How Do I Get Technical Support for My Sony Product?
In a nutshell: Sony offers a wide range of products and provides support through various channels. Customers can find troubleshooting solutions on the Sony website and contact support for assistance with specific products. The Contact Product Support page lists the support contact numbers for different Sony products. For Sony televisions, it is recommended to use the guided support before requesting a repair. In-warranty repairs for consumer electronics can be requested through live chat or by contacting an agent. PlayStations have their own dedicated support page. Customers can also find country-specific support information on the Sony website.
Introduction
Sony offers a wide range of products to customers, from TVs to cameras or headphones and game consoles. Those who need support with their consumer electronics can email, call or send a text (data rates may apply). Long-distance charges may also apply, depending on your location. Before calling technical support though, it's advised to check the common troubleshooting issues. Use this link: https://www.sony.com/electronics/support/articles/S1F1507
You'll find common problems and solutions for your Blu-ray disc player, camera and camcorder, home theater systems and Xperia devices. Call technical support only when you can't find the information you need.
Open the Contact Product Support Page
If you can't find any resolution online, open the Contact Product Support page which lists all of the products sold by Sony. You'll find the Support contact numbers for your TV, Playstation, home audio, hearing aids, digital paper and other products.
Use this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&cpint=spt-ribbonbar_contactsupport
Scroll down to see the group that best matches the product.
Note that long-distance charges and data rates may apply.
You may need product repair if the agent can't help with troubleshooting. Below is the product repair information for Xperia and consumer electronics products only.
Use the Guided Support for TV
For Sony televisions, it's recommended to use the guided support first before requesting a repair. You will need to have the model number to get the right support for your TV.
Enter the Model Number
If you don't have the model number, click How to find my model number for specific instructions.
Click Continue
Chat or Call an Agent for In-Warranty Repair
In the Contact Support Product Page, click Contact an agent or Live Chat if you need in-warranty repair for your consumer electronics.
Scroll to see other available options on how to get repair services near you.
Check the next step if you need PlayStation Support.
Open the PlayStation Hardware & Repairs Page
Use this link:
https://www.playstation.com/en-us/support/hardware/
To get better repair services for your consumer electronics, register your Sony product online. Don't worry, you still keep the warranty even if you don't register the product.
Select a Category
You'll find technical assistance for consoles, controllers, accessories and VR systems. Click a Category. You may need to select more categories on the next page. Just follow the on-screen instructions to get the help you need.
Conclusion
Sony offers several support available for their customers. You can use online help, email them, chat with an agent or call Customer Support for help. You may visit this page: https://campaign.odw.sony-europe.com/support/index.html and select your country. You'll find information about contacting support after selecting your country.
Before calling Support, it's advised to check your manual first for common troubleshooting steps you need to do. The information you need may be in the manual or in the online guide. If you still have other questions, call Sony Customer Service at your earliest convenience.
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