Skrill Customer Service Issues

Hello, I am facing an issue with my account being hacked. Both my Gmail and Skrill accounts have been compromised. My Skrill email is [redacted] The last password I used was AGUIRREARIAS3000 and the pin was [redacted]. My name is Balkin Mauricio Aguirre Arias, and my ID number is [redacted]. I am uncertain about the status of my Gmail account, which may have been altered to [redacted] Not only that, but the phone number associated with my account has also been changed to +[redacted]62. I am eager to receive your assistance in verifying my account so that I can provide my driver's license. Thank you for your swift response. My main objective is to regain access to my account and resume using your services.

Good day, I'm facing an issue as my accounts got hacked. From my Gmail, hackers were able to access my Skrill account. My Skrill email is -- [redacted] -- the last password I had was - AGUIRREARIAS3000 - and the pin was [redacted]. My name is Balkin Mauricio Aguirre Arias, and my ID number is [redacted] - the Gmail address was or is, I'm not sure if it has been changed to [redacted] I was looking into the next steps, like the one with the phone, and they changed it too. My phone number is +57-[redacted]. I'm hoping for your help and for you to verify that it's my account. I can send you my driver's license. Thank you in advance, and I look forward to your prompt response.

Hello, I am having an issue with my accounts being hacked. It seems they accessed my Gmail and were able to get into my Skrill account. My Skrill email is [redacted] The last password I had was - AGUIRREARIAS3000 - with a PIN of [redacted]. My name is Balkin Mauricio Aguirre Arias, and my ID number is [redacted]. The Gmail account is or was, I am not sure if any changes have been made, [redacted] I have been trying to go through the steps like the phone one, but that has been changed too. My phone number is +57-[redacted]. I am hoping for your assistance to verify that it is indeed my account. I can provide my driver's license. Thank you in advance, and I await your prompt response.

Dear Grupo Skrill, My name is Jhon Luis D. M., and I am writing to inform you that I created an account with your services some time ago. Unfortunately, I have forgotten my login credentials and have been unsuccessful in recovering them despite multiple attempts to reset my password. Consequently, I had to create a new account with a different email, but I am unable to do so as my previous account is still active. The system indicates that there is an existing account under my name, thus preventing me from creating a new one or resetting the password for my old account. I kindly request that you delete all accounts associated with my name so that I may create a new account without any issues. The email addresses I have used are jhonluisdaza#hotmail.com, [redacted], and [redacted] Thank you for your prompt assistance.

Skrill has successfully processed your withdrawal transaction with the reference number: [redacted]. Once the funds are in your bank account, you can use this reference to track the transfer. Typically, Skrill processes bank wire withdrawals in 2-5 business days. However, delays may occur at intermediary or beneficiary banks, which are beyond our control. If ten business days have passed since the withdrawal was processed and the funds have not reached your account, please reach out to us to start a trace. We appreciate your patience and understanding. Thank you. Regards, Ivo, Skrill Help Team.

Hello, my name is Margaret K. from Kenya. I recently opened a Skrill account, but I mistakenly selected Australian Dollars instead of US Dollars. My customer ID is [redacted]60. After contacting customer service, I was told to close my account, which I did. However, I am now unable to reopen that account. I created a new one with a different email address, but the system flagged my bank card number as already linked to another account. Please assist me in closing my previous account so I can start using your services promptly. You can reach me at [redacted] Thank you.

I have a verified account that I used for the whole summer. After a year, I reopened it and made a deposit of 20£ from a friend to play on a merchant site (1xbet). Unfortunately, my payment was repeatedly declined by the merchant site. Despite trying to contact Skrill for assistance, I received no response from their support team. Consequently, I decided to create a new account with a different email. I successfully transferred the money to this new Skrill account and received a Transaction ID: [redacted] with a fee of EUR 0.50. However, when I attempted to access my new account, I was notified that a duplicate account had been flagged by their security system, preventing me from accessing my funds. I am unsure of what steps to take next and would appreciate prompt assistance.

Hello, I am currently experiencing difficulty accessing my account on my PC because it is requesting a one-time password that I did not receive. I am puzzled by why this is necessary and why I was not provided with the one-time password. I have reached out via email yesterday, but unfortunately, I have not received a response yet. This situation is causing significant inconvenience as I need to make payments. Despite entering the correct email and password, it keeps redirecting me to enter a one-time password. Enhancements are necessary in your security strategy to prevent such delays and frustration for users like me who rely on your services. I kindly request your prompt assistance in resolving this matter. Thank you.

My friend transferred [redacted] pounds to my new Skrill account that had zero balance. However, I am unable to use the money. I can't deposit it into IQ Options or send it to anyone; each time I try to make a transaction, it gets declined. Skrill should allow the transactions to go through. I need to know the actual issue and if Skrill can't resolve it, what the solution is.

Hello, my name is Chaitanya. I have already verified my Skrill account but it got blocked. I am not sure why this happened. When I try to open my Skrill account, it shows that my account needs to be verified. I completed all the verification steps except for the location verification. When I click on the location verification, it doesn't seem to proceed. I am requesting assistance to rectify this issue. If I can get access to verify my location again, I will complete the process promptly. Thank you for your help. Best regards, Chaitanya (Note: Due to the potential sensitive nature of this issue, can someone from the support team please provide assistance?)

I encountered an issue trying to access my account due to incorrect credentials. After attempting a password reset, I noticed the mobile number listed was wrong. I contacted Skrill to address the problem, as I'm unable to access my account holding $[redacted] for the past two days. Despite my initial positive experience, negative feedback seems more reliable now. I've submitted my ID and await further verification. I possess all necessary documents and reference numbers to validate my account. Your help in resolving this matter promptly is much appreciated.

Hello, I'm MD Yousuf, and I've been attempting to verify my address for the past month. Initially, I submitted my Birth Certificate, which includes my birthplace address in Rogonathpur, Voygor, Fotolla, Narayangonj, a government-issued document. Unfortunately, this was rejected. Next, I obtained a bank statement from my Bank, featuring my current address in Sahebpara, Sanarpar, Siddirgonj, Narayangonj, and uploaded it multiple times. After being asked for clearer pictures a few times, the document was eventually rejected, citing that it didn't meet the requirements. As I live with my parents, utility bills are under their name. I don't earn enough to pay taxes, so I lack additional documents. My ID CARD displays the address in Bangla, our local language. The bank statement is provided by the bank, leaving me unable to provide alternative address proof. I have attached my documents here for your review. Could you please check them thoroughly and find a resolution? Additionally, if there are Bangladeshi individuals available who can read Bangla, they can refer to the back of my ID CARD for further address verification. I am seeking guidance on the next steps to complete the address verification process.

Hello, I'm encountering an issue with the Skrill Android app. After updating to version 3.3.1 on Google Play, the app crashes every time I try to log in, displaying a teal loading circle first. Despite clearing the app's data and cache and reinstalling it, the problem remains. I believe reverting to the previous version might fix this. Any assistance you can provide would be greatly appreciated. Thank you.

Dear Sir/Madam, My Skrill ID is [redacted] I have reached out multiple times for assistance but have not received any response. I trust Skrill to assist me in the future, but currently, I am facing several issues: 1) When adding my bank account details, I am informed that the IFSC code is invalid. 2) Transferring money to my bank account is not working; I am instructed to contact Skrill for assistance. 3) Transferring between Skrill accounts is not successful; I am advised to get in touch with Skrill. 4) Adding funds to my bet365 account using Skrill is also unsuccessful. I have tried calling without any response. I hope these problems can be resolved promptly. Please reach out to me using the contact details below. Regards, Fahad P. Bangalore, India +91 [redacted]

Dear Sir/Madam, I am writing to address my ongoing issues with Skrill. Despite reaching out multiple times for assistance, I have not received any response. I have encountered several problems that are negatively impacting my experience with Skrill: 1) When adding my bank account details, the system indicates that the IFSC code is invalid, although I have confirmed its accuracy with the bank. 2) Transferring funds to my other account is not functioning correctly and prompts me to contact Skrill for resolution. 3) Internal transfers between Skrill accounts are also unsuccessful, requiring me to seek assistance. 4) Attempting to use Skrill for online payments with bet365 has proven unsuccessful. I have attempted to contact Skrill by phone multiple times with no success. I remain hopeful that these issues can be promptly resolved. Please reach out using the contact details provided below. Regards, Fahad P. Bangalore, India +91 [redacted]

Dear Sir/Madam, I have sent multiple emails seeking assistance from Skrill, but I have not received any response. I trust Skrill to help me in the future, but currently, I am facing several issues: 1) When adding my bank account details, it shows an invalid IFSC code. 2) Transfers to my other account are not going through; it prompts me to contact Skrill. 3) Skrill to Skrill transfers are also unsuccessful, requesting me to get in touch. 4) Adding funds to my bet365 account via Skrill is not working. 5) I am unable to access my account. I have tried calling without success. I urge you to address these problems promptly and can be reached at the contact information provided below. Kind regards, Fahad P. Bangalore, India

Hello, I am encountering issues with the ID verification process. Despite uploading my expired driver's license, then an 18+ card and birth certificate, and then my license again for additional verification, the documents did not upload successfully. My experience with Skrill has been problematic since I signed up, including being locked out of my account until today when I was able to log back in. This recurring issue is distressing as I urgently require access to my funds. I have not been receiving any emails explaining the reasons behind the problems or guiding me on how to resolve them. I am frustrated and seeking assistance to address this ongoing challenge.

Hello, my name is Sheenam Fatima, and my pet's name is Sonu Monu. I'm facing an issue with my Skrill account. About four hours ago, I tried to upload money from my debit card but my account got locked for verification. I provided my ID where my real name Sheenam Fatima is mentioned, but my Skrill account shows my pet name. I need to send money to my husband's Skrill account but I can't due to the account lock. Could you please verify my old email address to help me access my funds? I am feeling quite distressed. Please update my Skrill account with the correct personal details: Name: Sheenam Fatima Skrill Email: [redacted]

1. What is the daily withdrawal limit from Bet365 to Skrill in INR? 2. What is the daily limit transferring from Skrill to State Bank of India's (Global Visa Debit Card) in INR? Is it once or twice a day? 3. I made a transaction that took longer than expected, not receiving the money on the second day. If I try to withdraw again the next day, will both transactions go through or might it be pending? 4. Can a Skrill employee explain the yearly, monthly, daily, and weekly limits for transferring from Skrill to State Bank of India's (Global Visa Mastercard)?

Customer ID [redacted]71: I recently created a Skrill account and successfully verified my address, Facebook, and passport. The next step is to confirm my account verification. Despite submitting my bank account statement and land tax receipts, both were rejected. To confirm my exact location, they need documentation within the last 90 days, but I am currently working in Doha, Qatar, and do not have recent bills or documents. I need assistance in verifying my account to proceed with a $[redacted] deposit and bank transfer. Although most tasks are complete, the verification process is pending, and my emails are not being answered.