Snapchat Customer Service Issues

Dear Concerned Party, I hope you are well. I have some inquiries that I hope you can assist me with. I am Tarra Pyne, studying Business with a major in Marketing at the College of the North Atlantic - Qatar. I am working on a mock sales pitch (B2B) that involves a collaboration between Spotify and Snapchat. As a user of both services, I believe merging them would be interesting. I would like to know the best time to schedule a meeting with Snapchat representatives to present this pitch. Are there specific periods or quarters when Snapchat tends to form new partnerships? If such times exist, when and where are they usually? Additionally, when would be the most suitable time to present new proposals to Snapchat? If there are any sources or statistics available for reference, that would be greatly appreciated. Thank you for your attention, and I am eagerly awaiting your response. Best regards, Tarra Pyne School of Business - Marketing College of the North Atlantic - Qatar

I lost my phone and my SIM card, and now that I have a new phone, Snapchat keeps asking for a verification code sent to my old number. I have tried to reset the password through email, but it still asks for a verification code on my old number. Since I lost my phone abroad, I don't have access to that number. My username is jamilrtm1, and my password is waswaswe123. This is causing me a lot of distress as I have cherished memories and important photos on my account. Please assist me in resolving this issue promptly.

I created a new Snapchat account with the username slater_franks on my iPhone. However, after logging into the account on my iPad last night and forgetting to log out, I attempted to access the account again on my iPhone this morning only to find it temporarily locked. I want to clarify that I have not engaged in any inappropriate or criminal activities on my account. I suspect the lock resulted from accessing the account on multiple devices, which was unintentional. I believe this is a misunderstanding from Snapchat's end, and I kindly request assistance in unlocking my account. Thank you for your help.

I recently purchased a new phone and got a new number due to losing my old phone. When I attempted to log into my account, I realized I couldn't remember my password, so I tried to reset it. The system prompted me for a verification code from my old number, which I no longer have. I really need assistance to regain access to my Snapchat account without losing all my memories. My username is valeriejasmine1, and the linked email is [redacted] I kindly request that Snapchat provides me with a verification email instead of a code due to the unavailability of my previous number.

Recently, I received a direct message on Instagram from a sorority sister asking me to add her Snapchat code. She managed to get my phone number and Snapchat username, then sent me a code leading to a password change on my account. Subsequently, my phone number and email were compromised, and now a hacker from Goldenrod, Florida, with an iPhone 6s Plus, keeps gaining access to my account by deactivating and reactivating it erratically. I have their IP address and am deeply concerned about the breach. My Snapchat holds my cherished memories from the past four years, and losing them is distressing. I am eager to assist in recovering my account. Thank you for your prompt attention.

Hello Snapchat Team, I recently changed phones and am unable to access my account because I did not update my contact details before logging out. My username is ainsleyyxoxo. The old mobile number linked to my account, +[redacted]0, is now being used by the new owner who also has a Snapchat account. I need help resetting my password and understanding how two accounts can be linked to the same number. Any attempt to reset my password using the mobile number resets the other user's account, belonging to Warwick. Warwick has reached out via email but has not received a response. The email linked to my account, [redacted], is outdated, making it impossible for me to reset my password. I am eager to recover photos from my recent trip to Europe and continue using my account. Please assist me with this matter. Best regards from Australia, Ainsley Weslake

Last night, while I was about to reply to my friend on Snapchat, the app suddenly logged me out. Upon attempting to log in again, I realized I had forgotten my password and never registered an email or phone number on my account. When I first created my Snapchat, I didn't have a phone or email at the time due to my young age. Now that I am older and have both, I know I should have updated my account information, but I forgot. I promised myself to do it recently but got distracted. I'm kindly asking for assistance in recovering my account or retrieving my precious memories, which include four years of high school moments, including graduation pictures. These memories are incredibly important to me, and I am willing to take any necessary steps to recover them. I understand this might be a long shot, but I sincerely hope someone can assist me or provide the necessary information to help me.

My account was hacked on Saturday, September 14th. While taking a video, I was suddenly logged out. Upon logging back in, it happened again. After inputting my correct details, it stated that the password was wrong. I then tried the "forgotten email" option, which worked. However, a second authentication code was required to access my account, an option I hadn't selected before. The hacker changed the contact details associated with my account, including my email and phone number. Despite reaching out to Snapchat using my signup email "[redacted]," they claimed it wasn't linked to the username "sapphy001" and couldn't assist me. I suspect the hacker has been active on my account as the snap score has increased. I've requested my friends to report the account. I'm concerned about my photos and messages on the account and where the hacker might share them.

I am seeking assistance following an assault incident last year which occurred at work in a law enforcement capacity involving my partner. Unfortunately, during the investigation, I was wrongly accused of my own assault. The resulting damage to my military career and the onset of a severe medical condition due to the trauma have been devastating. I am seeking to retrieve messages from last year to prove myself as the victim. Despite seeking help from base legal, equal opportunity, and the inspector general, I have not received the needed support. I am experiencing daily seizures, feeling isolated, and struggling with my mental health, having been hospitalized for suicidal thoughts and undergoing extensive treatment without improvement. I am in urgent need of help as I feel desperate and lost. I am reaching out for support in contacting the relevant individuals to address this critical situation.

Today, I was unexpectedly logged out of my Snapchat account. This is the first time this has happened since I first downloaded the app. Unfortunately, I no longer have access to the phone number that was linked to my account, and I recently changed my email address due to personal reasons, which was also associated with my Snapchat. Despite trying various passwords, I am still unable to log in. When reaching out to Snapchat for support, I received automated responses indicating they were unable to verify my identity. This situation is distressing as I have important memories of my daughter stored on the app. I am feeling frustrated as I am unable to find a way to contact Snapchat for further assistance.

I need help to regain access to my Snapchat account. My little sister unintentionally logged me out of my account that I've had since [redacted]. The email linked to the account is inaccessible, and my phone number is blocked due to a payment issue. Even after contacting my network provider to lift the block temporarily, I couldn't retrieve my account in time. When attempting to reset the password, I encountered an issue as mobile verification isn't available due to suspicious activities. My account contains significant sentimental value, with photos and chats, especially with my late boyfriend. I kindly request assistance to reset my password to my new email at [redacted] Thank you for your help.

Hello, my name is Shelby Ranger. I accidentally logged out of my Snapchat account @strout06 while checking my settings. I thought I knew my password, but apparently, I don't. I attempted to reset it using my phone number and tried three different emails, but none of them seem to be working. It's important for me to regain access to my account as there are people close to me on there who mean a lot to me. I would appreciate any assistance in resolving this issue. Thank you.

I was fooled by someone pretending to be Team Snapchat who asked for my verification code, leading to my account being hacked. The hacker changed my contact information and now I am locked out of my account. They are using my account to sexually harass others, sending inappropriate messages to people I haven't been in contact with for years. This behavior is completely out of character for me and I find it embarrassing and distressing. I urgently request that my account "jazzy0234" be removed as soon as possible.

I encountered a problem when trying to log in to Snapchat today. After being unexpectedly logged out, I attempted to sign in using my usual credentials, only to receive an error message indicating that one of them was incorrect. To my surprise, everything was functioning normally just 20 minutes prior. Upon attempting to reset my password, I discovered that my current email address differs from the one I used six years ago when I created the account. The current email is linked to an older account which I only used for a brief period initially. Over the years, my phone number has also changed, but as I never faced this issue before, I never updated the email or phone number associated with my main account. Given the time that has passed, I am unable to recall the email address used during the account setup. I am seeking assistance on how to regain access to my account or retrieve information about the email address linked to it.

Upon returning home from work, I encountered issues with accessing my Snapchat account. Unbeknownst to me, someone else has taken over my account and is engaging in harassing behavior towards my friends, asking for money. This situation has caused great distress, as I have personal memories and important saved messages on my Snapchat that I hold dear. Despite trying to log back in using my email and phone number, I am unable to regain control, as both are being deemed invalid. I am seeking a resolution to either regain access to my account or have it completely deactivated to prevent further misuse.

I have been using the Snapchat account "amandamaybee" for at least four years now. Unfortunately, I lost access to my original account "amandamaybe" and had to create this one. This account has become essential for our marketing and communication with dealerships and car collectors. I desperately need help to recover my account. The last passwords I recall using are MaybeJ81, Petty4president, Amanda81, and Dozer007. I reside on Stafford Road in Tickfaw, Louisiana, am a 38-year-old white female with blonde hair and blue eyes. I own an Australian Labradoodle named Petty, have a grandson named Grayson, and two active daughters. My husband and I share a passion for exotic cars. I have been unable to access my account; it is saying my password is incorrect, and my phone number and email are not associated with the account, which is upsetting as my number has always been [redacted]. Your assistance in resolving this issue is greatly appreciated.

About two months ago, I woke up and opened Snapchat to find that I had been logged out of my account. When I tried to log back in, the app would continuously load without success. Eventually, I received a notification stating that my account had been temporarily locked. I assumed my account was locked due to someone hacking into it. Despite trying to unlock it on the Snapchat website, it continues to show as locked. Even when I create a new account to replace the old one, I can't log into either account. I need assistance with this issue.

I would like to understand why my account was not deleted as per my request. I am concerned about the 30-day delay for deletion requests, as it has compromised my privacy. The automatic syncing programs and friend suggestions on Snapchat have caused unwanted messages from other users, creating issues in my relationship. Despite contacting Snapchat and requesting account deletion, I feel I was misled. I am now insisting on immediate deletion to avoid further complications. If I receive any more messages due to my account not being deleted and my name not being disassociated from Snapchat, I may take legal action. The mental stress and consequences this has caused in my life and relationship are a direct result of mishandling my personal request.

My ex-boyfriend hacked my Snapchat account. I've always used the same email and didn't update my phone number, but he changed the email and number on it. My username is King-destiny91, and my email is [redacted] I received an email about the changes. He's threatening to use my pictures, so I really need access back. My account is important to me with irreplaceable pictures and videos. I'm hopeful to regain access. Please contact me at [redacted] or [redacted]. You can also reach me at [redacted] Thank you.

Hello, I reached out to Snapchat as I recently changed my phone number and can't recall my password for logging in. The support team suggested creating a recovery code, but I can only do this from within my inaccessible account. I couldn't find a contact number to call. I'm trying to speak to a live representative as I don't understand why they can't send a recovery email after numerous attempts via the "Forgot your password?" option. I have checked all my email folders. Additionally, I am unable to update my phone number on the account. I am hoping for assistance in connecting with a representative as Theo's email support was not useful. I am looking forward to resolving this issue promptly. - Calie