Spotify Customer Service Issues

Hello, I've recently noticed that I can no longer access my premium Spotify account. Despite regularly paying £9.99 a month for quite some time, I am unable to use the premium features on both my PC and smartphone. While I can still access the free version of Spotify, I am puzzled as to why my premium account seems to have disappeared. It's frustrating to have lost a playlist that I've been curating over the past 3 to 4 years. My name is Mark O'Connell, and I would appreciate any assistance in resolving this issue. Thank you, Mark O'Connell

I currently have a Spotify subscription that includes free Hulu. I'm considering upgrading to the Spotify Family Plan. Could you provide information on how many devices can stream simultaneously and the cost? It would be helpful to know if there are any other important details to consider. I vaguely remember hearing that upgrading to the Family Plan might result in losing the free Hulu. I hope this isn't the case because it seems counterintuitive to lose a feature when upgrading and paying more. Thanks, Jen.

I believed I had successfully canceled my Spotify account, but I continue to be charged for it. Unfortunately, I am unable to access my account to address this issue. I have not been able to use the service for at least two months despite paying for it. Initially, I may have signed up using my old Westnet email, which was [redacted], but I now use Gmail. Please assist me in deleting my account.

Today, I received an email notifying me that my Spotify Premium account, registered under the username "reorlando05," has been canceled, consequently affecting my Hulu account as well. Upon contacting Hulu, they attributed the cancellation to Spotify. Strangely, the Spotify web app indicates that I am still a Premium account holder, with the next payment due on 12/25/19, charged to my AMEX card. I am perplexed as I did not request the cancellation of my account and would appreciate clarification on this matter.

I recently logged out of my Spotify account but encountered issues logging back in on another device. Despite trying various emails and password combinations, I only managed to access my old non-premium account. After unsuccessfully attempting to log in with my new account details, I ultimately deleted the old account. However, I continue to face difficulties logging in as it appears my account does not exist. Surprisingly, my account still appears intact when viewed from a friend's account. My username is tara_jackson11.

I am experiencing issues with my music streaming subscription. For over a week, I have been unable to stream music through the app. Despite being connected to wifi and trying various networks and IPs, the app claims I have no internet connection. Even after deleting and reinstalling the app, the problem persists. I am frustrated by the need to reach out to customer service, as it is time-consuming and prevents me from streaming music at my convenience. I would appreciate it if you could resolve this issue promptly.

From last Saturday onwards, each time I attempt to enjoy my music, whether it's my playlists, a favorite artist, or all songs, on shuffle or sequentially, it just plays other tunes that I haven't saved or liked. Despite selecting shuffle under a specific artist, it won't play their music but instead plays tracks not in my collection, specifically 1980s classic rock, a genre I don't have. I prefer my phone to stick to my songs and playlists. I am a premium user.

To the appropriate team, I am a student at UMass Amherst, Ajeya C., reaching out regarding an email I received about the Google Mini promo. Despite having a premium account with the student discount, I encountered an issue while trying to redeem the promo. The message states that my administration does not authorize Google payments, preventing me from taking advantage of the offer. I would appreciate assistance in resolving this matter.

I attempted to use your online chat feature, but I received a generic response that directed me to a technician I was required to pay for. I have been a premium member for quite some time. Do I need to cancel my service and switch to Pandora? I am experiencing issues with accessing my supposed free Hulu and new supposed free TV services, and I require immediate assistance. I apologize for my frustration, but the lack of support is unacceptable. Thank you, Theresa R.

I recently noticed an unauthorized charge on my credit card statement from Spotify. I did not authorize any transactions with Spotify nor did I provide my credit card details to the company. This unauthorized activity is concerning, and I have already reported it to my credit card company. I have been billed for Spotify's service without ever signing up for it, starting back in September. The charges have been occurring monthly at a rate of $9.99 for the last four months. I am requesting a full refund for these erroneous charges. Additionally, I want to emphasize that I do not wish to be billed by Spotify in the future.

I was charged this month for subscriptions that were supposed to be canceled. Unfortunately, the charges caused my rent check to bounce, along with an overdraft fee. I need a refund for this month because these subscriptions were meant to be canceled last month. I was assured it would be taken care of, but I still got charged this month. Please address this promptly so I can make my payments.

I have a Premium subscription on one of my accounts, and there is someone using it who I don't know. This individual is from my school. Can you remove them from my account and help me reset my password? They keep playing the same annoying song "Don't Worry, Be Happy - Hungbill3," and it's becoming bothersome. I urgently need this to be resolved. My account username is theduckfam.

I am a big fan of Spotify, but recently I've been experiencing issues with the music abruptly stopping, especially as my free trial comes to an end. It's frustrating to consider paying $9.99 a month for a service that doesn't work smoothly. Despite having my daughter and niece check my phone, who confirmed it's properly set up (we all use Galaxy S10+), the problem persists. I've tried troubleshooting by uninstalling and reinstalling Spotify, which temporarily solved the issue for 4 days. It's becoming a cycle of reinstalling every few days. I really enjoy Spotify and want to subscribe, but this technical problem is making it difficult. Any assistance would be greatly appreciated as I'm eager to continue using Spotify. Best regards, Deanna McCracken

Hello, I recently changed my mobile device and seem to have forgotten my username for accessing my premium account. The email address I'm currently using is different from the one I originally used to create the account, and I no longer have access to the old email. Although I can see an account/username number in the settings of my old phone, it doesn't display my username or email. I'd appreciate assistance in signing into my account to resume streaming. Name: Jenniie Kepler Account Number: [redacted]8 I kindly request contact to facilitate logging into my account, and possibly updating the email associated with it. Thank you for your support! Best regards, Jenniie

Hello, I've been experiencing some issues with my "liked" playlist where strange songs keep appearing. About 24 hours ago, I discovered that all my liked albums, songs, and playlists had been deleted. Upon checking my email and settings, I found that my original email had been changed to an unknown one, preventing me from accessing my account. I received a notification from Spotify regarding this email change, but I did not make that change. I need assistance in resolving this matter promptly.

I had a Spotify account linked to an old email address, but I can't recall the password. When I tried to cancel my subscription, I got logged out. Now, I can't sign back in and it's still charging my card. I can't access my old email. I never changed my Spotify password, but it's claiming I'm entering the wrong credentials. I can't remove my husband's card or even log in.

I need assistance with updating my payment method on Spotify. I recently cancelled the credit card linked to my account and need guidance on how to switch to my new credit card for automatic payments. Can someone provide me with the necessary steps or a contact number for support? I look forward to hearing from Spotify soon. Contact me at [redacted]

I am having trouble paying for the subscription as it seems I have used a trial already. I am trying to pay for it with my debit card, but it's asking for a loaded card instead. Other payment plans allow card payments, why not the monthly one? I find this frustrating and unnecessary. I have to reach out via email just to sort this out and start enjoying the music. Please assist in rectifying the issue with the account under [redacted] I really want to listen to music, but I am encountering obstacles. I might switch to Apple Music if this is not resolved soon. Thank you.

My name is Tracy P., I signed up for your 90-day free trial in mid-October after seeing an advertisement. I downloaded your app and enjoyed the service but have been struggling to cancel the trial since the 9th. Unfortunately, I can't remember if I registered an account through the app and don't know my username or password to log in and cancel. I used my debit card for the trial and do not want to be charged. Please cancel my free trial promptly and respond to me via email or messenger. Thank you for your attention to this matter. Sincerely, A Very Unhappy Subscriber.

To whom it may concern, I recently closed my account associated with the email [redacted] However, I am still receiving charges for premium services. I have attempted to reach out before but have not received a reply. I have reviewed my other accounts, and they all have free memberships. The card details that may have been linked to the account are: - Card Number: 4[redacted] 4[redacted] - Expiration: 11/21 - Cardholder: Jesse Head Kindly deactivate this card from any account, as I no longer use it, and I have been erroneously charged for its services for over a year.