Spirit Air Customer Service Issues

Hello Deadrie, I need your help today, and I hope I'm not being rude at all. Yesterday, we drove from Pennsylvania to Baltimore and spent the night in Bethesda, MD. We prepaid for weekly parking and shuttle service to BWI for my son and me. This morning, we got to BWI at 5 am to catch our Spirit flight to St. Thomas. Unfortunately, Flight [redacted] at 6 am was canceled, and the staff at the counter were not very kind or helpful. They offered a refund and suggested we find another flight using the free airport Wi-Fi. Thankfully, my son and I were able to rebook with Delta for tomorrow at 6 am. However, we've incurred extra costs due to the cancellation. Here's what we need help with: $[redacted].90 - Cathy Gruss, Delta replacement ticket BWI to STT $[redacted].90 - Evan Gruss, Delta replacement ticket BWI to STT $[redacted].97 - Hotel near BWI We spoke with someone on the phone and Twitter, and all we received were $[redacted] vouchers for each of us that expire in 60 days. However, the vouchers only redeemed for $30.18 each when we tried to book a flight for December. I hope you can help us with this. Thank you, Cathy Gruss

I contacted customer service to make a booking due to a card issue. The flight was correctly scheduled when I made the reservation, but now, 9 days before the flight (supposed to be on August 29th), it shows as scheduled for August 9th, which has passed. I am requesting a full refund (Confirmation Code: TJ72JE) as I intend to rebook with another airline. I work hard to cover expenses, including student loans and bills, and need to be in Washington for a wedding in 9 days. As a member of the wedding party, this error is very inconvenient for me. Your assistance is greatly appreciated. Thank you, Amanda.

This is our first time flying with Spirit Airlines, and we experienced a significant delay that caused us to miss our flight from Tampa on August 14 at 9:30 PM, leading us to leave on August 15 at 9:30 AM. Due to the delay, we had to stay at the airport Marriott and were informed by a Spirit counter manager to keep the receipt for a potential refund. We are seeking a refund for the hotel expenses and also requesting a complimentary flight due to the inconvenience and poor communication we faced during this ordeal. We hope for a prompt response to address these issues. Regards, Carrie E.

My flight from MCO to PHL on 09/07/[redacted], F9-[redacted], was delayed by 3 hours. Instead of departing at 6 AM, we left at 9:15 AM, which caused me to arrive in PHL later than planned at 12 PM. This delay made me miss half a day of work, affecting my pay. I believe the delay may have been due to the incoming flight F9-[redacted] being delayed, although no prior notice was given to us while we waited on board for over 3 hours. I would like a refund for the ticket price of this flight.

Our flight on September 8, [redacted], was [redacted] for Arne Eriksen and Charlotte Eriksen. I am writing to confirm that we had 3 pieces of checked luggage, 1 checked and 2 paid carry-ons. Additionally, we had a medicine bag and a suit garment bag as our personal items. At Orlando, we were charged $55 for the garment bag, which was the only carry-on my 93-year-old husband had, as he did not have a computer or laptop. My daughter arranged this trip for our 60th Anniversary and had already paid Spirit $95 for bags. This extra charge was unexpected and unfair. When we flew on Allegiant Airline, they considered the garment bag a personal item that did not incur any extra cost. The service at Orlando felt rushed, and we ended up paying an extra $55 on top of the $95 already paid. We are disappointed and confused by this ordeal. We are also dissatisfied with the wheelchair arrangements upon arrival. We kindly request a refund of the $55 charge and hope for a swift resolution. Thank you, Charlotte Eriksen.

During my recent trip from Dallas, TX to Orlando, FL on flights [redacted] and [redacted] from September 19th to September 23rd, I paid an extra $42 for shortcut security that was advertised but not provided at Orlando airport. I inquired about it but was informed there was no such service available. I would like a refund for the unused shortcut security fee. My confirmation code is MGZN8K. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you. - Karen Bullington

I booked through Spirit for a group of 8 which we expanded to 9. Despite trying to check in online the night before and in the morning, we were unsuccessful. At the airport, the added person was refused check-in for allegedly being late, which was not the case as we all arrived together. Despite open seats on the plane, my wife was denied boarding, causing me to miss work and incur extra costs for new flights. The situation was unacceptable and I am seeking a full refund for all flights due to this troubling experience.

My wife and I had booked a flight on the 4th from Arnold Palmer in Latrobe to Myrtle Beach for our 40th wedding anniversary. Unfortunately, we had to cut our trip short and rebook a flight home due to a family emergency. When rebooking, we were informed that the initial round trip ticket would cover most of the costs. However, upon receiving our Discover Card bill, we noticed a $[redacted].00 charge for the rebooking. We appreciate your assistance during this difficult time, and we kindly request a partial refund for the rebooking fees. We are grateful for your understanding. Thank you in advance for your consideration. Thomas and Teresa Casella

I am seeking assistance to either cancel my flight and receive a refund or reschedule it for a different date due to unforeseen circumstances. Three years ago, my father-in-law passed away, and we arranged for a funeral service to transport him for Christian burial in Guatemala. Despite being given a specific date for the flight, the funeral home agent recently notified us, only two hours ago, that they were unable to secure a flight for the scheduled day of October 17-19. This has put us in a difficult situation as we are restricted on work leave days and the primary concern is to be present with my husband at his father's final resting place. We feel let down by the funeral home for the delay and lack of communication. It is crucial for us to be there when my father-in-law's body arrives in Guatemala, as his wife and children are all relocating from Houston for his burial. Therefore, I am respectfully requesting a refund for my flight as the funeral home has not provided a confirmed date for sending his body, and I cannot travel without this assurance. Your understanding and assistance in this matter would be greatly appreciated.

I am seeking assistance in canceling my flight and either being refunded or rescheduling for a different date. Three weeks ago, my father-in-law passed away. We have arranged for a funeral service to transport him to Guatemala for a Christian burial. The funeral home agent had initially planned to book the flight for October 17 to 19. However, just two hours ago, the agent informed me that a flight has not been secured for those dates. This unexpected delay has put us in a difficult position, as we have limited leave from work, and I need to be with my husband during this time of mourning. I am extremely disappointed with the funeral home's lack of responsiveness and the delay in finalizing the flight arrangements. It is crucial for me to be present at my father-in-law's final resting place in Guatemala, as no one else will be available to receive him upon arrival. Therefore, I kindly request that my flight be canceled and the funds refunded due to these unforeseen circumstances. I can provide all necessary documentation, such as the death certificate and funeral arrangements, to support my request. Please reach out to me via email as soon as possible. Thank you for your understanding and assistance during this challenging time.

I had a round trip ticket booked from Chicago O'Hare to Atlanta, departing October 13 and returning October 18. I arrived late and the agent offered to rebook me, so I purchased a new ticket. However, the new ticket was actually for the next day instead of the same day, so I ended up buying another ticket from American Airlines to reach my destination on time. On my return on October 18, I was informed that my ticket had been canceled, forcing me to purchase a ticket from Southwest Airlines to fly back to Chicago. I am seeking a refund or flight voucher for both the round trip ticket and the additional one I bought because the agent's rebooking was unclear and she was impolite on both occasions. Thank you.

My husband, S.P. Velez, and I, I.Z. Cruz, were on flight [redacted] BQNFLL on October 19, [redacted], which was delayed (J83LXI) for a few hours. In BQN, we were informed we needed to change our connecting flight due to a potential miss (Fort Lauderdale Houston). The next flight would be the following morning, as it was the airline's fault. They would provide meal vouchers and hotel accommodation for the night in Fort Lauderdale. Upon arrival in FLL, we were called to gate 10 for our original connecting flight, with the assurance that our luggage would be transferred. Despite our insistence on our hotel arrangements and luggage concerns, they urged us to board, leaving our luggage behind. After our return, they mentioned they would Fed Ex the luggage to Amarillo, TX, and suggested I send my husband clothes. When seeking compensation for our experience, the response was unsatisfactory. The attitude of the employees regarding the baggage notification was disappointing. I request appropriate compensation and hope future passengers do not face similar issues.

I experienced a significant delay on my October 20th, [redacted] flight from ORD. Initially delayed by 1 hour and 40 minutes, the delay was considerably longer by the time I attempted to check in my bag. I requested a waiver for my checked bag fee due to the inconvenience, a reasonable request in my opinion. However, the encounter with the manager was disappointing. Instead of addressing my concerns politely, he was rude and condescending. His dismissive attitude culminated in canceling my ticket, refunding my money, and suggesting I find another airline if I wasn't happy. This treatment is unacceptable. It was my first time flying with Spirit and certainly my last. I will explore options with colleagues on potentially pursuing legal action against Spirit Airlines, as this level of customer service should not be tolerated.

During my recent flight from Orlando MCO to Hartford/Springfield Bradley Int. Airport on September 27, [redacted], aboard flight NK860, seat 5E, I was unexpectedly charged a $65.00 fee for my small handbag that met the required measurements. Interestingly, the passenger in seat 5F, who identified as a General Manager with British Airlines, had a bag twice the size that was not charged, while the individual in 5D also avoided a fee for a larger bag. They confirmed their bags exceeded regulations and allowed me to take photos for evidence. Their first names are John (5F) and Roberto (5D). I am Confesor Torres seeking reimbursement for this discrepancy.

I have used a SPIRIT AIRLINES credit card from Bank of America. I made purchases totaling $[redacted] for flights on SPIRIT AIRLINES. When I signed up during a flight, I was supposed to receive 15,[redacted] points, with an additional 10,[redacted] points as a voucher. However, I didn't receive any of these points in my account. There was also a promised bonus of 10,[redacted] points for spending over $[redacted] in the first month, which I never received as well. I've tried to address this online without success. I would appreciate your assistance in resolving these issues. If needed, I can provide you with my SPIRIT AIRLINES account number.

On October 25, [redacted], upon my arrival in Cleveland, OH, my luggage did not arrive with me. Despite assurances from an agent that it would be on the next day's flight and delivered to my hotel, my luggage containing essential medications never reached me. Hoping to retrieve my medications, I decided to adjust my flight schedule, incurring a charge of $[redacted].00. Unfortunately, my luggage remained in Myrtle Beach and I was unable to access my prescribed medication. Despite contacting customer service for a refund, I was informed that refunds for modifications require a doctor's note. Frustrated by Spirit's failure to deliver my luggage with my necessary medications, I was forced to shorten my trip, cutting it short instead of returning on October 29.

Due to a computer glitch on your end, I was unable to check in the night before our flight. We arrived two minutes after your 45-minute cutoff and were treated poorly, being denied a boarding pass. It seems like your staff takes pleasure in your customers' pain. Unfortunately, there were 12 other passengers facing the same issue. We were ultimately not allowed to fly, and the staff at O'Hare Airport displayed cruelty, rudeness, and intimidation. I had to purchase new tickets on Jet Blue so my son could make it back in time for work, as we were unable to board. This incident prevented a grandmother (me) from meeting her new grandchild. Never have I witnessed such appalling behavior. Despite there being no security line causing delays, we were still not accommodated. We were informed that security is frequently called to the Spirit counter, and after this experience, I can see why. This kind of behavior is inexcusable.

While I was trying to complete my booking, the site forced me to apply for a Spirit credit card, which I did not want, and now I cannot finish the transaction. I was ready to finalize my booking but was obstructed by this unexpected step. I need to book my flight promptly at the advertised price with all my Visa card information already provided. The flight details are as follows: Flight [redacted] from MCO to STT on December 11, [redacted], and the return flight [redacted] from STT to MCO on December 27. I encountered an issue where I couldn't fill in my email address. My email is [redacted] The name associated with the booking is Susann Basta.

On the date of October 11, [redacted], on Spirit Flight NK188 from Oakland to Detroit, I encountered an issue with the gate attendant while trying to reboard in Las Vegas with my carry-on bag. Despite having brought the bag on board without payment on the first leg of the journey, the gate attendant demanded a $66 fee, which I found unreasonable. I sought clarification from the flight attendant supervisor, who agreed that I should not have been charged. However, the gate attendant was uncooperative and insisted on the payment. This experience was upsetting and I felt mistreated. I request a refund for the $66 fee I was forced to pay in Las Vegas to continue my flight to Detroit. Your attention to this matter is appreciated. Thank you, Vito M. President, Marin Bay Partners

I arrived at the airport an hour before my flight and unfortunately encountered issues with online check-in at the gate. Despite trying multiple times to check in online, I decided to go to the Spirit counter. It was nearly time for check-in to close when I approached the counter, but I had to wait a few minutes until I was assisted by Andrea Rodriguez Hernandez at OAK International Airport. After explaining my situation, she briefly helped me but then engaged in unrelated conversation with a coworker, causing a delay. When I inquired about my flight, I was informed I had missed the check-in deadline due to ongoing system glitches. Despite my request for assistance, I was told to take the 6 pm flight for $99, without receiving a printed ticket. I believe there should be some form of compensation or resolution for missing my flight due to various Spirit-related issues and misinformation from the staff.