SeatGeek Customer Service Issues

Hi there, I purchased 2 tickets to see Blueface for the concert on Tuesday, October 29th through SeatGeek. Unfortunately, when I arrived, I was informed that the tickets were not valid because the venue does not work with SeatGeek. However, I did see the same concert listed on the SeatGeek website with tickets available for purchase. As a result, I had to buy 2 new tickets at the door. Can you please advise on the possibility of getting a refund for the original tickets? Thank you for your assistance.

I need urgent assistance! My event is about to start in 18 minutes, and I am missing five tickets! I purchased a total of 11 tickets for the CU versus Stanford game tomorrow. I can only access two out of three of my orders. I have access to order number [redacted]-G6QK823 for four tickets and [redacted]-MZJLQ4V for two tickets, but I am unable to access the five tickets under [redacted]-G6QKANZ. Please help me as soon as possible since the game is tomorrow!

I purchased two tickets for the Los Angeles Philharmonic concert on November 8, [redacted]. The event is on November 30 at 8:00 PM at the Walt Disney Concert Hall. The SeatGeek order number is [redacted]-354Y6Z7 for Section Front Orchestra, Row AA. The ticket price is $[redacted].00 each with a handling fee of $[redacted].09 per ticket. I received an email stating the tickets were ready to ship, with FedEx tracking number [redacted]32, for delivery on Wednesday, 11/13/[redacted] by 8:00 pm. To my disappointment, the tickets did not arrive by 11/18/[redacted] as scheduled. When I visited the FedEx branch, I was informed that the tracking number provided was not registered in their system, meaning SeatGeek did not send the tickets. I am concerned if this is a scam or if my tickets were sold to someone else. How can I resolve this issue promptly?

I am reaching out about the event that was cancelled featuring Sublime with Rome, Michael Franti, and Common Kings, scheduled for July 23, [redacted]. According to Sublime, they were prepared to perform, but the venue cancelled the event. Sublime has confirmed that the event will not be rescheduled. I am hoping to find a resolution for this cancellation. If not, I will have to contact my credit card company to dispute the charges. Thank you.

Hello! Seeking a bit of luck here. I've been a devoted Harry Styles and David Dobrik fan for a decade. I've seen David's generosity in surprising his friends with cars, and while I'm using the code "David" for a discount, the tickets are still beyond my budget. Dreaming of being in the Watermelon or Cherry GA pit at Harry's concert. Hoping for assistance to purchase 2 GA tickets. It's a stretch, but worth a shot. Thanks for considering this!

Dear SeekGeek Team, I am Mari Bitar, a student at the British School of Kuwait. I am reaching out to inquire about the possibility of sponsorship for my team's project, Formula 1 (F1). In this project, each class in year 7 is divided into groups tasked with creating a mini race car. We require financial support to purchase supplies, and in return, we would be proud to display your logo on our merchandise. Please respond at your earliest convenience. Thank you, Mari Bitar

I have not received the tickets via email, even after checking my inbox and spam folder numerous times. Please provide me with instructions on how to access my tickets promptly. If this issue is not resolved quickly, I may reconsider using SeatGeek for future ticket purchases.

I purchased what I believed to be tickets for the Ateez concert in April [redacted] at the Prudential Center in New Jersey. However, we have now learned that the tickets we bought are not for the concert we intended to attend. We need help getting a refund for the tickets we mistakenly purchased. These tickets were meant for our kids. Please contact us at your earliest convenience. - Yolanda H. and Michael H.

I was charged for two tickets to the Music City Bowl, but I only bought one. My bank statement reflects the double charge. I have a positive history with your company, but when I contacted Ticketmaster, they claimed I only bought one ticket. I'm uncertain if they were accurate. Also, I dislike the inconvenience of mobile ticket downloads. Unfortunately, I had to absorb the cost of the extra ticket and get another one from the Mississippi State ticket office. Thank you for your assistance with resolving this issue.

I purchased tickets for a snails concert at the Webster Theater in Hartford, CT. My tickets were never emailed to me, and the venue informed me that they do not accept tickets from third-party selling websites like yours. I feel misled by both the venue and your website for listing the show in your search results. I urgently need a refund, or else I will have to report this issue to the authorities. Thank you for your assistance!

I attempted to purchase tickets for the Phantom of the Opera Broadway play at 7:00 pm on Tuesday. I chose Row A seats in the orchestra, specifically seats [redacted]-[redacted]. After my initial transaction failed, stating my credit card wasn't charged, I was surprised to see a charge of $[redacted].50 on my card app. I tried again, only to receive a message that my card was invalid, yet I was charged the same amount once more. I am puzzled by the double charge and lack of tickets. I seek assistance in securing my tickets and refunding the duplicate charge on my credit card.

I require a phone number for SeatGeek customer service. I have attempted emailing and following all online policy suggestions to resolve my issue. However, I have not received any response. Therefore, I am considering contacting a lawyer. Please call me back at [redacted]. I insist on a phone call as I am frustrated with the lack of response through email.

I bought two tickets to see Chance the Rapper on September 18, [redacted], at Pechanga in San Diego. The event got rescheduled to January 15, [redacted]. Recently, I received a refund for the tickets. I want to confirm if the refunded tickets are still valid for the new date. An email I got earlier mentioned that the original tickets would be honored for the rescheduled show. I am a bit confused about what to do next. Your guidance on how to handle this would be greatly appreciated. Thank you.

Unfortunately, I encountered an error message when trying to place my order, but my credit card was still charged. I ended up purchasing tickets from another website successfully. I now need a refund from this company since I have no use for the duplicate tickets. This company is frustrating as there seems to be no way to contact them directly. I have tried to fill out their form numerous times without any response. This has been my worst experience with an online company.

Hello, I bought a ticket for the PFL MMA event at Hulu Theater at MSG. I got an email from someone trying to sell me a ticket for the same event, thought it was spam, and declined the ticket. I didn't realize that's how SeatGeek works with third-party sellers. I haven't received any other ticket transfer offers since then. The event is just a week away, and I still don't have a ticket. I'm unsure of what to do. Please assist! Thank you, Louis K.

Hello, I'm Debbie D. I believed I bought 4 tickets for Frozen at the Paramount in Seattle around November 1. The seats were supposed to be in the 1st mezzanine, either in section 12 or 14, costing around $[redacted] to $[redacted]. Since it was my first time buying this way and I read that tickets would only be sent 48 hours before the event, I was a bit nervous but felt fine. I had to go take care of my father for a few weeks and paid my credit card bills as they arrived. After reviewing all charges this week, it seems they haven't been processed yet. I am worried because I thought I had completed the purchase. Now I understand you are a platform for various ticket sellers. Could you please help me check on this? I need assistance quickly as my chance to get any seat is running out. Thank you.

I purchased Justin Bieber tickets on 12/25/19, but I have not received them yet. I have checked my email folders but still cannot find them. The order number is 6P2-5L9Q2QG. The only email I have received so far is a confirmation stating that my tickets have been confirmed for the event at Levi's Stadium. It mentions that the tickets will not be in my SeatGeek account and that I need to look out for a transfer email with specific keywords to create an account on another ticketing platform to access the tickets. If you need more details, check the order details provided in the email.

I bought 10 concert tickets for Steely Dan and Steve Winwood on June 2nd, [redacted], at Veteran's Memorial Coliseum in Portland, Oregon. I got confirmation for the purchase but only received 4 tickets. I'm waiting for the other 4 tickets that are pending confirmation. The order numbers are 6P2-Z26GRZZ for $[redacted].40 and 6P2-P629VP4 for $[redacted].32. I also got an email saying 2 tickets we bought were no longer available when we confirmed the purchase. So, to summarize, we are missing 4 tickets we bought. How can we check the status of the remaining tickets that are charged to our account but we haven't received confirmation or tickets for?

A few months back, before Christmas or earlier, my mom informed me that my grandma was ill and we would need to visit her around the week of the Trippie Redd concert in Philly on February 22. Sadly, I had tearfully returned my ticket as an impulsive reaction to the news, forgoing any chance of a refund. However, I recently learned that the trip had been canceled, leaving me with the concert day unexpectedly free. The regret I felt upon hearing this was overwhelming. I'm reaching out in the hope of somehow retrieving my Trippie Redd ticket. I appeal to the kindness of the SeatGeek team, praying for a chance to attend the concert. Despite the sad circumstances with my grandma's health, the prospect of going to see Trippie Redd again brings conflicting emotions. My phone number is [redacted]. Signed, Ava Marquez, hoping for a positive resolution. Thank you for considering my request sincerely.

Hello- I purchased tickets for "Jagged Little Pill" last night for the show on February 5th at 7:30 PM. I bought two tickets. The order number is [redacted] and the order date was February 4, [redacted]. Each ticket was priced at $[redacted], making a total of $[redacted]. There was a Telecharge fee of $13.25 per ticket, a facility fee of $2 per ticket, and a $3 charge for shipping and handling, bringing the total amount to $[redacted].50. The event was "Jagged Little Pill" at the Broadhurst Theatre in New York. The seats were in the CENTER ORCHESTRA section, Row B, Seats [redacted]-[redacted]. However, the seats were actually more like the 2nd row due to the theater's layout, blocking my view as I am short. I would like a full refund as the seats were not as advertised, and the theater was unable to move us. I hope for a prompt response. Thank you, Jill F. Please note that the theater does not have rows AA and BB as indicated in the theater map; it appears to be a misunderstanding. I purchased what should have been 4th row seats, but the actual location was not as expected.