Spirit Air Customer Service Issues

I wanted to share my recent experience traveling round-trip from Cleveland Hopkins to LAX with Spirit. Flying back, we unexpectedly had to pay $65 per personal item at the gate, totaling $[redacted] for 3 items. The gate agents were rude and made us feel uncomfortable, demanding the fee even though we were not charged on the initial flight. They were not clear about how the items should fit in the slot and wouldn’t provide their full names. This abrupt behavior was disappointing and unprofessional. I witnessed inconsistent enforcement of the policy, leaving me feeling frustrated and discriminated against. Despite this, I hope for a resolution and wish to continue flying with Spirit. You can reach me at [redacted].

During my flight from Fort Lauderdale to Boston, I sat beside a lady who was unwell the entire time. Despite feeling sorry for her, I wonder if there is a procedure for situations like this. It would have been great if the flight attendant could have moved me to a different seat given there were empty ones available. I refrained from asking at the time so as not to upset her further. A more tactful approach could have been for the flight attendant to inform the lady that they would relocate her seatmate for privacy reasons. This would have been preferable to potentially insensitive remarks like the one made during the flight.

I traveled home with my granddaughter on Flight [redacted] from Atlanta, GA. The flight had a delay, causing us to land at 11:14 instead of the scheduled time. Despite the delay, we faced a seating issue as my granddaughter's seat was not assigned due to an oversight during booking. The airline provided us with seats, but we were later asked to move to accommodate a family with small children. The attitude of the staff member during this exchange upset both me and my granddaughter. Additionally, the lack of hot water for soup, Wi-Fi, and non-reclining seats further added to our discomfort. This experience was especially disappointing as it was my granddaughter's first flight and my first time flying with this airline. I hope to bring this to your attention for future improvement. My airline confirmation code is K8Z5TV.

To Whom It May Concern, I am writing to share a concerning experience my family encountered during our recent Spirit flight [redacted] from Fort Lauderdale to Los Angeles on 9th April [redacted]. My partner, L.G., our 8-year-old son P.G., and I were impacted by the behavior of one of your gate agents, identified as Laurice. Upon attempting to board the plane with a boxed bread maker, Laurice abruptly informed us that the item could not accompany us onboard, without providing a clear reason or offering an alternative to store it in the hold. Despite our efforts to explain the significance of the item, meant as a gift, we were met with unwarranted hostility and inflexibility. This contrasted sharply with the professionalism and kindness we experienced from other Spirit staff members. This incident was particularly distressing as this was our first time flying with Spirit, and the lack of communication and understanding from Laurice and her Supervisor left us feeling mistreated and confused. We are requesting the return of our bread maker or a full refund, enclosing the original Amazon receipt for your reference. Additionally, we noted the dimensions of the item were within the personal item allowance, and we were not given the option to pay any additional fees. Thank you for your attention to this matter. Sincerely, O.O.

I seem to have misplaced my laptop. I remember having it with me on Wednesday, April 10th, in Ft. Myers, Florida, for a 12:24 flight to Detroit, but when I arrived home, it was gone. I suspect it might have been taken from my tote while I was distracted at the baggage carousel. I'm looking to file a claim with Spirit Airlines and wondering if the laptop was found on the plane. I am also interested in finding out if there are security videos in the baggage claim area at the airport that could help locate my laptop. Any assistance in contacting the airport for help with this matter would be greatly appreciated. I was hoping to speak with a person directly, but that hasn't been the case so far.

I faced challenges trying to check my bag after checking in online. Despite receiving a pending charge email, the representative couldn't find me in the system and wanted to charge extra. Even after multiple attempts at the kiosk and service desk, I couldn't check my bag before the check-in closed. I had to pay extra to bring it on board. Assured that I wouldn't miss my flight, I arrived at the gate too late and was denied boarding. The gate representative was unhelpful, forcing me to wait for the next day's flight. After exploring alternate options, I was left without a solution and had to purchase another ticket from a different airline, landing in Orlando instead of Tampa and driving home late at night. I request a refund for the original ticket, checked bag fee, last-minute ticket, and driving expenses incurred due to this inconvenience.

My spouse, E.R. and A.C., had tickets for Spirit flight [redacted] from New Orleans to Denver tomorrow at 6 a.m. The flight has been canceled, and unfortunately, all Spirit flights are fully booked for the same date. The scheduled arrival time in Denver was 9 a.m. We have an international flight to catch to Paris with Norwegian Airline flight number [redacted] at 8 p.m on the same day. Given the time constraints, we must now secure a morning flight with a different airline since Spirit is unavailable. This unexpected change will incur additional costs. We believe that due to the cancellation, we are entitled to a refund (not a voucher) and reimbursement for the price difference between Spirit flight [redacted] and the alternative. Our only viable option is Frontier Airlines F9479 departing at 10:41 a.m., which is notably pricier. Contacting Spirit by phone has been unsuccessful. We are urging for a prompt resolution in line with the circumstances described.

To whom it may concern, I am writing to address an unfortunate experience I had with your airline recently. During my round trip from OAK to LAS with confirmation number D8RIGF, I encountered significant issues on my return flight back to Oakland from Las Vegas. Upon arrival at LAS, our departure on Flight [redacted] LAS to OAK scheduled for 8:40 am faced delays due to maintenance. Despite reassurances and multiple delays, the communication regarding the problem was inconsistent. Our flight was first canceled via email, yet we were kept onboard without any clarity on the situation. After prolonged uncertainty, we were finally deplaned for further maintenance without being informed of the exact issue. Subsequently, the lack of updates or solutions led to us exploring alternative arrangements as the flight cancellation became evident, contrary to what was communicated by the crew. While seeking assistance, our only option was to wait for a flight the next day, leaving us to incur additional expenses for hotel accommodations as per your policy guidelines that guarantee support in such situations caused by the airline. I am eager to receive your resolution on this matter, and I am open to further communication regarding the compensation for the inconvenience faced. Thank you.

I misplaced my prescription glasses in Terminal B after leaving from gate B37 on Tuesday, April 23rd on Flt [redacted]. Despite trying to reach out to Massport without any luck, I suspect I may have left them in the closest bathroom to Gate B37. The lost glasses are recent and have a prescription. I can be contacted via email at [redacted] or on my cell at [redacted]. I am happy to provide a small reward for their return. Thank you, Mary H.

Hello, I am experiencing an issue with my upcoming Spirit reservation. Upon reviewing it, I noticed that the passenger's last name is incorrect. The name currently listed is Abeer Stewart, but it should be "Abeer Hamid." My last name is Stewart, and I believe the system may have auto-filled the wrong information during entry. I have reached out to Spirit multiple times, and they mentioned that the matter would be resolved within 24-48 hours. However, it has been longer, and I have not received any updates after sending the necessary documents to the support email address. My flight confirmation number is N9865S, and the flight is just a week away. I really need this to be corrected as promised by the support team. Any assistance you could provide would be greatly appreciated as I am unsure about the next steps. Thank you, Lynwood Stewart

I took a Spirit Airlines flight from Chicago to Cancun on April 25, flight [redacted]. When I arrived at my hotel, I realized my jewelry case was missing from the checked bag I had with Spirit. I found one earring at the bottom of the suitcase, suggesting the case had been opened. Upon returning to O’Hare on April 20, I reported the loss to a Spirit employee who advised me to file a report with the Chicago police, which I did. The officer informed me that someone would contact me, but by April 23 I had not received any communication. When I followed up with the police department, they directed me back to Spirit. I attempted to contact Spirit through various methods but was unable to report the issue online without a "confirmation number." After seeking assistance through Get Human and waiting 24 hours with no response, I located a mailing address. I plan to send a letter but would appreciate guidance on my next steps.

I am a Spirit Fare Club member and credit card holder seeking a refund for airfare and compensation for a rental car relocated due to a plane's electrical malfunction and a missed connection. We had to arrange a last-minute flight with another airline at the airport to avoid missing our plans, costing us hundreds of dollars. Although a claim was filed by a supervisor or manager who assured me of contact within a week, a month has passed with no communication. The manager confirmed that refunds and expense differences would be covered. Despite my attempts to alert the service personnel at MSP about missing the connection, we were assured multiple times that we would make it. Please reach out to me urgently at [redacted]. - M. L. Our missed flight was NK562, followed by delayed flight NK169.

I recently flew with Spirit Airlines to Florida on 04/25/[redacted] from Bradley airport. While boarding, the attendant measured my carry-on bag and charged me $[redacted] because the wheel protruded slightly. Despite observing others with larger bags not being charged, I complied. Onboard, I requested assistance for my disabled father, and the attendant responded loudly and rudely, causing embarrassment. Feeling ignored, I didn't seek further help during the flight. During our return on 04/29, we were seated far from the front, making it hard for my father to walk. I refrained from speaking up due to previous experiences. I plan to share this negative experience on social media and advise against using Spirit Airlines in the future. This was my first and last flight with them. I am willing to pay more to avoid such humiliation and disappointment again.

My Spirit Airlines flight, #[redacted] with booking #[redacted] for April 21, was canceled, causing me significant inconveniences. Despite Spirit Airlines failing to assist me in finding an alternate flight, I managed to secure a Delta Airlines flight, reaching my destination 14 hours later than scheduled. I incurred losses of $[redacted] for a missed resort booking and an additional $[redacted] for wasted car service time while attempting to rebook with Spirit before they canceled. This totals to $[redacted], excluding extra costs from using another airline and the stress endured during this ordeal. Spirit only offered a $50 voucher for the two tickets I purchased. I have spoken to several unhelpful representatives, including Mathew [redacted], Eva [redacted], and Nicole [redacted]. I have been instructed to contact you to address this matter. Please advise on how you intend to resolve this issue. Thank you. - H. Scott.hide email

I made a reservation with Spirit Airlines for May 3 to May 5 with my credit card ending in [redacted]. The charge of $[redacted].58 was processed for Britney B.’s ticket. My itinerary details were for flights departing on May 3 at 7:35 pm from IND to 9:18 pm at MYR, and returning on May 5 from MYR at 5:00 pm to IND at 6:51 pm under booking reference number [redacted]. However, upon attempting to use the ticket, the itinerary showed different dates of May 5 to MYR from IND and May 7 back to IND from MYR, which I did not purchase. This issue has occurred in the past and was resolved through a refund due to a reported glitch on the third-party website Cheapflights. I have initiated a chargeback through my bank and reported this to the Attorney General's Office. I demand a full refund for this inconvenience. I can provide the snapshot of the original booking details. I anticipate a call with an explanation regarding these reoccurring discrepancies. My contact number is [redacted]. Thank you, Bruce J.

I have a credit due to a cancellation, but just noticed that there's a deadline to use it. I find it inconvenient as I don't plan to travel within this timeframe. I was charged a $99 cancellation fee and a $39.98 spoilage fee, although your website states the cancellation fee is $[redacted]. I believe I should have at least a year to use my credit. I'm unhappy with the cancellation policy, as there was no mention of a spoilage fee or the credit's 30-day deadline on your site. Many other airlines offer a year to use credits. This was exactly why I was hesitant to fly Spirit in the first place. I kindly request a refund of the $39.98 spoilage fee and an extension of my credit to one year. I would appreciate your reconsideration. Thank you. -Rosa W.

My father, aged 87, is currently in a nursing home. Recently, his health has taken a negative turn with a temperature of [redacted].5 for the past 3 days. He is refusing to eat or drink and has expressed feeling like he is nearing the end. In light of this, I must cancel my upcoming round trip flight to New Orleans with my fiancé departing on May 13th and returning on May 16th. As his only remaining family member, I am unable to leave his side. I kindly request a voucher for a future flight when the situation with my father is more stable or if he passes.

I purchased a window seat for myself and my wife for $32.00 each on flight PB876M. The seats I chose were 21E and 21F, but upon boarding, our seats were changed to 14D and 14E. However, upon arriving at row 14, seats 14D and 14F were already taken. Unfortunately, my wife had to sit alone in 14E as I sat in 15D, not a window seat as I had originally selected. I believe I should receive a refund as the seats I paid for were not honored, resulting in us being separated during the flight.

We arrived for check-in on schedule, but encountered issues with the luggage tag printing machine. While waiting for assistance, the agent we dealt with was unhelpful and discourteous, claiming we wouldn't make our flight on time. Unfortunately, we missed our flight without any offer for rebooking or reimbursement. This lack of customer service is disappointing considering we paid for our baggage. One agent even denied a refund for our bags, but thankfully, another kind agent eventually stepped in to assist us.

I booked a flight and car rental on spirit.com for $[redacted].44. The price was affordable, which is why I went for it. However, upon picking up the rental car, I was surprised to be charged an additional $83.48 for undisclosed fees by the car rental company. The issues persisted as the car I originally selected was unavailable, and they wanted more money for an upgrade. As a tall person, I needed a specific car like the chevy Malibu for comfort, but the car provided was dirty, had belongings from the previous renter, and even had expired license plates. Given that I had already paid the total amount quoted, I am requesting a refund of the $83.48 due to all these inconveniences.