Samsung Customer Service Issues

Three years ago, I experienced the Woolsey Fire, which left my townhouse filled with soot, ash, and fire particulates, damaging many appliances and electronics including my TVs. Despite receiving only $[redacted] from my insurance to diagnose the issue, various fire restoration professionals have advised against repairing the TVs due to internal damage from the fire. I am seeking a second opinion from a TV specialist. If possible, please contact me at [redacted] to discuss further. Thank you, Lisa Smith.

I bought a Samsung washer and dryer in late August, but due to Covid-19, the delivery was delayed until September. Installation was postponed until November. Upon unpacking, a dent was found on the washer. I've been trying to contact Samsung for days, but their automated customer service isn't helpful. Third-party customer service is unresponsive, and I've been transferred between different departments. Various departments have given conflicting information about whether the damage would be covered. After numerous attempts and a canceled service appointment, I finally reached a Samsung Corporate Rep who hopefully resolved the issue. It's been a frustrating experience, almost like being in a street fight.

Hello, I am experiencing a frustrating issue with my Samsung Galaxy A70 and the Gallery/Picture function. I have numerous photos on my phone that are visible in the Gallery. However, when I connect my phone to my desktop to transfer them, I encounter two distinct problems on different days: 1) The Photo App on my computer fails to find anything during the search. 2) Today, only older pictures from a previous phone transfer are appearing, not the current ones from the A70. Just for your information, the current photos on the A70 were stored in the Samsung "Cloud" and I had to download them to the phone yesterday to prevent deletion by the end of the month. I simply want to transfer these pictures to my computer, which seems to be proving difficult. Any urgent assistance would be greatly appreciated as I need these photos for Christmas purposes.

Dear Customer Service, I am writing to seek your assistance as I have encountered significant challenges with Samsung's customer support. On August 24, [redacted], I placed an order for a refrigerator (Order #US[redacted]46) with a scheduled delivery date of September 9, [redacted]. Unfortunately, XPO Logistics failed to deliver the item, leading to numerous calls and complaints without resolution. After speaking with a Samsung representative, I agreed to a full refund for the undelivered order. Despite assurances from Samsung Customer Support that the refund would be processed within five days of the return on October 21, [redacted], I have yet to see the $[redacted].56 refund credited back to my credit card. This delay has caused financial strain, and I am requesting immediate action to refund the amount owed. I urge you to rectify this situation promptly to avoid further escalation. Thank you for your attention to this matter.

As a long-time Samsung customer who has bought multiple Samsung TVs, I feel compelled to share my recent experience. Nineteen years ago, I purchased a reliable 40" Samsung TV that is still in use. Two years ago, I bought a Samsung 6 Series (50") TV only to discover missing features like Bluetooth, RCA connections, and an earphone jack - all of which I now realize I need due to my worsening hearing (related to a service-connected disability). After researching, I learned that connecting headphones to this TV is impossible. While I can connect a soundbar, the absence of Bluetooth for headphones is a significant drawback. As a 73-year-old on a fixed income, replacing the TV is not financially feasible. This experience has left me disappointed as this TV lacks essential features present in other models. I won't consider buying Samsung products in the future unless such essential features are standard. I urge Samsung to provide a replacement TV with Bluetooth, an earphone jack, and an RCA connection for customers like me.

I bought a refrigerator from Lowes, delivered on Sept 3rd, model #RS27T5200SR/AA, serial #0B2G4BAR707609Z. Despite being WiFi-ready, it had ice supply issues. Lowes referred me to you. A technician came on Oct 25th; we learned that it only makes 8 cubes of ice every 4-6 hours, slowing down if the freezer is opened frequently. With 4 adults, the ice output is insufficient, especially in Florida. Lowes mentioned a return credit, but it's past 30 days. This is frustrating as we're now buying ice to cope. We were unaware of this limitation at purchase and would not have chosen it. We seek a resolution promptly as it's unsuitable for our family. We value Samsung products and hope for a satisfactory outcome. I recently bought a 50-inch HD TV but require assistance with the refrigerator. I await your reply and hope for a prompt resolution. Thank you, W. and M. T. Johnson.

I have a Samsung Galaxy A50 (Tracfone) that was in my backpack when it accidentally hit a hard surface. The screen now has three hairline cracks - two at the top edge and one diagonal across the middle. The camera is still working as it can send images from the gallery to my laptop. The camera is also charging properly. I'm wondering if using a tempered glass cover would protect and stabilize the existing screen or if I should opt for a replacement screen. Additionally, I would like to know the estimated cost to replace the screen.

I have a Galaxy A10e with Boost Mobile. When I restarted my phone yesterday evening, a message saying "phone is starting" with a running white line underneath it appeared in the middle of the screen and didn't go away for at least 30 seconds. I contacted Boost Mobile customer care, but the representative couldn't resolve the issue. They provided me with this number to seek further assistance. I'm seeking guidance on how to address this as I don't have any additional apps on my phone.

I recently discovered that someone from Newark, New Jersey, has been accessing my phone without permission. They seem to control my keyboard and have gained access to my Facebook account, causing my uploads to slow down. I've noticed them performing actions on my phone that I didn't initiate, like scrolling through my Facebook feed and temporarily freezing my ability to type for several seconds. Additionally, I found that an unauthorized user accessed my Hulu account. I tried using a tool to detect any external apps being used, but it didn't detect anything. However, I am certain that there is an unauthorized user, located in Newark, New Jersey, while I reside in Massachusetts.

I recently got kicked out of my ex-girlfriend's place, and FedEx tried to deliver my two Chromebook 2's there. Unfortunately, she denied that I lived there, and now the packages are at a FedEx location in Bemidji. I need the shipper to authorize me to pick them up. Order Number: US[redacted]46 FedEx Tracking Number: [redacted]33 Thank you, T. Hoff

Hello, I'm a new customer. I'm James R Hayes. I recently bought a Samsung A32 phone with a plan from T-Mobile. The number on file with my Samsung account is different from my current phone number because I kept my old number. My problem is that I can't change the number unless I receive a code, but I can't receive the code because the number they're sending it to is inactive. I've been trying the link they provided. Please help me because without that code, my service is not good. Thank you for letting me share my issue.

I've been trying to have my washing machine repaired for several months. When I first contacted Customer Service, they identified a recall on the machine and assured me an extended warranty upon completion. Due to spending summers at our Michigan Upper Peninsula property, it took a while to address the recall. In September, a repairman visited but left to order parts without returning. Despite my efforts to schedule a second visit, the service team hasn't followed up to set a date. I'm hoping Samsung can honor the warranty before it expires.

I have been attempting for weeks to access my account. I have my username and event password handy. However, I am encountering difficulty with the two-step verification process because the code is being sent to my old phone number. Despite trying to transfer the SIM card, I have been unable to do so successfully. Additionally, I am unable to retrieve the IMEI number due to the broken screen. This situation is extremely frustrating, especially since I am confident in my password.

I am incredibly frustrated right now, but I will try to remain calm. I just finished a chat with a person who seems to be clueless. I explained it's a tablet, yet he asked for the IMEI number of my phone. I just need to speak with someone who understands their job, can comprehend what I am saying, and communicates clearly. I have been trying to reach support for over 3 hours today alone, and it's not the first time. I've struggled with this issue in the past but didn't have the time to figure out the right code to speak with a human who could help. I feel like I'm going in circles and not making any progress. Your website is frustrating as it keeps redirecting me back to the device troubleshooting page repeatedly. This company has made it so challenging to seek knowledgeable support. On January 2nd, my spouse and I bought a Galaxy Tab S6 Lite from Best Buy in Medford, Oregon. It has been minimally used, maybe 48 hours in total or even less. The last time my spouse turned it on, the screen split in half and then shut off on its own. Since then, about 3 months ago, it won't turn on at all. When plugged in, there are no signs of charging. I attempted a soft reset with and without the power cable. It was not physically damaged, exposed to water, or mishandled in any way - it just stopped working by itself. Can you please advise me on how to get it repaired or replaced under warranty? Thank you, Danna H. [redacted]

Hello, I recently acquired a new Samsung refrigerator, specifically the Samsung Model RF27T5201G/AA with serial number 0CEA43AN905729E. This model comes with only one ice maker located in the top part of the fridge, serving the dispenser on the door. I am interested in purchasing an additional ice maker for the bottom freezer to fill the container there. Could you please provide information on the cost of the unit and the installation process? Do you recommend having a Samsung service representative handle the installation? If so, what might be the approximate cost for this service? Thank you for your assistance. Best, Judy

I'm extremely disappointed with the Samsung A21 phone I purchased in March [redacted]. Since receiving it, I've had to charge it daily. In May [redacted], while watching tourist attraction videos on YouTube, the phone got excessively hot. I reported the issue in July, provided receipts on August 4, [redacted], but didn't hear back from Samsung until November. After numerous emails, Samsung requested I send the phone for free repair due to a liquid-damaged battery. I disagree with this assessment as I haven't exposed the phone to water. I only use it occasionally as I have a home phone. Despite the warranty until March [redacted], I feel frustrated. My husband is apprehensive about sending the phone back due to concerns about the repair process. I feel let down by Samsung's service and regret purchasing this phone. I'd like to know when I can expect my phone back. Thank you.

I am reaching out regarding the Samsung watch advertisement that frequently appears before news articles on CNN. Initially, I found it interesting and the young woman charming. However, its excessive repetition has become annoying. Each time I visit a site, I am greeted with the same ad, causing me irritation and even anxiety upon hearing the familiar music. I have attempted to alleviate this frustration by focusing on different individuals in the ad, but that no longer helps. I kindly request a reduction in the frequency of these ads. Thank you. - Barb

I previously submitted a service request for my laptop with a cracked screen (ticket number [redacted]). However, I forgot to mention that the screen is also experiencing jumping issues, specifically with three cracks on the right lower side. Urgently, I need this repaired as I rely on my computer for work daily. In the past, when I got it fixed, it cost me significantly. Now, I cannot afford to be without my computer again. This situation is crucial for me. Is it possible for me to visit the store for an exchange? I rely on my computer for work. Please advise.

My television malfunctioned, and a technician was scheduled to repair it. However, the appointment was rescheduled twice and no one arrived on the final day without any explanation. Days later, I received a text asking for a receipt copy for reimbursement. After sending the receipt, I was informed that my warranty had expired, despite previous messages confirming coverage until 12/31/21. When I raised this issue, I was informed that the process was halted due to a lack of response.

We recently purchased new Samsung S21s, but we are having trouble setting up visual voicemail. After a lengthy call with Verizon, they advised contacting Samsung for assistance. On my phone, the visual voicemail feature is working correctly, but the other four phones in our system are still using the old voicemail system. We want to switch them all to visual voicemail for a better user experience. The green voicemail icon is present on the phones, but we are unable to activate the visual voicemail feature. Any help would be greatly appreciated.