Sony Customer Service Issues

I am having trouble accessing my account because someone changed the sign-in ID and password, redirecting any password reset emails to a new email they created. I am hoping to regain access to my account.

My account, XxvalariexX777, has been suspended for 30 days. I no longer post in the community where the violation occurred after my initial 7-day suspension. I have been compliant with the rules since then and believe this current suspension is unjust. Please lift my suspension today, as it is affecting my game time during my college break. Additionally, being suspended at 1 am while playing eso seems excessive. I urge you to reconsider and reinstate my account as I have not engaged in any wrongful behavior this time.

Since the recent update, my TV model X8507C has been rebooting whenever I press the "home" button to access the smart TV apps. Sometimes, it even restarts on its own. Following a Google search, I visited Sony's website and attempted to factory reset it as advised. Despite selecting "yes" to erase everything in the settings, the reset wouldn't proceed. After multiple attempts, I resorted to a hard reset, which exacerbated the situation. Now, the TV is stuck in a continuous restart loop, displaying the Sony logo, attempting to complete the multi-colored android cycle, and then restarting again. It's frustrating to see such an expensive TV malfunction so quickly (within 2 years). What a mess.

My PS4 unexpectedly reset and deleted all my games. Re-downloading them with my slow internet speed was time-consuming. After being unable to sign in, I had to create a new PSN account and was mistakenly charged $7.99 for PS Plus without receiving the service. These issues have made me hesitant to trust Sony. I'm a loyal customer and own several Sony products, but these recent problems have been frustrating. Could Sony provide me with a PS Plus code and possibly store credit for a new game? I lost access to my purchased games due to this issue and currently only play free games. I hope Sony can address this and regain my trust. Thank you for your attention. Sincerely, Blake M.

My PlayStation 4 has been malfunctioning for a week now. It all started when I placed it in rest mode, and the following day, upon turning it on, an error code appeared. I tried to report the issue it mentioned, but as everything was fine before, I couldn't understand what was wrong. After hours of searching for solutions, I discovered I could enter safe mode and update the system software, which granted me access to my account. Despite this, the issues persisted. While playing games with a LAN cable connected, unusual lagging occurred, even though I never experienced this before. Every game I played suffered from lag. Not only the games, but the entire system was slow, especially on the home menu. Eventually, my PlayStation started freezing and displaying a black screen daily during gameplay. It has become quite bothersome, and I'm hopeful that Sony can provide assistance to resolve these issues.

My name is J. M., and I want to share my story with you. After serving in the US Army for over 14 years, I'm now in the reserves, working towards my 20-year retirement. I split my time between my unit in FL and working at the Miami VA Medical Center, where I also volunteer as an honor guard for departing veterans. Due to PTSD from my deployments to Iraq and Afghanistan, I struggle in crowds and movie theaters. As a [redacted]% disabled veteran, my job at the VA doesn't pay much, but it allows me to support my fellow vets. I love movies and have created a great home theater with my loyal service dog, Storm, by my side. Unfortunately, Storm has been diagnosed with heart cancer, adding to my challenges. Recently, while remodeling my home theater, Storm accidentally damaged my beloved Sony XBR79X900B TV screen. I've tried to find a replacement screen, but it's not available from Sony. As a vet who has faced hardships, I'm reaching out to see if there's any help or solution that Sony can provide to assist me in this difficult situation.

I purchased a new Sony TV and sound bar in April. Unfortunately, the sound stopped working while watching TV shows. Best Buy replaced the TV, but the sound issue persisted. They referred me to United Radio for assistance. I had to send the sound bar and woofer to them for repairs. After a part was replaced, it was returned to me, but the sound problem remains. I am frustrated with Sony's lack of support for their products given the substantial amount I spent on this system. I suspect there might be faulty software causing the issue. I believe Sony should either replace the whole system or provide a refund for my purchase.

I believe my srsxb41 Bluetooth speaker was stolen. I may have registered it with your company, but I'm unsure. I read online that Bluetooth speakers can be tracked, and I'm hoping to file a police report. Is there a way to disrupt the speaker's functions remotely? This might encourage the thieves to return it. To assist you, my name is Brian Hibbert, email [redacted], and phone number [redacted].

I recently purchased a new TV model 950G and have connected my TiVo and Roku devices to it using HDMI cables. I am facing issues with the TV remote as it's not turning the TV off when I press the power button (it can turn on by hitting the TV button though). The TiVo remote is also not responding to turn the TV on or off, set inputs, or adjust the volume despite trying different codes provided by TiVo's customer service. Both TiVo remotes work well with my older Sony TV. Interestingly, the Roku remote works perfectly and can turn the TV on and off without any problems. Initially, the Sony remote worked fine with the new TV for about a day, and the TiVo remotes worked initially but stopped working afterward.

Hello, I have a pair of Sony headphones, model MDR-1000X. I've owned them for a couple of years but only used them a few times, mainly during plane trips for work. Recently, while taking them off during my return journey, the headband broke in half, leaving the right earphone hanging by a wire. This unexpected breakage, after just a few uses, was quite disappointing as I specifically chose Sony over Bose due to my positive experiences with other Sony products. Although the headphones are out of warranty, I believe a company that values quality and customer satisfaction should address this issue. I have always been a fan of Sony and shared good reviews about their products on social media, but this experience with the headphones has been a letdown. I hope to resolve this matter promptly. Thank you, Gary F.

Hello, I have a pair of Sony headphones, model MDR-****X, which I've owned for a few years. I primarily use them on flights for business trips and have only used them a handful of times. Recently, while taking them off after a trip, the headband snapped, causing the right earphone to hang by a wire. I chose these headphones over Bose due to my satisfaction with other Sony products, but now they are unusable after minimal use. Though they are out of warranty, I believe a company focused on quality and customer service should address this issue. I have had positive experiences with Sony in the past and have shared favorable reviews on social media for other products. I hope Sony can assist me with this problem. Thank you, Gary Foote

I have a 42-inch Sony Bravia TV without Bluetooth. Although the TV is great, my wife and I, both deaf, were advised that a sound system could enhance our viewing experience. We found a second-hand system on Facebook, but the connections are different from our TV setup. Our TV has 5 component jack plug-ins on the back and 4 jack plugs on the side, including one for headphones, three in yellow, white, and red, and an HDMI input. The sound system we are interested in has a transformer that connects to the mains and 4 speakers that plug into a base unit resembling a computer box. The speaker plugs are square with two holes, which are not compatible with our TV. I am wondering if adapters are available to connect the speakers to the TV. The seller suggested connecting them to a DVD system, but both our TV and DVD player have jack plugs. If this solution does not work, I would appreciate recommendations for a Sony sound system that is easy to set up, considering our age and the age of our TV. I am happy to provide photos if needed. Thank you for your assistance. - R. Pendrill

I purchased the FIFA 20 Ultimate Edition for £80.99 with EA Access. I submitted a refund form after not enjoying the game, but didn't receive a response. Assuming the refund wasn't processed, I attempted to play the game on my PlayStation last night. To my surprise, my account has been banned. Upon checking my emails, I found a message from PayPal confirming a full refund. I believe this refund led to the ban due to rules I unknowingly violated. I'm eager to resolve this issue promptly to regain access to my account. I will likely repurchase FIFA on the PlayStation Store to lift the ban. I haven't received any communication from Sony regarding the ban. Please assist me promptly. Thank you.

My US PlayStation account was hacked, and I had to call the US from Brunei which was quite costly. I've invested a lot of money in this account with hundreds of titles, prompting me to reach out to reclaim it. My main goal was to revert the account back to my original email (altered by the hacker) to secure it promptly. Why the complexity? Why is it necessary for me to locate my PS3 serial number which I no longer have as I am now using a PS4? All I'm seeking is to restore the email address to the one I used before (which belongs to me). I am willing to provide my email, purchase details, and any other verification necessary... Isn't that sufficient proof that I'm simply trying to regain access to my own account?

On the 11th of October, [redacted], at 10:45:16 pm, I encountered error CE-[redacted]-0 while using the Minecraft application on my PS4. This error appears to be a result of a hardware issue with the console, not the game itself. I attempted to resolve the problem by entering Safe Mode and rebuilding the database. However, when connecting my DUALSHOCK 4 controller with the USB cable, the controller's lights change color but no changes occur on the screen, which remains stuck at the instruction to connect the controller. The main concern is that the world I was on before the crash did not save properly. Upon restarting the game, the world was labeled as a "Corrupted Save" leading to the loss of all progress made. Despite trying various troubleshooting steps, including reentering the world seed, the saved data remains unavailable, and all creations are lost. I am seeking assistance to recover this lost world.

I'm reaching out about my experience with Sony mobile phones compared to other top brands like Samsung. While I've used Sony phones for the past four years, I've noticed they aren't as popular as Samsung. I'd like to understand why this is the case. I believe Sony is a decent option, but I feel slightly insecure about it. I'm considering buying another Sony phone but would like a suggestion on a model that offers great value compared to Samsung or iPhones. I find iPhones to be overrated and pricey. Can you recommend a Sony phone with a mid to high range, 6-inch screen size, that is competitively priced against Samsung? I appreciate any insights or recommendations you can provide. Look forward to positive feedback from Sony. Thank you.

My son purchased a PS4 on August 23, [redacted], using money from his aunt's children's death benefits. Unfortunately, after a little over a year, the console wouldn't start up. We also recently bought $70 worth of PSN cards. I have been a loyal Sony player, although my other son opted for a Microsoft Xbox one a year before and it's still working well. I believe a gaming console shouldn't stop functioning after only 14 months, so I kindly request a replacement. If we do not receive a response, it may affect our future choices. I prefer Sony, but the decision is ultimately yours, and it will influence how I perceive your customer service.

I attempted to purchase the battle pass using my credit card, but when I selected the credit card option, the system prompted me to use a gift card instead. Even though I already added $10 to my account, I chose not to proceed with the purchase by backing out. However, about 1 or 2 months later, I discovered that I couldn't log in due to a code violation. I was unsure of the violation until I researched it. Could you please help reverse the code as it seems to have been a mistake on my end?

I recently purchased Call of Duty: Modern Warfare and Need for Speed Heat from the store. Unfortunately, I encountered issues playing both games today. I attempted to restore my purchases online but it did not resolve the problem. After deleting the games and trying to download them again, I received a message stating they were already on my PS4, although they are not. I spent over £[redacted] on these games, and I need assistance. Can someone provide me with a toll-free number and a UK number to contact for help?

I am having trouble with the TV guide On Screen feature. Even after performing a reset and factory reset, I am unable to see the channel numbers and logos on the screen. My TV is connected to an antenna. The power button is green, but the pic/off timer appears orange. In the Guide Setup Progress section under SETUP, the Step tile has a green check mark while the others have red check marks indicating they have been in progress since connecting the antenna.