these unknown accounts from our plan. I need Spotify's assistance to: 1) Restore my administrative access to my playlists, as currently, only Max's playlists are accessible. 2) Help me delete the unidentified accounts linked to our Family Plan. We're in the Netherlands. Please contact us as I'd like to keep our family subscription. You can reach us at [redacted] or [redacted], or at +31 6 48 28 28 28. Thank you and kind regards.

I am really frustrated with Spotify. I am paying a high monthly fee for an app that doesn't even work. Despite proving that I am a university student, I am still being charged the full price instead of the student rate. Additionally, the app is unreliable as it randomly stops playing music and requires me to delete and reinstall it, forcing me to download all my music again, which is a time-consuming process.

Regarding Spotify, I've noticed that my wife and I were billed twice, once for $12.99 and another for $9.99. We have been customers of SunTrust Bank for a long time, but with their recent name change, I believe there might have been some confusion. I updated our card account number and address during the period when SunTrust changed its name. To ensure smooth transactions in the future, we would appreciate it if the account information can be corrected promptly.

I'm trying to save money on my daughters' Spotify accounts. Currently, each of my three teenage daughters has a separate premium account, leaving us with a total of around forty dollars a month. I've noticed that Spotify offers group (multi-user) plans for a lower monthly fee. I want to combine the accounts onto one bill to reduce our monthly expenses. I'm unsure if I can accomplish this without a customer service number. Should I cancel their individual accounts and start fresh with a group plan? I'm seeking advice on how to proceed, so any assistance would be greatly appreciated. Thank you.

I am experiencing difficulty accessing my account. I initially set it up last year using my school email, but unfortunately, I seem to have misplaced the password. I understand now the importance of securing my passwords more effectively. I am attempting to upgrade to Spotify premium but am being prompted to log in via the web browser. Despite trying various potential passwords, I remain unable to gain access. The password reset option is not working due to email filtering restrictions on my school email. I am frustrated by this situation and am hopeful for a resolution that potentially involves updating my email. I did attempt to modify my email address on the account, but this also required my password. I would appreciate alternative solutions to resolve this matter or guidance on contacting my school district to address the email filtering matter related to Spotify emails. Thank you.

About a week ago, I contacted Spotify regarding issues with my Duo account not working on one of my phones. After confirming my payment was made on February 24th, they attempted to fix the problem. Unfortunately, now both phones are unable to access Spotify despite my payment. They claimed to have sent a password reset link, which I never received. I am extremely frustrated with this situation. I emailed them twice - the first one about an hour ago and another one about 10 minutes ago - and have yet to hear back. I need my account to be resolved promptly, or I will have to consider switching to another service.

I am particularly uncomfortable seeing the promotion image on my car dashboard, especially with children in the car. The last time I contacted them, they instructed me to remove and reinstall the app along with redownloading my entire library. I find this process time-consuming and frustrating. I subscribe to Spotify for music, not to deal with such inconveniences. I have attempted to upload a screenshot to address this but have not made any progress. I am contemplating canceling my subscription due to the intrusive nature of these promotions.

Dear Spotify, I am disappointed with your decision to remove a certain show for spreading what you deem false information. Without specifying names or the content, I enjoyed the party that was removed and disagree with labeling it as misinformation. This action has made me reevaluate my trust in Spotify and its content. Accusations of spreading misinformation to silence differing opinions reflect poorly on your platform. As a result, I will no longer support Spotify and hope others will reconsider their viewership too. I will find an alternative platform to follow the content I appreciate. It's concerning when platforms like yours stifle voices that don't align with their own. I believe in letting diverse perspectives exist without censorship. Farewell to Spotify, as the landscape of media consumption evolves rapidly. Regards, A disillusioned listener

I have been enjoying playing with my new phone and iPad for a few days, but there seems to be an issue. I called customer support, but I could not get through. I am eager to resolve this and get back to enjoying my devices. Please call me back as soon as possible. Thank you.

Hello, I am Thomas Garnier, using the Spotify account name Jericho Cane with the Punisher comics avatar. I have been a loyal solo premium Spotify subscriber since approximately [redacted]. The service has been excellent. However, I am facing an issue with my registered email "[redacted]" due to it being hacked in [redacted]. I now use "[redacted]". I am unable to update my account to Premium Duo for my new wife, as I do not wish to lose my saved favorites and playlists by creating a new account. I am willing to provide any necessary information, such as my ID card, IBAN, and details about my music preferences, to assist in resolving this issue. I appreciate your assistance in this matter. Thank you, Thomas

On 3/7/22, I made an order #[redacted] with NEST Learning for the 12 Animated Old Testament DVD Collection for $[redacted].05. After receiving a confirmation email with a download link, I realized that it only led to the Old Testament Resource & Activity books, not the DVDs. Despite multiple attempts to access the correct link, I have been unsuccessful in reaching the seller. I have tried contacting both Nest Learning and Spotify through email and phone calls, but have not received any response or assistance. I am disappointed by the lack of accountability and the failure to provide the purchased DVDs. I kindly request a legitimate link to access the DVDs or to receive the physical copies for which I was charged shipping. I hope to resolve this matter promptly. Thank you for your help. -K Denise Loving

I had a Spotify subscription, which I canceled in either October or November of last year. I am seeking the exact date of my cancellation confirmation email. I have noticed unauthorized monthly charges of £9.99 from my bank account since canceling. After contacting customer support, they only agreed to refund one month's charge of £9.99, ignoring the other three. I believe this continual charge is fraudulent. Due to my disabilities and health conditions, this situation causes me extreme anxiety and distress. I am taking steps to stop this financial exploitation and have involved the authorities. I have reported the fraudulent charges to my bank's Fraud Department, the police, and intend to file an online report to document Spotify's fraudulent activities on my account. It is crucial that Spotify refunds all the unauthorized deductions promptly. S.D.