How Do I Reset My Password on the Sony Network?

Resetting your Sony network password can be brought about by a variety of scenarios. Use these helpful tips to assist you with recovering your password.

Christian Allen is the editor / author responsible for this content.
Oct 31, 2019

Sony, the Japanese conglomerate is one of the top companies in the world. The company's interests spread across consumer electronics, business electronics, gaming, finance and entertainment among other industries.

Due to the wide range of services offered by Sony, they often have different accounts for each service including PlayStation and Sony Mobile among many others. However, you can have a Sony account through which you can manage our accounts on all other Sony platforms. You can open a Sony account as long as you are using a Sony product.

The ability to manage all Sony related accounts from a single point can be both cumbersome and advantageous. You get more detailed help from the individual accounts but a single Sony account gives you centralized control which can help reduce the number of passwords and log in details you need to save and remember.

Resetting your Sony network password can be brought about by a variety of scenarios. Forgetting your password is the most common reason among them.

Another reason why you may want to reset your password may be suspicious activity in your Sony account which leads to taking preventive measures to avoid further compromise. A fraudulent party may also lock you out of your Sony account which leads to you using your Sony account to change your password. You may also just want to change your password to make it more secure.

Reset Your Password

Changing your password on the Sony Network is a relatively straightforward process. It includes the following steps:

  1. Launch your web browser
  2. Open the Sony Entertainment Network's website
  3. On the log in page, click 'Forgot Password' and you will be redirected to the password reset page
  4. You will be prompted to submit your Sign In ID which is the email address associated with your account
  5. Input the email address and then click 'Send Email' and a password reset link will be sent to your email
  6. Open your email address and go to your inbox
  7. Check for the password reset email in your inbox and if you do not find it check your spam and junk folders
  8. Open the email and clink on the link. You can alternatively choose to copy the link and paste it in the address bar of your web browser if the link does not open
  9. Fill in your new password in the empty fields and when done click 'Reset Password'
  10. Go to the log in page and try logging in with your new password to see if the password reset was effective.

If the password reset process above fails, you should contact Sony customer support for help changing your password. You can reach them through the following ways:


You can contact Sony customer support directly through their website by following these steps:

  1. Launch your web browser
  2. Open the Sony Entertainment Network's website
  3. Click the 'Support' tab at the top of the page and a drop down menu will appear
  4. Click 'Support' from the options in the list
  5. Scroll to the bottom of the page and click 'Contact Customer Support'
  6. You will be directed to the Sony contact page where you will be prompted to choose to contact Sony Mobile, PlayStation or Sony Electronics. Choose the appropriate category
  7. You will be presented with a contact form. Fill in the requisite fields and when done click 'Send' to submit your query.


The best method to use to contact Sony customer support about a password reset is through the phone. It is fast and efficient. Have your account verification details ready when you make the call.

You can retrieve the Sony customer support phone number on GetHuman.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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