Spirit Air Customer Service Issues

Good morning, I'm Mario Howell. I want to share my experience on Flight [redacted] from Orlando, FL to Las Vegas, NV on 08/15. The flight was delayed 2 hours. While checking in my luggage, I was surprised to be charged $52.00 instead of my usual $30.00. I thought the charge was due to my luggage being 60lbs. However, I later found out there was an additional $55.00 fee for overweight luggage. When discussing this with your agent, she became loud and suggested I remove items or pay the extra fee. The total payment for my luggage was $[redacted].00, which I found to be very high. I have been a loyal customer and would appreciate it if someone could reach out to me regarding this issue. Thank you for your attention.

Hello, I appreciate your assistance. I had a brief two-day trip planned with Spirit Airlines. I was supposed to fly from New Orleans to Chicago, but my flight got canceled. Consequently, I couldn't make it to Chicago because the next Spirit flight was full and scheduled for the following evening. Therefore, I missed my return flight from Chicago as well, as I never reached Chicago to catch it. I believe I am entitled to a refund for the entire trip or at least a credit for future flights. I have already submitted all the necessary information to Spirit online, but I haven't received any response yet. The customer service line always has a hold time of 45-60 minutes, which is frustrating. I am unsure about the next steps to take, especially considering it's only a $[redacted] matter. However, it's important for me that they are held accountable and don't disregard us as customers. Thank you for your assistance in addressing this matter. Best regards, R. Nelson

I had a round trip ticket from Houston to San Diego, California. My scheduled return flight was on Monday, August 19 at 6:45 a.m. I checked in for the flight on Sunday, August 18 in the morning. Later that day, I received an email from Spirit Airlines stating that my return flight had been canceled. After a 45-minute hold on the phone, I finally got through to a representative, who then hung up on me. I was informed the earliest available flight back to Houston was at 3:32 p.m. on Tuesday, landing at midnight. This unexpected change in my travel plans has caused me to lose two days of income from my business. I am disappointed as I specifically chose the early Monday flight for business reasons. Due to this situation, I will not be able to resume business until Wednesday, August 21. I believe I should receive compensation for this financial hardship. A Spirit agent advised me to reach out to you regarding this matter. This experience has left me unimpressed with my first flight with Spirit Airlines. S.M.

On Sunday morning, our 7:33 am flight from Detroit to San Diego was unexpectedly canceled due to a shortage of crew members. This led to significant disruptions in our travel plans. Despite being rebooked on alternative flights, a series of delays and missed connections prolonged our journey extensively. We were not provided with any compensation for the inconvenience caused. The total cost and impact of this travel ordeal included various transportation expenses, missed wages, and unexpected meals while trying to navigate these unexpected changes, leading to additional stress and unexpected financial burden. It was a challenging and exhausting experience returning home significantly later than initially planned without any acknowledgment or support from the airline for the difficulties faced throughout the journey. [Initials] 8/18 - 7:33am DTW-SAN $1,[redacted].50 and returning 50hrs after originally scheduled

I have noticed a potential security concern regarding boarding passes. If a boarding pass is lost and found by someone untrustworthy, it could lead to problems. The confirmation number on the pass can be used to access personal travel details online. This could allow the person to make changes to the flights or even put the traveler's home at risk of burglary. This is a serious issue that needs attention. I encountered this issue during a recent trip with Spirit. When the kiosk at the airport failed to print my boarding pass, I used another kiosk. The thought of what could happen if the original pass was later printed troubled me. I later logged in to Spirit.com on my daughter’s computer and verified the potential security risk. If you could address this matter, I would appreciate it. Thank you.

Dear forum members, I had a booking on Flight [redacted] from Orlando to Chicago O'Hare on Saturday, August 17, [redacted], with the confirmation number FC26NM. Unfortunately, the flight got cancelled and my attempts to get assistance at various customer service counters were unsuccessful. One of the agents suggested I find an alternate flight on my phone. Eventually, I had to book a new flight with another airline to Chicago Midway for $[redacted].00. Now, I am seeking a refund for the unused Spirit ticket, the carry-on bag fee, and the fare difference between Spirit and Southwest. Thank you for any guidance or advice. Best regards, [Initials]

On August 7, [redacted], my spouse and I were scheduled to fly back to New Orleans from Fort Lauderdale. Unfortunately, my husband fell ill with a severe ear infection and his doctor advised against flying. I reached out to Spirit Airlines to inquire about canceling our flight and obtaining a refund. I was informed that by providing a doctor's receipt, we could proceed with the refund process. Despite numerous attempts to contact them, I have been placed on hold for over 10 minutes each time. I kindly request a callback for assistance. Sincerely, A. Wood Spirit Airlines Flight Details: Flight Number: [redacted] Route: Fort Lauderdale International Airport (FLL) to New Orleans (MSY) Departure: Wed 8/07 11:14 PM Arrival: Thu 8/08 12:16 AM

Hello, I have a reservation with the confirmation number OI84GK. My husband, Bruce H. Carlson, and I would like adjacent seats in a row with only two seats. If it's not possible to assign us the big seats upfront, we would prefer the second row of big seats. We would like seats next to each other with no middle seat, but we can settle for two aisle seats if necessary. I've been attempting to reach out for assistance all morning, could you please provide guidance on how to log in online and the specific steps to follow? Thank you for your help.

I flew from Fort Lauderdale Airport on July 27 on flight [redacted] at 7:00am to New York City. I am Myrna Coombs, the customer. My confirmation code is XD6W5Z, and my reservation number is [redacted]. When I tried to check in and board the plane with a canvas backpack containing two posters and a hat, I was stopped by a clerk who held onto my boarding pass until I paid $65 for the carry-on items. I reluctantly paid with my Visa. Once on the plane, I shared my experience with a flight attendant, who helped me consolidate my belongings in front of a Spirit Airlines supervisor. The supervisor assured me that I would be refunded the $65 on my Visa account. However, I have not seen the credit yet. I hope the supervisor honors his commitment. This was my first time flying with Spirit Airlines.

I am writing to express my disappointment with the flight from Fort Lauderdale to Detroit on the 17th. The flight was delayed for almost 24 hours, and despite assurances from your team about a refund, I have yet to receive my money back. The prolonged sitting in the airport resulted in me developing bruises on my legs and catching a bad cold. The stress of this experience was compounded by missing my brother's funeral due to waiting for the flight. I urge you to promptly refund the full amount or at least half of the ticket cost as promised. Several other passengers also mentioned similar assurances of refunds, but none of us have received anything yet. Your urgent attention to this matter would be greatly appreciated.

I flew with Spirit on August 25th. I had to pay for a checked bag for my boyfriend (S. Maida) and a carry-on for myself (M. Inclema), totaling $93. When trying to pay through the Spirit app, there were issues with my card resulting in Spirit charging me $93 three times. I've reached out through calls and text messages, and was told it could take up to 7 business days to resolve. Despite contacting my bank, the pending transactions haven't shown up. Spirit needs to refund me $[redacted] promptly as this is affecting my finances post-vacation.

Hello, I usually fly with Spirit whenever I travel and never had any issues until my recent flight from LAX to Pittsburgh. The flight was scheduled for 11:40 pm, and due to chaotic traffic, I arrived at the airport around 10:45. Despite spending the whole day trying to check in online unsuccessfully, upon arrival, I found the computers down with no staff assistance available. When a Spirit representative eventually showed up stating they were closed, I had already lost an additional 10 minutes. I was told I needed to check in 45 minutes prior to the flight, and technically, I was only 5 minutes late. The employee's lack of willingness to help or show any empathy, even though the TSA line was short, led to me being charged an extra $99. My questions were left unanswered as the employee's attention was elsewhere, eager to leave. I travel frequently, and this experience was beyond frustrating. The charge should be refunded promptly. I feel I was unfairly treated and not given the assistance I went out of my way to seek. Despite being a budget airline, such treatment is inexcusable. I kindly request to be contacted by a supervisor or someone capable of addressing this issue.

I recently traveled on Spirit Airlines on 8-8-[redacted] from Baltimore to Fort Lauderdale. I was charged a $65.00 fee for an oversized carry-on bag. My bag measures 22x14x9, slightly smaller than the allowed size of 22x18x10 listed on your website. The ticket agent did not measure my bag accurately but still charged me. I have used the same bag on multiple previous flights without any issues until now. I am disappointed with the inconsistency in enforcing carry-on sizes. I am requesting a refund for the baggage fee. I will verify the charge on my credit card statement once this matter is resolved. Thank you, Rufus C. Shank.

I arrived at the airport to check in with Spirit Airlines, only to find out that my flight to Tampa, Florida, was canceled due to the hurricane or bad weather. Spirit Airlines offered a refund, but since my booking was for July, they couldn't accommodate me on their next available flight three days later. Unable to wait, I booked a flight through United Airlines, flight [redacted], aircraft [redacted], on the same day for $[redacted].60 one way via CheapOair. My Spirit Airlines confirmation number is IGFRSA for the round trip ticket costing $[redacted].98 on 9/1/[redacted]. I believe Spirit Airlines should reimburse me for the one-way flight with United Airlines. The payment was made using my MasterCard ending in [redacted]. I am able to fax over the purchase documents, so kindly provide me with a fax number and who to address it to.

Today my flight got cancelled by Spirit, citing Force Majeure as the reason. I doubt this explanation as the plane I was scheduled to be on flew back empty. The pilot confirmed this while waiting in the queue. Despite being ready to fly, there was no cabin staff. This situation doesn't seem related to extreme weather, possibly poor management. I ended up missing my connecting flights and Spirit only offered me a new flight to Boston on September 10th. When I reached out to my agent, they mentioned they can't apply their guarantee due to Force Majeure, which I believe doesn't apply here. Especially since a Spirit flight flew the night before from Orlando to Bogota.

I recently purchased an airline ticket with Spirit Airlines for my wife, who was in Tampa General Hospital. Unfortunately, her condition worsened, and she was not discharged as expected. I received a notification from Kim in guest support granting a full flight credit of $[redacted].98, valid until September 17th, [redacted]. The Reservation Code is M91ZPl. Despite several attempts, I have been unable to reach a customer service representative by phone at [redacted]. I kindly request an email confirmation or a phone call at [redacted] and [redacted] to ensure that I will receive the credit. My wife, Fanny Marano, passed away recently, and I can provide additional documentation if needed. Your assistance in this matter would mean a great deal to me.

I have found an error in my reservation for a flight on 9/10/19 from BWI to ATL. The name Melanie Miller was changed to Miranda Viehman, but all other details such as the birthday belong to Melanie. I have attached a copy of Melanie's license to rectify this. Additionally, Dolly Cook should actually be Violet Dolly Cook on the reservation. There seems to have been a mix-up during the booking process. I have attempted to contact customer service but waited over 3.5 hours on hold without any response. I also tried texting, but was instructed to send an email instead. Can you please assist me with correcting these mistakes?

I am seeking a travel voucher from Spirit Airlines for the disruptions I experienced during Sadie Dixon's flight (GGRJPN) on August 27 from Montego Bay, Jamaica to Houston, Texas. Due to flight delays, Sadie had to rearrange her plans, stay overnight in Florida, and wait at the airport for alternative flights. Consequently, I had to drive an extra 6 hours to pick her up. I am disappointed that only a $14 meal voucher was provided, considering the scale of the inconveniences caused. I had purchased insurance for this flight to safeguard against mishaps, so I am curious to know how Spirit Airlines intends to address the issues that arose.

Hello. This was our first time flying with Spirit. Initially, we were charged $55 each way for our 14lb backpacks, adding $[redacted] to our ticket price totaling $[redacted]. We experienced a 2-hour delay causing me to miss my nonrefundable $80 helicopter ride. Additionally, water was not complimentary on the plane, which was concerning. Renting a car to save money led to another $[redacted] charge for our backpacks round trip. I wish we had flown from a closer airport to avoid this extra cost. I am requesting a refund for the excessive charges on our two backpacks, our essential belongings. I hope for a resolution as I am disappointed and prefer not to leave a negative review. Thank you. - Aliona M.

1. My membership ID is [redacted] The password is Isabelle** (last part not included for my security). 2. Spirit will not reset (process poorly explained). 3. I purchased a flight through Cheapo because the Spirit site does not work for me and recognize my membership. 4. I went to baggage to add bags at $9 rates. Again, Spirit does not work. I need a phone call to address baggage add-ons and other problems. There are mistakes on Spirit's side, as I have over 30 years of technical procedure writing and PC use experience. Please call me at [redacted]. Joe