Snapchat Customer Service Issues

Upon opening my account, a friend who had been hacked contacted me requesting my phone number. Unfortunately, after sharing it with them, my account was compromised, and the password was changed. Upon further investigation, I discovered that my account had contacted other friends asking for their phone numbers. Although my account username has been altered, it remains linked to my phone number. I am seeking assistance to regain access to my account, reset the password, and secure my account from future breaches.

Hello, my Snapchat account was compromised, and someone posted drug-related content from it. Subsequently, I received an email informing me that my account has been permanently locked. I am upset about this situation as I do not sell or use drugs. I am seeking assistance as I have had this account since I was young, and it holds many memories for me that I don't want to lose. I have tried reaching out to Snapchat for help, but I haven't received any support yet. My username is pretty_ct, and my email is [redacted]. Any help would be greatly appreciated.

Dear Snapchat, I am Shwan Jaff, a medical school student, athlete, and professional swimmer. I have been a loyal user of your platform for 6 years, using it to document my swimming journey with the Iraqi National Team. Recently, I was shocked to receive an email stating my account was deleted due to a violation without specifying the reason. I value your platform and have always been respectful, receiving academic and personal accolades. Currently residing in Turkey for medical school, I am perplexed by this sudden action. I have involved my cousin, a corporate attorney, to address this issue, but I earnestly seek clarification and a resolution as I have lost years of valuable data. Please respond promptly to rectify this situation.

I have been experiencing difficulty logging into my Snapchat account on my personal device for the past few days. Despite being able to access the account on other devices, I keep receiving an error message saying, "Due to repeated failed attempts or other unusual activity, your access to Snapchat is temporarily disabled." This is puzzling since I haven't made multiple login attempts or engaged in any strange behavior on the platform. I've contacted Snapchat support via email multiple times, following their suggestions to check articles and update the app. I've also attempted to reset my password and verify my login details, but the issue persists. It seems my efforts to resolve the problem have hit a standstill. I am looking for the Snapchat support team to thoroughly investigate and solve this issue, allowing me to regain access to my account on my personal device. I also request that the matter be escalated to a supervisor for further assistance. Additionally, I seek clarification on what may have triggered this problem to prevent similar issues in the future.

My Snapchat account got permanently locked after I posted a screenshot of someone messaging me asking to buy illegal items. I wanted to warn my friends about this person, but now I can’t access my account. I have proof of the conversation, where I did not engage in any illegal activity. I’m hoping to find a way to regain access to my account as I am innocent and only tried to inform others about the person’s actions.

Hello Snap support, I am looking to transfer my Snapchat account from my old phone to my new phone. The issue is that my Snapchat account is connected to a different email address and phone number that I do not have access to anymore. I have changed my phone number and forgotten the password to my email address, which Google is unable to recover. Additionally, I have forgotten the password to my Snapchat account and I am unable to recover it due to not having access to the email address or phone number associated with it. I am currently without both sets of details.

I deleted my Snapchat account around two weeks ago. When I recently tried to log back in about a week ago, I entered my username but received an error message stating that my password was incorrect. I attempted to reset my password using my email, but it said my email was invalid. Next, I tried to reset it using my phone number, which worked, but it connected me to the wrong account, zeze_2236, instead of my desired account, zeze_2235. I am eager to retrieve all my pictures from the correct account.

I've been unable to access my Snapchat account for a week now. When I try to log in, I receive a message stating that my account is temporarily disabled. I have tried to resolve this issue by logging in and out frequently, resetting my phone, unlocking it, and changing my password. Unfortunately, these steps have not reactivated my account. My username is SOHAIL19871. I kindly request assistance with un-disabling my account so I can resume using it. Thank you.

My account has been hacked and I am unable to log back in. It shows as temporarily disabled, and I have not shared my details, so I believe I have not violated any guidelines. What is the next solution? My account username was "ruthless.ht," and I need help with this issue. Could you provide an estimate of how long it will take to unlock it, even though I have unlocked it multiple times on the website? This indicates it's not completely deleted, as I can still unlock it and it appears on other people's Snapchats. Can you please assist me as soon as possible? Thank you.

My sister's cell phone was stolen, and the thief has been sending disturbing photos and threats to my family, even showing up at our home. They have posted offensive images on social media using my sister's phone number. We want the account removed and the phone number blocked. Unfortunately, the thief is using their own email, making it hard for us to access the account. The threats have left us afraid to leave our house due to the harassment and stalking.

My Snapchat account was hacked, and the hacker saved my private photos, threatened my sister and me through my account, and changed the password multiple times. I reset the password, deactivated my account, but the hacker managed to log back in and posted inappropriate pictures on my story. I've been reaching out to Snapchat for help to delete my account completely to prevent further sharing of my photos, but have not received assistance. This is urgent, and I need a resolution quickly.

I honestly lost access to my Snapchat account because I didn't follow the terms correctly. I accept if my account remains blocked, but please, I just want all my pictures back, especially the ones from the private area. My account is not as important to me as my pictures. I simply want my pictures back, then I will be happy again. My Snapchat username is nycherz09. It would be great if you could unlock it or at least give me back my pictures.

My boyfriend's Snapchat account was locked yesterday around 9:30 pm. It has now been 24 hours, and he is unable to regain access. This is our primary method of communication, and he has two accounts, one for football and one for friends. He frequently switches between them, which likely caused the lockout. Despite the 24-hour waiting period passing, the account remains locked. We have many memories stored on his Snapchat, and I am anxious about losing access to them. Please assist us in resolving this issue.

My daughter's account has been permanently locked due to "community concerns." The issue stemmed from the wording on her snap which mentioned our dog, 50nic. The dog's name is unusual but is a tribute to my favorite rapper and late brother. Unfortunately, we need to rehome her due to our move. I have reviewed Snapchat's rules, and she did not violate any, nor was she given a chance to clarify the snap. Please contact me to discuss this matter further. Please redirect this message to the appropriate department if needed. Thank you, Angie.

Hello, I'm Charlotte Stevens, I'm 14 years old. My Snapchat account has been temporarily disabled. I waited for 48 hours and attempted to delete and reinstall the app. My boyfriend and I share passwords and switch accounts often; I suspect this may be the issue. However, it has been over 48 hours and I am still unable to log in. I also tried using the website to unlock my account without success. I can access my account on other devices except for my phone. I'm unsure of what's causing this issue but I would appreciate assistance in resolving it. Thank you!

I saw a Vailoa ad on Snapchat for an electric scooter at an introductory price and decided to purchase it. I received a tracking number that turned out to be invalid. Despite an email stating delivery on 7/22/[redacted], I found no sign of it after searching in a residential area. I realized there were no businesses there. Could someone please contact me at [redacted]? My name is Jason P. The tracking number is AG[redacted]22CN via Mengtu courier. For further communication, please email me at [redacted] Thank you for your help and stay safe.

My Snapchat account was recently locked due to "regulated goods." Despite rarely posting, I was surprised by this sudden action on an account I've had since [redacted]. With over a million snap score, daily recorded memories, and streaks over [redacted]+, it's clear how integral Snapchat is to me. While I could create a new account, it wouldn't be the same. I used to joke about showing my future kids these memories from my youth, but now that's not possible. Despite sending an appeal, it seems my innocence wasn't considered, and my account remains inaccessible. I believe this is a misunderstanding by Snapchat.

I am experiencing an issue with my Snapchat account being permanently locked. Despite multiple appeals and emails to Snapchat regarding the misunderstanding that led to the ban, I still haven't been able to regain access. This is concerning as I have valuable memories and personal information stored in the account. I rely on Snapchat to stay connected with friends and family, so having my account back is crucial. I am willing to provide further evidence to support my case if needed. I understand the mistake made and promise it won't happen again. Any assistance in resolving this matter would be greatly appreciated. Thank you. Username: ibrahim64ahmed Email: [redacted] Thank you.

I have access to my old Snapchat account with the correct login and password. However, it's flagging it as a suspicious login and is asking for verification. Unfortunately, the email address linked to it is encrypted, and since I've created many over the years, I'm not sure which one to check. If I could bypass the suspicion or decrypt the email, I would be able to access my account. I have the necessary passwords for all my emails; I just need to identify the associated email address.

I lost access to my account in the 8th grade due to hacking. I'm struggling to regain entry as the perpetrator changed the email and phone number linked to it. I am open to providing my identification and social security details for verification purposes. The account holds valuable family photos, which are particularly poignant during this challenging period where my family is estranged, and my mother is gravely ill. Reclaiming those memories is crucial to me as I navigate these hardships without external support. I am willing to go to great lengths, even financially, to recover my account. Please assist me in restoring access as I am desperate to retrieve those precious memories. I can be reached at [redacted] or [redacted]. I reside in Benton, Arkansas, and my Instagram handle is adore.rayne if visual verification is necessary. I implore you to help me regain entry to my account.