Six Flags Customer Service Issues

My father took my 6-year-old son to Six Flags today for a fun day at the water park. They brought a life vest for safety, but unfortunately, security wouldn't allow them in with it. My dad tried to arrange to pick it up later, but they were told it would be thrown out. Despite being season pass holders for years, the lack of flexibility for this mistake was disappointing. After walking a distance to get to the park, my father and son were denied entry. It's disheartening that this small misunderstanding about the vest led to them missing out on a day of enjoyment. My young son even expressed his disappointment in the situation to his grandfather.

We purchased a season pass for my daughter and me this year, including premium dining and parking, totaling about $[redacted]. My six-year-old loves Hurricane Harbor, so we thought it would be a good investment. However, on three separate occasions, we had to leave with a disappointed child because the park had hit capacity and only had one line for entry, which led to long wait times stretching to the parking lot. The separate entrance we were promised has been closed. Great America has only one water ride operational, and even that is unreliable. Despite being told to return at 5 for entry, we were turned away along with others, wasting both time and money. Our 4th of July reservation was canceled without notice, disappointing my child. The refill system is also frustrating, as there are long wait times just to get a drink. The lack of information regarding ride wait times and park entry is unacceptable, making it difficult to enjoy the park. We are left wondering what exactly we paid for with our passes.

I purchased season passes this year for my family. We have made multiple attempts to visit your parks. My 17-year-old son has autism and is unable to ride high or fast rides. We only found one ride suitable for him at his developmental level. We tried the water park on its opening day, but the chaos and constant whistle blowing were overwhelming for him. Other places we've been to in the past offered a quiet area like a blue zone for situations like this. I spoke with a manager at Hurricane Harbor in Cherry Valley, Illinois, although I do not know her name. She mentioned we could get a refund for our unused season passes. Since we have been unable to enjoy the parks and it has affected our summer plans, I would greatly appreciate the refund. Thank you for your assistance.

I was in the Flash Pass line with my two daughters when we encountered some issues with the ride attendant. Despite early arrival and allowing other Flash Pass riders in front, we were told to leave the line due to "creating clutter." We complied but were then asked to completely leave the ride area and return, with only minutes left on our pass. Attempting to voice our concerns led to further complications with no resolution from staff. Despite receiving a complimentary pass, using it for X2 was stressful as we were not allowed to bypass the regular line as promised. The ordeal continued with an attendant's unprofessional and confrontational behavior towards us, making the experience highly unpleasant for my daughters and me. As frequent visitors with season passes, the disrespectful treatment has left us reconsidering future visits to Six Flags. A refund would be appreciated considering the emotional toll and financial investment in the passes.

I had a disappointing experience at the park with my husband. When I needed to use the restroom urgently, the Custodian wouldn't allow me, which was embarrassing. Most ladies in the restroom weren't wearing masks. I had to show my situation to a lady before being allowed in. Only after leaving did I see that masks were required, with signs going up afterward. When we tried to buy masks, a Security guard was rude and didn't offer assistance. Others in the store were also not wearing masks. I reached out to guest services and thought I should inform you personally. I appreciate your attention to this matter. Thank you.

My 17-year-old son bought an annual Six Flags pass with his debit card based on incorrect information from his 23-year-old sister, who mistakenly said he could cancel after the summer. When my husband called Six Flags customer service, he got disconnected after waiting on hold. I believe Six Flags should improve their customer service and avoid offering these contracts to minors. We need to cancel my son's membership right away and stop the withdrawals from his account. He's losing over $40 each month. This seems like a deceptive practice that preys on people, especially the young. Minors shouldn't be able to enter into contracts for a reason. This experience has made me very dissatisfied with this organization.

I had an extremely disappointing experience at the park on 8/27/21. We visited for my daughter's 12th birthday, only to discover that half of the park and restaurants were closed due to understaffing. Spending $[redacted] on tickets and not being able to enjoy any rides was unacceptable. Additionally, the water slides were closed on a hot day. While I understand the staffing challenges, it would have been helpful if this information had been communicated beforehand to avoid such frustration and financial loss. Most restaurants were also closed, leaving us hungry and dehydrated after a five-hour walk around the park. The overall experience was the worst, and I will not return. The young employees were also impolite. I intend to inform other parents not to waste their money at this park.

Hello, good afternoon. I apologize for any inconvenience. I only speak Spanish. If there is an option for translation, could you please translate my complaint for me? I sent an email on August 29 after leaving the park or the day the incident occurred. I wanted to know if any action was taken because we were very upset. We were there to celebrate my daughter's birthday. We had been to Circulares before without any issues, but on that day when we went to buy a snack near the sawmill, we had a bad experience. The person there was rude, didn't answer our questions properly, didn't provide pricing information, and refused to offer combo deals we were asking about. It felt like we were being discriminated against either because we spoke Spanish or the person simply didn't want to help. We felt mistreated and uncomfortable. I understand we are in a diverse country, but that behavior is unacceptable. I informed the person they were not doing their job properly. I attach photos of the person who mistreated us. I hope this situation can be addressed so it doesn't happen again in the future. Thank you in advance for your attention.

My niece drove two hours to Six Flags, paid $25 for parking plus the tickets. Inside, she bought micheladas at $15 each and was told by security that they couldn't walk with alcohol. When they reached the designated area, a misunderstanding occurred when her friend made a comment, leading security to kick them out for allegedly using profanity. Despite offering to show body camera footage, they were not allowed to explain. They feel unfairly treated and wish for an investigation and a refund of their expenses.

Subject: Re: Membership Cancellation Hello Darrin, Thank you for reaching out to Six Flags National Support Center. If you wish to cancel your membership, a $[redacted].08 cancellation fee applies, and it must be done at least 15 days before your next due date. To proceed with the cancellation, please log into your membership portal. Click on "my account," then navigate to "member support" and "account services." You will find the option to cancel your membership there after paying the fee. For further assistance, you can reply to this email or contact us at [redacted] from 6am to 1am CST, seven days a week. We appreciate your patience. Best regards, Michael T Six Flags Guest Support Team

I'd like to share my recent visit to the park. Upon arriving at 6pm, we faced issues with parking and long waits. The preferred parking turned out to be first-come, first-serve, creating confusion. There were challenges with line management at security, causing frustration. Inside, we encountered ride closures and long lines for drinks. The haunted house experience was underwhelming due to overcrowding. After a disappointing four hours, we sought a ticket transfer at guest services. This visit, in my 16 years of coming here, was the most disorganized and disappointing. The scratched car when leaving was the final straw. I hope these issues are addressed for a better experience in the future. Thank you, Nicole

I have an idea on how the company could generate revenue. There is an abandoned mall on the east side of Indianapolis called Washington Square Mall, previously owned by LaSalle. The mall has a significant amount of land for development. If purchased, it could potentially become a profitable venture for Six Flags. I propose creating an international festival mall with attractions similar to a High-Tech Arcade like Disney Quest. This vast space could be transformed into a multi-story mega mall with themed floors such as international gift shops, live Mexican music performances, a massive train display, circus acts, a Las Vegas section resembling Fremont Street, a flea market with items from worldwide, a botanical garden, a store similar to Bass Pro Shop Outdoor World, a grocery store like Jungle Jim International, a Las Vegas-style magic show and showgirls, a water park with slides, the world's largest TV screen, and a monorail encircling the property for visitors of all ages. Additionally, an underground parking garage could be constructed to accommodate the influx of visitors.

I began my membership in May [redacted] and have been consistently making payments for about 7 months. I visited the park only once due to my chronic pain and spinal condition, supported by documentation. The size of the park was overwhelming for me even before my mobility declined. I requested to cancel my membership due to my physical limitations and informed them I could not return. They mentioned a $65 cancellation fee and potentially added charges. I clarified that I lost my job because of my mobility issues and cannot afford the monthly fee, let alone the cancellation cost they are requesting. I have now spent around $[redacted] for a single visit, draining the little money I have left. I can provide evidence for all of these circumstances.

I am writing to formally complain about the events that took place on December 29, [redacted], inside Six Flags México park. We are requesting the immediate resignation or removal of Mr. Jose Garcidueñas from the director position at Six Flags Mexico for engaging in homophobic acts and discriminating against two park visitors by prohibiting two men from kissing in the park. Mr. Garcidueñas informed the couple that public displays of affection between couples were not permitted, deeming them as "acts that violate morality" and supposedly prohibited by park rules. However, at least 10 heterosexual couples in the same area were seen kissing without any repercussions. Six Flags is known for being an inclusive space free of racism and discrimination. We urge for a swift resolution to this incident that infringes upon the rights of the LGBTIQ+ community, as documented in several videos. Thank you in advance for considering our complaint seriously, and we trust that the company will address this matter promptly.

I went to the park yesterday to understand the various passes and memberships such as Gold Plus, Platinum, Diamond, and Diamond Elite before I could purchase some for my family. I had planned to buy Gold Plus memberships for my family today as they are $80 each and provide access to all parks. We were looking forward to visiting Fiesta Texas for their 30th anniversary in a couple of months. However, when I checked the website today, I noticed that the ticket options have changed. Standard season passes for my home parks, Six Flags Over Texas and Hurricane Harbor Arlington, are now $80 with blackout dates. To access other parks, we would need to pay an additional $[redacted], totaling $[redacted] for the year. Unfortunately, this may not include other Hurricane Harbor parks outside of Arlington, unlike our previous passes. Despite the changes, I still want to purchase 5 Gold Plus memberships for my family. I am also considering monthly payments to avoid any confusion and would like to add a dining plan to one of the passes.

Subject: Refund Request and Credit Card Issue Dear Richard G. Pretlow II, Park President, I am writing to request a refund for charges incorrectly applied to my credit card. The confirmation number for the erroneous membership agreement charge is [redacted]66. I intended to purchase a season pass for $[redacted].12, not a membership for $4,[redacted]. As the cardholder, I, Cynthia White, request that Six Flags refund all charges related to this unauthorized membership contract identified as #[redacted]66. The transaction mix-up was only discovered when my card was charged again the following month. I am disappointed by the lack of communication from Six Flags regarding this matter. It was an oversight on their part not to contact me for approval before processing such a significant charge for a membership signed by someone else. The membership was signed by Tiffany White, not me, and I did not consent to it. Tiffany White herself acknowledges the misunderstanding and believed she was purchasing a season pass, much like I intended to do. Therefore, I am asking for my credit card to be disassociated from this membership and a refund of $[redacted].12 for the initial intended purchase. I anticipate a response within one to two business days; otherwise, I may have to explore other avenues for resolution. Thank you, Cynthia White

I bought a Diamond membership in November for a trip later that month, planning to visit Fiesta Texas. Due to Covid, we had to delay the trip to March. Living far from Fiesta Texas, we acquired the membership through SFOT in DFW. Wanting to go this weekend, we learned we can't enter without picking up our membership cards from the "home" park first. We wish to switch our home park to Fiesta Texas. Alternatively, we'd accept free tickets without points accumulation if adjusting the home park is impossible. It's frustrating that I got the membership in November but can't enjoy any perks yet.

We suspect that an employee at Six Flags Magic Mountain may have taken our daughter's phone. On 3/18/22, she misplaced her phone on a ride, and using the tracking feature, we traced it to an office within the park. The phone was switched off only after reaching that office, which requires a passcode. This passcode was given to the staff when we reported the lost phone to guest services. Despite visiting the park today, we were unable to retrieve the phone or obtain any information. I am kindly requesting the prompt return of my daughter's phone to avoid legal action. Reviewing security footage to identify the employee responsible for taking the phone and addressing the situation seems excessive for a phone. Please let me know if you can assist in returning the phone. If not, we will proceed with legal actions against Six Flags.

My child participated in a field trip to Six Flags Over Texas today. As a chaperone, I witnessed a disappointing visit. The park had minimal rides and vendors open, overwhelming crowds, and few employees. Waiting for water and drinks in the heat for over 2 hours created a risky situation due to the park's poor management. I am requesting a partial refund for the students from our school who paid $75 for one ride and a meal during our 6-hour visit plagued by long lines. The subpar experience raises concerns about Six Flags' standards for school groups. Our family frequents Six Flags, but today's visit has left us thoroughly displeased. Such issues could have been avoided with better organization and staffing.

My name is Vicki Jacobs, Reference #[redacted]39. I received correspondence from Associated Credit Services indicating a $[redacted].95 alleged debt owed to Six Flags Theme Parks by 5-7-22. Despite my belief that I already settled the original $[redacted].52 bill, the collection agency has imposed additional fees I contest. While my records are inaccessible in storage due to relocating months ago, I am willing to clear any outstanding dues to prevent any adverse impact on my credit score. I'm currently job hunting and house hunting, so I would appreciate it if this matter could be resolved swiftly after payment confirmation to avoid any credit damage. Kindly assist me as I'm uncertain about the legitimacy of this debt collector's claim. I am ready to issue a payment promptly upon verification. Thank you for your attention to this matter.