Sony Customer Service Issues

I used my Blu-Ray Disc/DVD Player Model BDP-S3700 (serial # [redacted]) to watch DVDs. After a software update, the player stopped working and displayed an error message for every disc. The discs were all functional before the update. I contacted tech support and received unhelpful assistance from Bruce. However, Justin was very supportive and attempted various solutions. Ultimately, I need to provide a receipt to Sony for further instructions on returning the player. Since I have an extended warranty from Best Buy, I plan to exchange the player there. Thank you.

During my recent call to customer support, a refund request was processed incorrectly to my Sony PS4 game wallet instead of my Amex card. The unauthorized $99.99 purchase was made by my nephew, and although it wasn't charged to my card, I would like the full refund to be issued to my Amex card as originally requested. I am willing to have my war gaming account canceled or disabled to resolve this recurring issue. Furthermore, I specifically asked the agent to implement safety measures to prevent such incidents in the future or provide detailed guidance on how to secure my account against unauthorized purchases. I would appreciate an account audit to identify all recent transactions and disable in-app purchases to prevent similar occurrences. I have temporarily halted the pending chargeback with my bank but have not observed the refund on my Amex card, and I seek assistance in resolving this matter promptly.

I did not receive any notification about the price increase for PlayStation/SonyVue services. Today, I was charged $65 for a service that I feel is not worth the price compared to its previous charge of $55. I realized this when I checked my email 3 hours after the charge. I saw that there is a 14-day refund policy on most services, and I would like to cancel my subscription and avail of this policy. While $11 might not seem like a significant difference, I could get a more comprehensive service like the full DirectTV package with all channels for just a bit more. I initially subscribed to this service for my child due to the Disney/cartoon channels on demand. If there's any way you can assist me with this, please let me know.

Hello, I’m Beverly Bonner. On 08/31/[redacted], my husband and I bought a 75" flat screen TV from Best Buy in Aurora, CO. The TV remained in the box until Saturday 09/08/[redacted] because we were having our TVs professionally mounted in our new house. When we unboxed the TV, the cable technicians were present to set up the service. Upon turning the TV on, we noticed various colored lines running down the right side of the screen. Best Buy has declined to assist us with this issue. We spent $[redacted].00 on this TV and are highly disappointed. They are asking for a $[redacted].00 fee to send someone to inspect it. We suspect the TV is defective and would appreciate any assistance. Thank you. Beverly Bonner.

Dear Sony, I noticed a charge of £30 on my account and want a refund. I provided my verification number, a 4-digit code from social media, as instructed. When prompted to press "y," I was unsure and asked for clarification. The individual pushed me to press "y" within 15 seconds, assuring it was to cancel the verification. After doing so, I received a receipt stating £30 was deducted from my account, with instructions to send "STOP" to halt the charge, which did not deliver. This appears to be a scam, and I seek your assistance in addressing this issue.

I bought a Sony Xperia XA2 Ultra LTE phone from Best Buy in April without purchasing their service plan warranty. By June, the display started shaking and became unresponsive. Despite returning it to Best Buy and Sony tech support recommending a software reset, the issue persisted. After returning the phone with an RMA number, I received it back a month later with no improvement. The display still shakes, and the screen is either unresponsive or hyper-responsive. Tapping one icon often triggers another program or a sticky drop-down menu, which is affecting messaging and gaming. I am frustrated and seeking a replacement from Sony due to the ongoing problems experienced, even after reaching out to support centers in NY and NJ and not hearing back. I hope for a functional replacement or an upgraded model. Thank you for your understanding. - Michael K.

I visited GameStop and collected my Call of Duty Black Ops 4 downloadable codes in advance. There were four codes provided: two on top for a website and two at the bottom for the Digital Deluxe Edition and the Standard Edition. I intended to give the Standard Edition code to my little brother, but in my haste, I mistakenly input the wrong code without realizing it. Unfortunately, it was only when I saw my brother accessing the pricier edition that I understood my error. Now, I am left with feelings of frustration and regret for my oversight.

I received a notification that my account was banned or suspended due to an issue with a payment that was reversed by the bank. Support mentioned a $48 charge related to this, which I didn't initiate. I am mainly concerned about accessing my PlayStation games, as they currently show a lock symbol. Re-purchasing the games is not an option for me. My priority is to regain access to the games rather than the account itself. Can someone guide me on how to unlock the games effectively?

I purchased a PS4 controller almost a year ago and have been experiencing issues with it just before the warranty expired. After speaking with customer service, I was advised to buy a new controller and to reach out if the issue recurred. Now, as my current controller is malfunctioning, like my three previous ones, I am disappointed. I only play my PS4 occasionally for short periods, and it's frustrating when I can't enjoy it, especially during the release of a new game like Red Dead. I was instructed to contact Sony for assistance this time, and I hope they can help resolve my ongoing controller problems. Thank you for any support you can provide.

Both my brother and I have Sony Xperia phones that are less than 18 months old and were on a contract with EE. One is a XZ and the other an XA. Recently, both phones have stopped working. The XZ started losing battery power rapidly and overheating, while the XA began freezing and eventually got stuck on the turning on Xperia screen. It seems highly unlikely that both phones would fail at the same time, causing us to have to upgrade our contracts, which has been costly. We would appreciate it if you could investigate why this happened as it has left us both very displeased as customers.

I have been experiencing several issues with my Sony Bravia TV for the past three months that seem to be getting worse. Issue #1: Each time I turn on the TV, it fails to receive a signal from the HDMI ports connected to my Xfinity cable box. I have tried different HDMI ports with the cable box, but the problem persists. However, when I connect my DVD player to any of the HDMI ports, it works fine. The third HDMI port is reserved for the soundbar, causing an inconvenience. The only solution is to reset the TV by unplugging it or holding down the power button for 10 seconds. Issue #2: Occasionally, the screen turns gray and displays HTML text about a Showtime guide. Despite Xfinity replacing the cable box twice, the issue persists. Uninstalling the Showtime app from the TV seemed to resolve this problem. Issue #3: There are frequent interruptions while streaming from any service, even though the internet speed is sufficient. This issue has been present since I bought the TV in July [redacted]. After multiple visits from Xfinity technicians, I am seeking assistance to enjoy uninterrupted programming. Thank you, K. H. [redacted]

I recently purchased a new Samsung NU8509 65" TV and have been experiencing odd signal loss issues with my PS4 Slim. The problem begins with flickering on the screen and eventually leads to a complete loss of video signal. I have meticulously tested both the PS4 and the TV separately, trying different cables, resolutions, and settings, but the problem persists only on the new TV. Despite hearing about potential compatibility issues between PlayStation and Samsung TVs, my brother, who also has a Samsung TV, encounters no such problems. Any suggestions on specific settings to adjust would be greatly appreciated as I believe there might be a setting or software conflict causing this inconvenience. Thank you for your help. -Sincerely, Felix

I love the PS4 for its user-friendly interface and the excellent controller design. Together with my family, we have enjoyed using Play Stations without any mechanical issues. Recently, I took advantage of a Black Friday sale to buy two more consoles to cater to different seating options due to my son's back condition. Unfortunately, he faces challenges accessing his purchased games across the multiple Play Stations at our home. His PSN ID is carballforeva, and the current sign-in restrictions feel discriminatory. I believe loyal customers like us who invest in multiple consoles should not face such limitations. Sony needs to address this issue promptly for a fair gaming experience. What steps will be taken to resolve this issue and ensure equal access for all users?

Hello, I hope you are well. I am seeking assistance with an old Sony DVD/video player I acquired approximately 30 years ago. Unfortunately, I am unable to locate the paperwork for this device. This player has been exceptional, and I have never encountered any issues until the remote ceased functioning a few days ago. Despite changing the batteries twice, the remote remains unresponsive. However, the player works flawlessly when operating the buttons on the front manually. The model number for the player is [redacted], and the number on the back of the remote is 6A 25W. I am hopeful that I can obtain a replacement remote for this unit and would appreciate any guidance on where to purchase one. I am reluctant to replace the entire unit as it has been a reliable asset for our family for many years. Thank you for your assistance. Warm regards, Annette H.

I have owned a SONY KDL-46XBR4 flat screen LCD television for the last 11 years without any issues until recently. When using the "Picture in Picture" feature, the main viewing screen is divided into four sections, with the bottom right section displaying only a dark gray screen. Switching to the "Picture and Picture" mode, the larger screen shows images and sound correctly, but the small screen remains gray. After contacting DISH-TV, technicians temporarily fixed the issue, but it keeps reoccurring. I am seeking advice on potential solutions: adjusting TV settings, rebooting the TV, or requiring a part replacement by a technician. Any guidance on resolving this puzzling problem would be greatly appreciated.

I have a SONY KDL-46XBR4 LCD television from 11 years ago, along with DISH-TV service. The "Picture and Picture" feature suddenly displays the main screen in four sections, with a blank area in the bottom right. While the sound and other features work, the smaller screen remains a dark grey. DISH-TV attempted to resolve the issue remotely but couldn't find a definitive problem. I am unsure if this is a simple setting adjustment, a reboot necessity, or if a repair technician is needed. Any guidance on how to address this issue would be greatly appreciated.

I need assistance with accessing my PSN account. I forgot both my email and password because I always used auto-login. Recently, while shifting cords between my PS4 and PC, the PS4's power cord got unplugged. When I used the PS4 later, it prompted me to set up the language and choose an account as if it were new. I realized I didn't know the email or password. I purchase items on this account and have PayPal receipts, YouTube videos associated with it, know the PlayStation I used, and have offline access. My main worry is losing my purchased content if I can't recover the account. Can you help me retrieve my account details?

I'm having trouble accessing my PSN account because I can't remember the email or password. Previously, I had auto-login enabled and forgot the email associated with the account. Recently, I unplugged my PS4 while switching cords to my PC. Upon using my PS4 later, I was prompted to set up the system and select an account, which led me to realize I needed to input my email and password. Unfortunately, I don't recall this information. I'm concerned about losing purchased content and have evidence like PayPal receipts, YouTube videos, and access to the PS4 where the account was created. I'm hoping for assistance in recovering my account.

Hello, this morning when I woke up, I noticed that all my apps, including Netflix and YouTube, were missing from both of my Sony smart TVs at home. I attempted to reboot following online instructions, but it did not solve the issue, and the apps are still missing. I tried live chatting with tech support, but they requested my bank account details for a $5 fee. Unfortunately, I don't have an extra $5 in my account and explained this multiple times, yet they insisted on the payment before connecting me to someone for assistance. I also attempted to call the number [redacted], but they are closed today. I rely on Netflix and YouTube for my TV watching, and seeing error [redacted] is concerning. Despite my WIFI connection being fine, the TV shows as connected, but the apps are still missing, and I am unable to refresh the internet content. I need a valid phone number for tech support to resolve this issue. Thank you, Shelley B.

I am using a HDR-CX580 camcorder and was connected to my PC to use Play Memories. Accidentally, I closed the LED viewing window and disconnected the camcorder. I have never had issues, even after seeing the warning for years, until now. I tried online solutions to correct the problem, but they didn't work after several attempts. I tested the USB port on my PC and it functions properly. I am unsure if I need to reset the camera to factory settings or uninstall the application from my PC. It seems like the camera might be the problem since the USB port is working fine. I'm unable to transfer videos or pictures from the camera to Play Memories on my PC. Any help would be appreciated, excluding the online documentation support I've already tried.