Spirit Air Customer Service Issues

I plan to bring a peritoneal dialysis machine to Florida in a self-contained pelican case. I'd like to check it at the gate as you do with strollers. Please provide me with your procedure as I am apprehensive about this being my first time. The machine is essential for me as my kidneys have failed. My name is Don. Thank you.

I made a direct booking with Spirit Airlines and got a confirmation from them. Soon after, I received a call from One Travel who had all my details and tried to sell me seats. How did they get my information? Is there a security breach with Spirit? Moreover, I need to add my frequent traveler numbers, but I couldn't find a way to do it on the website. How can I input these details to avoid long lines at the airport? - Tom H.

I am attempting to book a one-way flight from Atlanta (ATL) to Chicago O'Hare (ORD) online. After entering all my information, I encountered an error message when inputting my credit card details. When I tried to re-enter the site, the flight cost changed. This issue has recurred thrice. I attempted to contact the [redacted] number provided, but the automated system was challenging to navigate. I am eager to book my flight back home and would appreciate speaking with a representative rather than relying on ongoing emails.

I tried to check in early for my flight tomorrow, but I made a mistake with my baggage information. After entering my credit card number, I realized the error but couldn't edit the baggage details. The website prompted an error and sent me back to the home page. Unfortunately, the baggage information remains unchanged. I need to remove the original request, cancel the charge, and enter the correct baggage details.

I attempted to book a flight on December 21, [redacted], for a round trip with Spirit Airlines from Indianapolis to Las Vegas. Initially, I used my debit card, which has a $[redacted] daily limit. Since I had used it before and did not have enough funds to complete the transaction, it was declined. I then successfully used my Mastercard for the booking. Following the transaction, I received two confirmation numbers and I'm unsure which one to utilize. Additionally, I noticed a charge of $51.60 on my card that I cannot account for. Can you assist me in clarifying these matters?

My recent flight experience was absolutely terrible. Travelling from Orlando to San Diego via Houston on December 17, [redacted], was a nightmare. I doubt I will ever fly again after this trip. The temperature on the plane was inconsistent, going from too hot to freezing cold. I was given a different seat in row 26, wedged against the window in an uncomfortable position. The odor in the aircraft was unbearable, reminiscent of a sewer. The only positive aspect was one of the female flight attendants, while the other two seemed to be more focused on entertaining themselves with a comedy routine. I would prefer walking back to Daytona rather than enduring such a distressing flight experience. I am requesting a refund for my ticket as I have no intention of using the return flight due to the trauma caused during this flight.

I, C. Smith, had issues with a lost driver's license on flights D8HRWY and AATC [redacted] on Nov 23, [redacted], and Dec 24, [redacted]. My complaint involves the lack of wheelchair assistance on Nov 23, [redacted], and difficulty in communication to resolve these problems. I am seeking confirmation of my complaint and next steps for resolution. I have missed holidays due to not having my driver's license and have not received any updates from security.

Regarding Flight [redacted] on 12/20 from Chicago to Phoenix, I, Larry and Jacqueline Planert, faced an issue as our luggage, containing golf clubs and a suitcase, did not arrive. This caused us to miss out on planned activities and dinners, leading to a disappointing trip. The inconvenience forced us to purchase essential items and spend extra time driving to retrieve our belongings from the airport. To compensate, we are requesting two complimentary round trip tickets from Chicago to Phoenix and a refund for the baggage fee. For further communication, please reach me at Cell [redacted] or email [redacted]

I am extremely disappointed with the service I received from Spirit Airlines. My flight, confirmation number TJUYHH, was delayed in Orlando for 3 hours without any explanation. To make matters worse, my great grandmother's bag was lost, and the rest of our bags were locked in the baggage office. After making several trips to the office, we were informed that one bag was missing. It has now been 3 days, and the missing bag is supposedly out for delivery through a third-party service. I believe I am owed a full refund either in the form of a check or vouchers. Despite not being a budget airline, Spirit needs to take responsibility for the poor service they provided in this situation.

I would like a refund for my recent flight experience. I arrived on time only to find out the flight was overbooked and then delayed. The agent was unhelpful and charged me excessively for a new ticket, which was against the airline's policy. This caused me to miss important plans, like a cruise from Fort Lauderdale. I provided documentation in advance for my elderly mother's inability to travel but got nowhere with the agents. The whole experience was frustrating and expensive, with fees adding up to over $[redacted]. The lack of assistance or understanding from Spirit Airlines made this holiday trip a disaster. I am requesting a refund and possibly vouchers as compensation. The lack of proper customer service and communication has left me extremely disappointed.

During my recent flight with Spirit Airlines for the holidays, I encountered an unsettling experience. At check-in, a Spirit customer service agent offered incentives for passengers willing to give up their seats on a full flight. Eager to help, I accepted the offer and was the first in line. Unfortunately, after seating everyone, the agent mistakenly gave my boarding pass to another passenger, assuming we were together. This confusion caused chaos as I nearly missed my flight when the passenger unknowingly discarded my pass. When I brought this to the agent's attention, she rudely dismissed me, causing unnecessary stress and unfair treatment. My volunteering gesture was disregarded, and I was left feeling poorly treated in a situation that should have been handled better.

On December 17, [redacted], I, Edward La Ladouceur, traveled on booking # IDLGJJ from LAX to Vegas on flight #[redacted] at 4:30 PM. During my 6 1/2 layover at McCarran airport, I boarded flight [redacted] to BNA at 11:59 PM. I experienced an itchy sensation around my neck, wrists, and arms throughout the 3 1/2-hour flight to Nashville. By the evening of the 18th, a rash covered 40% of my body, which increased to 80% the next day. I sought medical attention at the ER in Murfreesboro, TN, where I was prescribed five different pills. The rash persists without fever. Concerned about a possible contagion due to the recent measles scare in LAX, I am curious if other passengers reported similar symptoms. This discomfort has been ongoing since December 18th, and I would appreciate any information regarding passenger health concerns related to my situation. Feel free to reach out to me, Edward A Ladouceur, at [redacted] Windwalker Ct, Murfreesboro, TN, [redacted].

I had a challenging experience with Spirit Airlines recently. Despite my disability, they did not provide me with the wheelchair I requested or help with my luggage. It has been two months, and I still have not received my driver's license back. The lack of communication from management regarding disability issues is disappointing. I missed my flight even though I had pre-checked in. I had to pay extra for luggage fees and customer service. I had to use Lyft to get home. The airport did not offer much assistance, and there were high charges for basic services. Compared to other airlines like Delta, the experience was disheartening.

Hello, I am writing to share my frustrating experience on a recent flight from Lima to Denver with my daughter. We were delayed at passport control in Ft. Lauderdale for 2 hours, causing us to miss our connecting flight. Along with many others, we were left without options but to stand in line for another 2 hours to find alternative flights or request a refund. The available flights offered to us were not suitable, as they all arrived the next morning, which would have resulted in a total travel time of 29 hours. In light of this, we opted for a more convenient option and purchased tickets with Southwest Airlines for $[redacted] each. Despite being assured by a Spirit Airlines attendant that we would receive a refund, I have not received any communication regarding this. My confirmation number for the disrupted flight was KIWB6H, and my daughter's was LYYKVV. I am eager to know the status of my refund promptly. Thank you for your attention to this matter, Irina

Due to an unexpected car accident causing a delay, I arrived at Akron Canton airport after missing my flight. The Supervisor informed me that the next available flight would be from Cleveland at an additional cost of $99, which seems higher than my original $87 flight. I believe it's unfair to be charged when circumstances were beyond my control. Other airlines often offer assistance in such situations without extra charges. This disappointing experience with Spirit has left me questioning their customer service. I kindly request to be booked on the Cleveland flight at 3:50 PM today, January 11, at no extra cost or with a reduced rebooking fee. I greatly appreciate any assistance as I am unable to afford additional expenses. Thank you for your understanding and support.

I recently made a booking from Fort Myers, Florida to Detroit, Michigan for two people on January 15, [redacted] at around noon. I paid for the flight, upgraded to comfort seats, and provided my Visa number. After not receiving a confirmation number as promised, I called and was informed there were no more available seats, despite my payment. I requested a refund of $[redacted].78 but was only offered $[redacted]. After a difficult discussion, they offered a guaranteed seat on a different flight for $[redacted].78 but without the comfort seats I had paid for. Now, even though the comfort seats are available, they are asking for additional fees for any seat selection. This situation has caused me a lot of frustration, especially considering the reason for the last-minute booking was a family emergency. The total charges on my Visa amount to $[redacted].78 for the flight, $[redacted].00 for the original comfort seats, $[redacted].78 for the new seats, and an additional $52.00 for seat selection. Can anyone assist with this issue?

On December 6, [redacted], I made a flight reservation for A. Denson and A. Denson from DFW to LAX on January 17, [redacted], for a family event. I later added baggage online, paying $[redacted].16 through Spirit Airlines' website. Despite having a confirmation email (#KC88TP) for the payment sent to [redacted], we were unable to check our bag at the airport as the payment apparently did not go through. We were then asked to pay an additional $[redacted] to board the same flight. After contacting Spirit Airlines, it was confirmed that our only choice was to pay the extra fee. We are requesting a full refund of $[redacted].16 for the inconvenience caused.

I am looking forward to reuniting with my family this holiday season after not seeing my mom for three years. I found a good deal on a flight with Spirit Airlines, which included an option to join their $50 Club to cover baggage expenses. Unfortunately, despite signing up for the club thinking it would include my baggage fees, I was still charged for my baggage both ways, leading to overdraft fees and disrupting my monthly budget. I have been struggling to contact customer service for assistance, and my bank advised me to reach out to you first. As someone who doesn't fly often, this experience has been incredibly frustrating and inconvenient, especially after attempting to resolve the issue for weeks. Thank you for your attention to this matter. - M.O. [redacted]

Reservation # LL6WTR for Lisa Montes de Oca with the email address: [redacted] Reservation # WKRR8E for Lisa Hernandez with the email address: [redacted] I am extremely disappointed with the service provided by the airline on my recent flight. Despite receiving multiple texts about delays, I was left stranded at the airport with a canceled flight and no assistance from any agents. As a result, I had to purchase last-minute tickets on another airline, incurring additional costs. The absence of proper customer service, lack of communication, and inconvenience caused me great distress. The experience not only resulted in financial implications but also physical discomfort as I had to spend hours at the airport, unable to access necessary services. The lack of response and compensation for the troubles faced during this ordeal is unacceptable. I seek a resolution that includes reimbursement for the incurred expenses, appropriate compensation, and acknowledgment of the poor handling of the situation. I urge the airline to address these issues promptly and provide the necessary support and compensation to rectify the situation. The distress and inconvenience caused require immediate attention and resolution from the airline.

At the end of December, I received a notification about my husband's account possibly renewing, but we've thought it was closed for a few years. He last used it to travel to Managua, Nicaragua a couple of years back and decided not to continue with Spirit due to his weight. We canceled the account, and his AMEX card hasn't been charged since. While attempting to cancel online using his old Spirit number, I was told no account existed, which is accurate. However, his AMEX got charged $69.00, although there was no renewal charge last year. Kindly refund this amount as there shouldn't have been a renewal for an account that was closed.