Spirit Air Customer Service Issues

Hello Spirit Air, I was on flight NK818 departing from Aguadilla, PR at 3:55 pm with confirmation number V77Q3y. Unfortunately, the flight was canceled, leading me to wait in line for three hours to change my ticket and endure an overnight stay on the airport floor. This caused me to miss a day of work and incur extra parking fees. As compensation, I received $[redacted] in flight vouchers along with two $50 vouchers and a $25 voucher. However, I encountered issues using these vouchers, receiving messages stating they couldn't be applied to the flights. Despite seeking assistance from customer service and obtaining additional vouchers, I faced difficulties redeeming them. An agent named Mel offered to help me use the vouchers to purchase a ticket from Atlantic City to San Jose, Costa Rica, for travel in December, January, or February, except for specific dates due to my upcoming trip to Puerto Rico. After a prolonged wait, the agent informed me that the cost after applying the vouchers would still exceed $[redacted], which seems unreasonable as typical flights to my destination are not as expensive. I'm disappointed by the lack of transparency and integrity in these dealings and kindly request a usable flight voucher as compensation.

On October 17, [redacted], I reached out to your customer service regarding my husband's hospitalization, which prevented me from traveling as scheduled. Unfortunately, the representative I spoke with was unhelpful. I waited until 11-12-[redacted] before contacting customer service again, as advised to fill out a form on the website. Today is the first day I have had internet access on my computer, prompting me to submit this now. If a refund is not possible, could I possibly use the ticket for a future date? I am uncertain of when I will be able to travel due to my husband's ongoing health issues. He has not shown signs of improvement, and my daughter, a hospice nurse, is unable to provide round-the-clock care for him while I am away.

COMPLAINT: On 11/15/18 at 1:53 PM, I received an email from [redacted] informing me of the delay for Flight #[redacted] from ATL to PHL. The original departure time of 7:54 P.M. and arrival at 9:52 P.M. was rescheduled to a new departure time of 9:10 P.M. and an arrival at 11:08 P.M. I had received a text one hour before the original departure time stating the flight was on time, causing me to miss the flight due to travel time and traffic. When I called Spirit Customer Service at [redacted], the representative did not apologize for the error and offered a flight two days later as the only alternative without accommodating my medical appointment and legal matter scheduled for 11/16/18. Requested to speak with a supervisor but was informed they could not assist further. Billy (ID [redacted]).

On November 15, [redacted], our flight was canceled from LaGuardia to Detroit, and we were re-routed to Logan airport. Spirit arranged for a hotel stay, provided a food voucher, and booked us on Jet Blue. They assured us they would cover the cab fare to the hotel and back, as promised by Station Supervisor Krunal Pargnee. We faced challenges with the cab service, incurring costs of $[redacted] to the hotel and $[redacted] back to the airport. Despite a missed cab, a kind hotel employee drove us for $[redacted] in cash. Unfortunately, he couldn't provide a receipt. We seek reimbursement for the $[redacted] cab fare expenses. The original booking was for Ronald & Linda Cross, Confirmation Code 18ZC4F, Flight [redacted]. Please advise on how we can claim the reimbursement. We appreciate Spirit's efforts in handling the cancellation, and commend their staff for their exceptional service during a challenging situation. Best Regards, Linda Cross & Ronald Cross

Hello, My name is Christopher S. Yesterday, I took a Spirit flight from Las Vegas to Houston. My confirmation code is TCBG2J. I was charged $65 by the check-in officer for a bag she said was too large, even though it was the same bag I flew in with to Las Vegas without any problems. After paying the fee, she allowed me to take the bag on board without checking it. I have been a satisfied Spirit flyer and recommended your service for years. If this issue is not resolved with a refund, I will have to reconsider flying with Spirit in the future and will share my negative experience with others.

Hello, I am reaching out to ask for a refund for my flight on Friday, November 9 from MSP to Los Angeles, Flight # NK323 with Spirit Airlines. The communication from the Spirit Staff was lacking from the start. We were given unclear information about the flight issue, and reasonable alternatives were not provided during the 8+ hour delay. I had to give up a $50 deposit for a tattoo appointment scheduled for Saturday morning (fortunately the artist was understanding and rescheduled for the next day). I accidentally dropped my phone in the bathroom and cracked the screen while waiting for updates on our flight, adding to the stress of being awake for nearly 24 hours due to the delay. I was disappointed to only receive a $7 voucher after such a long wait before boarding. Although I have previously enjoyed seamless flights with Spirit Airlines and found the staff to be friendly and helpful on past journeys, this recent experience was far from satisfactory. I hope for a refund for this unpleasant flight. Delays can happen, but I am disheartened by the way this was handled and the lack of compensation for our inconveniences. A $7 voucher for an 8+ hour delay is not reflective of the situation. I had plans to travel to NYC for New Year's Eve with Spirit Airlines, but now I am unsure. I am hopeful we can resolve this situation to restore my trust in your brand. Could you assist me in making my next reservation without issues? Thank you and looking forward to your prompt response. Regards, Marlu A.

I recently made a reservation for a flight with a carry-on bag and paid a fee of $55 for it. The confirmation number for my reservation is RYCU4M. I didn't use the carry-on and had it credited back to my Spirit account as advised by a representative. The representative mentioned I could use this $55 credit for future flights. I am now trying to book a flight for December 14, [redacted] and was surprised to learn from another Spirit representative that the $55 voucher has expired. I'm disappointed by this situation and I kindly request an exception to be made so that I can use the $55 credit for this booking. I would be grateful for your assistance as I would have planned my travel differently if I had been informed about the expiration of the credit. Thank you for considering my request.

On October 2, [redacted], I made a booking for a flight from MSP to LAX with confirmation code ZGEYYQ. On the day of the flight, I received a notification that the departure time was changed from 6:20 to 7:43 due to a delay. Our park and ride service experienced delays, so we arrived at the ticket counter around 6:00 assuming the flight was delayed. However, we were informed that the flight was not delayed and we missed the boarding. I would like to acknowledge the remarkable assistance provided by the airport staff in finding alternate routes to Los Angeles. Despite not having all their names, the MSP team was outstanding. We were rerouted to Vegas as there were no available flights to LAX. Upon arrival in Vegas, I managed to secure a ticket to LAX at an additional cost for myself. I believe this situation could have been avoided if the communication about the delay was accurate. Despite being told about the airline's policy, I kindly request a refund of approximately $[redacted] for the unexpected expenses incurred. My family and I are willing to support and recommend Spirit Airlines if some responsibility can be taken for the confusion. We appreciate your attention to this matter and eagerly await your response. Best regards, Darrell M.

I believe I was erroneously double-charged for my recent flight. On November 15, [redacted], I purchased a round-trip ticket from Kansas City, Missouri to Florida for $[redacted].21. However, I noticed an additional charge of $[redacted].48 on the same day. This has caused inconvenience as it tied up my travel funds while I was away. I need assistance with a refund as I only booked one flight, not two. During my flight from Kansas City, I encountered an issue with a particular flight attendant. I would like to provide feedback on her service without impacting Spirit's overall reputation. The attendant displayed a negative attitude towards passengers, which is unusual based on my past positive experiences with Spirit. Can you please provide me with a contact email or phone number where I can share this feedback discreetly? Thank you.

I encountered an issue during check-in with a staff member at the airport. I was flying from Colombus to Las Vegas on Nov. 28. Due to traffic from an accident, I arrived 42 minutes before boarding with my suitcase. Although I believed I had checked in online the night prior, the staff member mentioned I had not done it correctly. He explained the two-hour rule and refused to issue a boarding pass. After a confusing conversation, he mentioned my suitcase as the reason. I decided to leave it behind and rushed to board the plane after a stressful experience. Upon arriving in Vegas, I had to buy new clothes since my suitcase was left behind. Additionally, my makeup bag worth $[redacted] was stolen at the airport. This experience has made me consider other airlines, even if it means paying extra. Thank you for your attention.

During my journey from Dallas to Houston, I experienced a medical emergency which resulted in me being hospitalized upon landing in Houston. Unfortunately, I missed my connecting Spirit flight to Orlando. While at the hospital, the form provided by Spirit was filled out by the doctor. Despite multiple conversations with Spirit customer service, we were unable to come to a resolution. The doctor's forms were submitted as requested, with additional charges applied for processing. I am seeking a refund for the final leg of my trip from Houston to Orlando, considering the circumstances of the situation being an involuntary missed flight due to a documented in-flight emergency resulting in hospitalization, in accordance with FAA regulations.

I recently noticed an unauthorized charge on my account for an annual membership. Despite my repeated attempts to speak with a representative in person, I have been unsuccessful. It's frustrating how difficult it is to get in touch. Additionally, the advertised flights for $9 seem too good to be true as I have not found any availability for destinations I am interested in. I have only used the service once due to better fares elsewhere. I really need to have a conversation with a real person to resolve this issue. I have already initiated a dispute with my Discover card regarding this matter as I have been unable to communicate with anyone from the company. I am waiting for a response from Spirit within the next few days as part of the dispute process.

Dear Spirit Airlines, I recently flew for the first time with your airline on December 1 and wanted to share my disappointing experience. There were multiple issues, starting with having to pay $65 for my carry-on bag unexpectedly. I boarded Flight #[redacted] from Tampa to Fort Lauderdale, and then Flight #[redacted] from Fort Lauderdale to San Jose, Costa Rica. Upon arrival in Costa Rica, I was informed my passport was invalid due to holes punched in it, which no one noticed during multiple checks. Upon returning to the U.S. on Flight #[redacted], I experienced a lack of compassion from the flight crew during a difficult time. The experience continued with being asked to pay the carry-on fee again for my return flight, despite explaining the earlier payment. Overall, I am very dissatisfied with the service and lack of empathy from your staff. This has made me reconsider future air travel with Spirit Airlines. I hope to receive a response addressing these concerns. Sincerely, A. McCall

My son, Jasper Springman, booked a flight to come home for the holidays from Fort Benning, GA to DFW on 12/21. Last Friday/Saturday, he was informed that he was being sent to Fort Carson on 12/10. Jasper tried to get a refund for his flights but was unsuccessful. As a soldier fighting for our country, he needs that money as he will be deploying soon. I have the credit card information he used to book the flight and can provide it. Please consider refunding the money he spent. Military personnel face sudden deployments and don't have control over their schedules. Could you make an exception for our service members?

Dear Spirit Airlines, I am writing to address an issue with a flight I booked through your affiliate, Flight Network, in February. The booking ID is [redacted] for a flight from Chicago O'Hare to Phoenix, AZ departing at 3:15 pm. Upon arrival at the airport, I was informed that my reservation was not on file due to an overbooking situation. After investigation, it was revealed that someone named Zella had re-routed my flight claiming to be my secretary, which I did not authorize. I have been in touch with Flight Network, and a supervisor named Katie assured me they would assist. Subsequently, I was contacted by Flight Network's collections department requesting $[redacted], which I find unjustified. I have already incurred additional costs of $[redacted] for an alternate flight to attend a wedding. I am concerned about my credit standing and have taken measures with my bank. I implore swift resolution to this matter before any negative impact on my credit score. Please address this promptly. Thank you. Christopher White

During my recent trip from Detroit to California with a layover in Vegas on Spirit Airlines, I encountered an unfortunate incident on my return. While going through security, I was unexpectedly asked to check my gym bag as the handle was protruding slightly, resulting in a $65 charge. Despite my bag fitting perfectly in the carry-on space, the staff member insisted on the fee. The encounter was uncomfortable, with the employee being rude and unprofessional. This experience left me feeling embarrassed and disrespected. I believe I was treated unfairly, as others with larger bags were not called out. I am requesting a refund of the $65 fee, hoping to rectify this situation as a loyal Spirit Airlines customer.

Dear Guest Relations Department, I am seeking assistance in updating my daughter's information online. I recently purchased the $9 Fare for her, but overlooked the fact that she has reverted to her maiden name. Her Spirit Advantage Account, [redacted], is currently linked to her previous surname, Caselman. She frequently travels with Spirit Airlines and it seems that she may not be receiving the appropriate discounts. She is scheduled to travel from Asheville to Dallas on Thursday, followed by a flight from Dallas to Philadelphia in January. I kindly request to synchronize all her details with her maiden name: Lacy Jo Rambo instead of Lacy Jo Caselman. Despite several attempts to reach a representative via phone, I have been unable to speak with someone directly. Could you please confirm if this issue can be resolved so I can proceed with paying for her luggage? What documentation is required to verify that the only change is her name reversion? While her name is displayed as Rambo, any attempt to link her flights results in an error message stating, "Your Name could not be found as a customer on this booking." Thank you very much and Happy Holidays!

I am David Z., and I need to share my unfortunate experience with Spirit on December 21st, [redacted]. My wife, M.A., and our 15-month-old daughter were scheduled on flight NK400 from Bogota to Ft. Lauderdale at 3:10PM. We usually book the big seats in row 2 (2C and 2D) when traveling with our child. When we arrived at the gate, a staff member named July informed us that our seats were changed to row 10. She was impolite and insisted that infants cannot sit in the big seats due to seatbelt regulations, even though only row 1 has different seatbelts. Despite our explanation, she was uncooperative. After speaking with a more helpful flight attendant, we were able to move back to row 2 where we originally booked. July's behavior was unprofessional, and her lack of customer service skills was evident. Although Spirit is working on improving its service, encounters like this reflect poorly on the company's image.

I recently received the email below regarding a pending credit card transaction for my Spirit Airlines booking. Despite the charge on my card, I tried contacting the provided number with no success in reaching a representative. I found it frustrating and confusing. --- Subject: Important Update Regarding Your Spirit Airlines Booking Dear Customer, We have noticed that a credit/debit card transaction is still pending for your upcoming travel with Spirit Airlines. To avoid any issues with your itinerary, please confirm the details or update your payment information by contacting us at [redacted] as soon as possible. Thank you for choosing Spirit Airlines. This communication includes important details for your trip. Kindly review the information provided and consider printing a copy to bring along for your journey. For any queries or clarifications, please refrain from responding to this email directly as it is set up for outgoing communications only. Confirmation Code: OBW58Z Booking Date: Thursday, December 13, [redacted] Safe travels!

I am deeply disappointed by the experience my family had with Spirit Airlines yesterday. My husband, 18-month-old daughter, and I were on flight [redacted], which was delayed without explanation. We felt frustrated, worried, and inconvenienced as the departure and arrival times kept changing unpredictably. This caused us to miss our annual family reunion event scheduled for 9 p.m. We eventually arrived home at midnight, only to face further delays in locating our luggage due to a sudden carousel change from 4 to 2. These disruptions led to a late arrival home at 2 a.m., impacting our young daughter's well-being and requiring us to pay extra to the waiting taxi. I am reaching out to request a refund for this unacceptable series of events.