Spirit Air Customer Service Issues

Spirit Airlines Elisabeth McFarlane, Ph. D. Customer [redacted] [redacted] E. Lester St Tucson, AZ [redacted] May 16, [redacted] Dear Spirit Airlines, I am writing to address the issues I faced during my recent flight on April 19, [redacted] from Phoenix, Arizona to Detroit, Michigan. The flight from Minneapolis to Detroit was cancelled due to a shortage of crew members claimed to be caused by inclement weather. I find it unreasonable for Spirit Airlines to attribute the cancellation to weather, especially when a Delta Airlines flight on the same route departed without any issues shortly after. I was denied hotel and meal vouchers and had to endure the inconvenience of two flight cancellations within 24 hours. Despite the refund for my outbound ticket, I was left to manage the situation with minimal assistance. I have incurred additional costs for alternative flights due to Spirit Airlines' cancellations. I am requesting compensation amounting to three times the original fare, totaling $1,[redacted].78, to resolve this matter. I have supporting documentation available upon request and expect a response within 30 days. Failure to address this matter within the stipulated timeline may result in further action being taken. Thank you for your attention to this matter. Elisabeth McFarlane, Ph. D.

My name is Sonia Peralta, and I have been facing an issue for almost 3 months now. In December, someone maliciously bought tickets for me using Mrs. Laura Espana's credit card as a prank. I only found out about this in February when Mrs. Espana came to my apartment threatening to involve the police. My children and I are unable to travel, and this situation has caused stress leading to the development of diabetes in both myself and my 17-year-old son. As a result, I have decided to return to Ecuador. I kindly request that you provide me with those tickets for June when my children finish school so that I can reimburse Mrs. Espana. I hope you can assist me, and I will be very grateful. Reservation number: HBW5FZ.

Upon reviewing my recent Visa statement, I noticed an unexpected $[redacted].62 charge listed as an Agent Fee. This charge came about when attempting to book a trip from Atlantic City to Tampa for a two-day visit. Unfortunately, I encountered technical difficulties while booking online, being unable to proceed after entering my Visa details. Subsequently, I contacted Spirit customer service seeking assistance. The agent, without my request, offered to help without mentioning any associated fees. Being a Free Spirit member (#[redacted]71), I find it perplexing to be charged for an agent fee, especially considering the tickets' cost at $[redacted].18. I believe transparency should have been provided regarding additional charges for booking assistance. Therefore, I kindly request the removal of this $[redacted].62 fee from my Visa account.

Hello Spirit Airlines, I am Briana Norfleet and I had purchased a 4:21 p.m. ticket to Detroit (DTW) with the confirmation code MH6VXN. Despite checking in online and arriving 40 minutes before my flight, I was unable to board due to being considered late. This occurred because of unexpected Atlanta traffic caused by construction, leaving me with only 35 minutes before departure. I had no checked or carry-on bags. The agent denied me boarding without any prior information indicating that arriving less than 2 hours before the flight would lead to this consequence. This situation has cost me nearly $300USD and has left me without a flight, with no customer service support or accommodation. I am hoping for some assistance with this matter.

I would like to address an issue I encountered while traveling on one of your airline flights from Atlanta to Dallas, Texas. The flight was diverted to Austin, where I was stranded on the tarmac for over 3 and a half hours without access to food for purchase. Upon returning to the original airport, I missed my connecting flight. The ticket agent was unable to assign me a new flight or provide a hotel voucher. They informed me that the earliest available flight was in 2 days. Despite my requests for assistance with accommodation and food expenses, I was told that they could not help. The lack of support and communication made me feel unsafe as a passenger. I am seeking clarification on my options moving forward but am disappointed with the overall experience and unlikely to choose your airline for future travels.

I am Dorothy Mack from Philadelphia. On May 17th, I booked a flight with Spirit Airlines to Atlanta, Georgia for May 22nd. Upon arrival at the airline 2 hours before the flight, I was advised to obtain a $55 card to check in my overweight bag. Unfortunately, this led me to the back of the line due to the flight being full and gates closed. The Supervisor offered a seat on the next day's flight at the same time as compensation. I found this situation both ridiculous and embarrassing as I had complied with the baggage rules and was ready to board. I am requesting a refund for my ticket and reimbursement for the baggage fees due to this poor experience. I have decided not to fly with Spirit Airlines in the future.

I reached out to your representative via phone, who directed me to you for assistance with this matter. I made a reservation on 6/5/19 through your airline website for a trip to Panama from Charlotte NC on 9/9/19 for my husband and myself. The confirmation number for the booking is VCKL4Z. Unfortunately, I've undergone treatment for cancer recently, including surgery, chemotherapy, and radiation, leading to a weakened immune system and other health issues. My oncologist advised against traveling to Panama due to CDC warnings about diseases spread by mosquitoes, water, and food which could severely impact my health. Even with precautions like vaccinations and medications, the risks are too high. I kindly request the cancellation of our reservations and a refund for the payment. How can we proceed with this request? Thank you for your understanding and assistance.

I traveled from Portland to Las Vegas on a Spirit flight and then continued to Indianapolis with the same airline. In Portland, I had no issues with my carry-on luggage that I brought with me on my trip. However, during boarding in Las Vegas for the flight to Indianapolis, I was unexpectedly asked to check my carry-on with no explanation provided. I was charged $65 for this, which has never happened to me in over 20 years of flying. This was my first time flying with Spirit, and I am disappointed with this experience. I kindly request a refund for the charge as it seems inconsistent within the same airline. I hope this matter can be resolved promptly. Thank you, Josh Crowell.

I am turning 75 on the 14th this month. Last year was extremely tough as I lost my husband and was rejected by my daughter. I have multiple health issues including Pulmonary Fibrosis, Fibromyalgia, High Blood Pressure, and Anxiety, which require expensive medications. I purchased a ticket (Confirmation: QIVN6U) to celebrate my birthday with family in CA but had to cancel due to sudden illness. I've been waiting to hear back from GetHuman for 9 hours now with no luck. I'm hoping for a reimbursement due to my age, health, and financial struggles. I am willing to provide medical documents and doctor details to prove my conditions. I'm reaching out for help during this difficult time. Thank you.

I received an email to check in for my flight, but when I tried, it said there were no seats available and advised me to contact Spirit. I have called multiple times, and despite being told about a 15 to 20 minute wait with the text messaging system for immediate answers, I have been waiting for 45 minutes without a response. I should have stayed on the phone. Why is it so difficult to get assistance?

Airline Confirmation QIVN6U, ticket was bought on May 12 for a flight on June 12. I will be turning 75 on the 14th. As an elderly, low-income individual with various medical conditions, I planned to celebrate my birthday with my nephew in CA, my only relative. Unfortunately, I fell ill two days ago with worsening symptoms due to my lung fibrosis, fibromyalgia, and other health issues. Concerned about my ability to fly, I made the decision to cancel my flight with ample notice in hopes of obtaining a refund. I can provide medical documentation if needed. After being directed to a support line, I experienced a 14-minute wait time but ended up waiting for 9 hours before going to bed with my query showing as in progress. I am currently at home awaiting a call back, with a doctor's appointment scheduled for tomorrow at 9:30 A.M. I kindly request assistance in resolving this urgent matter due to my elderly, low-income, and health challenges. I would greatly appreciate speaking to a live agent instead of automated services. Your understanding is valued, and I will patiently wait for further assistance. Thank you.

Hello, My spouse and I were scheduled to travel to Cancun on the 10th. We arrived early and were assured by Spirit at DTW that we would make our flight. Unfortunately, the line was excessively long and we were subjected to a thorough security check, causing us to miss our flight. After contacting a customer service representative, our flight was rescheduled for the following day to Cancun. However, upon arriving at the airport the next day, we discovered that our reservation was from Dallas to Detroit, not to Cancun as requested. We ultimately flew to Cancun on the 13th but incurred an additional cost of $[redacted]. Due to the mix-up, we missed three days of our prepaid vacation. The travel agency agreed to extend our stay by three days at no extra charge. I kindly request to modify our return flight from the 19th to the 22nd.

I am Ms. E.G., and on Raleigh Durham Flight [redacted], my mother A.C., my daughter J.A., and I checked in our tickets and bags before boarding. The staff assured me there would be no excess baggage charge since we only had 3 carry-on bags and 3 small bags under 5 pounds each. However, when transferring at Fort Lauderdale, a rude staff member insisted on payment for the bags. Despite explaining our prior check-in experience, they threatened to bar us from boarding. Due to my mother's declining health, I had to pay to avoid further issues. She suffers from diabetes, and the stress caused her to fall ill, leading to hospitalization. I kindly request a refund for the unfair charges and urge you to prevent employees like this lady from tarnishing your company's reputation. Thank you for addressing this promptly; otherwise, I will pursue other measures.

I have been wrongly charged for a flight I never booked or took. The unauthorized charge was made on my credit card on 3/24/19 for flights I did not authorize. The transaction number is [redacted] for $1. I have never used Spirit Airlines before. Despite my credit card company's investigation with Spirit confirming the charge, I did not make this purchase. I need more information as someone may have stolen my card details. I was informed the transaction was connected to a person with the last name Hemphill, a family member I do not know. I am preparing to file a police report. Immediate assistance resolving this issue would be appreciated.

During my recent flight from MCO to BDL, I encountered an issue with baggage fees. Despite being told by three employees that I didn't need to check my two additional bags, I was later charged $[redacted] at boarding. I explained that a desk agent had assured me they could fit under the seat, but the staff member who confronted me was unsympathetic and made me feel embarrassed. I observed other passengers with similar bags encountering no issues, and I have photographic evidence to support my claim. This experience has left me feeling disrespected and unwelcome, and I don't plan to fly with this airline again. Another passenger's interaction over purchasing drinks, where the flight attendant cited thin cabin air as a reason to decline the sale, further contributed to an atmosphere of discomfort.

On 06/21/[redacted], I was traveling back from Las Vegas, Nevada to Chicago, IL when I encountered an issue with carrying on my bag at gate B25. The employee asked me to pay $65 for the bag, which seemed small to me. I explained that I have traveled internationally with various airlines recently without any charges for a similar-sized bag. The bag dimensions were 20 inches high, 12 inches wide, 7 inches thick, and around 5 pounds. Despite pointing out inconsistencies with other passengers, I was rudely told to pay or not board. I reluctantly paid, but felt it was unfair given the circumstances. I hope to receive some clarification on this matter. Thank you.

I was charged double for a flight to Myrtle Beach on June 15th, [redacted]. I inquired about the cost on June 8th and spoke with an agent, but no reservation was made, and I didn't receive any confirmation number. After discussing with another agent, I booked a different flight with confirmation #JDD1TJ. The flight was at 10:55 am on June 15th, landing at 12:15 pm in Myrtle Beach, in Row 10 seats ABC on Flight #[redacted]. My credit card was billed twice, and Spirit claimed I was a no-show on the first flight, despite only booking one. My total charge should have been $[redacted].45, but I was charged $[redacted].07. Spirit informed me to contact you with confirmation code QEMVNG for reimbursement. Thank you.

I arrived at the airport and was informed that I had missed my flight due to overbooking. The airline stated there were no available flights for the next 24 hours and offered no further assistance. As a solo female traveler, being left in such a situation was concerning. I am requesting a full refund for my flight expenses. The flight in question was Flyt # [redacted] with Spirit Airlines scheduled for 6:15 pm. I live [redacted] miles away from the airport and had no local contacts to rely on for help. Throughout this experience, customer service was severely lacking. Despite having recent shoulder surgery and wearing a sling, I had to drag my luggage alone without any offered support. When I asked for assistance, I was met with unhelpful responses and a lack of empathy. This occurred on June 12, [redacted].

Upon reaching the airline check-in, I inquired about a potential issue with my last name not matching my reservation. The lady assured me it wouldn't be a problem. However, upon reaching security, I was stopped due to the last name discrepancy causing a delay. Despite waiting for 20 minutes, no one assisted me. The security lady seemed indifferent to my situation. Only after expressing my frustration, someone finally helped and suggested I return to check-in to resolve the issue. By then, my flight had departed to Las Vegas without me. My luggage was onboard bound for Virginia, and now it's lost in Las Vegas. With my two young children in tow, I believe the airline should refund me for the poor service at check-in that led to this situation. The least they could do is send my luggage on to its correct destination in Norfolk, VA, where I have provided the address. I expect it to arrive by Saturday. The responsibility for this mishap lies with the airline, not me. Thank you. Regards, K. V. Howard. Flight SIH3QK on July 2, [redacted], with baggage claim tickets [redacted], [redacted], and [redacted], traveling on Flight #NK1423 from Sacramento to Las Vegas.

I attempted to check in online and selected a seat, but was unable to complete the payment as the ticket was booked by someone else using their card. At the airport, I chose free random seating, but later realized I was charged twice for a service I did not use. I would appreciate assistance in obtaining a refund for the duplicate charge. Thank you for your help.