Snapchat Customer Service Issues

Last night, I experienced an unexpected logout from my Snapchat account. Upon resetting my password and re-logging in, I was prompted for a code that I did not recognize. After researching, I found out it was related to two-factor authentication, a setting I was unaware of. Despite having my account for years, I never set up this code, potentially jeopardizing my stored memories. I haven't received effective assistance with this issue and feel frustrated that Snapchat did not clearly notify me about the authentication feature. While my friends have not encountered this problem, I am left struggling to access my account and its contents. I hope to find a solution without resorting to creating a new account and losing valuable memories.

I am in need of assistance in recovering my Snapchat account, which has been deleted for more than 30 days. I am desperate to retrieve it to access my cherished memories. These memories hold significant value to me, especially those with a close cousin who has recently passed away. I kindly ask for an exception to be made in order to help me recover my account. My username is Z_mvrk, and my email associated with the account is [redacted] Your help in this matter would mean a lot to me.

I was locked out of my "officialsammata" account a week ago and created a new account called "officiallyxSam." Today, I successfully unlocked my "officialsammata" account through the website and switched back to it on my phone. However, this action caused me to be forcefully logged out of my Snapchat. When I tried to log back in, it said my "officialsammata" account is permanently locked, and now my "officiallyxSam" account is locked as well. I do not use any third-party apps, adhere to Snapchat's policies, and have reached out to their support multiple times without any response. I'm disappointed by the lack of communication from Snapchat and would like assistance in regaining access to my "officialsammata" account. I have attached a screenshot showing it was successfully unlocked. Thank you. -Samuel M.

I recently had my phone stolen. Prior to that, I had uninstalled Snapchat and only reinstalled it after three days. When I tried to log back in, I couldn't remember my password. When attempting to use the SMS verification, I was told my phone number wasn't associated with any Snapchat account. This puzzled me as I recall receiving a code via text previously. After trying with my email, I managed to log in but found it was an old account I no longer use. Through that account, I discovered my actual account named "iyaaawn.t." I can see my original account is there, but I'm unable to access it. Can anyone assist me with this issue?

Recently, my account got deactivated without my permission, and I don't have a verified email or phone number on it. I still have my username, password, and other forms of ID. The deactivation happened on Friday, and now it shows that I don't have a Snapchat account. I'm concerned about my personal photos linked to the account. I would appreciate your help in resolving this. Thank you.

Hello, I really enjoy using your social media app, but I have a suggestion to improve the connection when sending Snapchats to a specific person. Currently, it's challenging for my friend and me to communicate because of the large amount of data the app requires. It would be great if there could be a feature where you could select one person to prioritize using less data, and the app wouldn't automatically load other snaps until you choose to view them. This would help conserve data and improve communication. Additionally, I've noticed Snapchat drains the battery quite a bit, which is something I'm willing to deal with. Thank you for considering these suggestions to enhance the app's functionality.

I recently changed my phone number, and Snapchat keeps sending my access code to my old number. I have access to the email associated with my account and would appreciate it if you could send a recovery code to that email. I've had this Snapchat account since [redacted] and it would be a huge loss if I couldn't regain access. I'm unable to log back in without the recovery code, and I really don't want to lose all the memories and connections I have through this account.

I recently got a new phone number, but the verification code keeps getting sent to my old number, which I no longer have access to. I've had the same Snapchat account since [redacted] and I really don't want to lose all my memories stored there. I would greatly appreciate it if you could send me the verification code via email to the email address linked to my Snapchat account. The email on file is [redacted]

I am having trouble recovering my account using my Great Britain mobile number. When I enter my number, 7[redacted]37, Snapchat automatically adds a 'zero' in front of the 7 and states that it's not the number I signed up with. I've tried to remove the zero, but it won't allow me to. I am certain that I didn't sign up with a zero in front of the 7, but Snapchat keeps adding it. Subsequently, when I request a recovery code, it tells me 07[redacted]37 is not the number I registered with and locks me out.

Last night, I uninstalled and then reinstalled Snapchat. Now, I am unable to log in to my previous account. I have attempted to log in using both Wi-Fi and 4G, but I have not been successful. I tried to reset my password, but it does not recognize my phone number or email addresses. I also attempted to contact Snapchat through their website. However, I encountered an issue where it would not allow me to send my message, stating that my username could not exceed 15 characters when it was within the limit. I am simply hoping to regain access to my old account.

I need assistance retrieving old data logs from July and August that I previously downloaded but lost due to damage to my computer. These logs are essential to disprove claims made against me regarding images/chats being sent to someone. I downloaded the data logs on August 2 and again on August 12 following additional claims, but unfortunately, I have lost both zip files. I failed to back up this important data, and now I am unable to access the information. I understand that I can currently only request data from today onwards, but I wish there was a way to retrieve data from before my last request date. Is there a solution to help me obtain this older data again?

My account is linked to my phone number and I can confirm my username and password, which have never been changed. Currently in England, my two-step authentication is tied to my US number which I am unable to use. I cannot access my recovery code as it is in the US, causing trouble as it is crucial for accessing my account. This is essential as my family in America is handling my ticket home, and communication relies on this account. The only unresolved item is verifying my email, which has been a challenge for months. I am willing to provide any necessary verification to regain access to my account promptly.

I recently experienced a hacking incident on Saturday, where the hacker changed my authentication and recovery codes, leaving me unable to access my account. This is particularly distressing for me as I have sentimental photos of my late father, which I can only view through the app. I have been reaching out to various channels for assistance from Snapchat as I am determined to regain access to my account. I am willing to provide any necessary information for verification purposes, such as my best friends list and details about the contents of my memories section. The hacker's actions have caused me significant distress, especially considering the irreplaceable nature of the photos I have lost access to. I urge anyone who can assist me in recovering my account to please help me in this difficult situation.

In January of this year, my Snapchat account was hacked by someone in Florida. I was unable to log back in because the email associated with the account was outdated, and I didn't remember the password. Consequently, I created a new email, began fresh, and made a new Snapchat account. Unfortunately, it appears the hacker is still using my old account, having access to all my memories and saved photos. They are messaging people from my account, soliciting "cashapp for nudes," which is degrading and illegal. I urgently need assistance in completely terminating that account. The situation is severely impacting my mental health, especially after just overcoming significant depression and discontinuing my antidepressants. This is the last thing I need right now.

I encountered an issue with my Snapchat account where I couldn't send messages. To try to fix it, I uninstalled and reinstalled the app. However, upon logging back in, Snapchat thinks I'm using a new device even though it's the same phone. I can't recover my account via email as it's saying my email is invalid now, and I can't recover it via phone number either due to a changed number.

On Monday, September 9, my Snapchat was not working like many others. I couldn't send or receive snaps. Then, I realized my account was logged out without my knowledge. This is a mistake on your end because I have two-step verification, making it impossible for someone to access my account without a verification code. I can prove the account is mine through memories, unique codes sent to my best friends, and more. Although I changed my phone number, I can still access my email, but it's of no use since the number needs verification. I almost changed my number too, but I forgot to update it on Snapchat. This issue also affected my ability to log into Instagram.

My friend logged me out of my account, and now when I try to reset my password using my email, it goes to an account I didn't create. I have all my friends and family on Snapchat, so it's crucial to recover my old account without adding everyone back. Can we please chat to resolve this and regain access to my old account? Thank you. - Alex M.

Yesterday, while using my account as usual, I left my phone unattended for a bit. When I returned, I found that I was suddenly logged out and my account was deleted for allegedly violating terms. I have been a longtime user of Snapchat and have never breached any guidelines. I suspect that someone may have reported my account maliciously. The username of the deleted account is "Jadehendoo," and although my number wasn't verified, I utilized the email "[redacted]" for password resets due to previous hacking incidents. I was locked out of the account years ago and managed to regain access. Losing years of memories without any warning or explanation is devastating to me. I am sincerely hoping for the restoration of my account.

On Saturday, 7-09-19, I was logged out of my Snapchat account and received a message that it was temporarily locked. Despite providing my username, my account remains locked. I have never violated any rules and use Snapchat to stay connected with my daughter, who faces bullying due to disabilities. After attempting to create a new account, I encountered the same issue. Although I changed my password successfully, I continue to be locked out due to suspicious login attempts in my area. It has been five days, and the problem persists, causing me to lose access to important features for supporting my daughter. I am disappointed by the lack of resolution. Please assist. Thank you.

I believe my account has been hacked as someone is sending messages to my friends on my old Snapchat account. This person is making threats and attempting to obtain private photos from me. I have tried to access my account using my email and phone number but have been unsuccessful. It is crucial to have the account deleted immediately. The hacker is contacting my friends pretending to be me and is trying to gather their personal information as well. The stress this situation is causing is overwhelming, especially because I am currently pregnant. I have urged my friends and family to report the account, but it has not resolved the issue. Please assist me in deleting the account with the username Liliy_o5. The harassment needs to stop, and my privacy needs to be protected. Thank you for addressing this promptly.