Snapchat Customer Service Issues

I am in a distressing situation. My ex-boyfriend took my phone without permission and has used it to post unauthorized nude photos of me on my social media accounts. He has gone as far as sending these private images to my colleagues, family, and friends, causing me immense distress. He continues to harass me by sending more explicit photos to my Snapchat contacts weekly. I am frustrated by the lack of response or action taken by your company to address this malicious behavior. It is disheartening that he can continue to damage my reputation through your platform unchecked. The account "Pretty_redkisses" is compromised as he has changed all the login details, leaving me unable to regain control. I plea for urgent assistance in resolving this distressing situation.

Hello, I've been experiencing difficulty accessing my account for the past four days. The login process requires a code sent to my Indian phone number, but since I'm currently in Malaysia for studies, I no longer have access to that number. Unfortunately, my local SIM card is not compatible here, hindering my login attempts. Either assistance to update my mobile number or removal of the current one would enable me to login using my email address. My Snap ID is kbindra23. Additionally, a few days ago, my friend (Snap ID: siman72) and I noticed our Snapchat streaks, which were at [redacted], disappeared suddenly without any notification. Kindly address these issues promptly and restore my account and streaks. Thank you. Sincerely, Garima

Hello, I’m frustrated about receiving a generic email with no further explanation. The last photo I shared was a work selfie using one of the filter on my story. I did not receive any warning or notification about violating any terms of service. I must recover my memories. It's concerning that this occurred without an investigation or attempt to communicate about a possible hack. I am confused and upset about losing all my stored memories due to an error in the algorithm or lack of investigation. I want to understand what caused the account deletion and why there was no warning to retrieve my memories beforehand. I believe that data on the internet is never truly erased, so I hope the memories can be recovered. Please explain what happened and provide a solution. Losing precious photos of my child and pregnancy is distressing, especially if it was due to an error.

Hello, I have previously contacted you via email regarding an issue with my Snapchat account being hacked, along with my associated email and login details. Despite attempting to follow your instructions, the hacker has resumed posting on my account, which is under the username lila_aeh7 and linked to the email [redacted] I am currently unable to send an email through the compromised email address as it was also hacked. I urgently require assistance in blocking and deactivating the account. Thank you for your prompt attention to this matter.

I shared my account details with someone to use it, and now they have changed my email, password, and mobile number, making it impossible for me to log in. I reached out to support, but they were unable to assist as the new information was not linked to my account. I do have an email confirming the changes and alerting me about a login from Atlanta, Georgia. I just want to regain access to my account, reset the email and password, and secure it from further unauthorized access. My account has been compromised; any help would be appreciated.

I created a new Snapchat account earlier this year because I was embarrassed by my old username. I used to be able to access my old account easily, but now I can't log in even though I haven't changed the password. I removed my email and phone number from the account to use for the new one, and now I'm locked out. It's distressing because I have a lot of personal memories on the account, including photos and videos of my late father. The email I used for this message is the most recent one associated with the account. Is there any way to recover the account without email or phone verification? I really need to access those memories.

I urgently need your assistance. After logging out of my Snapchat account on my phone, I cannot remember the password to log back in. Unfortunately, the online contact from Snapchat hasn't been helpful. The phone number on the account isn't verified, and the associated email is inaccessible as it's linked to my old school email which has been closed down. Is there an alternative method to verify my identity with you to regain access to my account? Losing access would mean losing precious memories like concert videos and photos of special people. I am aware that the situation is complicated since I don't have access to the email or phone number connected to the account, which I realize was my oversight. I would gladly provide my birthday, past passwords, My Eyes Only password, or any other information needed. Your assistance in this matter would mean a lot to me, given the sentimental value of the content on my account.

My account got hacked, and someone is contacting my friends from it. I tried to reset my password using my phone number, but it didn't work because my email wasn't verified. They changed my password, so I couldn't log in with the original one. I've asked people to report the account, but I need them to stop. They even reached me through my phone, gaining access to my private photos. They tricked me into sharing sensitive information, and now I fear for my pictures, considering my career as a medical student. I urgently need help recovering my images or the account. If that's not possible, can you delete the account? Please reach out to me. The username of the account in question is "pelaaa."

On September 23, [redacted], at 5:29 pm, someone hacked my Snapchat account in Atlanta, Georgia. When I tried to log in, I discovered that my password, email, and phone number were changed. The new email address added is [redacted] which doesn't seem valid. This account is important to me, and I've never had to update my email or phone number associated with it before. I suspect the hacker is trying to scam people through my account and has also gained access to a friend's account. My username is alexcus1618, and while Snapchat initially had trouble locating my account, they haven't provided further assistance. I would like to regain access to my account but, considering the situation, I may need the account deactivated for safety reasons.

One of my close friends messaged me asking to use my Snapchat for networking purposes. Since she doesn't have a functioning phone to make calls or send texts, it seemed reasonable for her to seek help for networking. Upon suspecting her Instagram had been hacked, I willingly decided to assist her in alerting others, only to realize it was her Snapchat account that was compromised. In a matter of minutes, the hacker changed the email, disabled two-factor authentication, switched the phone number associated with the account, and altered the password. I promptly attempted to use the links provided in the emails to undo the unauthorized changes, but unfortunately, the links proved to be ineffective. I am seeking assistance in restoring my account to its original state before this breach occurred. I can verify all my account credentials, from past passwords to the email address, even down to the password for "my eyes only." I am willing to provide evidence such as photos of myself compared to those in my memories to confirm my ownership of the account. My Snapchat is important to me as it connects me with family, friends, and acquaintances I can only reach through the platform, some of whom are now living far away. While I have warned those contacts through other means, my account is now being misused for malicious purposes. I am desperate to resolve this issue and reclaim my account.

On September 23, [redacted], an account on Snapchat under the username jpavlacky4 was hacked. The hacker gained access to the account and posted private photos of the account owner. The situation is currently under investigation by the Baxter Minnesota Police Department. Legal action will be taken against the hacker for posting inappropriate content. To proceed with the case, it is crucial to identify the hacker's device and location. The hacker seems to have personal information about the account owner, making this matter urgent. The Snapchat account jpavlacky4 has been closed, but it is important to uncover the identity of the hacker for legal purposes.

On Monday afternoon around 4 pm, my friend messaged me on Snapchat asking if she could post a survey video from her school. Thinking it was her, I shared my password. Later, when I tried to log back in, I couldn't access my account. I reached out to a mutual friend and asked about the survey video, only to learn that it was not my friend but someone else using her old Snapchat. This imposter is scamming people in my Snapchat network, with one friend already filing a police report. Now, I am also eager to regain control of my Snapchat account.

I own an iPhone 8+ and have encountered an issue with Snapchat. This is the second account I have set up on this phone, and it keeps randomly logging me out. When I try to log back in, it tells me my account is temporarily blocked. Despite my attempts to unlock it through the Snapchat support website, nothing happens, and I am unable to access my account, losing all my memories. It's frustrating because I believe I haven't violated any guidelines, except for possibly not having a verified email, but I can't verify it without accessing my account. Maybe I've added too many people, although I don't add new contacts daily. In short, this situation is very aggravating, and I need assistance to regain access to my Snapchat account.

My friend's phone was stolen, and now the thief has logged her out of Snapchat on her iPad. We've tried to reset the password, but it asks to send a code to her phone or email, which the thief has access to. We don't know the current password as it has been changed. The thief is going through her Snapchat, posting things, and we can't stop them. Please help us regain control of the account or delete it. Any assistance would be greatly appreciated as we are in a difficult situation.

I am experiencing difficulty accessing my account on a new device even though I am still logged in on my old one. The phone number listed in settings is outdated and the email is slightly misspelled as "[redacted]" instead of "[redacted]". I have forgotten my password, making it impossible to log in on the new device. When attempting to reset the password, the email listed is incorrect and the old phone number is no longer valid. This issue prevents me from retrieving important photos and videos, some of which are of deceased individuals. I have screenshots for reference. Any assistance in resolving this matter would be greatly appreciated.

I was logged out of my Snapchat account (taydertoter2123) yesterday and couldn't log back in as my password didn't work. After receiving an email notifying me that my password was changed to [redacted], I realized my account was hacked. I managed to reset the password and regain access for a short time. However, I noticed messages and conversations that I hadn't participated in. When I tried to inform others that it wasn't me, my password, email, and number were changed. The email linked to the account is [redacted] The hacker is now posting saved pictures on the account, causing distress to my daughter. Please assist urgently. -TD

Last night my phone broke, and I tried to log into Snapchat on my mom's spare phone while waiting to fix mine. When I entered my password, it said it was wrong and that a code would be sent to my broken phone. Since I couldn't access it, I tried with my Gmail, specifically ([redacted]), but I need a confirmation code sent to my broken phone. My Snapchat contains cherished memories, and I'm struggling to get access to it. My name is Nadia Vasquez, and I have a private story named "emo hippie trap lord" and another one called "deep priv." My best friend on Snapchat is Max. I'm hoping to regain access to my account. Thank you for any help.

I attempted to log into my Snapchat account on a friend's phone due to my dead phone. Unfortunately, his phone was banned, leading to my account being permanently locked for hours. Despite waiting and trying again, I remained locked out. Visiting Snapchat's support site confirmed the account's permanent lock. I am distraught as I did nothing wrong. Merely trying to access my account through Eitan Menashe's Snapchat resulted in this situation. I feel unfairly treated and frustrated. I am in tears over this issue. Please assist. Appreciate it greatly @joerox2003.

I recently discovered that my ex-boyfriend accessed my account ([redacted]) through my email address, [redacted] He took control by changing my Snapchat password, phone number, and associated email address. I am worried as he is now threatening to post using my account. The account had been using the same information for about five to six years, and I am desperate to regain access to secure it. I had many important photos in there that weren't backed up. Last week, I created a new Snapchat account under the email address [redacted] using the same phone number. I would greatly appreciate any help you can provide to recover my old account, prevent him from using it, and retrieve my data. You can contact me using either of the mentioned email addresses.

My Snapchat account was hacked last week, but the hacker returned it. Just now, the account was logged out again, so I logged back in and deactivated it. I noticed the hacker’s email was listed, so I changed it back to mine. However, when I requested my account data, it was sent to the hacker’s email. I tried deactivating the account, but it went to the hacker's email instead of mine. Concerned about my lost account, I fear the hacker can reactivate it. I want to ensure the hacker loses control and the account is permanently deleted. The username was ‘c.signorelli’ and the email was ‘[redacted]’. For further communication, contact my mum at the email provided as I am currently busy with year 12 studies.