Spirit Air Customer Service Issues

On June 29, I was on Flight # [redacted] that got delayed due to storms, which is understandable. However, once onboard, there was a horrendous smell lingering in the aircraft. My daughter even asked one of the attendants if she would get used to the smell, and the response was not reassuring. It turns out a cat had peed on the last flight, which made the 2-hour and 15-minute flight unbearable. Airlines should have better cleaning protocols for such incidents or restrict support animals unless they are properly managed by passengers. I believe Spirit should issue vouchers and apologies to all passengers affected by this issue. Additionally, it's important to consider passengers with cat allergies in situations like this. It's been a messy and uncomfortable experience for everyone onboard. Sincerely, Carol Speck.

I'm Denita Sanderson, and I recently purchased a flight with Spirit Airlines for a funeral in my family. When I made the booking, I was informed by an employee that I could receive a full refund if I canceled within 48 hours. Upon trying to cancel as per the information provided, I spoke to employee #[redacted], Wilma, who contradicted what I was initially told and mentioned I would only receive a credit. This situation has caused me distress, especially given the circumstances of a family member's passing. I feel misled by the incorrect information and would like the company to uphold what was promised to me. My email for further communication is [redacted] Thank you, Denita Sanderson.

I recently bought a flight at Spirit Airlines for a family funeral. I was assured by an employee that I could get a full refund if I canceled within ** hours. However, when I called to cancel, I was informed by a person named Wilma that this information was incorrect, and I would only receive a credit. This has caused me distress as I'm already dealing with the loss of a family member and now have to spend more money due to misinformation given by your employee. I want Spirit Airlines to honor what I was initially told. I can be reached at *****@***.com. My name is Denita Sanderson. Booking: C76E7Y Flights: [redacted] and [redacted] Misleading Agent: #[redacted]

I am requesting a refund for a cancelled flight on July 4, [redacted]. The flight in question was ZEK3TJ, booked on July 1, [redacted], from Baltimore, MD to Atlanta, GA. The ticket was for Nelida P. Ferreira, paid for by me, Ceresta Smith, using my credit card ending in [redacted]. The total amount charged was $[redacted].29 for the flight and a $42 baggage fee. Due to the cancellation, I had to book a more expensive flight with Delta Airlines for $[redacted].30. The inadequate assistance from Spirit Airlines caused stress for Ms. Ferreira, leading to an emotional panic attack during a 7-hour delay at the airport. I am not interested in a voucher and am disappointed with the service received. I can be contacted at [redacted] or [redacted] Sincerely, Ceresta Smith

I am frustrated that Flight [redacted] was delayed and then canceled, leaving my daughter stranded at the airport with her two young children. Despite promises of a hotel and a new flight, she is still waiting at 4 a.m. with no assistance. This lack of support and misinformation from Spirit Airlines supervisors is disheartening. I urge Spirit Airlines to resolve this promptly. My name is April, and the confirmation number for Flight [redacted] is Bryce in CCw5Z. I expect prompt action, including a phone call, hotel accommodation until the next available flight on July 8th, and necessary transportation for my daughter and her kids.

To Whom It May Concern, I recently took flight number [redacted] from Montego Bay, Jamaica, to Orlando, FL with Spirit Airlines, and it was a terrible experience. It was my first time flying with Spirit, and I must say I am extremely dissatisfied. The flight was delayed multiple times, and when we landed in Miami, we were made to wait on the runway for over three hours. We were then told to disembark in Miami without any assistance, and after waiting for over an hour, security finally guided us for help. It took another two hours to arrange a room and a new flight. We had to take a Lyft from Miami International Airport to a hotel room in Fort Lauderdale, which was below standard. Furthermore, I was charged for a hotel room I couldn't cancel in Orlando during my layover. The next day, we had to pay for our baggage again for the rescheduled flight, which was completely unsatisfactory. I am requesting a full refund for my flight, baggage fees, and hotel charges. I will provide all necessary documentation. Deterris Brewer [redacted] Ward Lake Ct Ellenwood, GA [redacted] [redacted]

I have a credit from Spirit Airlines that expires next week. I have been trying to get in touch with a representative for five days now. I have attempted to email at four different addresses, but I have not received any responses. My credit is expiring soon, and I am trying to reach my son's home in Philly on Friday. It has been frustrating not being able to speak to a real person for assistance.

I've submitted my complaint multiple times. On June 12th, I had a 6:15 am flight from ATL to Boston. I arrived at the airport three hours early, but the check-in lines were extremely crowded and slow, causing me to rush to the far end where my gate was located. Despite my recent arm surgery, I made it to the boarding area about 25 minutes before takeoff, only to find the doors already closed with no explanation. I was directed to another line for rebooking, where I waited for at least 45 minutes to an hour to be told the next available flight was the following morning at 6:15 am. I received no guidance on what to do next and being alone, without knowing anyone, I attempted to rest in the airport without suitable facilities. Dragging my luggage aggravated my arm further. When requesting assistance from employees, I was informed they couldn't call for help or provide transport to the boarding area due to lack of radios. Although they apologized, the whole situation felt very disorganized.

Hello, I’m Raqiba Abdul. I’ve been trying to reach a live representative at Spirit Airlines but have only been getting the automated system when calling the toll-free number. I flew with Spirit last Thursday, July 11, [redacted], from LGA to FLL. Despite checking in and arriving on time, my friend and I were denied the ability to check our bags for the original flight at 10:59 am, causing us to be placed on a later flight at 8:29 pm, which was continuously delayed until 2:10 am. The lack of staff at the boarding desk led to my belongings being discarded at TSA, including brand new items I bought for the trip. This resulted in financial loss and a missed hotel stay, affecting my business meeting schedule as well. I request immediate compensation for the inconvenience and mishandling of the situation, as this experience has left a negative impact as a first-time Spirit Airlines passenger. This issue needs urgent attention and resolution.

I purchased luggage for a flight that got canceled. The flight was [redacted] from LAH to LAX on July 22, [redacted], at 3:26 pm. My name is Terry K. The credit card I used ends in [redacted]. I am requesting a prompt refund to the card. My overall travel experience was highly unpleasant due to issues with Spirit Airlines. My flight from BUR on July 17 was canceled twice, leading to delays and additional costs as we were rerouted to United, arriving at LAH at 2:30 am on July 18. Our return flight, also [redacted], was also canceled twice on July 22, resulting in our arrival at LAX at 12:30 am on July 23 instead of the scheduled 5:00 pm Spirit flight. Consequently, we incurred extra transportation expenses to reach our destination in Los Angeles. Our recent encounters with Spirit Airlines were exceedingly disappointing, and we have no intention of flying with them again. I am solely seeking a refund for the baggage fees charged to card ending in [redacted].

This is the third time I am mentioning this issue, and it seems your company lacks concern for its customers. Although I fly frequently, my children have booked through your service. Sadly, the assistance provided online and over the phone lacks proper customer service. In times of family crisis, compassion should outweigh cost efficiency. I requested a change in my travel dates from Tuesday, July 30th to Friday, August 2nd with a $79 fee, which amounts to the total cost of my trip. Before booking, I inquired about this change and was not informed of the fee after 24 hours. I was under the impression that canceling online within the same timeframe would be free. I now express my frustration in these [redacted] words, and I expect a response. Thank you.

My wife had to be taken to the emergency clinic at Baylor, Scott and White Hospital in Rockwall, Texas on July 16, [redacted]. The doctor there recommended her admittance, and Doctor Delano Fabro, a Pulmonary and Cardiac specialist, oversaw her care. He concluded that my wife was too ill to fly back to Phoenix, Arizona on our scheduled flight on July 19, [redacted]. Due to her condition, she was released and we had to travel by private vehicle from Dallas to Phoenix on July 22 to 24. We are requesting reimbursement for the unused portion of our return flight tickets, seats 23F & 23E on Flight # NK [redacted]. A letter from Dr. Delano Fabro supporting our request is attached. Thank you. Confirmation #: CE1SFT.

On July 18, [redacted], I booked 2 tickets with ChapO air for Tues, Jul 23, from PIT to MCO for a disabled Vietnam veteran, A.N. Mucci and A. Russell. I was quoted and confirmed a price of $[redacted].48 for both. The airline confirmation code is VYZG8F. However, upon contacting Spirit Airlines, they had no record of the booking. After some confusion, a new booking was made for $[redacted].58. After contacting CheapOair, a new confirmation code K6JYWB was provided, and the original price was honored. There was some back and forth with Spirit Airlines regarding the cancellation and refund. I found the experience frustrating and believe the fair solution is a refund to the original price of $[redacted].48. Thank you, E.L. Owings.

My children have just boarded a flight from Atlanta, Georgia to Cleveland, Ohio. The confirmation number for the trip is XGY2YT. We measured the bags before flying, as they have flown with your airline previously. The flight attendants do a great job with kids, making them feel safe. However, we have had an issue at the Atlanta airport. Every time, my kids are rudely stopped and spoken to unprofessionally about their bags. This time, they were told to pay $65 because one bag wasn't a backpack, even though it met the measurements. I find this rule confusing and have never encountered it before. I had to transfer the money for my child to board the plane, which was distressing for my youngest. I request a refund of the fee and ask for consistent enforcement of bag rules. I believe this may be an issue with the airport staff in Atlanta, not with your airline directly. In the past, we paid $[redacted] for the bags, which is why we didn't use them again. Our family frequently travels between Georgia and Ohio to visit relatives, but I am reconsidering using your airline if Atlanta remains the only option. Thank you.

I want to share my recent experience with Spirit Airlines at the Myrtle Beach Airport on August 3, [redacted]. During my trip with 3 flights, I encountered some issues. The first flight to Kansas City on July 24th went smoothly. However, the second flight from Kansas City to New England ended up being to Portland, Oregon instead of Portland, Maine due to a booking error by a Spirit employee. I had to book an additional Delta flight costing over $[redacted] to get back home to Myrtle Beach, as there were no immediate Spirit flights available. The third flight from Hartford, Connecticut was also affected as I could not take it on Sunday as planned. All these mishaps led to additional expenses, including a canceled car rental reservation and accommodations for a family reunion. The total out-of-pocket expenses I incurred amount to $1,[redacted].51. I have always been a loyal Spirit customer but this experience has been disappointing. I am looking for a full reimbursement for the inconvenience and financial loss. Please contact me at [redacted] to discuss this matter further. Thank you. - Diane Allen

I was charged twice for one piece of luggage on my travel dates, July 15th and July 19th. Despite reaching out, I have yet to receive a refund on my credit card. The issue is frustrating as they swiftly took the extra payment but are now slow to rectify their error. I possess statements outlining the overcharge. What steps should I take next? If this matter is not resolved promptly, I intend to escalate it to the FAA. I am prepared to provide my personal information upon request.

I tried to book a flight for tomorrow that was priced at $[redacted], but after booking it, the Visa card I used was not accepted even though it's valid. I received a pending itinerary number and now I'm being asked to pay $[redacted]. Can you clarify this situation? I need to be on that flight departing from Austin at 12:33 PM and landing in Orlando, Florida at 4:20 PM. The confirmation code is K9ME65 and the pending itinerary number is XGLYXD.

Upon arriving at the check-in 45 minutes before boarding, we were informed that our seats had been given away for our return flight from Houston to Las Vegas on June 8, [redacted]. Despite purchasing flight insurance, we were directed to contact a phone number to resolve the issue. After returning home to League City and contacting them immediately, we were informed that their computers were down and to call back later. Requests to speak to a supervisor were denied, and we were advised to call again in an hour – by then, the next available flight for that night was already sold out. With two minors among the three affected passengers, I made multiple calls to the airline without success. Unable to get on a flight that day, I had no choice but to buy three one-way tickets for the following day. The situation was complicated further as I had trouble changing dates on one of the flights for C. Sollomi, resulting in additional expenses. Subsequently, I purchased more tickets for J. Johnson and J. Johnson to ensure my children's safe travel. Despite Spirit Airlines reselling the seats we originally bought, which caused us financial strain, we are simply seeking a fair resolution by refunding the cost of the three one-way tickets for June 9, [redacted].

I need to speak with a live representative. My rewards number is [redacted]83. Despite assurances from several supervisors that the issue would be resolved, I am still experiencing problems and the promised solutions have not materialized. Before contacting Spirit Airlines, I attempted to book a flight using [redacted] points, although I have [redacted] points available. However, the system would not allow me to proceed, and even customer service was unable to assist, transferring me to multiple supervisors over a two-hour period. While I was eventually informed that the issue was fixed, upon checking my Spirit account this morning, I did not see the booked flight. I have already dedicated an hour today to resolving this matter without success, and I am concerned that the desired booking may no longer be available. Additionally, I purchased seat 7C.

Dear Spirit Airlines, I am writing regarding my reservation with the number ZBVEFP. Originally, I was booked on Flight [redacted] departing at 8:35 PM and arriving at 11:35 PM. Due to a schedule change, the flight now leaves at 9:09 PM and arrives at 11:59 PM in MCO. Unfortunately, this change does not work for me as my transportation is not available after midnight. I have already spent 3 hours on the phone trying to explain this issue to your reservation agent, causing me a lot of stress. I requested a refund, but I was told it was not possible. Instead, I was offered a 50% discount to change to the new flight, which is now Flight [redacted] on 9/11. I believe I should not have to pay anything for this change, as it was your schedule change that caused the problem. However, I was forced to pay the fee, resulting in additional expenses and loss of income due to taking more time off work. I feel that Spirit Airlines is being unreasonable by charging me for a change that was a result of your schedule adjustment. I am requesting a refund of the change fee as a resolution to this issue. I eagerly await your response to this matter, as the poor customer service experience I have had makes me reconsider choosing Spirit Airlines in the future. Sincerely, Donna D. [redacted] [redacted]