Six Flags Customer Service Issues

We are a family of five, with three children aged 10, 7, and 2, along with two adults. Every year, I purchase six Flags Family Pass cards. However, last week, I bought four pass cards and faced multiple rejections at the park. They caused various issues, leaving me to resolve them at my own expense. I was unable to enter Six Flags after spending $[redacted], resulting in a frustrating experience. There are many details to this problem, and I am hoping to connect with a real person to discuss it further. I would appreciate your attention to this matter. Thank you, and I am looking forward to your response. Warm regards, Mina.

On May 30, [redacted], I purchased 6 tickets online for a fun family day at White Water. However, upon arrival, we discovered that only a few rides were operational, which was not indicated online. The park seemed to prioritize games and restaurants that were all open while ride options were limited, including the favorite lazy river. It felt like the focus was on areas that generate more money, leaving us disappointed. Despite having purchased tickets upfront, the quality of service, cold food, and lack of ride availability left us dissatisfied. I have already filed a complaint (Complaint number: [redacted]1) and made multiple attempts to reach out but have yet to receive a response. I am hoping for a resolution to this issue, either a refund for the tickets and food expenses or a callback from a higher authority. I am disappointed by this experience and hopeful for a positive resolution. Thank you. -Danette P.

Hello, I am very disappointed with the service I have received. I signed up for 5 memberships for 12 months, but you have already charged me for 13 months. I disagree with this and request a refund for the extra month. Additionally, you promised to refund me 1,[redacted] pesos at the end of the 12 months and provide 3 additional months of promotional access. I have been in contact with Adriana via chat because no one answers the phone, and she is claiming that I should have called to cancel beforehand... You have made changes without my consent, I also purchased the food pass, but now food is only served in a specific area, making it inconvenient for visitors. The food quality, facilities, and logistics for visitors are poor, nothing like what I signed up for. I request a refund of the 1,[redacted] pesos and the unauthorized charge of [redacted] pesos. Thank you for your attention and support. I look forward to your response. Sincerely, Laura M. C. [redacted]

I visited Six Flags website and booked a hotel they recommended nearby. Unfortunately, this place was not safe. Located in a rough neighborhood with drug houses and suspicious activities, it was quite scary. The hotel staff pretended not to understand English when asked about basic amenities like smoking rooms or pool usage (which was empty). Our room, although recently renovated, had non-functional sockets, a hanging vent, and mold in the shower. We were provided with multiple sets of sheets instead of a blanket. To top it off, there were disturbing incidents like knocks on the window at night, a dirty microwave, and a strange encounter with the maid and security guard on the day of checkout. I attempted to dispute a $25 charge but it's still unresolved. Overall, it was a dreadful experience that I wouldn't recommend to anyone.

I visited Lake George Park with my family on August 7th. Initially, I bought tickets at the window, but then I repurchased them online for a significantly lower price. After returning the tickets at the front desk, I was informed that I would receive a refund check within 3 weeks. It has now been 6.5 weeks, and we are still waiting for the $[redacted] refund. Despite numerous emails and calls, I have not received any assistance. The last person I spoke to mentioned passing the issue to the admissions manager, but there has been no follow-up in over a week. I am feeling quite frustrated as I have been unsuccessful in reaching anyone for an update. Kindly contact me at [redacted] or [redacted] for resolution. The refund might be under my fiancé's name, Jabin Hutton.

I had a chat conversation with a Six Flags representative on their website before purchasing tickets for the haunted pass. I specifically asked if a general admission ticket was needed in addition to the haunted pass. The representative assured me that the haunted pass was all I needed. Unfortunately, upon arrival, I was informed that I actually needed to purchase a general admission ticket with Fright Fest which cost an additional $[redacted]. I spent a total of $[redacted] on two tickets, drove two hours, paid $40 for parking, and ended up disappointed. The event was not as advertised, with long lines, limited attractions, and breakdowns. I could not even buy food or drinks due to the long lines. I am deeply unsatisfied and feel misled. Despite being initially told I couldn't get a refund, another representative is now processing a claim for me. Sadly, this experience was a major letdown and I will not be returning to Six Flags.

I purchased four online tickets for Oct 28, [redacted], along with two Flash Pass Platinum tickets. However, upon arrival, we faced multiple issues. The ride attendants couldn't scan the Flash Pass codes, many rides were closed due to technical problems, and we didn't receive the services we paid for. Despite buying the Digital Haunted Attraction Pass, we were denied entry to the haunted houses without a pink wristband that we were never given. Additionally, the unlimited photos I purchased were limited to just two rides with cameras, needing to remember the ride times to find the photos later. I've sought help from the service desk, called the provided number with no assistance, and tried reaching out online, but the problems from that night remain unresolved. Our $[redacted] investment in tickets and extras resulted in a disappointing experience at the park on Oct 28, [redacted].

I had a troubling experience at the Jersey Devil ride on Saturday, May 6th at 5:30 pm. The employee named Bobby at the front was rude to me when I inquired about bringing my bags on the ride. Despite not seeing a sign, Bobby yelled that bags haven't been allowed since the park opened. I mentioned I've been a loyal visitor since the '90s and always brought my bags without issues. I asked if the rule applied to all rides or just this one (my second of the day), but Bobby only replied with, "Six Flags cares about your safety, bye." His aggressive tone made me uncomfortable as he repeatedly said, "Six Flags cares about your safety" and I walked away feeling intimidated. I've been visiting this park since childhood and now with my kids, and I've never encountered such rudeness from an employee. Bobby's behavior was unnecessary and left me feeling unwelcome. This incident soured my first visit of the season with my family.

I purchased season passes for my daughter and three of my grandkids in [redacted] for the 2[redacted] season. When they tried to enter the park, they were denied access, but they didn't want to upset me by telling me. I sent a letter in May [redacted] to request a refund, addressing it to Don McCoy, but I never heard back. Recently, I learned that this issue has been sent to collections because I stopped paying after learning about the admission problem. I can provide proof that the passes were not utilized. My family, who has limited financial means, was looking forward to this special outing. It's disheartening that my letter was ignored, reflecting the poor customer service experience my family encountered at the park.

I recently visited a park in Georgia and had a terrible experience. The pond outside was dirty, the first two rides were broken, and the lockers weren't working. One family couldn't access their belongings. It was sweltering hot, with nowhere to cool down. I even suffered from heat exhaustion. The park looked old, sad, and unsafe, and the staff seemed uninterested. I want a refund and wouldn't suggest this place to anyone unless major improvements are made.

I believe I was wrongly banned from Six Flags Over Georgia. My friend lost her phone, so we used an app on my phone to locate it, and it was in the lost and found. When we asked the officer at the front if we could retrieve it, he initially agreed. However, after grabbing the phone as permitted, another officer confronted me, and despite explaining the situation, she accused me of trespassing and imposed a five-year ban. This incident has caused confusion and frustration as my fiancé and I enjoy visiting Six Flags frequently. The miscommunication between the security officers led to this unfortunate situation, and I hope it can be resolved soon.

I am upset about the experience my grandson had at Six Flags in Arlington. He had just purchased his ticket to the park and Fright Fest when a security guard accused him and his friends of being involved in a fight. They were taken to a room, had to sit with their hands behind their backs, and were told the security footage would be reviewed. However, the guard returned without checking the cameras and simply asked them to leave the park. This treatment was totally unfair as they had done nothing wrong. I am requesting a refund of the $[redacted].00 spent on the tickets. If anyone can assist, please reach out to me at [redacted].

In October [redacted], I bought 5 season [redacted] gold passes for Six Flags at $54.99 each, being told they were valid for the full [redacted] season. On October 8, [redacted], at Six Flags Maryland, none of the barcodes on the tickets worked. Customer service informed me the tickets had expired, possibly due to the discontinuation of gold passes. Despite my belief that the tickets were still valid, I ended up purchasing 4 [redacted] Platinum passes out of necessity after traveling far with other families and eager kids. I am eager to understand why my [redacted] passes were unusable on October 8th and request a refund for the [redacted] platinum passes if my [redacted] passes were indeed valid. As a loyal annual pass buyer, I am disappointed with the customer service I experienced at the park. Here is one of the barcode numbers for reference: NAME: Muneera Alhajeri, Barcode number: [redacted][redacted]31. Kindly provide clarification on this matter when replying.