Spirit Air Customer Service Issues

On December 17, [redacted], I experienced intense pain in my left ear during the plane's descent into Myrtle Beach. The pressure caused discomfort in my ear, throat, and left side of my head for several days. Home remedies were ineffective, so I sought medical help on December 26, [redacted]. The doctor prescribed antibiotics and nose sprays to alleviate the pain and advised me to see my doctor upon returning home. However, as of December 30, [redacted], my left ear remains clogged. I am concerned about my upcoming flight back to New York and will provide a doctor's note for confirmation. I am requesting either a full refund for the return flight or the ability to use the refund amount for a future ticket.

I am looking to register the seat we won during our flight to LA on December 20, [redacted]. I was instructed to do this within 14 days, which is also mentioned on the voucher. Despite following all the steps on the voucher and attempting to sign up, I encountered an error. I contacted "spirit help" online, and after they provided a phone number, I made several attempts to register online as advised. After speaking to George from the free spirit department, I tried different browsers and devices but the issue persisted. George suggested sending a screenshot of the error since he couldn't register me over the phone. The error message "Load Error: Reference to undeclared entity ‘reg’. Line 22, position 25." appeared in the terms and conditions section for the last four days. I appreciate any assistance in resolving this matter promptly before the voucher expires. Attached are the relevant files. Thank you. Y. Berhane

I had a difficult experience traveling from Cancún to Ft. Lauderdale on 1/14/[redacted]. I paid for the bag fee at the airport for 2 bags but was unable to board the flight due to some confusion. The airport staff were unprofessional and rude, providing incorrect information and causing us to miss our flight. Despite reaching the gate in time, we were not allowed to board as the security had already closed the flight. Our luggage was removed, seats were given to standby passengers, and there were no clear announcements in English before the boarding time. We ended up missing our connecting flight and had to wait for the police to be involved before being allowed to leave. We asked for a refund on the bag fee, but were told it was not possible. I believe there should be evidence from cameras or gate reports to support our version of events. My confirmation number is [redacted][redacted] dated 1/14/[redacted]. I hope for a resolution or compensation for the troubles I faced during this trip. Thank you.

I recently flew back on Spirit Airlines flight NK [redacted] from Las Vegas to Denver. During the trip, I was deeply disappointed by an incident involving a Spirit employee and a passenger named Aaron sitting near me. The employee asked Aaron to cover up his T-shirt, which I found unnecessary and humiliating. This experience has left me feeling hesitant about choosing Spirit for my future travels. My son and I have been loyal Spirit customers for a while now, but this situation has truly soured our opinion of the airline. Aaron was in seat 11F, and I was in the aisle seat in front of him. It's disheartening to have encountered such discrimination during what should have been a routine trip home.

I contacted customer service for clarification on a one-time flex change option for my upcoming Spirit Airlines flight. Despite previous negative experiences, I was hoping for a better outcome due to the affordable prices. When inquiring about changing my travel dates, the representative was unhelpful and only quoted a high price. I politely asked for further explanation of the free change policy and inquired about other options, but she was dismissive and abruptly ended the call after asking about my hotel reservation, which felt unnecessary. As a nurse, I understand customer service challenges, but it was disappointing to not receive adequate assistance. Despite hesitations from family and friends, I had already purchased our tickets. The interaction has left me unsure if Spirit Airlines is the right choice for future travels. I wanted to share my feedback directly here rather than leaving a negative online review. Thank you for your attention.

I am Theodore Williams. I made flight reservations for my grandson and his girlfriend from Philadelphia to Fort Lauderdale on Jan 21st (reservation code WH5KPN) for a family gathering in South Florida. Regrettably, they have broken up since then. While my grandson will still be coming to Florida, his ex-girlfriend Rochele Wagner will not be joining us. I contacted customer service and a courteous agent explained the cancellation policies, including penalties. I am requesting a refund instead of a credit for a future booking due to this unforeseen circumstance. Given the unexpected situation and lack of control, I kindly ask for the $[redacted] cancellation fee to be waived. Thank you for your understanding.

My experience with SPIRIT AIRLINES has been a nightmare for the past week. Despite being issued 2 vouchers worth $[redacted] each, they are essentially useless as they only go towards the base fare, something that was not communicated to us initially. This led to only $38 being usable out of the $[redacted] total. I reached out with 4 complaints but received no response, finally getting in touch with the person who issued the vouchers for poor customer service. When I suggested splitting the vouchers into 2 for $50 towards tickets and 2 for $50 as credit, the airline refused to make any adjustments, leaving me frustrated and upset. The lack of customer service skills and failure to address my concerns, coupled with an agent's dishonesty about pricing and website login issues, has made me never want to fly with this airline again. I feel ignored and disrespected, and will be escalating my complaint to the BBB, FTC, and the Attorney General due to the added stress caused by this whole ordeal.

Hello, I am writing on behalf of Theodore Williams. On January 21, he booked roundtrip flights for his grandson, Collin Wainwright, and his grandson's ex-girlfriend, Rochele Wagner, from Philadelphia to Fort Lauderdale. The booking reference number is WH5KPN. Due to the relationship breakup, Rochele Wagner will no longer be traveling. Theodore Williams has already contacted customer service, who explained the cancellation policy. He is requesting to cancel only Rochele Wagner's reservation, specifically asking for the cancellation fee to be waived. Moreover, he prefers a refund over a credit due to the unforeseen circumstances. Your understanding and assistance in this matter would be greatly appreciated. Thank you.

I arranged a flight for my son, Marcus Hempker, who is currently stationed at an Army military base. He was granted a 4-day weekend from February 15 to February 18, so I booked a flight for him from Houston, Texas (IAH) to Orlando, FL (MCO) to Columbus, Ohio (CMH). However, on February 18, when he tried to board the 6:30AM flight from Columbus, Ohio (CMH) to Orlando, FL (MCO), arriving at 5:45AM, the ticket agent refused to give him a boarding pass. Another customer faced a similar situation. They both had to pay an additional $[redacted].00 to fly out the next morning, causing issues for my son in the military with future obligations. I am disappointed by the lack of customer service in addressing these circumstances.

On January 21, [redacted], I made a booking for round trip flights from Philadelphia to Fort Lauderdale from April 4-8 for my grandson, Collin Wainwright, and his girlfriend, Rochele Wagner. The confirmation code is WH5KPN. Since the booking, Collin and Rochele have separated, so I now need to cancel the reservation for Rochele Wagner only. I had a pleasant conversation with a customer service representative who explained the company policy. Following their suggestion, I am reaching out through this platform to request a waiver of the cancellation fee and a refund instead of future credit. I appreciate your understanding of this situation, which is beyond my control. Thank you for your assistance.

Good afternoon, I have been a loyal Spirit Airlines customer for many years and have always recommended it to my loved ones. However, my recent trip from Puerto Rico to Houston with a layover in Orlando was a disappointing experience. My flight was delayed multiple times, causing me to arrive home at 3 a.m. the next day before going straight to work. I am requesting a refund or credit as the delays forced me to incur additional expenses on airport food, drinks, a neck pillow, extra tampons, and jeans due to unexpected circumstances. This was a unique and troubling situation for me, and I hope for a resolution.

I experienced a disappointing situation with Spirit recently. While returning from Ft. Myers to Akron/Canton on Feb. 27, the flight was overbooked. They requested three people to take a later flight with a $[redacted] voucher. After some hesitation, I volunteered. However, there was confusion and delay in retrieving my luggage and flight departure got postponed due to mechanical issues. When I inquired at the counter, they said they no longer needed me. This caused a lot of inconvenience and frustration as I had made alternate arrangements which had to be undone. The lack of clear communication and professionalism from Spirit's staff left me feeling mistreated. I hope to receive a satisfactory response as to why I was asked to deboard and then not needed, despite the flight's delayed departure. This experience has made me reconsider future flights with Spirit. Thank you for addressing this issue promptly.

This is my first experience flying with Spirit Airlines. Our trip to Jacksonville was smooth, but the return trip was problematic. Our flight was delayed twice and then ultimately cancelled on 3/4/19. We were returning from a funeral for my husband's father and could not afford any more stress. We were only able to fly out the next evening, on 3/5/19. On that day, we were informed that our luggage was 8.1 pounds overweight. The day before, our luggage was not overweight, and we made no changes or additions to it. I requested a waiver due to the inconvenience. I missed a day's wages because of the cancellation caused by your staff's absence. Despite being offered food and accommodation vouchers, we declined as we had alternative arrangements. I am thoroughly disappointed by how we were handled. The duty supervisor declined to waive the $30 overweight baggage fee, showing little empathy for the additional costs we incurred. This treatment does not align with good customer service practices. Given that I could have had a more respectful experience with another airline for the amount I paid in fees, I kindly request a refund of the $30 charged for the overweight luggage, considering it was not overweight the day before. Thank you for your attention. Jerry W.

I made a reservation for my cousin, William Tucker, on Flight [redacted] from Denver, Colorado to Fort Lauderdale, FL on Monday, March 11, [redacted]. He encountered issues at the airport as there were no Spirit employees to assist him. After waiting in the wrong line, he missed his flight due to poor communication and rude staff. It was frustrating to have to pay $[redacted] for a new flight because of the airline's lack of organization. I kindly request a refund for this fee. The confirmation code is SH7ETN.

I recently booked a flight from Las Vegas to Chicago through a trucking company. While I expected a baggage fee, I was shocked by the $[redacted] charge for a single checked bag and a small carry-on. This unexpected cost has now exceeded $1,[redacted], including lost wages and additional hotel expenses. Disappointed by the situation, I was supposed to arrive early Friday in Chicago to start driving by mid-afternoon. However, due to the delays caused by the company's mishandling, I found myself stranded in the Las Vegas airport, depleting my credit cards and missing out on a $[redacted] hauling job for the weekend. My attempts to seek assistance through your website were futile as I was unable to speak to a live representative. The lack of clarity regarding baggage policies added to my frustration. As a 63-year-old traveler facing the cold weather upon my return, this whole experience has been incredibly disheartening.

While retrieving my luggage at LaGuardia on Wednesday, March 13, [redacted], I encountered an issue with the sizers. Attempting to lift my baggage from the sizer, I unintentionally stepped into the larger compartment in front of the smaller one for leverage. This resulted in a fall causing a head injury and my leg getting stuck in the sizer. Despite the EMT's recommendation of hospitalization, I opted to return home. The poorly designed sizers caused me considerable pain. In light of this incident, I am anticipating a goodwill gesture of [redacted],[redacted] frequent flier points for both myself and my husband, associated with our Free Spirit numbers [redacted] and [redacted]. Our flight confirmation code was HI6GYX. This experience has highlighted the impracticality of extracting luggage from the smaller sizer without adequate handles.

I was on Flight [redacted] from Chicago to Ft. Lauderdale today, March 16th. We experienced an abrupt stop on the runway and remained stationary for several minutes while multiple fire vehicles circled our plane. Eventually, we were escorted to the gate. It took a while after everyone had disembarked to retrieve our stroller and car seat for our 19-month-old. Upon placing him in the car seat, the strong smell of jet fuel was noticeable. When we took him out, he smelled of jet fuel, and both the car seat and stroller were damp and smelled of fuel. We are concerned about his health and cleanliness. We expect Spirit to address this promptly due to the incident on the runway. We urge Spirit to take this matter seriously and contact us immediately regarding the necessary actions to resolve this situation.

My flight from Las Vegas, Nevada to Denver, CO was canceled on 3/14 and 3/15 due to bad weather in Denver, which led to additional expenses, two extra days finding accommodation, and missing work. However, upon departing on 3/16, I was unexpectedly charged $65 for a carry-on that was previously included on my flight to Las Vegas. Feeling embarrassed and inconvenienced, I believe that the additional fees were unwarranted after the previous flight disruptions. In order to compensate for the inconveniences, I kindly request a round trip ticket from Denver, CO to Las Vegas, Nevada sometime this year, as I wish to continue using Spirit Airlines. Thank you, David G.

I had a flight from Houston, Texas to Atlanta, Georgia with the confirmation code SB8NFP. The flight was scheduled for 9:45 am, and when I tried to get my boarding passes at 9:00 am, the machine wouldn't print them. I approached the front counter, but I was told it was too late to board. Despite having arranged for wheelchair assistance through a representative who was supposed to check me in, I was informed there would be a $99 charge per person to rebook. I argued that my flight hadn't left yet and I had 45 minutes to spare, but the staff insisted on rebooking. Eventually, customer service rebooked me on a connecting flight, which resulted in an overnight stay at the airport with a 2-hour layover in Orlando. Due to missing my appointment in Georgia, I had to reschedule for April 8th or June 3rd, which posed a conflict with another medical appointment in April. The entire experience was inconvenient and frustrating for me and my husband, as we had paid for our tickets in advance but couldn't board the original flight due to overbooking.

When attempting to redeem my $50 Spirit voucher for a flight booking, I encountered an issue where only $24.99 was applied instead. I am eager to utilize the voucher before its expiration on 4/4/19 and kindly request Spirit adjust the amount to the promised $50. Email from Bianca of Spirit's Guest Relations Team: Thank you for sharing your concerns. Your feedback has been relayed to our Airport Operations Management team for review and training purposes. We value your input to help enhance our guest experience. In lieu of your recent experience, we offer a Future Travel Voucher (FTV) for future travels. The FTV amount is intended for base fare on Spirit flights and valid for 60 days. Please take this opportunity to plan your next adventure. Guest: S. Gregory Voucher Code: [redacted] Amount: $50.00 Expiration: 4/4/19