Sony Customer Service Issues

My TV consistently lags every few seconds when cinemotion is on, causing frames to drop randomly. Despite troubleshooting with a representative, they suggested it was a connectivity issue, claiming my TV model lacks 5GHz Wi-Fi support. Despite proving my internet speeds are sufficient, the problem persists across various media sources. I've attempted different connections and developer settings to no avail. Only content played directly from a USB drive seems to work correctly. Dissatisfied with the customer service response, I am considering asking for a replacement TV. My relative, who works at Sony, even recommends Samsung due to warranty issues. I hope Sony can address this problem promptly as I have paid for a functioning device and deserve proper service.

Around December 16, [redacted], our TV began shutting down and restarting while we were watching it. After contacting the cable company and finding no service issues, we reached out to Sony customer service. After multiple attempts to troubleshoot unsuccessfully, Sony acknowledged the issue and agreed to cover the repair costs. Unfortunately, the required part is currently on backorder without a known delivery date. We were recently informed that the part was ordered on January 9, [redacted], and will be sent to a service center in King of Prussia, PA before a technician comes to our house to repair the Sony TV Model XBR55X810C. Any assistance from GetHuman in resolving this matter would be appreciated. Thank you. - Sami Khan

I am having ongoing issues with a Sony 55" TV I purchased from Best Buy. The TV turns on by itself during early morning hours despite Geek Squad visiting multiple times and replacing parts. Best Buy refuses to escalate the matter to Sony for a return or credit. I have detailed logs of all occurrences since buying the TV on 9/16/[redacted] at Firewheel Best Buy in Garland, Texas. I purchased a soundbar bundled with the TV, but they do not sync. Best Buy's policy only allows returns within 30 days, but I have been seeking assistance from Geek Squad since November [redacted] even though the 30-day period has passed due to ongoing issues. It is now 2/1/[redacted] and the problems persist. As the Sony TV and soundbar issues remain unresolved by Geek Squad, I am seeking a refund for both products. I have exhausted all options with Best Buy and need Sony to address this defective and malfunctioning TV promptly. Thank you. - E. L.

À qui de droit, Je vous contacte aujourd'hui concernant une récente situation. J'ai envoyé une lettre officielle de plainte avec des pièces justificatives le 29 décembre [redacted] à 17h48. Je me suis d'abord adressé à : 1. [redacted] 2. [redacted] 3. [redacted]                                                                                                      Dans mon courriel, j'explique un litige s'élevant à un total de [redacted],08 $. Tout a commencé le 4 octobre [redacted] avec de petites micro-transactions répétitives qui ne figuraient pas habituellement sur nos relevés bancaires, ce qui a pris environ 45 jours avant que nous puissions nous en rendre compte en raison des délais postaux. Après l'envoi du courriel, nous vous avons accordé une semaine pour répondre, mais à ce jour, nous n'avons reçu aucune réponse, c'est pourquoi nous vous contactons en privé maintenant. Nous ne souhaitons pas publier sur votre page Facebook publique, mais préférons traiter ce problème de manière discrète. Nous ne voulons pas non plus contacter notre compagnie de carte de crédit pour partager la plainte avec les pièces justificatives, mais souhaitons plutôt un remboursement rétroactif et leur faire part de vos pratiques douteuses et de votre manque de soutien. En cas de besoin, veuillez contacter J.E, la facture et le G.B.B. Je vous remercie de prendre en considération ce message et j'attends une réponse de votre part.

On Saturday, 2/9/19, while playing UFC 3, I encountered someone who called me names and I responded with curse words, which I acknowledge was not the right reaction. The individual somehow obtained my full name without me sharing it, and after blocking them, the messages disappeared. As it is now 2/15/19, I am hoping my account is now accessible. I realize my behavior was unacceptable, and I apologize for that. I have been feeling irritable lately, but I assure you I don't intend to disturb anyone; I simply enjoy having fun. I have had negative experiences with bullies in the past, triggering quick anger reactions. I hope for a second chance and appreciate your understanding.

I am Angie L. Moreno, and I have been in touch with your customer service team twice. However, I did not receive a case number. Our 75-inch Sony TV (XBR-75X900E) (X14KHDR Android TV) has been experiencing problems since purchase. Despite being advised to reset it in the past, the issue has persisted and has now been diagnosed as a shorted LED board or LED set by a repairman in Boise, Idaho. The repairman mentioned that the Microprocessor indicates an unrepairable problem with the LED board. We've had ongoing issues with the TV for the 13 months we've owned it, purchased from RC Willey's. Although the warranty recently expired, I believe it's unfair to be charged for a malfunctioning product. As longtime loyal Sony customers who never faced issues before, we opted out of extended warranty products. Please assist us with this matter. Thank you, Angie L. Moreno.

My PlayStation 4 frequently loses connection to the internet, disconnecting around five times a day, disrupting my gaming sessions consistently. This problem has been ongoing since Christmas or the beginning of January. Despite attempting various troubleshooting steps, including contacting my internet provider to open ports as suggested, the issue persists. Interestingly, when connecting my console to different Wi-Fi networks like my friends' or grandmother's, it functions without disconnecting, ruling out the possibility of a fault with the PlayStation or my internet connection. Even with three other well-functioning PlayStations in the house, mine is the only one experiencing this issue, regardless of proximity to the router. I have exhausted avenues such as reaching out to "@AskPlayStation," engaging in a lengthy call with Sony, and trying measures like restoring licenses and safety mode to no avail. Seeking a solution urgently before this situation drives me to frustration.

I purchased a Sony XBR65x900c with Serial #[redacted] on 2-14-[redacted] from HH Gregg in Gastonia, N.C. The TV had a 1-year manufacturer's warranty, and I opted not to buy an extended warranty. Unfortunately, on 2-5-[redacted], my TV stopped working, and after a service technician inspected it, he found that the main board part # A-[redacted]-[redacted]-A had failed. Repairing it would be more expensive than purchasing a new one. Despite this setback, I remain a loyal Sony customer with older Sony models that are still functioning well. I am interested in purchasing a new Sony OLED TV, and I would appreciate it if I could receive a discount by providing the necessary information. My case number is [redacted]24, and I am Thomas Huskey residing at [redacted] Cleveland Ave., Shelby, N.C. You can reach me at [redacted] or by phone at [redacted]. I am willing to fax any required documents as I am not familiar with uploading files online. I hope you can assist me. Sony has consistently provided the best TVs on the market.

I have been a Sony customer for over 40 years. I went to Tokyo and had a great time at the corporate office. Last November, I bought a Sony TV and a soundbar from Best Buy. While the TV is great, the soundbar, model HTZ9F, has been a problem. It stopped working within a week, and after several failed attempts to fix it, it completely died last Tuesday. I believe the soundbar was defective from the start. Best Buy gave me your number to resolve the issue. I don't want a repaired unit; I've lost trust in it. I spent over $[redacted] and don't want another soundbar. I feel Sony should compensate me for at least part of the cost since the unit was faulty when I bought it. I hope you can help me with this. Thank you. Bill

I am the owner of a 40-inch Sony LCD TV with model number KDL40W650D that I bought in December [redacted]. Recently, I experienced a picture issue and had it assessed at an authorized Sony repair center. According to them, the LCD panel has failed and cannot be fixed due to unavailability of parts. This problem arose after just two years of light use, which is disappointing. As a long-time satisfied Sony customer, I find this situation unacceptable. The additional cost of $69 for the assessment bothers me. I am a dedicated elementary school teacher who watches my expenses closely, and this unexpected repair cost affects my tight budget. Considering the circumstances, I am hoping Sony can provide me with a gesture of goodwill, like a complimentary extended warranty if I buy a new Sony TV and reimbursement for the $69 repair charge. Thank you.

My XBR75X850D Android TV stays in a loading screen loop when I try to open Netflix after it's been turned off for a while. The only way I can access Netflix is by unplugging the power cord or doing a power reset each time. I have already updated everything and performed a factory reset twice. Would uninstalling the app help resolve this issue? I appreciate any assistance from anyone who has experienced this problem. Thank you.

I am trying to obtain a verification code for my brother's account so I can access it as I have more progress and unlocks there. My brother used our mom's phone number for his account and I also used her number for mine. When trying to set a new password for his PlayStation account, we encounter an issue with the two-factor authentication code. While my account receives the verification code on our mom's phone, my brother does not. This situation has been ongoing for over a week, making it dull for me to stay at home. I've tried to help my brother access his account, but we are stuck. I appreciate the hard work you put in to assist users like me. If possible, please address this issue at your earliest convenience to bring back the enjoyment we had before. Thank you!

I am rewriting this message as requested by my mom. I am trying to access my brother's PlayStation account as I have been using it more for games like Fortnite. My brother forgot his password and created a new account, but we are not receiving the verification code. Both my brother and I used our mom's phone number for our accounts, yet she received the code for my account but not for my brother's. Despite confirming with my brother, he insists he used our mom's number. Can you please assist in resolving this issue so I can enjoy playing games with my friends and have some fun at home? Your help would be greatly appreciated. Thank you.

This is my second attempt to get a response from Sony. I have an older model Sony KDL-46W4150 LCD TV. Normally, it would turn on to HDMI 1, but suddenly it's defaulting to TV. I want it to go back to HDMI 1. I have tried going through setup multiple times, but cannot find an option to set it to HDMI 1 as the default input that I use with my cable provider. This issue started after I took the TV off the wall to paint and then reinstalled it. I need help getting it to default to HDMI 1 again. It's frustrating to have to select the input every time I turn on the TV. Customer support only sent me irrelevant information when I contacted them.

While playing my game, I suddenly got kicked out of the PlayStation Network. When trying to sign back in, I received an error message stating that my account may be locked due to multiple failed sign-in attempts or that my password needs to be reset for security purposes. I don't have access to the email address ([redacted]) associated with the account anymore as I created it when I was younger and have since lost access to it. I'm unable to access the games and movies I purchased on this account. Can you please assist me in recovering my access?

My TV, a Model #XBR-65X850F with Serial #[redacted], is less than a year old. Initially, it was working fine, but after updating as prompted, it froze on the screen displaying four colored circles. Even after trying to turn it off using both the remote and unplugging it, the TV remains frozen with the bottom light indicating it's still on. I am concerned about leaving it in this state and unsure if it can overheat or pose a safety risk. How can I resolve this issue and make my TV respond to the remote again?

My Sony TV remote sensor is not working. I lodged a complaint and a service technician came to my house to remove the damaged sensor. He mentioned that once the company sends the replacement part, he will return within 2 days. However, it has been 10 days, and there has been no update from the service center in Baroda. The service technician did not provide a specific timeline and only said he would come once the part arrives. In the meantime, I have been manually operating the TV since the remote is not functional. My customer ID is [redacted]4, and the complaint was made on 31/5 with approval on 1/6. My name is Kanubhai Harilal Thakkar. I had previously requested for a new sensor to be sent to the service center in Baroda.

Dear Sony Support Team, I purchased Sony wireless headphones with a charging tower a few months ago to use with my TV. My dog is sensitive to TV sound and always wants to go outside when I'm watching. The headphones worked well for about three months, but then started losing sound after only 15-20 seconds despite indicating a full charge. I didn't register the product for warranty, which was a mistake on my part. I tried finding the NI-MH rechargeable battery, thinking that was the issue, but had trouble locating it in Phoenix. I even found a used one online for nearly $40. Do these batteries commonly go bad quickly? Could the charging station be the problem? Is there a place in Phoenix where I can have it checked? Any help would be greatly appreciated. Now my poor dog can't go outside while I watch TV with the heat here in Arizona. Thank you, Rick H. & Triton Gold Canyon, Arizona

I am Aiden G., and I encountered an issue with unauthorized purchases on my nephew's PlayStation account. On June 16, I purchased 3 months of PlayStation play access for him using my PayPal. Surprisingly, Sony linked my PayPal to my nephew's account without consent. Consequently, five unauthorized transactions occurred on June 17, prompting me to detach my PayPal from his account immediately. Seeking resolution, I attempted to reach out to Sony to resolve this issue. Unfortunately, the customer service phone line left me on hold for an hour with no response. The chat support was also unavailable due to technical problems. I reported the unauthorized payments to PayPal, and they promptly refunded the charges. Despite the refund, my nephew's account was banned by Sony. I am seeking guidance on how to reinstate his account.

Dear Sir/Madam, I am following up on the complaint I lodged on March 29, [redacted], regarding the hardware issue with my home theater not connecting to my Sony TV (Job no. J[redacted]2). A technician visited our home on April 2 and took the system for repair. When he returned on May 23, he stated that the system was damaged in an accident and required significant repairs, altering its appearance from the original product. Despite our objection, the service team refuses to replace the damaged parts. This situation has caused us great inconvenience, especially since it has now been three months without a resolution, eating up our warranty period. We are considering legal action but wanted to reach out via email first. I am a loyal Sony customer, owning a Sony Bravia 3D TV, Playstation 4, home theater, wi-sp600n earphones, and other Sony products. I hope Sony can resolve this matter swiftly by replacing the product, extending the warranty, and ensuring a satisfactory resolution. Enclosed are the bill and job sheet for reference. Thank you for your attention to this matter.