Six Flags Customer Service Issues

I had an unfortunate accident at Huracan Harbor, and a kind stranger had to call for help to take me to the hospital. Despite explaining my situation and canceling my two diamond passes due to the incident five months ago, I am still receiving charges from the park. After falling on August 8th, having surgery on the 19th, and canceling the passes on the 21st, I provided my address as requested in an email. However, the charges continue to be deducted from my account. This has been financially challenging, especially with my age and ongoing medical bills. I wish to resolve this matter as I have no plans to return to the park. Can someone from the park please contact me to assist in stopping these charges? Thank you, Diana Swainston

My boyfriend and I bought tickets for Six Flags in June, but I couldn't go due to a family emergency. I was informed that the tickets could be used until the end of the year. We planned to go today, but online it says they are only valid for the original date. When I purchased the tickets, a Six Flags representative assured me they could be used anytime this year. I've tried to reach out to Six Flags for the past two days without success. If we drive two and a half hours there and are denied entry, I will be extremely disappointed and would have preferred a refund.

I bought two season pass tickets for Hurricane Harbor Phoenix online during the Black Friday sale. We plan to visit Six Flags Magic Mountain this weekend, but we're supposed to pick up the passes from Hurricane Harbor, which was closed when we went. I've tried contacting both Hurricane Harbor and Magic Mountain multiple times, but haven't reached a representative. How can we get our passes if the park is closed?

I have been receiving these notifications even though I cancelled my membership back in February. Subject: Membership Account Update Request Hello Rita, Despite our attempts, we have been unable to process the payment on your credit card for over 10 days. Our billing department is concerned, and we kindly ask for your assistance in resolving this matter. Please contact us at your earliest convenience to discuss how we can assist you with your account. We are prepared to accommodate changes to your billing date or temporarily halt payment attempts to avoid any fees or disruptions to your service. Your satisfaction is important to us, and we aim to avoid complications or inconveniences. We value you as a member and hope to address this issue promptly for your peace of mind. Best regards, Mark K. Member Service Team

I visited Hurricane Harbor in Cherry Valley today for my daughter's 13th birthday. I was extremely disappointed with the experience. Only six slides were operational due to a staffing issue explained by the manager. The wave pool had no waves and was full of debris and crumbling concrete on the floor, making it unsafe. The lazy river was also filled with debris, including insects, leaves, and mulch. The overcrowding in the wave pool and lazy river made it impossible to social distance. There was a lack of mask enforcement as well. Despite spending nearly $90, we had to leave early for safety reasons. I would like to request a refund as we were not informed in advance about the limited attractions available. Additionally, we were charged $10 for parking online, but nobody was there to check passes while others parked for free. This visit did not meet Six Flags standards at all.

I am requesting the cancellation of my Six Flags membership because my family and I do not feel safe visiting the park during the Covid-19 pandemic. Given the current situation and escalating concerns, we believe it is not wise to continue attending the facility. Although we had a positive experience during our one visit, we have collectively decided to discontinue our membership. Kindly process the cancellation at your earliest convenience. Thank you for your understanding.

I am having trouble canceling my membership. I discovered it has been automatically charging my credit card for over a year. Despite my attempts to cancel online and contact Six Flags, the system redirects me to their membership site. I am seeking a prompt resolution. Thank you.

Hello, I noticed an available date and time, so I proceeded to buy season passes for myself and my family to secure that specific date and time slot. However, upon purchasing the passes, the date disappeared for me. Subsequently, I checked back and found that while the day was available for single tickets, the time slot had vanished. This inconsistency between day tickets and season pass holders is confusing. If the date is open for day tickets, it should be accessible for season pass holders as well. This situation has led me to question the website's clarity and user-friendliness. I reside in California and am aware of consumer protection laws in place. I kindly seek assistance as I can only bring my family on April 4th at 1:00 PM. Your help in resolving this matter is greatly appreciated. Thank you. Warm regards, R. Jefferson

Nearly a month ago, I visited Six Flags St. Louis seeking a refund for my [redacted] passes as a [redacted] pass holder affected by COVID-19. Returning 5 passes and 4 food passes, I exchanged them for [redacted] passes totaling about $[redacted]. Despite the assurance of a refund in 7-10 days, 12 days later, it has not arrived. After contacting customer service and receiving no resolution, frustration has set in as I am unable to reach a live person on the customer service line. Disappointed by the lack of assistance, I request the long-awaited refund promptly. As a loyal customer for many years, fair treatment is all I seek.

I am looking for assistance with my current issue. It's frustrating to deal with limited operating hours and difficulty making reservations. I believe having 24/7 human customer service support would greatly improve the situation for many customers like myself. It seems that the current support is insufficient to handle the volume of inquiries efficiently. I hope the company can enhance its customer service by ensuring phone lines are staffed with real people round the clock. It’s essential to provide adequate assistance to loyal customers, such as season pass holders like me. I urge the company to prioritize customer support to keep customers satisfied and maintain loyalty. Thank you for your attention. -J.L.

I recently purchased season passes and dining passes for my family, but there were issues with the charges when they visited your establishment. My husband was overcharged for the all-season drink bottles included in the dining pass, as well as for the mega cookies they ordered. The total amount overcharged was $65.98 plus tax. It was frustrating for my family, and I kindly request a refund for the overcharged amount. Thank you.

I paid for two memberships in full that included dining passes. Membership numbers [redacted] and [redacted]. When I canceled within the appropriate time, I was assured of upgraded passes for the next year with dining passes included. Despite this, my child recently visited, and there was no dining pass included. He was informed he needed to purchase one along with a cup he never received. The passes were paid for but unused due to the pandemic, and I am concerned about the months lost and the lack of food received. My receipts clearly show payment for two add-ons: dining and parking. I request immediate resolution of this issue and clarification on the pass validity. Communication with the company has proven difficult.

I mistakenly bought two season tickets after receiving an email about a refund from you. I believed the initial purchase hadn't gone through due to the email, prompting me to buy another season pass. However, it turns out the first one was processed successfully. Therefore, I need to cancel the second pass I purchased. Please cancel ORDER # [redacted]08 promptly. Kindly confirm this cancellation.

During my recent visit to White Water in Georgia, we bought a platinum cabana and platinum flash pass for a group of 4, only to discover that only 3 rides were operational. We spoke with customer service immediately and they confirmed our refund, but it's been over a week and we haven't received it. The park was understaffed with many rides closed, though this was not mentioned on the website. As loyal season pass holders from South Carolina, this experience has been disappointing. I have all the necessary documents and receipts for the refund. I tried contacting them but was met with rude behavior, and no one has responded since. I urgently need this matter resolved.

When the pandemic started, I paused my account. Later, I tried to cancel it but couldn't. I received an email about a payment issue, but when I tried to log in, the page was not found. After emailing customer service in May, it took almost a month for them to respond, resulting in a $20 fee. I messaged to request the fee be waived due to the account access issue and delayed response. Despite being told there would be a reply within 48 hours, it took an additional two weeks for a response, which now includes June and July payments in the total. I simply wish to pay the original past due amount of $9.95 from when I initially tried to cancel. I believe those extra charges for the delayed replies are unfair, as this could have been resolved back in May if they had responded promptly.

Hello, I recently visited Six Flags in MD and had an okay experience, but there were a few issues I noticed. Firstly, the rental booth for electric scooters was helpful; however, I believe they should offer scooters in three different sizes: medium, large, and extra-large for better accommodation. It would be beneficial if Six Flags could invest in at least six scooters of each size to ensure availability within the park. Pricing should start at $40 dollars from 10 am to 4 pm, with a reduced rate of $30 after 4:30 pm. Additionally, it would be convenient to have the option to reserve a scooter over the phone at $50, with a daily reservation limit of 10 scooters split between two time slots: 10:30 am to 3 pm and 3 pm to 7 pm, with a $5 late return charge if not returned on time. Secondly, scooters should be available for at least 8 hours a day, starting from 10:30 am to 6:45 pm. Lastly, having a charging station located in the middle of the park would be a great addition for visitors.

Yesterday, my daughter and her friend visited Six Flags, and the experience was incredibly frustrating. It took them over an hour and a half to get through the entrance and another 53 minutes at security. The staff member checking their passes claimed they were invalid, leading to more waiting. They also paid $95.00 for a Fast Pass that they couldn't even use due to connection issues. Waiting for food was equally problematic as people were cutting the line without consequences. I've been trying to reach Six Flags for 7 hours with no success. I'm looking for a callback from their corporate office to address these numerous issues. I emailed Mr. Don McCoy and hope he can assist in resolving these problems with their employees.

Today, on 07/10/[redacted], I visited Six Flags with my children. I purchased six entry tickets and $[redacted] worth of fast passes, which I have receipts for. Initially, we had a good experience on the Nitro ride. However, when we tried to ride again using the fast pass, an attendant said my son was not tall enough, even though he had just ridden without any issues. The attendant argued with me and made a discriminatory remark before walking away. I spoke to guest relations but the issue was not resolved. I contacted my lawyer for advice and he suggested describing the incident to guest relations. I am looking for a refund for the tickets and fast passes or to reschedule for another day. I have evidence of my payments and a photo of my son on the ride prior to the incident with the attendant.

I visited Six Flags Over Texas and decided to purchase a membership online instead of a ticket, as it was more cost-effective. Accidentally, I bought a membership for Six Flags Great Adventure. Upon arrival to claim my membership card, I was informed of the error. They offered a one-time entry that day but advised me to buy the correct membership for Six Flags Over Texas and contact them for a refund later. Despite numerous attempts, reaching them via phone has been unsuccessful. Additionally, they have been deducting monthly fees from my bank account continuously.

On June 14th, my family and I visited Magic Mountain. We tried ordering food through the online app, but we encountered issues with the confirmation process. Our initial order was canceled as we couldn't confirm while waiting in line for a ride. Subsequently, we placed a second order, #[redacted], and my husband made a separate order, #[redacted], due to my phone battery dying. However, after a two-hour wait in line, we left without collecting the food. To our surprise, we were still charged for both orders, totaling $77.69 for #[redacted] and $79.89 for #[redacted]. We believe we should not be charged because we couldn't confirm the orders. We were disappointed by this experience and hope for a refund of the charges for both orders.