Simple Mobile Customer Service Issues

I recently switched to Verizon at Best Buy and was assured everything was set. Two days later, I am unable to receive phone calls as Simple Mobile is causing trouble claiming my number is inactive. Verizon estimates it will take at least 2 days to resolve. I wonder why Best Buy misled me about the number porting and why Simple Mobile is being difficult. I was in Syracuse when this happened, far from Best Buy, and I can't make the trip back. Simple Mobile customer service was unhelpful, whereas Verizon is assisting me. I advise avoiding retailers like Best Buy and dealing directly with Verizon. Has anyone else faced issues with Simple Mobile not porting numbers or encountered incompetence at Best Buy? My business calls are being impacted, and I've had the same number for years.

Hello, I'm having trouble accessing my Simple Mobile account using various methods like email, SIM number, serial number, or phone number. A support representative mentioned that my account was set up with the password [redacted], which isn't working. I suspect there might be an error in my email address on the account as I'm not receiving any information. I've been attempting to change my plan but I'm unable to do so without access to my account. I've reached out five times over the phone with no resolution, and the live chat link isn't functional. I simply want to regain access to my account. My Simple Mobile phone number is +1 [redacted]. Can someone assist in updating my email to [redacted]? Your prompt attention to this matter is greatly appreciated. Thank you.

I am having an issue with this specific phone. Despite being told numerous times that there is no problem with it, the fact remains that I cannot use it. It appears that I might have ended up with a faulty device. Since getting this phone and setting it up, I have not been able to place any calls or send text messages. However, the other functions appear to be functioning correctly. Best regards, Stacey A.

Hello, my name is Haftay and I have been a customer of your service for approximately 4 years. Recently, when friends and family call my cellphone number, it only rings once for them. However, on my recent calls, it shows as rejected, even though I haven't rejected their calls. This is causing issues, especially during emergencies, as they are unable to reach me unless I check my phone regularly. Please help me understand why this is happening, as these numbers are not on my block list. Thank you for your assistance.

I accidentally purchased the wrong card at the store. I usually buy a $25 card for my phone plan, but this time I picked up a $40 card thinking it offered unlimited data. After realizing my mistake, I went back to the store to see if I could exchange it or pay the difference for the correct one, but the store refused. I am willing to pay the extra $10 for the right card to have unlimited data, but I need assistance on how to proceed. I don't want to pay $40 for just 1GB more of data, especially since I value the service. I hope there is a way to resolve this because I enjoy using your service, and it would be disappointing to switch providers due to this issue. The store employee gave me the impression that I could return or exchange the card if needed, which is why I am confused by their response. I apologize for any inconvenience and appreciate your help in resolving this matter. Thank you for your attention, and I hope we can find a solution.

After submitting my issue, the follow-up page asked how your company could assist me. I am seeking help with my plan. Currently, I pay $25 for 1GB of data, but for $40, I should have unlimited 4G data. My concern is that paying an extra $15 for just 1GB more does not seem reasonable to me. The $40 card includes international calls and usage in Mexico, features I do not need. The store would not exchange or refund my card, which contradicted what I was told during purchase. I have bills to manage, so finding a cost-effective plan is vital. If unable to resolve this, I may have to switch providers next month. I do not own a credit or debit card, so an additional $10 for the unlimited plan is challenging for me, but I am willing to pay if necessary. I would appreciate a solution, such as more 4G data without the international calling features. I have not activated my refill card yet, as I prefer to discuss this matter with Simple Mobile first. Your prompt assistance is highly valued. Thank you for your time.

I canceled my Simple Mobile account while traveling on October 10th. I haven't been in the U.S. since then, and I haven't used their services. The Simple Mobile app doesn't show any auto-renewal for my $50 monthly plan, totaling $[redacted] for three months which hasn't been refunded. I've tried to contact them since October, but it seems blocked in Asia. This has caused financial strain as my bank account is low now. This service issue must be addressed to prevent such problems in the future. My NY number was [redacted], and my name is Danny C. Please reply via email, as it's the only way to contact me from Asia. Thank you.

My phone was recently stolen, and I reached out to customer service for help but my issue was not resolved. I obtained a new phone to continue my service, but it is not working. I have an existing account with Simple Mobile, which was put on hold due to the theft. Customer service assured me they would cancel the service linked to the stolen phone and transfer it to my new device, but I am still experiencing service issues.

I misplaced my phone outside a store in Lubbock, Texas while avoiding a pitbull and a Chihuahua. After returning, I couldn't find my phone. My cell number is [redacted]. My name is Jessica Nicole Williams-Solis, and my current last name is Solis due to marriage. Struggling financially, I cannot afford another phone now. Can the company replace my phone? I recently purchased service for it. Unfortunately, I am unable to access my email [redacted], which has dual verification, since I lost my phone.

I'm a first-time cell phone user and found that despite its name, your phone is far from simple. The help line was courteous but not very helpful, and I'm struggling to understand how to use the device. It's been nearly a month, and I still can't make or answer calls. Walmart couldn’t assist due to current restrictions. I expected more clarity given the product's name, but I'm left frustrated and confused by the lack of guidance.

I purchased a Moto E5 from Best Buy along with a $25 monthly plan for 3 gigabytes and unlimited text and phone. After only using the phone for 3 days, it became accidentally PUK/SIM locked. It took me 24 days to resolve the issue and get the phone working again. Best Buy was unable to assist, so I had to research and discover a sub-menu in the recovery section to fix it. I am requesting a reinstatement or refund of some or all of my $25 service fee. The phone troubles caused me to have to get another phone for my housing search due to the delays with the Moto E5. I am a veteran experiencing homelessness and needed the phone for my apartment search as part of a veterans housing program with Supportive Services for Veterans Families and Reach Veterans Program. Sincerely, Donald A. [redacted]

About two and a half months ago, I bought an LG Rebel from a dollar store with Simple Mobile service. Initially, everything worked well, but then my plan ran out of minutes. After some delay, I purchased a new plan through a third-party that paid Simple Mobile. Despite multiple calls lasting over 9 hours, my phone is still not working. Even though I bought a new plan and even changed the service date, my phone shows no bars and no service, except for Wi-Fi. Simple Mobile couldn't fix it, even after trying a new SIM card. My phone was working fine when they cut it off, and now it's frustrating not having any phone service. I'm trying to get a refund or a replacement phone from them, as there was no reason for it to stop working suddenly. What should I do now?

I purchased a refill card for my minutes, but I'm unsure where to input the card number [redacted].png stored on my computer. Despite asking Arnel for help, Lara refused to transfer me and instead suggested contacting customer support at 1-[redacted]. Unfortunately, I don't have phone service at the moment and urgently need assistance with adding these minutes.

My plan usually renews automatically, but sometimes it gets turned off unexpectedly. I'm currently struggling to get help to ensure the service continues past tomorrow. I've been a loyal customer for a long time and would rather not switch providers. Moreover, I'm interested in purchasing a new phone from Simply Mobile, but I've been informed that I need to visit a physical store. If there's a way to keep my service active and possibly arrange for a phone to be shipped to me, I would greatly appreciate the assistance. Thank you.

I have been a customer for about 2 years and have been happy with the service. When I recently tried to switch to a new phone, I faced various issues with the SIM card compatibility. After contacting customer service multiple times and visiting the store, I experienced disrespectful treatment from the manager, leading to a frustrating encounter with the police. Now, I have realized that my Galaxy 7 Edge is not compatible with the network, which was not communicated clearly to me initially. As someone with mobility challenges, having to repeatedly visit the store only to encounter disrespect and unresolved issues is extremely frustrating. The manager's behavior is concerning, especially considering the potential risks in the area. I hope to receive assistance via email due to my current lack of service. Thank you for understanding my situation.

I recently cancelled my connection with Simple Mobile because, despite the cheaper price compared to T-Mobile, the service was very limited. I couldn't even watch a short video as there was a persistent circle in the center of the screen. I switched to T-Mobile on February 21 and notified Simple Mobile about discontinuing the service. However, I received a new bill with charges for a service I no longer use. I've already disputed these charges as I spoke with a live human representative at Simple Mobile. Since moving to T-Mobile, I've had better service with faster 4G. Kindly remove the $25.68 charge from my bill as I believe I'm being wrongly billed. Thank you for your assistance. Miriam G.

I purchased a phone yesterday, but I am experiencing issues with connecting to the internet. I also bought a $25 card to load it, but when I dial [redacted] it redirects me to [redacted] instead of customer service. I require full access to make and receive phone calls and access fast internet with a usable hotspot. When attempting to connect to the hotspot, it displays "no internet" despite the connection. Additionally, my phone is sending double text messages. I am facing low signal strength indoors, sporadically getting a signal only when outside, and I am unable to download any apps or access my email. I am in need of assistance from customer care to address these issues.

I recently purchased an Alcatel TCL phone from T-Mobile connected to Simple Mobile. My new phone, the Alcatel TCL, seems to be malfunctioning. Despite repeatedly paying for data, it quickly runs out and operates slowly. Even after purchasing additional data, the internet speed is sluggish, making basic tasks like loading pages a frustratingly slow process. I have experienced challenges with music, photo uploads, and browsing due to timeouts and login issues. In comparison, I had no trouble with network connectivity using a Verizon phone at the same location. I urge you to address this network speed problem promptly as I rely on consistent high-speed data for my daily activities.

Last night on 9/5/[redacted], I dined at the location on [redacted] Sierra Avenue in Fontana, CA. While I was leaving, I accidentally left my phone, an iPhone 7, on the roof of my car and drove off without realizing. Upon reaching home, I discovered the loss and retraced my steps with no luck in finding it. I suspect someone may have picked it up. I attempted to call and text the phone, offering a reward for its return, but received no response. It's disheartening that people these days seem less inclined to return lost items. This phone is crucial for accessing various private accounts, and I am unable to retrieve the phone number even on a new device.

I previously used a Cricket phone, but it broke. I have 2 and a half weeks of service remaining. I attempted to transfer my Cricket number to Simple Mobile with a $25 unlimited plan. After entering the necessary details, my phone has been stuck on "activating" for over 6 hours. I have restarted it multiple times, and now I am encountering an issue where it says the service plan pin has already been used and requires additional hours to resolve. I need assistance with this matter. Thank you.