Spirit Air Customer Service Issues

My mother, Ann D., used her debit card to book my honeymoon trip on Vegas.com. Our return flights with Spirit Airlines were flagged as fraudulent by the bank. The confirmation code for our flight was V8P3YL. I, Katrina R. S., and my fiancé, Timothy M., were flying from Vegas to Chicago on October 23rd. After informing the bank that the charges were valid, they stopped the investigation, but we later found out our flight was canceled. Two Spirit representatives informed us that the bank holds the $[redacted] for the flight, while the bank claims Spirit has it for a future credit. We are stuck and unsure of what to do as we lack our return flights and the $[redacted] is in question. Desperately seeking assistance and clarification on resolving this matter. Thank you.

I have had a $9 membership for years, and I always use a password that is very dear to me. Every year, Spirit seems to deny this passcode, causing me issues. This time, it ended up costing me over $** more for baggage fees, and I had to pay Cheapo $**.** for their services, which wouldn't have been necessary if I could access my membership account. The password recovery directions are not helpful, and it took me almost an hour to figure out how to speak to a real person on the phone. Overall, I ended up paying $** each way for my bag and an additional $88 more than I should have due to the issues with my membership. This is the second time this has happened, and I am extremely unhappy with the service. I also had a situation where my wife missed her flight due to a stroke in ****, and a refund was denied. I expect a refund of the extra $88 and an improvement in the availability of customer service. Signed, Unhappy Customer, J. L.

My friend and I had planned a 4-day, 3-night trip to Las Vegas, leaving from New Orleans airport on 9/19/[redacted] and returning on the 22nd. We arrived at the airport 2 hours and 25 minutes before our flight. During check-in, we were directed to self-tag our carry-on luggage without any explanation. Despite following instructions, we were put at the end of a different line, causing a delay in our check-in process. The agent informed us that we had missed our flight and the next available one was on Saturday. We had to pay a $[redacted] fee for ticket changes and noticed our names were misspelled. After resolving the payment issue, we almost missed a flight to Las Vegas as the boarding gate information provided was incorrect. Upon our return, we faced further complications with misspelled names on our tickets. Despite arriving at the airport early, we encountered various issues throughout our journey. I believe a refund for the ticket cost is warranted. Thank you. [redacted]

I am extremely disappointed with my recent experience traveling with Sprint. From start to finish, there were several surprises that left me frustrated. I encountered numerous failed attempts while trying to book a flight online. When I finally called in for assistance, the agent not only took too long but also misled me about the cost of the flight I wanted. After booking a more expensive flight based on his false information, I received texts confirming the original flight I wanted at the lower cost, including additional charges I was unaware of. Trying to sort out these discrepancies by calling multiple times only led to more frustration as I discovered hidden fees and deceitful practices. The entire experience, from booking to baggage charges and receiving a wheelchair upon landing, left me feeling cheated and inconvenienced. I hope this can be addressed promptly. Thank you.

I bought tickets from Philadelphia to Fort Lauderdale. Unfortunately, my spouse needs a medical procedure during our scheduled flights. We need to cancel without fees, but they require medical documentation. I can't access the website to submit it. Our confirmation number is ZYYUNI. We are seniors and find the website confusing. I also tried to update our phone number but encountered an error. We have the necessary medical documentation. How can we handle this correctly? Please help. Thank you.

I recently sent an email, but only managed to share part of my frustrating experience about the unnecessary carry-on bag charge and the absence of my Known Traveler number on my account. Despite having provided the number to a Spirit Customer Service Representative at FLL before my trip to Tampa, it was not reflected for my return journey. I also encountered issues trying to receive my boarding pass via email at my hotel, and the Customer Service Representative initially claimed it was not possible. I insisted on it being emailed as I couldn't print it, leading to a prolonged hold while they managed to send it without the Known Traveler number. This omission nearly caused me to miss my return flight. The difficulty I face with your online system and phone support is disproportionate to the good service provided by your staff. I'd like a $45 refund for the small bag that I paid for online to avoid gate charges, and couldn't then obtain a refund from the gate attendant. This policy is inconvenient. Please process the refund promptly or I'll have to resort to social media, as I value being a supported customer. Though I've flown with you before, I do have alternatives. Thank you for your attention to this matter.

I purchased a ticket for my daughter's trip from Houston to Chicago on October 31 to November 3 through the Spirit Airlines booking site. Initially, I didn't realize I was using a booking site until after the transaction was complete. I called the number and inquired if I had reached Spirit Airlines, to which the representative confirmed. My daughter, along with her college group, all purchased tickets for $[redacted] round trip, which included 1 checked bag and 1 personal item for an educational trip. However, during my call, the sales representative, Ancila, mentioned that there was only 1 seat left at $[redacted] and claimed they couldn't offer the $[redacted] rate for carry-on luggage. Despite this, Ancila's communication was somewhat challenging due to her strong Indian accent. I'm now wondering about the discrepancy in pricing compared to the other students and I would like clarification on the pricing difference and hope to secure the same rate as the others.

I purchased flights at the ticketing counter at the Fort Lauderdale airport. I bought one ticket to visit my boyfriend in Denver and another ticket for my company retreat in Atlanta. Unfortunately, the lady at the ticketing desk accidentally booked both flights during the same week, causing a scheduling conflict. My roundtrip flight to Atlanta is scheduled correctly from October 17th to 18th, but my roundtrip flight to Denver was incorrectly booked from October 12th to 20th. I had specifically requested flights for the third week of October, from Saturday to Sunday, but she mistakenly booked them for the second week, overlapping with my Atlanta trip.

We purchased tickets with payment made for one bag going and coming back. Due to a family emergency, we had to change our return date from August 8 to August 7, [redacted]. When we tried to get the baggage sticker at the airport, we were charged $52 for the bag fee that wasn't transferred with the ticket. After waiting in line, we were told it was a mistake, but now it seems the charge won't be refunded. My daughter, who checked us in on her phone, was also charged for the bag. We are frustrated paying multiple times for one bag. I request a refund of the $52 I paid at the airport as it was already included in the original transaction. Beverly K. Confirmation: I9IUJF Phone: [redacted]

I encountered an issue with Spirit Airlines regarding baggage charges that I believe were unfair. The airline staff charged me without allowing me to speak to a supervisor beforehand, even though the bags were not overweight or oversized. I was later charged a total of $[redacted] for my and my daughter's bags without receiving a receipt or signing anything. This incident occurred on a flight from Cartagena to Orlando on 10-01-19 with the confirmation number LFCKST. I am requesting a prompt response and a refund for the charges. Thank you.

Hello, I wanted to report that on August 1st and August 11th, my luggage was damaged. Additionally, two medium-sized bottles of perfume broke during the mishap. The perfumes were Versace Blue and Tom Ford, both women's fragrances. This is my second attempt reaching out to your company. I previously spoke with Tess from customer service. The information related to the incidents is as follows: First incident - RIMI2H, Second incident - CF98YD. The damage involved both the bag and personal items.

During our third trip, we encountered an issue where we were charged $55.00 USD for a piece of carry-on luggage that could fit in the overhead compartment. We were initially asked for $65.00 USD but negotiated it down. We had a small purse along with the luggage. The payment was made with a credit card ending in [redacted], and it was successfully processed at 11:52 am on 4-10-[redacted]. The receipt number is IY8SGS-02. Thank you for your assistance in this matter.

During our third trip, we were unexpectedly charged $55.00 USD for a piece of luggage that could have fit in the overhead compartment. This was the first time we were not allowed to bring it as a carry-on. We had a small purse and one piece of luggage with us. The receipt number is IY8SGS-02. We paid with a credit card ending in [redacted], and the payment was received by [redacted] on 4-10-[redacted] at 11:52 am. The confirmation number is IY8SGS. Thank you for your assistance.

In April, my daughter and I were scheduled to fly back from Denver to Chicago on Sunday, 4/14/19, but our flight got cancelled. Spirit offered the option to re-book or receive a refund. Initially, we re-booked for a flight two days later, but then a family member found an earlier flight with a different airline for all of us. I promptly informed Spirit at the ticket booth of the change and they assured me they would refund our tickets. However, I have yet to receive the credit for the ticket price. Thank you for any assistance you can provide.

Thank you for choosing Spirit Airlines. We appreciate your booking and would like to share the details of your upcoming trip for your review and reference. Please make sure to review the information provided in this notice before your travel date. Feel free to print a copy to have on hand during your journey. Confirmation Code: EKIDUR Booking Date: Tuesday, October 1, [redacted] Flight Details: Wednesday, October 2, [redacted] - Hartford, CT to Orlando, FL - Departure: 12:25 PM - Duration: 2 hours 58 minutes - Arrival: 3:23 PM - Terminal: [redacted] Sunday, October 6, [redacted] - Orlando, FL to Hartford, CT - Departure: 4:25 PM - Duration: 2 hours 43 minutes - Arrival: 7:08 PM - Terminal: [redacted]

Due to a gout attack, my husband and I need to cancel our flight reservation for Thursday as he is in too much pain to travel. I reached out to reservations about cancelling, but was advised to inform you directly to see if the cancellation fee could be waived. Please contact me at [redacted] to discuss this further. I appreciate your assistance in resolving this issue.

When I bought my tickets, I was under the impression that my dog could be considered a carry-on if I paid for the $9 membership, but at the airport, I was charged an additional $86 to bring my dog. This was not what I was initially told, as I was led to believe the dog's carry-on would be free. If I had known about the extra charge, I would have opted out of the carry-on and checked bag fees to only pay $50 for the round trip ticket instead of almost $[redacted]. I feel deceived into spending more money, expecting my pet's carry-on to be included. I hope to have this matter resolved promptly.

When I purchased my tickets, I was informed that my dog would be considered a carry-on if I paid for the $9 membership, which I did. However, upon arrival at the airport, I was charged an additional $86 to bring my dog on board. This is not what I was initially told, as I was under the impression that the dog would be free. I would not have paid for both carry-on and checked bags had I known about this extra charge, as it significantly increased the cost of my trip. I feel misled and believe I was deceived into paying more money, only to be charged again at the airport for my pet. I strongly urge for a resolution to this matter promptly.

I am frustrated with my recent experience with Spirit Airlines. I encountered multiple automated menus when trying to contact them by phone, making it impossible to reach a live representative. On the day of my booked flight, I arrived at the airport to find out it was canceled, with the next available flight not until the following day. Despite explaining my urgent need to make a connecting flight, Spirit was unhelpful and unaccommodating. I had to seek an alternative flight with a different airline, only to have that flight canceled as well, resulting in a significant financial loss and causing me to miss a dear friend's wedding. I believe Spirit should have offered me the option to take the 2 pm flight, considering my circumstances. I am hoping for some form of compensation for the inconvenience and distress caused by these events.

Subject: Refund Assistance Required Hi there, I made a booking for a round-trip flight from Chicago to Atlanta on September 10 for October 18 - 20. Unfortunately, I had to cancel the booking shortly after making it. It has been some time now, and I have yet to receive my refund. According to my bank, I need Spirit Airlines to provide them with an Authorized Hold Release letter on Spirit Airlines official letterhead. This letter should detail the cancelled transaction date, the amount of $[redacted].16, my name (Barbara Steele), and the last four digits of the card used for booking ([redacted]). The bank requires this information to process my refund. Please send the letter to the following email address or fax number: [redacted] or Fax: [redacted]. Thank you for your swift attention to this matter. Best, Barbara Steele Ph: [redacted]