Spirit Air Customer Service Issues

Hello, I'd like to share my recent experience from Aug. 16, [redacted] when we booked a flight to Las Vegas. We purchased upgraded round-trip seats due to my husband's disability and my tall son-in-law. Initially, in row 1, the seats were perfect, but for the return flight to Detroit, we were unexpectedly moved to row 5 and row 15, split up from each other. We had to pay to sit together in less desirable seats than what we had paid for. On the return flight, three seats were occupied by young children and one was empty. Additionally, upon retrieving our checked bag in Las Vegas, we discovered a broken wheel. This experience greatly impacted our trip, and I feel a refund is warranted for our return journey. Thank you.

Dear Spirit Customer Service, I am a valued customer of Spirit and have recently encountered some issues with my ticket purchases through Zia Travel LLC. Despite working with Razija Poric at Zia Travel, I was not initially aware that the tickets were non-refundable. After some back and forth, I finally received confirmation of the tickets but was surprised by some discrepancies in pricing and lack of detailed information. Due to unforeseen circumstances involving my twin sister's health and our family situation, I am unable to proceed with the trip as planned. I kindly ask for your assistance in resolving this matter promptly. I trust in Spirit's reputation for customer care and hope for a swift resolution with your cooperation. I have shared this information with my family and will be eagerly awaiting your prompt response. Thank you for your attention to this matter. Sincerely, Ivana Moore

I have arranged a flight through Orbitz for my son who will be home for Christmas break from college. However, there are internet problems causing multiple charges for a single round-trip booking with Spirit from Atlanta to LAX. I need assistance in refunding the extra charges. I won't be traveling in the next six months. Although Orbitz claims the trip is not booked, I have received two itineraries from Spirit. Update: I received a refund, but the charges were reinstated for a flight not booked through Orbitz. Resolving this issue has been challenging. Orbitz sorted their side promptly, but my bank statement shows no charges. The situation with Spirit has been different.

On November 22, I made a booking for a flight from Las Vegas to Chicago. During the process, I encountered an interruption and assumed it hadn't gone through. I proceeded to make a new reservation successfully. Upon reviewing my bank account today, I noticed that the initial booking was charged as well. Despite contacting Spirit Customer Service, they couldn't assist me, but provided me with the reference number for the first attempt # VITY6X. I urgently need a refund for the first flight as I will be traveling on the same day with similar timings as the initial booking. Due to this error, I cannot afford two bookings and kindly request the cancellation and refund of the first flight. As a loyal customer, I would greatly appreciate your understanding and help in rectifying this mistake. Thank you, Susan E Butkus.

I was initially scheduled for a 7:25 AM flight, but due to a boarding pass issue, I ended up on a flight departing at 3 PM, reaching Boston at 6:30 PM instead of the expected 10:30 AM. At security around 6:15 AM, my boarding pass wouldn't scan, leading to a tedious process back to the Spirit desk and a long reentry into the security line. By the time I reached the gate at 7:10 AM, it was already closed. On a later flight, they were seeking volunteers to give up seats, indicating a possible overbooking situation. The same might have occurred on the previous flight as well, considering I had checked in the night before and received a boarding pass, which inexplicably failed at the airport. I have screenshots to support this.

I believe I unwittingly signed up for automatic renewal of the spirit ai charge last January while booking airfare online. The whole process was so confusing that I suspected I might have paid twice for a pair of round trip tickets and even extra for expedited help for my disabled father, which I never received. The cramped seats made the experience unpleasant for older passengers, including myself. Now, a year later, I am being charged for something that I did not realize would happen. I initially thought the discount club sounded good for future ticket purchases, not for an annual fee regardless of whether I use it. I am requesting a refund for this charge and the cancellation of any future charges, especially considering the double payment for the tickets initially. Thank you.

We rescheduled our flight from December 1st to November 30th to avoid the snowstorm, but we were charged a $[redacted] change fee. I noticed that the change fee is now being waived, and I believe that I should be refunded the fee. Additionally, the flight we were supposed to be on tonight has been canceled. After waiting on hold for 1 hour and 40 minutes, I finally spoke to a representative who couldn't hear me and abruptly ended the call.

I frequently experience flight sickness, and despite the supposed random seating assignment, I consistently end up at the back of the plane in rows 29 or 30. This pattern makes me question the randomness of seat allocations. I have noticed this reoccurrence even when I check in early. Tomorrow, I have another flight, and I am considering upgrading my seat once more as being seated at the back exacerbates my flight sickness. I may seek to raise awareness about this issue in the media as it seems like passengers who opt not to pay extra for seat selection are consistently placed at the rear, which appears to be more of a pattern than a coincidence.

Due to delays with wheelchair assistance, my baggage and walker were mistakenly sent to Seattle without me. I was rebooked for a flight from Arizona to Seattle, departing on November 5th at 7:00 am. Unfortunately, my belongings were sent from Phoenix, Arizona to Seattle, Washington on November 29th. I urgently need my husband to retrieve the walker and baggage in Seattle as my essential medications for HIV are in the bag along with irreplaceable medical equipment. Despite numerous attempts, I have not received any responses to calls or texts from either Arizona or Washington. Your assistance is greatly appreciated. Thank you. - Lauretta

Today, my mom was traveling from New York LaGuardia to Detroit, and my sister was helping her. While my sister did self-check-in at the airport, they charged her $90 because the luggage was overweight. Later, when she handed my mom's luggage to the lady at the flight check-in counter, she was told it was overweight again and needed to pay an extra $45. Even though she had already paid the overweight fee during self-check-in, the lady at the counter charged her again. I want a refund for the double charge. I have both receipts of $90 and $45 as proof.

Subject: Unsettling Experience on Spirit Airlines Flight NK712 I am writing to share my distressing landing experience on Spirit Airlines Flight NK712 from Houston to New Jersey on November 19, [redacted]. Overall, the flight was satisfactory, but the landing was traumatic. As a flying enthusiast, I captured the approach to Newark airport on video and noticed the unusually fast speed and unstable landing position. The captain aborted the first landing attempt, causing the plane to climb erratically. The eventual bumpy landing exacerbated my existing heart condition, leading to dizziness and chest pain upon arrival in Newark. After medical attention and rest, my condition improved. Upon returning home to London, UK, my hospital detected a severe rhythm disorder due to the flight incident. My doctor adjusted my medication and treatment accordingly. This unsettling experience has dissuaded me from flying with Spirit Airlines in the future. My friends and family are considering legal action regarding this matter. Sincerely, Asif Kemal Pasha

To Whom It May Concern, I would like to express my frustration with my recent experience with Spirit Airlines. Yesterday, on December 2, [redacted], I encountered a challenging situation while traveling from San Juan, PR to MCO. It all began with erroneous information provided by a customer service agent regarding my emotional support animal. I am disappointed that the details given to me were incorrect, leading to unnecessary complications. Despite providing numerous documents to support my daughter's emotional support dog for my grandson, a crucial paper from the veterinarian was missing. This oversight has resulted in additional expenses and undue stress. Regrettably, after this incident, I have decided not to fly with Spirit Airlines in the future. I plan to cancel my Spirit credit card as well due to the unsatisfactory treatment I have received. I cannot in good conscience recommend Spirit Airlines to others based on my recent experience. Thank you, Teresa C.

To whom it may concern, I apologize if my previous statement seemed upset; it reflects my current feelings towards Spirit Airlines. I had a difficult experience yesterday, December 2, [redacted], while traveling from San Juan, PR to MCO. The trouble began with inaccurate information provided by a customer service agent regarding my emotional support animal. It is unacceptable that the information I received was incorrect, resulting in penalties for us. Despite providing numerous documents supporting my grandson's need for an emotional support dog, we are still asked for additional paperwork from the veterinarian, which is costly. As a result of this ordeal, I have decided not to fly with Spirit Airlines in the future. I will also be canceling my credit card with Spirit. I do not believe this is the way customers should be treated. Sincerely, Teresa C. [redacted]

To whom it may concern, I would like to address the difficult situation I encountered while traveling from San Juan, PR to MCO on December 2, [redacted], with Spirit Airlines. Unfortunately, there was a miscommunication regarding my emotional support animal, leading to unnecessary stress and financial burden as my daughter had to procure additional paperwork. Despite providing ample documentation, there seemed to be a lack of understanding from Spirit's end. Regrettably, this experience has left me with no desire to fly with Spirit Airlines in the future. I will be canceling my credit card associated with Spirit as a result of this negative encounter. I feel it is important to communicate my dissatisfaction in the hopes of improvement for future customers. Thank you for your attention to this matter. Warm regards, Teresa C. [redacted]

After being initially informed about a $90 loss for canceling my flights, I encountered conflicting information online. I contacted customer service, and a manager assured me that the issue would be resolved and mentioned that Spirit would get in touch. Unfortunately, I have not received any updates, and my flight is scheduled for today. The continued emails prompting me to check in are creating further distress. If there are any new developments, please call me at [redacted].

I have a reservation for my daughter, Sarah Christina Howell, from MSY to McCarran Airport in Las Vegas on December 10th with booking number #AGH8WA. However, the name on the booking is incorrect as it states Blake Michael Broussard. I am unsure how this mistake occurred, but I urgently need this corrected. My daughter is currently homeless with her 5-month-old baby, and I would appreciate your prompt assistance in rectifying this error. If necessary, I can provide a copy of her ID via email. Thank you.

On November 16, [redacted], during my trip from Montego Bay to FLL and from FLL to Charlotte, I had a severe leg injury and needed a wheelchair, as assured in Ft. Lauderdale and Charlotte. Unfortunately, there was no wheelchair upon arrival, and my husband had to search for one while I felt unwell. I was shocked when an attendant asked me to leave the plane so they could have dinner. In Charlotte, despite the assurance of a wheelchair, we were denied two available wheelchairs, adding to our frustration. My husband had to search once again for a wheelchair. The lack of empathy and assistance from Spirit Airlines staff was disappointing, and their behavior was unacceptable towards disabled passengers. These events left us deeply disappointed with the service we received from Spirit Airlines.

I am an international student from Thailand. My passport was near expiration, so I traveled back to my country to obtain a new one. Unfortunately, upon my return to the US, I lost my new passport at SFO airport. I still possess my old passport containing a valid visa. Can I utilize my old passport as identification to travel from New Orleans to Atlanta for passport renewal purposes? Additionally, I have my University of New Orleans student ID.

My wife, Susan, and I traveled with Spirit from PBI to BOS on Thursday, November 12th. We are long-time Spirit customers and usually satisfied with the service. However, this time, our seats were not cleaned before we boarded, which was disappointing. When we brought this to the flight attendant's attention, we were only given towel wipes to clean the seats ourselves. Despite being a no-frills airline, we feel this level of cleanliness is unacceptable. We have a picture of the dirty seats if needed. Thank you for your understanding. Sincerely, S. and M. Kaplan

My name is Ila Rubens H. I have an account with TCF Bank. A fraudulent charge of $50 was made on my Spirit Air Visa card for an online purchase by someone in Florida. I live in Hillside, Illinois and did not authorize this charge. The case number with TCF Bank is [redacted][redacted]. My phone number is [redacted]. I have already canceled this card and will be filing a police report with the Hillside Police Department soon. Please refund the fraudulent $50 charge to my account linked to Spirit Air Visa with TCF Bank in Hillside, Illinois.