Sears Customer Service Issues

Subject: Follow-Up Request for Repair Protection Agreement Refund Check Hello, I am writing to follow up on the status of the refund check that was promised to me to purchase a replacement WeedWhacker. I submitted my WeedWhacker for repair at the indicated facility but was informed that Sears no longer provides repair services and instead issues refunds for replacement purchases. I was advised that I would receive a check within a week to apply towards a new Craftsman WeedWhacker. However, I have yet to receive the check and would appreciate any assistance in expediting the process. I am eager to acquire a replacement and the delay has been inconvenient. Thank you for your attention to this matter. Best regards, C. D. Bennett

Hello, I am reaching out once again regarding a check that was promised to me. The original email below explains the situation. I am eager to purchase a new WeedWhacker, and I would appreciate your assistance with this matter. Thank you, Charles D. Bennett Sent from my Samsung Galaxy smartphone Subject: Repair Protection Agreement refund check Hello, I am still awaiting a refund check from you that I can use towards purchasing a new weed whacker. I followed your instructions and took my weed whacker to a repair facility at [redacted] E. Houston St. in Cleveland, TX.[redacted] on 3/11/21. After not hearing back from the repair facility, I contacted your number, [redacted], and spoke to a Sears customer care representative. I was informed that Sears no longer repairs weed whackers and now provides a refund to customers for the purchase of a new one. I was told to expect a check in 1 week that I could use for my new WeedWhacker, but I have not received it yet. Could you please expedite this process for me? I am eager to buy my replacement Craftsman WeedWhacker. The process has been prolonged. Sincerely, Charles D. Bennett [redacted] Lakeshore North Onalaska, TX. [redacted] Cell: [redacted] Email: [redacted] Product: 4-cycle straight shaft gas WeedWhacker Contract number: [redacted][redacted] Contract Expiration: 6/29/23 Model number: [redacted]8 Description: 31cc, 4-cycle, Straight-Shaft Trimmer

Case ID: [redacted] Service Order: [redacted]1 Service Number: [redacted][redacted] Service Date: 4/15/[redacted] Address: [redacted] Hastings Ranch Dr, Pasadena, CA [redacted] Phone: [redacted] Email: [redacted] I had a technician visit on 4/13/[redacted] instead of the scheduled 4/15/[redacted] as on the invoice. The technician did not provide a signed work order, diagnosis, or repair cost details in writing as requested. After multiple attempts to reach out to the technician and customer service, I have not received a satisfactory response. Despite contacting Sears Customer Solutions, I have not received the necessary repair estimate. Please provide me with the needed documentation promptly. As a loyal Sears customer, I am deeply disappointed with the lack of service. I anticipate a swift resolution via email or letter. Thank you. Thangasamy Velusamy

I have attempted to reach Sears Home Services through 6 different phone numbers but have only encountered automated systems without any options to speak to a live person regarding a refund for my Visa account. I am looking to connect with someone from the accounting and legal departments to address this issue promptly. While I am not jumping to conclusions, I am facing obstacles which may potentially lead to legal action if left unresolved. My name is J.B. Jones, and you can reach me at [redacted] Your attention to this matter is greatly appreciated.

I bought a Kenmore Dryer on April 27th. The delivery was supposed to be on May 19th but got moved to June 16th. I had issues with rescheduling and missed the delivery window multiple times. Despite several attempts to get the dryer delivered, it never arrived, and I didn't receive any timely communication. I have now been informed that there is an issue, and my dryer won't be delivered as scheduled on July 8th. I have tried speaking to managers and requesting callbacks, but no one has followed up. I now want to return the dryer and get a refund, but there doesn't seem to be a way to contact a person for this. I would appreciate assistance in getting a full refund for a product that has not been delivered as promised.

We bought a mattress from Sears on June 6, [redacted]. We received a text on June 27 saying it would be delivered on June 30. When I called on June 29, I was told it was scheduled for July 3, which we were never informed about. Now, on July 2, we got a message saying the delivery is postponed with no new date. It's currently 7:20 pm EDT, and I'm on hold, likely for hours. I just want our bed delivered as promised or to at least know when. The level of incompetence from Sears is unbelievable. This situation is not acceptable. I simply want the product I paid for delivered or at least some clarity on when to expect it. The ineptitude from Sears is truly baffling.

Regarding the recent controversy over carrying Ashli Babbit shirts, why cater to those who were not even aware your business was still operating? Disregard their opinions as they are not your customers. A suggestion would be to fully embrace it. Offer Trump merchandise, election-themed items, Kyle Rittenhouse gear, and more. Rebrand yourself as the "original AMERICAN company that revolutionized retail, making a comeback stronger than ever." Focus on selling predominantly American-made goods that cater to the needs of hardworking Americans. Stock Craftsman tools for professionals and DIY enthusiasts, along with locally crafted products. Consider Sears' history, starting as a flea market in Garden City, MI, and replicate that by offering local items in-store and supporting budding entrepreneurs with weekend flea markets in your parking lots. Stand out by supporting American businesses while others conform to left-wing ideologies. Despite current sales figures, Sears can take a new and unique direction.

I mistakenly sent my car payment to Sears Credit Card instead of the correct account. I have been trying to contact them, but the system doesn't recognize my old credit card number or SS#. I need to speak with a live customer service representative to arrange a refund as I do not owe Sears any money. The amount involved is significant, and I would appreciate guidance on how to resolve this issue. Thank you for your help.

I had my refrigerator repaired on June 18, [redacted], but it only lasted 2 days. As of July 16, [redacted], it is still not working. The repair cost $[redacted].50, paid with my VISA. Despite a 10% coupon for Sears repairs, I can't reach the right department for the credit. Dealing with Sears has been frustrating due to long delays, malfunctioning phone lines, and canceled appointments. My latest appointment is on July 17, [redacted], and I hope they resolve the issue. I am disappointed with Sears' service, which used to be reliable. Considering the numerous issues and delays, I believe I deserve a larger discount. I've been a loyal Sears customer, purchasing four appliances in [redacted], but this experience with my Kenmore Elite refrigerator and extended warranty has been disappointing.

On May 12, a technician from Sears came to repair my fridge. He quoted a price of $[redacted] for the repair, which I agreed to. After working on it for 2-1/2 hours, he advised me to wait 24 hours for it to cool down. By May 14, it was still not working, so I called to have him return. They said he would call back and come on either Friday evening or Saturday, but I never heard from him. When I called on May 15 to schedule another appointment, I was informed the earliest available date was June 1, which was unacceptable as I would be without a fridge for 2 weeks. I requested a refund and was initially told it would be no problem. However, I faced multiple delays and confusing information regarding the refund process. Despite paying with a personal check, they insisted I return the part used for the repair, which was not feasible as the old fridge was taken away when we had to purchase a new one. Numerous calls confirmed that the refund was not approved, and I was instructed to write a letter without any clear explanation. As of now, I am out $[redacted] without a valid reason provided by Sears.

I had an online conversation with a representative about repairing my dryer. Initially quoted $99 for sending a technician and another $50 for the washer check. The technician inspected the dryer, mentioning a new board was needed, but it's no longer available. My repair appointment for July 31 was canceled without notification. I was charged $99 for a wash cycle on the washer, something I could have done. Upon refund, they deducted another $99 for the dryer check. It's been over a month without a dryer, and the technician only ran a cycle on the washer. Feeling misled and misinformed about the total cost. The Sears website mentioned a local technician, but the person had a Billings license plate, not local. I kindly request at least a partial refund of the $[redacted] charged due to the unavailability of the part.

Our fridge stopped making ice. After attempting a DIY fix, the technician managed to get it to work briefly. Sadly, the issue persisted, causing the ice to melt quickly, along with our frozen food thawing. Scheduling appointments has been frustrating - the tech arrived early on one occasion when we weren't home and missed the next appointment reportedly due to illness. We stressed the importance of being home after work hours, but the communication seems to be failing between the team. The supervisor made unfulfilled promises causing further inconvenience. With family visiting soon, having a working freezer is crucial. Despite assurances of a prompt response for an emergency fix, we're still waiting for a resolution.

I have a large Kenmore upright freezer, Model #[redacted]0, with Serial #WB[redacted]5, that I purchased new 5 years ago. I am experiencing a problem where the freezer regularly makes a loud buzzing noise due to what I suspect is a malfunctioning auto-defrost. I have to manually defrost it every month as the drain gets clogged, leading to an accumulation of ice at the bottom of the unit under the basket. Could you please provide information on the interior freezer space in square feet? Additionally, I would like to know if this model includes a temperature control and if it indeed has an auto-defrost feature as we have been unable to locate a temperature control. Lastly, I would appreciate any assistance in diagnosing the source of the buzzing sound the freezer is making.

On July 21, [redacted], a Sears technician visited my home to address an issue with our garage door opener. During the tests, he conducted one that caused significant damage to the garage door. He mentioned filing an insurance claim with Sedgwick insurance company, which has a low 1.2 rating and numerous customer complaints. Despite providing evidence of the damage through pictures, the insurance company denied any responsibility for the technician's actions. I have been a loyal Sears customer for a long time, but this situation is extremely frustrating. I have attempted to contact Sears through various phone numbers without success. Please reach out to me via email at [redacted] or by phone at [redacted]. Thank you, Richard P.

Hello, I am a single mom of two and a homeowner. Recently, I filed for Chapter 7 bankruptcy due to the high utility costs in my older home. My power bills on budget billing averaged $[redacted] to $[redacted] a month with a year-end overage of $3,[redacted]. I am facing various issues like the need for window replacements, a faulty furnace that only heats certain areas, bad ductwork, and a non-functional AC unit. I have resorted to using window units and plug-in heaters. My attorney suggested finding a company to finance all these repairs to prevent my home from deteriorating further. I didn't realize HVAC or windows could be financed before. I have filled out online forms for estimates, including Sears. However, I am inundated with calls from numerous companies offering separate solutions for windows, ductwork, and HVAC instead of an all-in-one plan. I am hoping Sears can provide an affordable payment plan encompassing all these repairs. If Sears can assist, please contact me at [redacted] or visit me at [redacted] E Chestnut St, Lancaster, OH [redacted]. My name is Deanna.

On June 8, [redacted], I bought a Kenmore Elite [redacted] 29.8 cu ft French door bottom-freezer refrigerator. Three weeks ago, it stopped functioning, still within the warranty period. According to an employee, there have been issues with the compressor in this model. Despite assurances from the employee, we haven't been able to get anyone to come and fix it or contact us as promised. Living in a hot climate without refrigeration for this long has been particularly challenging for us, especially given my husband's health condition. We have been attempting to work with Sears for a repair but have had no luck. Given the situation, I am now requesting a refund so I can purchase a new one. Having to buy ice constantly due to a $2,[redacted].99 refrigerator under warranty being non-functional is unacceptable. As a long-time customer, I respectfully ask for a refund. Thank you, Connie Rogers.

I have been a Sears Maintenance customer for over 28 years. Recently, my washer stopped working, and after two months of waiting, they provided me with credit towards a new washer. I chose a Samsung model along with a dryer and pedestals. Unfortunately, I have had three delivery dates scheduled and canceled, causing a major inconvenience as a household with disabilities. I have been without a washer for over three months now. Despite being told the Samsung washer was in stock, the delivery has been repeatedly postponed. I received multiple notifications of cancellations for today's delivery as well. My name is Natalie Stone and you can reach me at [redacted] (cell phone) or [redacted]. Any assistance would be greatly appreciated.

I am looking for assistance with an issue regarding a refund for order #[redacted]81. A check for $[redacted].63 was issued on 9/10/21, but I have not received it yet. It might have been sent to my old address at 30 Byron Street, Wakefield MA [redacted], instead of the correct address at 2A Newell Road, Wakefield, MA [redacted]. My email is [redacted] and my phone number is [redacted]. I received an email from Sears confirming the refund, and I need help resolving this matter with a live person. Thank you.

On September 20, [redacted], I purchased an LG Microwave over-the-stove oven model LMV [redacted] with installation and haul-away service from the Concord CA store in the Sunvalley Shopping Center. The subcontracted installers from Transmotion arrived two different times, without the microwave on the first visit. On October 5, 15 days after purchase, they finally removed my old microwave and mounted the LG unit. However, during the installation, it was evident that they struggled to follow instructions, leading to shipping damage on the unit with a deformed door and display errors. Despite contacting the store and LG service for assistance, the issue remains unresolved with a pending charge on my credit card. I have requested an exchange for a new undamaged unit without installation by Transmotion. As of today, October 15, 25 days since the purchase, I still have not received a date or estimate for the exchange, leaving me with a broken unit and a hole above my stove. I am willing to return the microwave for a refund or exchange for a properly functioning unit promptly.

I purchased a Kenmore Elite Refrigerator on 8/3/[redacted] with an initial delivery date of 8/26. The delivery was rescheduled to 9/22 without handles for the doors. Despite assurances from the delivery person, I was left waiting without any updates. After reaching out to Sears, I was informed that the handles for the refrigerator would arrive on 10/7, with the freezer handle on back order. I expressed my need for all handles and installation but faced continued delays. I was given conflicting dates, initially 10/21, then 10/19, and later 11/12. My frustration grew as I was consistently misinformed. Despite requesting email communication, I received no updates. This experience has been exhausting, with numerous calls and broken promises. I seek clarity on when the handles will be delivered and installed, desiring straightforward communication from customer service.