Six Flags Customer Service Issues

I am still waiting for a response regarding my unresolved issue. I am seeking a refund for the tickets bought for September 28th. Due to heavy rain and a thunderstorm in Hammond, only two out of five people could attend the event. Therefore, I am requesting a refund for three out of the five tickets purchased. I urge you to address this promptly as it is unfair to not receive a response or support. Unfortunately, it has been challenging to reach out to you directly. The order number associated with this purchase is [redacted]52.

My family visited Six Flags New Jersey on September 28 for my birthday. We had an issue when I signed up for a season pass promotion that included free ice cream for the rest of the [redacted] season. Unfortunately, the free ice cream was not added to our season pass when we arrived at the park. This caused confusion when we tried to use our snack from our dining pass for ice cream. We also faced excessive wait times to enter the park, with over an hour of waiting on the 28th. It was frustrating, especially when we encountered a parking situation where some cards were directed to the right and others to the left, resulting in a two-hour delay with no clear explanation. The staff at the snack counter tried to help, but they couldn't provide us with the fried Oreos due to our snack already being used and the missing free ice cream on our pass. I hope these issues can be prevented in the future to improve the visitor experience.

My daughter, Lauren S., and I purchased a one-day pass with a meal for the upcoming "Home School Day" on October 14th. We made an error in both passes being under her name. We wish to change the name on one ticket to Ethan C. before the price increase at the end of today. We realize our mistake and simply need to update the name to accommodate another person in our group. We are not seeking a refund, just a name change. The associated emails for these orders are [redacted] with order number: [redacted]81 and [redacted] with order number: [redacted]41.

Hello, I am Bella Beeson. Last week, I purchased a one-day pass online for Six Flags Magic Mountain. Traveling from Arizona to California on October 11, my friends and I faced detours due to fires. The website indicated the park would open at 5 pm while we arrived at 6 pm to find it closed. An employee mentioned a full refund could be obtained on Sunday, yet I cannot locate this information on the website. As I reside far from the park, I kindly request a full refund since I do not plan to return soon. Thank you, Bella Beeson.

Hello, my partner and I had a disappointing experience at Six Flags today. We usually visit a few times a year and have always had a good time until today. It was our 6-year anniversary, and we were looking forward to Fright Fest as indicated on the website. However, after paying $30 for parking, we learned at the entrance that Fright Fest wasn't happening, and the attractions were closed. Despite trying to make the most of it, we were inside for only 5 minutes before leaving disheartened. It would be great if we could receive 2 tickets for Fright Fest on a day when all the features are available. A refund for our tickets and parking pass before the event ends would be appreciated. My partner, who owns a popular restaurant in Libertyville, and I don't get much time together, so having these tickets soon to plan a weekend outing before the season ends would mean a lot to us. Thank you, J. Figueroa

To whom it may concern, I would like to address an issue we encountered during our visit to Magic Mountain today. My spouse and I accompanied our three young ones, who were eagerly looking forward to their first experience at the park, along with our homeschooling community. Regrettably, our excitement was short-lived as the first ride we attempted, Goliath, malfunctioned while we were onboard with our children. The unexpected breakdown left us stranded at a considerable height, enduring the heat and fear for over an hour. The situation was distressing, especially for the kids. Although we were eventually evacuated from the ride, the park offered us two front-of-the-line passes, redeemable only on the same day - which we were unable to utilize due to our ordeal. Considering the circumstances, and the fact that our visit was cut short without enjoying any other rides, we kindly request a refund for the five tickets purchased at $47.99 each. We understand that incidents occur, but we hope for your understanding and assistance in this matter. Please advise on how to proceed. Thank you.

Hello, I'm Jamie. I have 2 Diamond passes. I've been trying to confirm that my payment went through for two days, but no one answers the phone when I call Six Flags. I've called 10 to 15 times and waited 30 to 40 minutes on hold. The automated message incorrectly said I called after hours. This customer service experience is terrible. The phone system is not efficient. I demand corporate contact me as this is unacceptable. Six Flags' customer service needs major improvement. This must be resolved immediately.

I purchased two memberships in July this year. On October 6th, I upgraded my membership from premium to diamond elite at Six Flags in St. Louis. The staff assured me that I would be refunded the amount I had paid for the premium membership since I had just upgraded. Despite the promises, I later found unauthorized charges in my bank statement for $65.36. The new membership fee was supposed to be $54 after removing the flash passes due to travel reasons. The customer service representative I dealt with was unprofessional and rude. I feel personally and financially taken advantage of. I am now considering canceling my card and have planned a bankruptcy filing in mid-November. My experience at the Saint Louis Six Flags was disappointing. The lack of customer service and unfriendly staff left a negative impression. The delayed refund is causing me financial strain, and I believe I deserve immediate resolution.

I visited Six Flags MD yesterday but encountered a problem with my expired tickets at the counter. Despite arriving at 8pm to enjoy the Haunted Theme park events, the customer service line moved very slowly, causing us to potentially miss out on the fun. I had bought the tickets (ID [redacted][redacted]29 and ID [redacted][redacted][redacted]) and a parking pass online for Saturday October 19, [redacted], which was meant to be a special day for my partner’s birthday. I was frustrated that there was no warning about the tickets expiring after a week. The entire experience resulted in wasted time, gas, and money. I am requesting new tickets and a parking pass for next weekend on Saturday October 26, with some additional perks to make up for the inconvenience. Please respond promptly via email as my partner and I have limited availability due to work commitments. Thank you for your understanding in resolving this matter efficiently.

My daughter and her sibling were stranded on a ride for over 30 minutes in the air. The technicians predicted it would be fixed in 15 minutes, but it took longer. They were compensated with a flash pass. My grandkids, aged 10 and 14, were terrified and no longer interested in riding any more rides. Giving them just a flash pass felt like a slap in the face. They could have lost their lives. I am considering contacting the news about how Six Flags thought a pass to the next ride was enough. They already have season passes. What about their safety? A free pass for technical difficulties wasn't sufficient. They are too scared to ride anything else. I am disappointed and shocked that a free flash pass was considered an adequate resolution. I will share this experience with others.

Hello, I wanted to share that my daughter and I have recently upgraded from Gold members to Diamond Elite members. I made the payment for this upgrade through my bank rather than using PayPal. Unfortunately, I have noticed that I am still being charged for the Gold membership on my PayPal account. I attempted to cancel the recurring payment via PayPal, but it keeps redirecting me to the Six Flags Membership site. When I tried contacting Six Flags via email, they requested two numbers: one being the account number on the annual passes and the other number was one I couldn't locate on the pass(es). This is causing me to incur unnecessary fees, so I would appreciate any guidance you can offer. Thank you for your assistance.

My son-in-law purchased passes for our family online last year using the link we provided. However, when I tried to collect my ticket at Six Flags St. Louis, they informed me that the passes were actually bought for Six Flags America. They advised us to buy tickets again at Six Flags St. Louis so that Six Flags America could issue a refund, which they said would take around two weeks. Despite this, we are still waiting for the refund over a year later. We have been loyal pass holders for over 25 years and have never experienced such disappointment. His name is Randal J., my daughter's pass is under either Jenni G. or Jenni J., my grandson's pass is under Alex W., and my pass is under Debra G. We are hopeful that he will receive the refund soon, as holding onto that much money without reimbursement is unreasonable.

I had a very unpleasant experience purchasing a season pass during the September [redacted] flash sale at Six Flags. Upon buying the pass on their website, I discovered that each park has its own separate website. It was misleading as I thought I was getting a pass valid for all Six Flags locations, which was not the case. I learned that I could not transfer the pass to another park without buying a new one and receiving a prorated refund for the old pass. What added to the frustration was that I paid $60 instead of $80, but there should be a single portal to select the desired location. Instead, each park has its own website, making it confusing for users. It's easy to mistakenly choose the wrong park when the city name is displayed in small font under the prominent Six Flags heading in the search results. If you accidentally purchase tickets or a membership for the wrong park, they do not offer an option for transfer, which made the whole experience very frustrating.

On Saturday, I visited the park in Los Angeles with my little sister, little cousin, and girlfriend. While in line to get through security, a guy named Miguel approached me and assumed I was drunk because of how I walk with a limp due to being a hit-and-run victim while skateboarding. This accident left me in a coma for 10 days and hospitalized for three months. Miguel banned me from Six Flags without any warning or permission to explain myself, accusing me of being both drunk and high, which is unjust. I'm hoping to be unbanned as I had no prior issues. The situation is embarrassing, and I shared a link for video evidence of my story. I would appreciate a response.

I purchased 5 season passes for [redacted], aiming for Gold status, including free parking. While my family activated their cards, I couldn't due to health reasons. The park said I must be present as the primary account holder. Given my circumstances, I request activating my Gold status without being there by Nov. 10th. I spent $[redacted].74 on the passes. I visit the park infrequently. I appreciate your help. - Susan V.

Hello, my name is Katie. My boyfriend and I visited Six Flags Fiesta Texas a little over a month ago, where he lost his wallet on the Batman ride. We were told by the ride manager that it would be at the lost and found the next day, but unfortunately, it wasn't there when we returned over a week later. Despite multiple attempts to contact them, no one has responded to our calls and emails. We are still without the wallet, which has been exposed to the elements for over a month now. We kindly request your assistance in locating and returning the wallet as soon as possible. Thank you.

My boyfriend and I visited Six Flags Fiesta Texas over a month ago. While on the Batman ride, his wallet fell onto the roof. We were told by the ride manager that it would be at the lost and found the next day. However, when we returned over a week later, the wallet was not there. Despite multiple attempts to contact the park, we have not received any updates. We are upset that his leather wallet has been exposed to the elements for so long. We are eager to have it back and would appreciate if it could be retrieved before the end of the month. Please respond to my email at [redacted]. Thank you.

I lost my cell phone two months ago. I received a message stating that someone has had my phone for over 30 days. I am trying to figure out how to get my phone back. The lost ID is [redacted]6, and the owner is Michael Santiago. The phone is a black Samsung with a black rubber case, and the screen protector is peeling off. The screensaver is a picture of me with my wife and two daughters. The phone was last located at X2 building, and the battery died. The Lost and Found service at SFMM has contacted me, indicating that they can only hold the phone for two more weeks before it will no longer be kept at the park. I need help retrieving my phone.

Hello, I need help understanding the discrepancies between a regular season pass and a gold season pass. I mistakenly ordered 2 regular season passes and 2 gold season passes (solely for season parking), only to realize that the regular season pass already includes season parking (due to Cyber Day promotions). Can I switch all my gold season passes to regular season passes instead? It seems like I paid an extra $20 for no reason. Thank you!

I accidentally dropped my phone and driver's license on the Twisted Colossus ride. My driver's license is essential for travel as I have a work trip next week. I can't proceed without it, so I need to recover my phone with the license inside as soon as possible. Driving is a significant part of my job, so the process and timeframe for retrieving lost items are important to me.