Skrill Customer Service Issues

Hello, I am having trouble signing in as it keeps prompting me to reset my password. When I try to reset it, it requires me to verify my phone number. Although I have my Skrill email and password handy, the phone number I added is no longer in use. Additionally, I can't recall the date of birth associated with the account. I would appreciate it if you could assist me with this matter. Thank you in advance for your help.

Hello, I'm a Pakistani national currently working in Oman for the past five years. Two months ago, I applied for a Skrill account online using my email address [redacted], but I encountered an issue regarding providing residential proof for Oman as I don't have any documents with an Oman address. Despite my attempts to change my country through emails, I didn't receive any responses. I created a new email account [redacted] registered with a Pakistani address but was informed by Skrill that there was a matching profile. Subsequently, I closed my first account and attempted to register again with the new email ID but encountered the same problem. I am currently unable to access any of my accounts and seek assistance in using my original email address [redacted] with the country set as Pakistan. I appreciate any guidance on resolving this issue. Thank you.

I am having an issue with my Skrill account. My account got closed even though my documents were correct. I had $85 in the account and I really need that money. I am confused why this happened and I need assistance from Skrill. Please reopen my account and return my money. I have always heard good things about Skrill from my friends, but I am very disappointed that my account was closed without a clear reason. I am willing to provide any information or clarification needed. I promise to follow all the rules and regulations. Please help me with this situation, I am genuinely in need of resolving this matter.

Hello, my name is Luana and I am a new Skrill account holder. I opened the account to access my online casino winnings and withdrawals. I recently won $[redacted].00 NZD and attempted to withdraw it from my Skrill account to my bank. The payment was pending but now shows as received in my Skrill account. However, I am struggling to see it in my account as available for withdrawal. There are details and codes confirming the receipt of my winnings, but I need assistance in withdrawing it to my bank account. I appreciate any guidance as I want to make sure I receive the funds without any issues. Thank you for your help. Luana K.

I am inquiring about the timeline for receiving funds in my domiciliary account. I prefer direct payments and would like Skrill to handle all money transfers to my account. If Skrill detects any issues with the three email accounts I provided ([redacted], [redacted], [redacted]) leading to unauthorized individuals or organizations receiving my funds, please assist me in reporting this to the appropriate authorities to recover my account and funds. This discrepancy may have occurred starting from my involvement with ClickBank and other programs linked to my email addresses. I would appreciate any updates on this matter as I have received concerning reports. Thank you.

Hello, I recently created a Skrill account, but unfortunately, I mistakenly entered the wrong date of birth, which prevented me from verifying my account. However, before attempting verification, I discovered the option to send money directly to mobile wallets or bank accounts. As I proceeded with this, it prompted me to link my card, which I did. In the final step, I was asked to verify my identity, which I couldn't do due to the incorrect date of birth. Subsequently, I removed my card, closed the initial Skrill account, and re-registered with a different email address containing the correct information. Now, when attempting to link the same card, I receive an error message stating that the card is already linked to another account. Kindly assist in removing the card from this current account linked to this email address. Thank you.

Hello, I am having trouble accessing your page to transfer my deposited money from my account. This is my second message to request assistance, but I have not received a response within the 17-minute window promised. I am frustrated as I want to begin trading but the lack of support is causing me to lose money daily. Please contact me promptly to address why I am unable to open my account after depositing funds. This experience is making me doubtful about Skrill. I opened my account yesterday, and now I am denied access to my own funds. My name is Tomas S. My contact number is +[redacted]64, and you can reach me via my email at [redacted]

I'm encountering an issue with my Samsung Galaxy S4 phone and Google Authenticator. Previously, I linked my Skrill account to the app, which generated access codes for Skrill's two-factor authentication. However, lately, the codes are not being accepted by Skrill, possibly due to a recent password change. When attempting to reset Google Authenticator, I'm prompted for the QR code from Skrill. But to access the code, I need the Google Authenticator access code, creating a loop. I'm feeling stuck and unsure how to proceed. If you could provide my Skrill QR code, that might help me reset the connection with Google Authenticator. For further assistance, please feel free to reach out via call, WhatsApp, Viber, or Skype at +[redacted]3. I sincerely appreciate any support you can offer. Best regards, Chaminda Peiris

I have a Samsung Galaxy S* phone and have the Google Authenticator app installed. I used it to scan my Skrill QR code for my Skrill account. Lately, when trying to log in to Skrill, the access codes generated by the app are not accepted, possibly due to a recent password change. When attempting to reset Google Authenticator, I hit a snag as Skrill requires the Google access code to log in. I'm now stuck at both ends and feeling helpless. If you could provide me with the exact QR code for my account, I could try using it with Google Authenticator to reset it. Please reach out to me for further assistance. Thank you for your help. Best, C.P.

I am experiencing issues with my Skrill account's two-factor authentication. I have been using the Google Authenticator app on my Samsung Galaxy S* to generate access codes for logging in successfully. However, recently, the access codes generated are not being accepted by Skrill, and I receive an error indicating "Invalid credentials." I suspect this could be due to a recent password change. When attempting to reset the Google Authenticator app, I realize I need the QR code for my Skrill account. Unfortunately, accessing the QR code requires the Google Authenticator access code, creating a frustrating loop. I am seeking assistance to retrieve my account's QR code to reset the authentication successfully. I appreciate any support provided in resolving this issue promptly. Thank you for your assistance. Kind regards, Chaminda Peiris

My Skrill ID, [redacted], is temporarily blocked due to unverified status. I recently transferred money after receiving an email notification, which I read later. I'm puzzled as to why Skrill accepted the funds and then blocked my account. It's urgent that I access the funds. Despite trying to verify my account unsuccessfully, I have yet to receive a reply after emailing Skrill. I need to transfer the funds once more with Skrill's permission or have the last transferred amount returned. Please assist promptly. I do not understand why the status appears as fixed when the issue remains unresolved. Kindly help.

Dear Sir or Madam, My Skype account was hacked, and your company is requesting a payment of [redacted].50 euros from me. This is related to an Internet scam. Today, Skype has confirmed this fraudulent activity and will reimburse you the money. However, you have engaged the services of the debt collection agency advaro Services GmbH in Munich to demand this amount from me. On 30.07.[redacted], I received a demand for payment from advaro in the amount of [redacted].99 euros, which is completely inaccurate. I filed a report with the police on 05.08.[redacted] as this is a case of Internet fraud, and Skype has verified it. For this reason, I kindly request that you contact advaro to cancel this payment demand. I will also withdraw my police report thereafter. Thank you! Please reply to me via email at [redacted]. Sincerely, Svetlana Lauer

Dear Sir, I encountered an issue with the 2FA authentication when trying to access my Skrill account. I received 5 codes previously and entered them as requested, but they are now being rejected. I do not have a QR code for backup. I urgently need to recover my account as there are funds that I require for personal use. I am willing to provide any necessary security information. I reached out to the support team last Sunday with reference number #[redacted]9 but have not received a response yet. Your prompt assistance in this matter would be greatly appreciated. Thank you, Hasthi Gayan

I am encountering issues sending international transfers and would like to ensure I have not mistakenly initiated any unnecessary transactions. Could you please cancel any pending bank transfers within the next 2-4 days as well as cancel a $40 credit card transfer? I did not provide an email address during these transactions. I am trying to understand the process better. Although it appears no transfers are pending, I would appreciate your confirmation on canceling them. Furthermore, I am looking for guidance on how to send international transfers as my usual links seem compromised. Can transfers be completed without using an email address as a recipient? Please reach out to me via text, email, or phone call regarding this matter.

I have a Samsung Galaxy S4 with the Google Authenticator app linked to my Skrill account for 2FA. Lately, the access codes generated by Google Authenticator are not being accepted by Skrill, possibly due to a password change. I'm stuck as Skrill needs the Google Authenticator code to reset, and vice versa. If I can get my exact account's QR code, I can try resetting it with the app. Your help is appreciated. Thank you, Chaminda Peiris.

I registered on Skrill with ZAR from South Africa as my currency without any issues. I successfully used my Mastercard to deposit funds but encountered problems when trying to withdraw. Skrill does not recognize South Africa for withdrawals and insists on converting to Euro before converting to ZAR, resulting in significant losses. They suggested a free withdrawal option via email, but it requires the recipient to register with Skrill, incurring additional expenses. I am requesting a reversal of the payment to my Mastercard due to these challenges. My initial intention was to fund my Instaforex account through Skrill, but discrepancies in the wallet balance and hidden conditions have made the experience frustrating and lacking transparency.

I made a withdrawal of $60.87 from my forex trading account on Sunday night via email at [redacted] When I attempted to transfer it to another Skrill account, it got declined as it was in EUR and I was sending it to a USD Skrill account. I then set up a USD Skrill account ([redacted]) and tried to send it again, but my account was frozen for being a duplicate. I have reached out to support, but it has been over 48 hours with no response. I am frustrated and urgently need my money. I have been unable to contact you by phone. Please address this issue promptly. Either unfreeze my account or return the funds to the initial email address ([redacted]).

Dear Skrill team, I attempted to shop online today but encountered issues with my Mastercard. I tried using it on websites like ebay.de and wish.com, but it was unsuccessful. Furthermore, I tried using it at a physical store and at the ATM to withdraw money, but I received a message stating, "The function is not allowed" on the ATM screen. I've ensured that there are sufficient funds in the account. Could you please assist me with this matter promptly? Best regards

Hello, I am having issues as my accounts were hacked. They accessed my Gmail and were able to get into my Skrill account as well. My Skrill email is [redacted] The last password I had was "AGUIRREARIAS3000" and the PIN was [redacted]. My name is Balkin Mauricio Aguirre Arias, my ID number is [redacted], and my Gmail used to be [redacted], but I am not sure if it has been changed. I was exploring other options such as the phone number, which has also been changed. My phone number is +57-[redacted]. I am hoping for your assistance to verify that it is indeed my account. I can send you my driver's license. Thank you in advance, and I look forward to your prompt response.

Hello, I would like to report that my accounts have been hacked. My Gmail account linked to Skrill, [redacted], has been compromised along with the password AGUIRREARIAS3000 and the PIN [redacted]. My name is Balkin Mauricio Aguirre Arias with ID number [redacted]. The attackers might have made changes to my email address, so I'm unsure if it remains [redacted] Moreover, my phone number +[redacted]62 has also been altered. I am seeking assistance to confirm my identity so that I can provide my driver's license for verification. I look forward to your swift response as I need to regain access to my account to resume my activities. Thank you for your help in advance.