Spirit Air Customer Service Issues

On Saturday, October 12th, my husband and I faced a severe issue when flying home from Ft. Myers (RSW) to Cleveland (CLE). Our scheduled flight at 5 pm was delayed until 9 pm due to a sick first officer, causing further delays and ultimately cancellation. After an exhausting evening, we were rebooked on a flight the next day from Tampa. We had to rent a car, drive two hours to Tampa, book a hotel, and still experienced a 45-minute delay on the rescheduled flight to Cleveland on Sunday, October 13th. The lack of communication, unexpected delays, and additional expenses left us deeply dissatisfied with Spirit Airlines. We are requesting compensation for the inconveniences we faced during this entire ordeal. We hope to receive a prompt response addressing these issues and a resolution to our concerns. Thank you, Steve & Sharon S.

I have been trying to refund my ticket for a few days now, but the customer service is terrible. They are rude, talk over you, rush you off the phone, and have unprofessional attitudes. The supervisors are also careless and unhelpful, making it hard to get my issue resolved. I keep getting put on hold and then disconnected when calling back. I just want to get a refund for my ticket, and this experience has been very frustrating.

Subject: Issue with Coat - Flight from Michigan to California To Whom It May Concern, I am writing to report an incident that occurred on my recent flight from Metro Airport, Michigan, to LAX in Los Angeles, California. Upon disembarking the plane, I discovered that my coat had been torn. Enclosed with this letter are copies of my ticket and photos of the coat, one taken before boarding and the other as I was leaving the plane. I understand that these things can happen, but it was still disappointing to experience this damage. My husband and I put effort into purchasing clothing that I truly enjoy, so this situation was unexpected. I appreciate your attention to this matter and look forward to a resolution. Despite this issue, I have been a satisfied Spirit customer and intend to continue flying with your airline. Thank you, Julia S.

I recently made a flight purchase to Panama for December 13th after initially thinking the payment did not go through. Subsequently, upon receiving my credit card statement, I noticed the original amount was indeed charged. Now, I have two bookings for different dates and airports. I am requesting a refund of $[redacted].41 for the flight reserved for December 19th. The flight I wish to keep is for December 13th from the airport closest to me, Newark. I appreciate your assistance with this matter. Thank you, D. Jarboe

During our recent travel through Denver airport, my husband and I encountered issues with the self-service kiosk check-in system. Despite attempting to pay for our luggage through the kiosk, it froze during the transaction, and a Spirit representative had to intervene. Despite our explanations that we had one small suitcase each, the representative insisted that we were fine without making a payment. We assumed the $55 paid in Chicago was for the round trip. However, upon our return, we were surprised to see an additional $98 charge with no explanation. The lack of a receipt or clear information has left us confused about the additional charge. We would appreciate any assistance in clarifying this matter. Thank you, H. Gaines.

I made a flight reservation for my daughter to fly to Cleveland on 10/24, which was the scheduled travel date. The booking was done on 10/11 using my Costco Citi Visa card that ends in [redacted]. Afterward, I contacted Citi regarding the card since my husband recently passed away on 9/8. I was unaware that this would lead to the immediate closure of the account and its transfer to their probate department. On the day of our flight, there were two delays before it was eventually canceled by Spirit. Due to the cancelation, we were unable to secure another flight until 2 days later, causing us to miss the memorial service for my husband. We opted for a refund and decided to drive instead. The refund for my portion of the ticket was successful as I used a different card; however, the refund for my daughter's ticket could not be processed due to the card being inactive. I am seeking assistance on how to obtain a refund for her ticket. I am disappointed that I have been unable to reach a representative for help. Thank you, Sue Seelie.

I had a frustrating experience with a customer service representative last Sunday. I thought I was getting a refund for my flight due to unforeseen circumstances with my mom's health. The representative assured me the refund was processed, but I never received any confirmation email. Unfortunately, when I called back, I discovered that nothing was done in the system, leaving me unsure about my refund. My mom is currently undergoing medical treatment at Washington Hospital Center, and I need to focus on her recovery instead of planning a vacation. I provided the confirmation code TEPDWJ for my three tickets booked under my name, Markita Parks.

I spoke with multiple representatives on Sunday, and the male representative I spoke with gave me the impression that I would receive a refund. He attentively listened to all my details, confirmed the cancellation, and mentioned I would receive an email. When I didn't receive it, I called back within the 24-hour window and found out that nothing had been done or documented in the system. Due to my mother's health emergency, as she had a heart attack and needs open heart surgery, it's not a suitable time for me to proceed with my planned trip for my 50th birthday. I learned that a refund can be obtained within 24 hours of booking. I can provide all necessary information about my mother currently at Washington Hospital Center in room 4C-6 at the Cardiac Cauterization Lab. I purchased three tickets, and I, Markita P., am the cardholder. The confirmation code for the flights is TEPDWJ. The first flight is on November 29, [redacted], from Baltimore, MD, to Montego Bay, Jamaica, and the return flight is on December 06, [redacted]. I expect a full refund as I was assured it would be processed within the 24-hour timeframe since there were no notes added regarding my request. Please review the call records where Alletta J. and I, Markita P., were promised a full refund.

I had a conversation with a representative last Sunday regarding my flight. The male representative reassured me that my ticket was canceled and I would receive a refund. Unfortunately, I never received an email confirming this. Given my circumstances – my mother's heart condition and upcoming surgery - I am unable to proceed with my travel plans for my 50th birthday. I was under the impression that I could receive a refund within 24 hours. My mother is currently in Washington Hospital Center, specifically in room 4C-6, Cardiac Catherization Lab, and is scheduled for open heart surgery. I have paid for three tickets under the name Markita Parks, the cardholder. The confirmation code for the booking is TEPDWJ with the following flight details: Departure: Baltimore, MD to Montego Bay, Jamaica on November 29, [redacted]. Return: Montego Bay, Jamaica to Baltimore, MD on December 06, [redacted].

Refund Request for Flight Booking I had a conversation with a customer service representative on Sunday regarding canceling my flight booking. The representative assured me that the cancellation was processed and that I would receive a confirmation email shortly. However, after not receiving any email, I called back within 24 hours only to discover that nothing was noted in the system. Due to unforeseen circumstances with my mother's health, I am unable to proceed with my travel plans for my 50th birthday. My mom had a heart attack and requires open heart surgery at Washington Hospital Center. She will be in room 4C-6 in the Cardiac Cauterization Lab for the procedure and recovery. I have three tickets booked under my name, Markita P., and the confirmation code is TEPDWJ. The flight details are as follows: Departure: Baltimore, MD to Montego Bay, Jamaica on November 29, [redacted] Return: Montego Bay, Jamaica to Baltimore, MD on December 6, [redacted] I appreciate your assistance in processing a refund for these tickets as soon as possible.

On September 23, [redacted], my daughter's flight from Dallas to Ft. Lauderdale was delayed by two hours, causing her to miss work. Despite no communication from Spirit Airlines, I proactively called to check the status due to my rental car return needing adjustment, incurring extra costs with Hertz. After reaching out, Spirit provided me with some options, of which I accepted a voucher since I reside in Florida. My main worry is the discrepancy in treatment between my daughter and myself regarding compensation for the delay, especially considering the impact on her work schedule.

Good afternoon. My spouse and I traveled from Boston to Jamaica on November 2nd. While waiting at the airport, we were informed that our flight was delayed due to a coworker's tardiness. Upon speaking to the ticket agent, who seemed sincerely apologetic, we realized we would miss our connecting flight in Baltimore to Jamaica, the last one for the day. We had no choice but to book a different airline, causing significant stress for both of us. I believe Spirit Airlines should refund the cost of the additional flight we had to book. I can be reached at [redacted]. Thank you, Patty Philbrick.

My daughter was recently charged $65 for a carry-on from Boston to BWI. She explained she had her medication with her due to a disability and was not informed of any charges beforehand. The woman at the counter was very rude and threatened to find her another flight if she couldn't pay. When asked to see the medication, my daughter rightfully declined. This experience was humiliating, and she was unfairly charged an exorbitant fee. We are requesting a refund of the $65 and an apology for the unacceptable behavior from your employee. Asking to see medication is invasive and inappropriate. She could have displayed her disability bracelet instead, but opted not to endure further embarrassment. Such treatment of a passenger is unacceptable.

I was on flight [redacted] on 11/9/19 and I was disappointed with the professionalism of the flight attendants. There were three attendants on this flight. I was seated in row 2 and overheard their conversations. One attendant complained about sore feet and mostly sat during the flight. Another ate multiple containers of hummus and changed into knee-high boots along with a long belted coat before the flight ended. The third mentioned leaving by 11:00 pm and seemed tired. Witnessing them prepare to exit the plane mid-flight was unsettling as a traveler. Their behavior was unprofessional and will affect my choice to fly Spirit again. I hope for a response regarding this matter. - Ann M Kirby

While going through security, we encountered a delay due to another passenger's questionable bag, which caused us to nearly miss our boarding time. Upon reaching the gate, we were informed that our seats had been reassigned. After some confusion, we were eventually allowed back onto the plane. The airline staff tried to offer us different seats, but we insisted on our original ones. The situation was quite embarrassing, especially considering my husband's health condition and the awkwardness of the entire plane being aware of the issue. We believe the airline should compensate us for the inconvenience and embarrassment caused.

Subject: Concern about Incomplete Voucher Reimbursement Dear Spirit Airlines, After speaking with an agent this morning regarding my daughter Brenna Wiggins' delayed flight, I was directed to contact Spirit/help.com. On September 23, [redacted], our return flight was delayed for over two hours, causing me to incur additional expenses for a rental car and Brenna to miss work. Despite purchasing a flight to Atlanta on November 7, [redacted], for Brenna and myself, I was only given a partial voucher for her due to being at work. The voucher number is [redacted][redacted] for $50.00, which is incomplete considering the inconvenience and financial loss she experienced from the delay. I kindly request that Spirit Airlines provide the remaining balance of the voucher to be applied to Brenna's upcoming trip from Ft. Lauderdale to Atlanta. Please feel free to reach me at [redacted] or [redacted]-[redacted]-61-[redacted] at your convenience. Thank you for your attention to this matter. Sincerely, Melissa Holsey-Wiggins

On Monday, October 28, [redacted], I boarded Spirit flight [redacted] from Philadelphia to Las Vegas. Before departure, I contacted Spirit customer service to confirm my flight details and notify them of my need for wheelchair assistance due to being visually impaired. Surprisingly, without my consent, $25 was deducted from my debit card for the wheelchair service, which I had never been charged for on Spirit or any other airline before. The unauthorized charge came to my attention at the ticket counter when I was paying for my baggage. A Spirit staff member noticed the charge on my phone and advised me to reach out to customer service for a refund. Despite multiple attempts since October 29, [redacted], I have been unable to contact any Spirit representatives regarding this issue.

I need help with resolving my compensation issue with you. I'd like to accept a flight to San Diego on 11/16 and a return flight to Detroit around the 20th. Despite this situation, I plan to continue using your services in the future and will not pursue a claim in small claims court. Thank you. Shar Nov 11, 3:40 PM EST Hello Joshua, I appreciate your patience as I was away from the office earlier. I have reviewed your case and understand your request. While not boarding the original flight leads to its cancellation and forfeiture, as a one-time courtesy, I have provided you with a Future Travel Credit (FTC) for the full booking amount. Please see the details of your FTC below: Confirmation Code: YI8RPN Amount: $[redacted].29 Expiration Date: January 09, [redacted] Feel free to use this credit to book a future flight within the next 60 days. Thank you for your understanding. Shar

I missed my flight from Denver to Orlando and had to pay a $99 re-booking fee. I arrived at 5:10 a.m. and was denied luggage check-in, even though the directions stated I needed to be there 45 minutes before the flight. The agent informed me and four others that we were too late to check our bags, resulting in additional booking fees. When I tried to re-check my bag after rescheduling, I encountered extreme rudeness from the agent, Mateo. He wanted to charge me $15 to put a new tag on my luggage, and he was very disrespectful, advising me to "READ THE INSTRUCTIONS" in a rude manner. As a result, my luggage was damaged with skewed wheels, a non-extendable handle, dents, a ripped zipper, scrapes, holes, and it appeared to have been drilled. I am dissatisfied with the service provided by Spirit Airlines.

I recently booked a flight from CAK to RSW and included an emotional support animal for my trip. However, I later decided to remove this designation. Despite this change, Spirit Airlines still required documentation for the emotional support animal. I have a vet certificate confirming the dog's health and a suitable carrier. What else is needed to bring the dog on our vacation? The confirmation code for my flight booking is QCZEHP.