Samsung Customer Service Issues

I purchased a Samsung S21 Ultra Plus 5G and an S21 Plus in July. The S21 Plus is working well, but the S21 Ultra stopped sending texts after a couple of weeks. I sent it for repair in Texas, but it returned with the same issue. Now, customer service is asking me to send it back to Texas for another 10 days, which I am finding frustrating. I would like to speak with someone who can provide a solution. I want to emphasize that I have several Samsung products at home, including a dishwasher, refrigerator, 8K 65" TV, and the two new phones. I am disappointed with the ongoing problem with my phone and the lack of a resolution. The issue seems to be with messaging. After receiving the phone back from repair, I turned it on without restoring anything and attempted to text, but it still didn't work. I request a call from a knowledgeable representative. The ticket number is [redacted]. Thank you. you can reach me at [redacted] (Office) or [redacted] (Mobile).

Hello. I bought an A01 Samsung phone with Cellular One Service from Target on June 23, [redacted]. We needed a simple phone for my husband who had a stroke. The salesperson at Target recommended the A01 phone, but after working fine initially, it stopped turning on on August 22. Target couldn't repair it and suggested we go to UFIX It. After a failed attempt to fix it because of a suspected motherboard issue, UFIX It couldn't help us either. Can Samsung assist me with this? Do you think Target should replace the phone? Thank you, Ginger B. [redacted]

I am extremely disappointed with my recent dealings with Samsung. I have been attempting to reach a customer service supervisor for a week with no success. I have been unable to get in touch with customer service and have been unable to locate an email address. I am requesting a complete refund for my order as I was charged an additional $50 by the delivery team to remove my old appliance. Furthermore, the delivery was two days late, resulting in me spending over $[redacted] to reschedule my flights and hotel accommodations, despite clearly informing Samsung of these consequences and receiving assurances of on-time delivery.

Hello, I apologize if my message seems harsh, but I am frustrated and seeking a solution. I bought a costly 4-door family hub fridge from Samsung's website. Today, Sept. 10th, is the scheduled delivery day, but I didn't receive a delivery window. After contacting Samsung, I was reassured that the fridge would come today, but as of this morning, I learned it was delayed. I had removed over $[redacted] worth of groceries from my old fridge expecting the new one today. Now I have no fridge to store them in. I am disappointed with the lack of accurate information from Samsung and the inconvenience this delay has caused me. I urgently need to know when the fridge will be delivered. Can Samsung provide a temporary freezer for my groceries or reimburse me for replacing them? I have always been pleased with Samsung's products, but this experience has been upsetting. Please call me today with a resolution. Thank you, Carrie D. [redacted] Order #: US[redacted]64 [redacted]

I bought a Samsung side by side refrigerator that was delivered on 8/28/[redacted]. After installation, it started freezing over the next day and making constant running and popping noises. The service department was contacted immediately, and they said a repair tech would be sent out. However, it took two weeks for the tech to arrive, only to stay for 10 minutes and claim the noises were normal. I don't believe this is true as my brother has the same model, and it's nearly silent. I expected a quiet refrigerator and I'm disappointed in the runaround I'm getting from Samsung. I want a replacement.

On August 27, I purchased a Samsung A12 from Costco, with Virgin Mobile as the carrier. I am disappointed that the memory and storage are insufficient. As a person who is not tech-savvy and used to company-issued phones, I relied on the salesperson's advice but now find the 32GB storage already being mostly used up, slowing down my phone at 22GB. Similarly, the stated 3GB memory appears to be 2GB in reality, requiring constant clearing. I'm not seeking a refund, simply more storage and memory to prevent further slowdowns and interruptions on my phone.

I received a Galaxy Ultra 20 for my birthday on August 13, [redacted]. Unfortunately, after enjoying the phone and its great camera for a few months, I noticed a hairline crack that eventually caused it to stop working. Despite a failed repair attempt and a refund, I am now looking into my warranty after finding the phone again, as I really rely on it and need assistance with its repair if not covered. I was previously a proud user of the 7 Edge and hesitated to upgrade, but I'm glad I did and loved the Ultra 20. I called Samsung to learn more about the 1 year and a half month warranty they offer, and I'm now hoping to resolve this issue. Thank you, Jodye M.

My Samsung Galaxy A12 suddenly stopped making calls and sending texts over Wifi. I purchased it 2 weeks ago on September 13, and today is September 27. I attempted to reset the network as advised by the Verizon store employee, but each time I do so, it disconnects Wifi and Wifi calling, then resets the networks. I have to reconnect to Wifi and enable Wifi calling, yet I still cannot make calls or send texts over Wifi. Since I don't have mobile cell service where I am, Wifi calling is my only option. The phone can connect to the internet for email, Google searches, etc., but it can no longer text or call over Wifi. I tried contacting the local Verizon store again, but no one answered. I am stuck without being able to use my cell phone. My previous phone, a Samsung Galaxy J3, worked fine but was slowing down and acting strangely. That's why I upgraded to the A12, or so I thought. What steps can I take to address this issue?

Good morning, I recently updated my phone password and was then prompted to register my Samsung account. While following the steps, I was asked to reset my Samsung internet account password, which I did. However, the instructions were sent to me in a language other than English, appearing to be Spanish or Italian. I managed to change the password successfully. Upon checking my Samsung account profile, I was surprised to see it registered to someone named Julka Dello Iacovo, born on September 7th, [redacted] from Italy, while my name is Judelia Medard-Santiesteban from St. Lucia. I am concerned about this discrepancy and wonder if there might be similar email addresses causing this confusion.

I have been facing unauthorized logins to my various accounts on different platforms like Samsung, Yahoo, Facebook, Facebook Messenger, Twitter, Microsoft Skype, etc. There have been fraudulent activities on my cell phones over the last couple of months, which is concerning. I have gathered evidence and documentation of these actions. I need assistance resetting the passwords for all my accounts associated with major companies. I have contacts in law enforcement and legal professionals who can assist me in addressing this issue. Kindly reach out to me at [redacted] for Samsung, [redacted], [redacted], and any other accounts for password resets. I can be contacted at [redacted] or [redacted]. Thank you for your prompt attention to this matter.

I recently purchased a SM-S515DL and I am having difficulty accessing my Samsung account on it. My account has two-step verification enabled, but I no longer have access to the phone number linked for receiving codes. I attempted to update the number but it requires the IMEI and serial number of a past phone used to log in, which I do not have. I have also checked my email for the codes sent during the setup of two-step verification without success. I am seeking alternative methods to log in or remote assistance to resolve this issue promptly.

I purchased a new dishwasher (Model #DW80R5060UG/AA Serial #B08ZG8DN907228A) around New Year's, and it worked fine for about 6 months. An error code indicated a possible clog preventing drainage. A technician came on 8/11/[redacted] and found a clog in the drain hose, which he cleared by running rinse cycles with the hose draining into a bucket. The issue seemed resolved briefly, but the problem has recurred, with water not draining out properly. I attempted to unclog the hose as the technician did, but the dishwasher still has standing dirty water. I suspect it may be a pump or filter problem, but the filter is inaccessible. Despite functioning well initially, the dishwasher has been unusable for almost half the time we've owned it. I hope to get this fixed under warranty for good, whether it requires a new filter, pump, both, or a replacement dishwasher. - Chris

My television suddenly stopped working at 6:00 am on 10/8/21. The screen starting showing jumping pictures and then went black. Despite trying to troubleshoot and reboot throughout the day, I received messages prompting me to contact my internet provider. Following their advice, I reached out to Samsung, but the messages soon ceased. On the next day, I contacted my internet provider again, and they diagnosed that the cable box was unresponsive. They shipped a replacement box, which I set up on 10/13/21, mirroring the old installation. Unfortunately, it did not resolve the issue. After arranging an appointment, a technician visited yesterday and concluded that the problem lies with the TV itself. While the picture eventually displayed, there was no audio. Despite my attempts to adjust the sound settings, the issue persists. Seeking further assistance, I contacted Samsung support and was directed to "Just Answer" after registering. Despite providing all necessary details, I am still awaiting a response, causing frustration. Contact: [redacted] Email: [redacted] Kind regards, Shekoofeh Sharifi-Lotfabad

I recently bought a Samsung Galaxy Tablet S7, but I require one with LTE and WiFi capabilities. If the distinction had been clarified beforehand, I would have opted for a different model. I am interested in exchanging or selling it back to acquire a suitable device. Being in my 90s, I could use some assistance in this matter. Unfortunately, I have been redirected to various departments without a clear resolution. I seek a definitive answer from you regarding the exchange. Thank you.

Hello, our Samsung SDR-B74301N HD Security DVR system was damaged by lightning recently. The original unit no longer shows video when powered on. We ordered a replacement DVR unit, which displays video but does not read the HDD or allow access to the menu for configuration. Only 2 out of 4 cameras show images. We then bought a power supply that restored power to all 4 cameras, but the menu configuration issue persists. We need help accessing the menu for configuration and setting the password. Online articles suggest using various usernames and passwords, but none work for gaining access. The device id column on the login page defaults to [redacted]. We require assistance accessing the configuration menu to set up the HDD and adjust settings. Additionally, any recommendations for a replacement DVR unit compatible with our cameras would be appreciated. Lastly, information on programming the HDD is needed as both replacement devices do not detect the HDD.

My mother-in-law recently moved into a senior living facility and we bought her a Samsung Smart TV (UN43AU8000FXZA). Despite trying to access the Picture Size Setting in the TV settings, it appears to be greyed out when connected to the Xfinity cable box, resulting in black bands at the top and bottom of the screen. Surprisingly, when watching TV on the Samsung TV Plus side, she does get a full-screen display. I previously had success adjusting the Picture Size Setting on a similar Samsung TV for my father-in-law, but I'm struggling to do the same for my mother-in-law. Any tips would be greatly appreciated so she can enjoy watching all her favorite Xfinity channels without any display issues. Thank you.

I sent my Galaxy Watch 3 for repair to the Texas repair center. After two weeks of no updates, I had to call to inquire about the status. I was surprised to learn that payment was required for the repair, which I promptly provided. However, shortly after, I received an email stating that parts were on back order. I am puzzled about the lack of communication regarding the payment and the delay in informing me about the parts. Today, when I called for an update, I was abruptly told that they were uncertain about the availability of the parts before being hung up on. This experience has left me extremely dissatisfied with the repair center's customer service. My ticket number is [redacted]. Thank you, Richard H. H. Email: [redacted] Phone: [redacted]

I recently bought a Samsung certified pre-owned S20 Ultra 5G. Lately, it hasn't been receiving incoming calls properly. Outgoing calls work fine, but incoming calls are going to voicemail. After a visit to a certified repair shop, they mentioned it's a motherboard problem that they can't fix, advising me to contact Samsung. I'd appreciate it if Samsung could either repair the phone or provide a replacement. Dealing with this issue for a week and a half has been frustrating, and I'd rather not spend more time on hold or in repair shops. I own multiple Samsung phones and have been a loyal customer, using models like the S20 and Z Flip 3. Please help me get my phone fixed so I can continue to enjoy Samsung products. If this matter isn't resolved, I might have to look for solutions elsewhere, as I don't want to be left with a non-functional device that was quite expensive. Thank you, Louis T.

I ordered the Z Fold 3 during the pre-order period to get the free year of Samsung Care Plus. A representative mentioned issues due to high order volume at the end of the pre-order window. However, the promotions team informed me that I didn't claim the warranty properly in the system, which I disagree with because I distinctly recall selecting the included warranty. They stated they couldn't apply it to my account even though the 1 year of Care Plus was part of the promotion I bought.

Living in Southern California near the destructive "Woolsey Fire" left my home covered in soot, ash, and fire particulates. Despite the fire department's efforts saving our townhouses, the aftermath has been challenging. Returning after a week of evacuation, my house needs extensive cleaning and repairs. Insurance support has been lacking, with three years passing since the incident and no repairs completed. My belongings, like laptops, printers, and kitchen appliances, are damaged. Speaking with experts, including Geek Squad and local repair shops, they warned of the corrosive effects of fire debris on electronics. Considering replacing my old TVs, a 55" 6 series and a 32" 3 series, are now necessary due to the damage. As my insurance only covers $[redacted] for evaluations, I am contemplating whether it's worthwhile to have the TVs assessed or to purchase new smart TVs. Your input is appreciated.