Snapchat Customer Service Issues

I recently experienced an issue where someone who was a former friend accessed my phone and posted inappropriate things on my Snapchat story without my consent. As a result, my account has been permanently banned. I believe my account was compromised, and I have never posted such content on Snapchat. I kindly request to have my account reinstated as it holds important photos of my medicine and other personal items. Losing access to these would be very concerning for me. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this issue.

I recently changed my username on Snapchat. A couple of days ago, I deleted the app. I had two accounts, and I managed to log into my main account. However, I couldn't access my second account which I've had for years but only started using this year. The issue is that when I tried to log in, it kept saying my password was incorrect, which isn't the case. The problem actually lies with my username change. I didn't update my password; it's just that the new username is causing the login problem. Additionally, I hadn't linked any phone number or email to that account.

I have autism and struggle with changes and things that trigger my sensory issues. The recently added AI bot is causing me extreme distress, pushing me to the brink of a meltdown. I have tried various support methods to remove it, but none have been successful. I urgently need it gone as I am on the verge of a panic attack every few seconds. If this issue is not resolved, I will have to escalate it on social media and Twitter to advocate for better accessibility for autistic users. Thank you for your attention to this matter.

I'm experiencing the same issue. I cannot recall the password for my Snapchat account. After following the reset steps with my username, email, and code, and setting a new password, I receive a notification that the password has been reset. However, when I try to log in with the new password, it states "password incorrect." It's frustrating as I have important photos of family members who have passed that I'm concerned about losing. Despite sending multiple emails outlining my problem, the suggestions provided have not resolved the issue.

Hello, I am Peyton C. Recently, my phone was stolen, leading to my Snapchat account being hacked and inappropriate messages posted on my story. Consequently, my Snapchat got locked. I have already filed a police report to verify the theft. I am willing to provide my insurance claim for the phone and a photo ID if necessary to unlock my account. Despite submitting an appeal, I have yet to receive a response. I appreciate your assistance in resolving this matter as the incident was beyond my control.

A user with the Snapchat username Laylaxhowie hacked my account and posted a picture pretending to be me. My grandmother passed away two weeks ago, and I have precious memories and pictures with her on there that mean the world to me. I'm devastated by this violation. Please unlock my account. It feels unjust. Is it possible for the police to assist in unlocking it if you are unable to? Thank you. How long will my account remain locked?

I am in a difficult situation as there is an individual pretending to be someone else. This person is pressuring me to send them money, threatening to blackmail me and release private information. I am only fourteen years old and cannot afford to have my future jeopardized. Blocking the person is not an option since they might carry out their threats. I urgently request for this person's account to be banned. They have victimized others as well. Please assist me in taking action without revealing my identity. The account name used by this individual is (Naomi) and their username is @lambert2997. Your prompt help in this matter is crucial to my safety.

Hello, I am reaching out to you via email because my Snapchat account has been hacked since 04/22/[redacted], and I no longer have access to this account. The issue is that the person or people who have logged in since that day are sharing compromising photos of me, which could really put me in danger. Therefore, I kindly request that you delete my Snapchat account as soon as possible. I no longer have access to my email address, [redacted], or to my old phone number linked to the account. My new email is [redacted]

I'm curious about the new Snapchat update, version 12.31.0.48. The update supposedly only includes bug fixes, but I noticed there is now an AI added to my Snapchat. When I tried to remove the AI as a friend, it directed me to manage friendships, but the option to "unadd friend" was not available. Additionally, I asked the AI about my location settings, and it initially claimed it did not have access but then accurately identified my state. However, when I mentioned being in a different city, it contradicted itself by saying it didn't have my location, then stated I had previously shared it with Snapchat, revealing my city. I'm concerned about the AI's capabilities and what information it can access without being mentioned in the update or privacy policy. I believe there should be transparency regarding these changes.

My previous account got hacked when I let someone use my phone number to reset their own account. They ended up using it to change the password on my account. Despite several attempts to reset the password, I am unable to regain access to my account. The username for the account is: rookieover9000, and the name associated with it is Liam Christensen. I would appreciate it if the account could be deleted to prevent any further misuse.

My Snapchat account was temporarily banned due to repeated reports. Although I was informed it was a temporary ban, it has been three days and I still cannot access my Snapchat or create a new account. The phone number linked to my account is not receiving the password reset code. Since my original password no longer works, I feel confused and frustrated about being unable to access my account. I am unable to speak to a human representative at Snapchat, leaving me feeling unfairly locked out of my account with all my cherished memories. I am eager to have my account reinstated promptly as this situation seems unjust and nonsensical.

Yesterday, I encountered an issue with my Snapchat account around midnight. When trying to log in, I received a message stating my access was temporarily disabled due to unusual activity or repeated failed attempts. Despite attempting to unlock my account after the 24-hour waiting period, the problem persists. My main concern is the precious memories stored in the account dating back to [redacted], including photos and videos of my late grandmother and significant life events. I sought guidance online and found your customer support. I am unsure why my account was disabled initially. I am reaching out in hopes of resolving this issue promptly. My Snapchat username is zojoco5. Thank you for your assistance.

Hello, I am Theyluh.maria. My account has been hacked recently, my email, phone number, and password have all been changed, and my account has been linked to another one named "tvtmaria." This has caused my account to be deactivated. I had a snap streak of over [redacted],[redacted] and many cherished memories stored in the account, including precious moments with my grandmother, now lost. Additionally, I had a paid subscription to Snapchat for $30. I am devastated by this loss and urgently seek help from Snapchat to regain access to my account.

Hello! I am Sam Law, the owner of Backroad Market, a personal styling business catering to college and professional athletes as well as musicians. I recently expanded my business to Snapchat to engage with a broader audience. Unfortunately, some potential clients are hesitant to add me due to concerns about the authenticity of my account. It is crucial for my clients, who trust me with clothing items ranging from $[redacted] to $[redacted], to be confident that they are interacting with the real Sam Law. Instances of impersonation have occurred, causing doubt among my followers. Although I strive to earn the yellow verification star, my new account struggles to garner enough views. Is there a way for me to verify myself and my business on Snapchat to establish credibility? I believe in the potential of Snapchat for promoting my services, but building trust is the initial challenge. Thank you! -SL

Hi, yesterday while using Snapchat, around 12 am, I encountered an issue. Upon opening the app, I received a message stating my account was temporarily disabled due to unusual activity. I sought help online and found your support contact. Despite attempting to unlock my account after 24 hours, I'm still unable to access it. My concern is mainly the memories stored since [redacted], including photos of my late grandmother. I'm unsure why the account was disabled but reaching out seemed like a good option. Please assist me at your earliest convenience. Thank you. (Snapchat username: zojoco5) I am seeking assistance from Snapchat. I can log in on a different device but am unable to on my own phone for the past three days, causing frustration.

I'm currently unable to access my account "athersiddiqui" as I have forgotten the password and no longer have access to the attached email address at [redacted] Although I did have a phone number linked to the account, it was never verified. I urgently need help to retrieve my account due to the valuable memories and my private content saved under "my eyes only." If it's impossible to recover the account, I kindly request assistance in retrieving my memories and sensitive content. I'm willing to verify my identity by providing a photo of myself, and you can confirm it's me through my stored memories. Please assist me with this issue. Thank you.

Yesterday, my Snapchat account got hacked and I was unaware because I had been focusing on exams. Upon receiving messages and calls from friends about random links and photos being sent, I realized it was a scam for money. When I tried to log in, my account was marked as "Locked" and on the website, it stated "Permanently Locked." I am deeply distressed as I have been using Snapchat for over 5 years, and all my cherished memories and contacts are on that account. I am eager to resolve this issue and hopeful I can regain access to my account. I will promptly change my password and email for security. Any assistance in resolving this matter would be highly appreciated. I look forward to your response. Best regards

Hello, there. I recently faced an issue with a family member misusing my account, resulting in a permanent ban. Unfortunately, I was unable to remove the content in time due to an automatic ban. My account, "garyapple72," which I have had for 11 years, is crucial to staying connected with family and close friends. I have tried reaching out to support but to no avail. I deeply regret the situation and am willing to do whatever it takes to regain access to my contacts, pictures, and account. You can reach me at [redacted] Your assistance in resolving this matter would be highly appreciated. Thank you for your help. <3 -Tommy

Hi. I recently discovered that a family member used my account for something I don't support, resulting in a permanent ban. Unfortunately, I was unable to delete the content in time as I was auto-banned. I have never faced a ban before, and it's distressing that I received a permanent ban. This account is essential as it connects me with my family and close friends. I have been using this account for 11 years, and I am willing to cooperate to regain access to my contacts, pictures, and account. My account name is garyapple72, and you can reach me at [redacted] I attempted to contact support, but it seems there is no way to reverse the ban. I never intended for this situation to occur, and I am sincerely worried. Looking forward to your response -Tommy

My account has been hacked, and it is being used to send spam messages and snaps to my friends and family. I have had this account for a long time and need it back urgently. Although the account is still active, I am unable to change the password as the hacker has access to my email and phone number. I have messaged them from another account, but they are not responding. I am desperate to regain access to this account as all my memories and contacts are linked to it. The account username is kayden_dubay. Please assist me in recovering it. Thank you.