Spirit Air Customer Service Issues

I arrived at the counter almost an hour early with a confirmed ticket only to be told we were late to board despite the weather conditions. Trying to reach the counter in Oakland in the rain and freezing temperatures was challenging for us as we are both over age 68. We faced a loss of $[redacted].15 due to the harsh denial to board the flight. Spirit Airlines had no available flight to Las Vegas until the next day, so we purchased two one-way tickets with Southwest for $[redacted].96. After paying this amount in addition to the $[redacted].19 to Spirit, we were eventually able to fly to Las Vegas with Southwest. We were unaware of Spirit Airlines' policies as they were not provided to us. We discovered that the check-in time "begins at least (2) hours prior to departure," which caused confusion. The unexpected expenses incurred were a significant burden due to the seemingly arbitrary barrier we faced despite having a confirmed ticket. We seek compensation for the distressing treatment we received as seniors trying to adhere to the rules. Thank you for your attention to this matter. - C. W. & H. S. Flight #[redacted] from Oakland to Las Vegas on December 13, [redacted] at 1:54 p.m.

I am following up on the issue we have been addressing since August. Here are the details: Our flight with flight number [redacted] from Chicago to New York (LaGuardia) on August 15 was canceled, leading us to purchase tickets for Chicago-New York JFK from JetBlue on the same day. The passengers were Olga Isakova and Galina Isakova. The confirmation code for this transaction is ABR5NA. I was advised by one of your representatives that a check was sent out on October 22, [redacted]; however, I have yet to receive it. I can confirm that the correct mailing address is 41 Onezhskaya Street, Apt [redacted], Moscow, [redacted]. Could you please provide me with a tracking number so I can follow up with the postal service?

I bought a ticket for my mother, Lorraine Warren, to fly from IAH to MCO on December 20, [redacted]. Unfortunately, she encountered issues with the ticket clerk at the airport, causing her to miss her flight. Despite being at the airport and checked-in, Spirit Airlines marked her as a no-show. I explained the situation and that she needed special assistance due to her disability, which was ignored until another clerk intervened. The gate had closed by then. The only offer from Spirit was a flight change for December 25th, which was not helpful as she needed to travel on the 20th. She had to purchase a new ticket with a different airline. Confirmation: CDE8HK Departure: December 20, [redacted] Purchase date: November 18, [redacted] Total: $[redacted].09 paid by MasterCard.

I experienced an issue after booking my flight with Spirit Airlines. When an error message appeared, I called customer service and was advised to start over, leading to a $[redacted] cheaper fare with no issues. However, upon my return, an agent mentioned I had two tickets, despite resolving this earlier. Eventually, another agent assured me they would fix it. Despite enjoying my trip, I later discovered a discrepancy in my bill. After contacting my credit card company, they suggested I first reach out for resolution. I would appreciate assistance in resolving this matter. Thank you.

I am extremely upset about the situation we are facing with our flight from Orlando, Florida, to Latrobe, Pennsylvania. We were scheduled to leave at 7 p.m. today, but the flight has been delayed twice, and now we won't arrive until 1:30 a.m. on Saturday, April 28. This is incredibly inconvenient and unacceptable, especially with kids and a baby traveling with us. This is not the first time we have experienced such disappointments with Spirit Airlines, especially during holidays. Our time and money are valuable, and we cannot rely on your airline anymore. We have been loyal customers for seven years, but this is the last straw. We demand compensation in the form of voucher flights for all affected parties. Our family flies to Florida four times a year, but we are seriously considering switching to another airline due to this experience. The delays have caused major inconveniences, especially with a baby, and we hope for a prompt resolution.

After traveling to Florida, I was shocked to find $[redacted] in charges on my bill. Upon arriving at the airport, we were told our flight had closed 45 minutes prior to the scheduled departure time. The confirmation emails and tickets did not mention this policy, as the ticket only indicated gates close 15 minutes before. I am requesting a $[redacted] refund for flight change fees as we were stranded at the airport for an additional 6 hours due to lack of notification. In addition, I paid $[redacted] for extra checked bags, but I noticed an unknown $99 charge. Kindly explain or refund this charge. If I am unable to receive refunds for these unexpected expenses, I may reconsider flying with Spirit Airlines in the future. Thank you for your help.

I incurred $[redacted] in charges after my trip to FL. Upon arriving at the airport, we were surprised to find out the flight closed 45 minutes before the scheduled time, contrary to the information in the confirmation emails and ticket. I am seeking a refund of the $[redacted] fee for changing flights due to this unexpected rule. Additionally, I paid $[redacted] for extra checked bags, but I was charged an extra $99 without explanation. I would appreciate a clarification or refund for this charge as well. Without some reimbursement, I am hesitant to choose Spirit for future flights. Thank you for your help. - Jesse Roper, Jenice Roper, Ophelia Roper Booking #[redacted] Email: [redacted]

Hello, I made a flight reservation in October [redacted]. Unfortunately, Hurricane Harvey disrupted my plans, as I am a college student in Houston. I had to cancel due to the impact on our academic schedule. Following the storm, I sought assistance at the Spirit counter to repurpose the funds from my initial booking. Although I was issued a flight credit, I was unaware of any expiration date. Recently, when I attempted to use the credit, an employee informed me that it was no longer valid. Despite explaining my situation and lack of prior knowledge about the credit's expiration, the employee was unhelpful and disrespectful.

I bought round trip tickets for myself, Ericka W., Jacoby H., and Kandyce B. to Atlanta, Georgia with Spirit Airlines. Initially paying $80 for luggage, we were unexpectedly charged an extra $30. Returning to Houston on May 6, [redacted], we faced significant delays in boarding, only to be informed last minute that our flight was no longer available, leading to further expenses and inconvenience. After being split up and forced to find alternative means of transportation, such as Greyhound and another airline ticket, we demand a refund for the round trip tickets, reimbursement for additional travel costs, and compensation for lost wages due to missing work on May 7, [redacted]. Apologies are not enough to make up for this distressing experience. Action must be taken promptly to resolve these issues satisfactorily.

My 84-year-old mother, Susie T., booked a flight from Atlanta, Georgia, to Detroit, Michigan, on May 16, [redacted], to stay at her sister's house (# INN XE). Unfortunately, her sister's daughter disclosed later on May 16th that there was no available room for her to stay. Seeking a refund on May 17, [redacted], from Spirit Airlines, my mother was only offered a credit for future use as they stated a refund was impossible. However, my elderly mother has no plans to travel by air in the future. I appeal to Spirit Airlines to reconsider and provide a refund for my mother's plane ticket. - Stephen E. White

Dear Customer Service, I reached out to your company on May 21st about a refund for my wife and me for a flight to Jamaica. Unfortunately, my wife is currently unwell and hospitalized. I provided the requested doctor's statement, but was only offered a credit for future use. I'm really in need of a refund at this time, as my wife's condition is uncertain. Your understanding and assistance would mean a lot to us during this difficult time. I hope we can work out a more suitable solution. Thank you for your attention to this matter. Best regards.

Flight Confirmation Code: I8TBWS I would like to request a refund for the baggage charge I was forced to pay during the second leg of my flight from Ft. Lauderdale to Philadelphia. I was charged $65 to store my small bag in the overhead compartment, while during the first leg of my journey from Honduras there was no fee. Despite the early morning flight with many empty seats, I was made to pay this unnecessary fee. Additionally, I was incorrectly charged an international baggage fee for the domestic flight to Philly. I am disappointed with Spirit Airlines' customer service and am seeking a refund. Kindly credit the amount back to the card provided. The check-in staff were unprofessional and threatened not to allow me on the flight if I did not pay. These issues need to be addressed. Sincerely, Clayton J.

My son and his friends were scheduled for a flight from Fort Lauderdale to Costa Rica on 6/23/18 at 8pm. Unfortunately, the flight was delayed and then cancelled, leaving them stranded. Spirit airlines provided them with a hotel room and food vouchers, which we appreciate. Their rescheduled flight for today, 6/24, at 11:00 am has been delayed again, causing further frustration. These young travelers, aged 19 and 20, had saved up for this trip and are now facing additional expenses due to the delays. It is our hope that Spirit airlines will reimburse them for the hotel and car rental costs incurred from the cancelled flight and provide some form of compensation for the lost day of vacation. Whether it be a refund or a first-class upgrade on their return flight, we believe that Spirit airlines should take responsibility for these inconveniences. Thank you for your attention to this matter. Ann T.

My husband was supposed to receive a $50 voucher but got $50 instead. When we tried to apply it to our flight, only $34 was deducted. I don't understand what is going on. His trip from NOLA to Chicago to Las Vegas took 24 hours due to flight delays and missing the connecting flight in Chicago. Initially promised a $[redacted] voucher, only received $50. Trying to use it, only $34 is applied. On our return flight from Vegas to Tampa, our seats were changed without a refund. Disappointed with Spirit's lack of customer service, communication, and assistance. Unhappy that the customer service number just leads to an automated system loop. I would appreciate a callback. Thank you. - KB

My husband, John W., had booked a Spirit flight for July 14 to Myrtle Beach, flight [redacted]. Sadly, his terminally ill brother, Richard W., who lives in Myrtle Beach, had to be urgently hospitalized in Charleston, SC due to a decline in his health. John will now be flying to Charleston on a non-stop Delta flight on July 5. Due to the circumstances, we kindly request a refund for the Spirit flight as John will not be able to make it to Myrtle Beach. We can provide proof of Richard's hospitalization at University Medical Center of South Carolina. Please contact me at [redacted] or John at [redacted]. Thank you for understanding during this difficult time.

My mother and family had a one-way flight booked from ORD (Chicago) to ATL (Atlanta) after driving from Iowa to reach the airport. The scheduled departure time for the flight was 5 pm today. Knowing they might be running late, she called to request a later flight. However, the representative she spoke with was very rude and unhelpful, informing her of a $[redacted] charge for changing the flight. She decided to decline the offer. Since then, they have been at the airport since 6 pm, trying to find a way back home. At 6:45 pm, my mother received a message stating that the same flight had been delayed until 7 pm. This left her bewildered, as they were at the airport by 6 pm and could have easily made the delayed flight if they had received more than a 15-minute notice. Currently, they are sleeping in their car until morning due to Spirit's poor communication and customer service. My concern is if there is any recourse with the airlines in this situation.

On June 21/18, I traveled from Boston to Bogota. I paid for my luggage and had a small bag. After checking my bag, they said I was 2 pounds over and asked me to take items out. I placed the excess in my carry-on. Then, I was informed I needed to pay $50 because my bag or purse had to be inside the other. I didn't agree as I would have paid $30 for the excess without the 2 pounds. Upon boarding, I was charged $65. I would appreciate the corresponding credit for this situation. I only had 2 pounds extra, and my ticket included one checked bag and a small carry-on that was not over 5 pounds. Please refund my Visa ending in [redacted]. CODE UY3DNC June 21/18. Thank you, LD.

I'm Cynthia DeMilio and I recently had a frustrating experience with Spirit Airlines regarding my luggage. I was traveling to St. Thomas, but due to unforeseen circumstances with my travel companion, I ended up without my suitcase upon arrival. I contacted Spirit at various airports, filed reports, but unfortunately, my luggage was not recovered. I even had to drive over [redacted] miles to Denver to retrieve it, as Spirit does not fly to Colorado Springs. This experience left me without my belongings for days, causing significant inconvenience and financial loss on new clothes and shoes. I strongly believe that Spirit Airlines should reimburse me for the unused ticket and the baggage fee I paid. I hope to resolve this matter promptly. Thank you, Cynthia DeMilio

I received a check-in email from Spirit on Saturday morning, but it contained the wrong itinerary, stating that I was flying out that night. This led to confusion when boarding the plane, as I had two separate itineraries under one confirmation code #Z63RQB. I had to pay an extra $99.00 to board the same flight and lost my $35.00 seat. I believe I should be reimbursed the total of $[redacted].00 that I spent due to this issue. I can provide proof of the hotel stay until Sunday morning. I value your service and hope for assistance in this matter. Thank you for your attention to this situation.

Recently, my flight from RSW to Detroit Metro DTW was delayed by 4 hours. Upon receiving vouchers totaling $50 each for the inconvenience, I later discovered that when booking my return flight, I only received $58 for two people. When we needed to extend our trip by two days due to an emergency situation with my son in the hospital, we were charged an additional $[redacted].44 and billed again for baggage at $[redacted].00, despite the original booking including three bags. Despite offering to have the hospice nurse verify the situation, the request was denied. We are requesting a refund for the duplicate baggage charges, as this was an urgent matter. Our reservation number is HGYFGK under the names Dolores W. and Carl L. You can reach us at [redacted]. Thank you.