Sears Customer Service Issues

I recently placed an order thinking I was getting a fair price from Sears, a reputable store. The order #[redacted]36 was made on Oct 05, [redacted]. However, I received a package from Amazon a few days ago containing a blanket for which I paid $31 plus $12 for shipping. To my disappointment, I discovered the same blanket on Amazon for around $18 with free shipping for prime members. This kind of misleading practice from a Sears Marketplace seller is unacceptable. I am frustrated with this experience and will not be using your site again. It is important for Sears to ensure that the sellers on their platform are trustworthy and do not deceive customers. I will be sharing this experience with others to prevent them from falling into a similar scam.

I've been attempting to replace the stove top on my Jenn-Air gas range for weeks. It's frustrating dealing with the disorganization and incompetence of Sears Home Services. The communication is all through a NO REPLY email address, which is incredibly frustrating. After numerous emails since October 7th, the repair technicians arrived without the part and seemed unaware there was one needed. I'm requesting a thorough review of the 22 emails exchanged with Sears to address this issue and ensure the part is ordered and installed. I also had a previous chat conversation that now seems to be inaccessible.

I have thoroughly checked all the emails provided but could not locate the one containing the $25 inconvenience gift card. I have received the gift card for the original $75 mentioned. If possible, could you please investigate this matter further and advise me on how to proceed in retrieving the missing gift card? Thank you, Peggy From: Sears Customer Solutions Sent: Tue, May 4, [redacted] at 10:37 AM Subject: Re: Gift Card Issuance Request Dear Peggy Davis, Thank you for bringing this to our attention. A new gift card of $25 has been requested for you. It will be sent from one of the following domains: - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] - [redacted] Regards, Annie N Sears Member Services

We purchased a Kenmore Elite refrigerator from Sears on May 15, [redacted], just a month before they closed down in Tyler, Texas. Unfortunately, the compressor broke down despite the product having a 10-year warranty. It was challenging to find a repair service in Tyler as many declined because Kenmore is manufactured by LG. With both my spouse and I falling ill with COVID-19 and my spouse being hospitalized with pneumonia, the urgency to repair the fridge was high. Eventually, we located a repair service in Frisco, Texas, who fixed it for $1,[redacted]. Now, I seek guidance on how to request a refund for the repair costs incurred. Thank you for your assistance.

I am experiencing extreme frustration as I am attempting to address an issue that does not involve a credit card. During my call, I was transferred to an individual who appears to be attempting to charge my credit card. I am seeking a refund for an unjust charge of $[redacted].10 for a washing machine that I did not buy and was never received. The unauthorized withdrawal was noted on March 10 when I reviewed my financial records. These funds are urgently needed to cover medical costs associated with my illness, and I am growing increasingly upset and irate about this matter. I prefer direct communication with a human representative rather than being directed in circles. The sum involved is substantial for me, and I suspect wrongdoing. I am eager to resolve this promptly without escalating it further. I am willing to take necessary steps to recover the funds, and I seek guidance on how to proceed.

On 09-29-[redacted], a SEARS REPAIR technician inspected my lawnmower and identified a needed part. I paid $[redacted].96 for the part and installation. Subsequently, I was informed via email that the part was unavailable, prompting me to cancel the order on 10-09-[redacted]. I am seeking a refund of $[redacted].96. Despite assurances from customer service representatives like Ruth and Augustine, promising a refund within a specific timeframe, I have yet to receive it. Charo and Serena informed me to expect a call within 24-48 hours, but no follow-up has occurred. Following a lengthy chat session, Vincent Peters provided a phone number ([redacted]) for the Sears Billing Group, which I was instructed to contact for further assistance concerning my refund.

I have been without a refrigerator for several months now. You were supposed to send a replacement on 11/24/[redacted], but that got canceled last minute. The rescheduled date is 12/10/21. I'm anxious to know if it will finally be delivered on this date. My husband is on total disability, and we have twin 16-year-old boys. Having only a mini fridge for so long has been incredibly difficult, and I'm at my breaking point. If it's not possible to deliver on the 10th, then kindly issue me a refund for the cost of the new refrigerator so I can purchase one elsewhere. I've been patient for too long. Not having a refrigerator meant not hosting Thanksgiving, and I really don't want to have to cancel Christmas either as my family deserves a special holiday. My sales check number is [redacted]44.

Subject: Issue with Recent Gas Dryer Delivery Hello, I wanted to address the delivery of my model [redacted] gas dryer, with reference to order #[redacted]76. The dryer is now successfully installed and working well. However, the delivery experience was not up to the same standard. Despite the 7:00 to 9:00 am scheduled window on Tuesday, December 7th, the delivery took place in the afternoon, causing some inconvenience after an early start. Our order included haul-away service for the old Bosch dryer, yet the delivery drivers, possibly from Costco, declined to take it, leaving it in our front yard. This poses a safety risk with children potentially exploring it. I urge prompt removal to prevent any accidents. Additionally, the Kenmore dryer exhaust close elbow was missing from the delivery. Your attention to these matters would be greatly appreciated.

Good afternoon, last Thursday, December 9th, I purchased a 50" Hisense 4K UHD TV model 50H6500G at Sears Vía Vallejo. The screen has defects as while watching content, it goes black for 2 to 5 seconds, then the image comes back. This has happened 6 times in a 5-hour period at different times. I am requesting a replacement TV without defects. If there are no other units for the exchange, I request a refund, please.

I am having trouble accessing my website. I haven't used my card in about a year, and in that time, I switched my email from [redacted] to [redacted] The old passwords I used were "11Skiers" and "12Skiermen!", but they are not being recognized. I have tried all possible combinations and followed the web help with no success. If you could send me instructions via email to [redacted] or contact me at [redacted], it would be greatly appreciated. Thank you. -Dan M.

On December 11th, I called regarding my Kenmore Elite refrigerator as the freezer was not working. The customer service representative scheduled an appointment for December 14th. However, when the technician arrived, they mentioned that a part needed to be ordered, and I received an email stating they would return on December 27th to fix the fridge. Waiting 16 days without a refrigerator is unacceptable to me. I would appreciate a quicker resolution to this issue, such as expediting the repair or replacing the unit entirely.

I have been patiently waiting for my LG refrigerator to be repaired due to ice flow in the bottom drawer, causing it not to close properly. Today, the technician dispatched only works on washers and was not informed about my refrigerator issue. This is not the first time such a mix-up has occurred, greatly inconveniencing me. I now have to reschedule the repair for next week. It would be beneficial to have a live customer service representative who can effectively address customer concerns. Contacting me via email at [redacted] would be much appreciated.

I made a purchase at a Walmart store using my Sears credit card three months ago because I forgot my bank card at home. I spent around $21. However, I never received a bill in the mail. Just three days ago, I received an email stating my account is now past due, and I owe $60. I've been attempting to speak with a Sears representative for the past two days, but I keep getting automated responses. This situation is very frustrating! Any advice on what I should do next? - JH

On December 26, [redacted], I had to change an online order, Order #[redacted]84, intended for local store pickup to be shipped instead, resulting in Order #[redacted]44, due to stock unavailability at the store. A Sears representative cancelled the initial order and placed the new shipped order. I have verified on my Sears account that the original order was cancelled. I was assured a refund for the order total of $17.11 and the $7.56 shipping fee. As of now, I have not received the refund, despite being informed on December 26, [redacted], that it would take 3-5 business days. Any updates on the refund status are greatly appreciated.

Subject: Appliance Warranty Service Complaints I am writing regarding issues with two appliances bought from Sears and serviced by Precision Services. Our dishwasher's heating element broke over 4 months ago, and after delays in locating a replacement, the technician failed to show up for scheduled repairs twice. Similarly, our washing machine, still under warranty, stopped working recently. Despite initial service appointments being missed without any notice, rescheduling has been problematic. Unless these matters are resolved promptly, I intend to share this experience on my social media platforms to inform others about the service they can anticipate when purchasing Sears products with warranties. Sincerely, JSE Archuleta, on behalf of Margaret Goranson and Kathryn Archuleta Goranson

My washing machine is still not draining properly despite having the pump and another part replaced. The technicians keep canceling and rescheduling appointments. Now, my dryer also needs multiple cycles to dry the clothes. When the technician was working on it, I had to cut the session short due to a family emergency. However, the follow-up appointment was missed, and I've had several more rescheduled since then. I've been relying on the laundromat for three months now even though I purchased the washer and dryer for convenience. The countless reschedulings and troubles have left me spending $50 weekly at the laundromat, which defeats the purpose of owning the appliances. After this ongoing ordeal, I am beyond frustrated and request replacements as I can't deal with this situation any longer.

Regarding: Kmart/Sears Order #[redacted]05 placed on February 23, [redacted] Item: Comfort Colors Women's' Midweight RS V-Neck T-Shirt size 2x - $16.64 Hello, I received an email stating that my order was delivered, however, I have not received the Comfort Colors Women's' Midweight RS V-Neck T-Shirt in size 2x as of yet. I have searched my front porch, mailbox, and asked my neighbors if they received it accidentally, but it's nowhere to be found. I did receive the rest of the items from the same order, but they had a different tracking number, leading me to believe this item was shipped separately. I am a senior citizen and have a trip planned in 9 days. I ordered this shirt specifically for my vacation and it's essential that I receive it in time. Could you please reship the item promptly so that I can have it before my trip? Thank you very much. Best regards, Georgette R. [redacted] Ivy Street #a Glendale, CA, [redacted] [redacted]

On February 22, [redacted], a Sears technician came to inspect my washing machine. He advised that we needed a new machine, covered by the Protection Agreement Plan. The new machine was initially set for delivery on February 28 but got rescheduled to March 7 due to a manufacturer delay. Upon arrival, the new machine lacked hoses, causing the Costco installation team to leave without installing it. After contacting Sears service, a hose order was placed, and a new installation date of March 9 was scheduled. Despite a promised window of 2:30-4:30 on March 8, no one arrived. Further communication with Sears led to a new delivery date of March 11. However, complications with the order entry led to the possibility of a delay until March 18th. I urgently request Sears corporate to investigate and provide a reliable delivery schedule. Thank you for your assistance in resolving this matter.

I recently received notification from the credit bureau regarding a delinquent account dating back to [redacted] for $[redacted]. After verifying the purchase of a washer and dryer during that time, I made arrangements for payments to be automatically deducted from my account twice a month. Following the completion of the payments, I spoke with a representative from the financial department who confirmed the payment was finalized. Surprisingly, a few months later when inquiring about the warranty for my washer, it was revealed that the payment had been completed over a month prior, though the warranty had already expired. In February [redacted], I received a notice from the credit bureau regarding the $[redacted] charge. While it hasn't reflected on my current credit score, I distinctly recall it being listed previously while I was making payments. I am looking to have this charge removed from my account as it only indicates a few payments made with no further updates in the subsequent years.

Pickup Location: Sears Willowbrook Mall Wayne, NJ [redacted] Contact Person: Ingrid Boyce Email: [redacted] Phone: [redacted] To cancel store pickup or learn more, refer to the store pickup FAQ's. Pickup Checklist: - Wait for an order confirmation email. - Do not go to the store until you receive a 'Ready for payment and pickup' email from Sears, which will contain a bar code. A copy will be sent to Ingrid at [redacted] - Ingrid Boyce should bring the 'Ready for Pickup' email with bar code, method of payment, and a photo ID to the store. You can collect inside the store or opt for In-Vehicle Pickup via the Sears app. - Ingrid Boyce must present the 'Ready for payment and pickup' email, method of payment, and photo ID at any register in the designated store within 48 hours to avoid order cancellation.