Samsung Customer Service Issues

Our Samsung flatscreen has been working flawlessly for years until today when the sound suddenly stopped. I tried connecting my laptop via HDMI and tested the sound with no issues; however, any other audio source doesn't produce sound. This means we are unable to watch anything on cable, On Demand, or DVR since all sound is silent. We attempted various online suggestions to reset the sound settings, but it hasn't helped. Our Spectrum remote might not have the correct buttons for this issue. I really need assistance to restore sound to our TV.

I primarily use my earbuds at the gym to give an indication of their usage. Today at the gym, I encountered an issue where the right earbud's volume was significantly lower than the left one, affecting the sound quality. I have only owned these earbuds for under three months, so I am interested in exchanging them for a new pair. I appreciate your prompt assistance in this matter. Thank you.

I purchased a QN65Q800TAFXZA [redacted] TV in January [redacted] and it arrived in mid-February. Shortly after, I requested service due to dark spots on the screen. The service technician replaced the screen, but the issue persisted. When I contacted customer support again, they advised me to return the TV for a replacement. However, I was then informed that the same model was unavailable and was offered a refund in the form of an e-coupon. Feeling pressured, I accepted the e-coupon for $[redacted], although I had paid over $[redacted] with additional payments. I believe that I should receive equal value for the amount spent or at least better guidance on the available options. It seemed that the customer support team did not prioritize my satisfaction in this situation.

My name is Thomas Cook, and I recently purchased a new Qled Q6DA 50" TV, less than a week ago. Unfortunately, since taking it out of the box, we have been experiencing severe issues with setting colors, sound, and more. I reached out to your company for assistance on the same day, and it has been a struggle ever since. The TV is causing us severe headaches, eye strain, and even joint pain for some reason. I have contacted your company more than 15 times through chats and over 10 times on the phone. We have three tickets, with the first one (#[redacted]) assigned to "Cyber Electronics," a company with poor reviews for Samsung repairs and demanding extra payment for warranty services. Despite my request, a different company was not arranged. Subsequent attempts at a solution have been equally frustrating, with misleading information and unhelpful operators who struggle with English. Each follow-up attempt has led to dead-ends, wasted time, and rude interactions. Our health is being compromised while the issue remains unresolved, and I am considering returning the TV due to the lack of effective support provided by your company.

Hello, I recently purchased the Galaxy A32 5G and I'm having trouble with the WiFi connection. Although the network is visible, I can't locate where to input the password. Also, I'm finding it challenging to transition from my old phone to this new one at almost 70 years old. Additionally, I'm unsure about how to transfer all my contacts, including important business and personal numbers. When receiving calls, I seem to have trouble answering them due to being colorblind. I'm uncertain if I should press the green, blue, or red button. Thank you for your assistance, Mary A. [redacted] Someone mentioned I have an additional number, but I don't know about it. If I don't need it, will there be any charges involved? How can I cancel it if necessary?

My phone has been quiet on incoming calls since I received it as a gift [redacted] days ago. I've resorted to using the speakerphone to hear and be heard. I am 70 years old, in poor health, and have no family. Having a working phone is crucial for me to call for help if needed. I contacted my carrier, who confirmed that the phone is defective but couldn't fix it. I reached out to your customer service agents multiple times and struggled to communicate due to background noise and language barriers. I fear the current situation may lead to health issues. I was advised to return the phone for repairs, but I am concerned about the shipping label expiring. It would be simpler if I could receive a replacement from where I got the phone. I worry that if I send it for repairs, the same issue might occur again. I urgently need to speak to someone who speaks English and can assist me effectively.

Our new Samsung refrigerator's icemaker recently stopped working, making a troublesome noise for three weeks before the repair. It has now been four days since the repair, and although it no longer makes noise and produces ice cubes, it is unable to dispense them. We are having difficulty reaching the service person for further assistance. Our tracking number for this issue is [redacted]. We urgently require in-home service from a qualified technician who can address and resolve this problem promptly, or alternatively, we would appreciate the option to exchange this faulty appliance for a new one without any issues.

I am having trouble unlocking my Samsung phone even though it is connected to the internet. I tried using the Samsung remote unlock feature through "find my device," but it says it cannot unlock because it claims the phone is not connected to the internet, which it is. Can I use the Samsung remote service from another device, like my phone, to reset or erase the PIN on the locked device? When I try this, it also says the phone is not connected to the internet, despite being able to verify its internet connection. I'm unsure of what to do next to unlock the phone.

Hello, my name is Anita. I have been trying to get the Vancouver police to help me find my stolen Samsung Galaxy 9 for three weeks now. I received it from a friend, and it was taken from my room. Despite my efforts to locate it through Google, I have had no luck. The loss of my $1,[redacted] phone has left me feeling frustrated. The phone is purple-pinkish in color. I would appreciate it if you could track it down and prevent it from being used further. This phone is crucial for my work helping individuals dealing with drug-related issues on the streets. Kindly contact me via email or phone if needed. Thank you for your assistance. Best regards, Anita.

Two weeks ago, I scheduled a service appointment for my TV, but no one has contacted me to confirm an appointment. The two appointments that were reportedly scheduled resulted in no-show technicians, causing me to miss work and lose money. Despite being promised an exchange due to the lack of communication, I have seen no improvement in the service. This level of unprofessionalism is not what I expected from Samsung, and I cannot afford to keep missing work due to this ongoing issue. I have followed all the necessary steps on my end, but the continued delay in resolving this problem is frustrating and costly.

Hello, I purchased a Samsung A42 three months ago and have been experiencing constant issues with it. The predictive text doesn't work, messages fail to send, and I have trouble accepting calls. The phone has been returned to Vodafone six times in the last three months, and I am extremely frustrated. It's frustrating to pay for a new phone that doesn't function properly. After visiting the local store multiple times and contacting Vodafone, they advised me to reach out to you. If I do not receive a replacement phone that I am entitled to, I will seek legal counsel. I have always been a loyal Samsung customer and this situation has left me very upset. I am eager for a prompt resolution. You can contact me at [redacted] or [redacted]. I hope to resolve this matter swiftly, or I will pursue further actions. Thank you. - Gerard J.

I have already contacted tech support, but I cannot be without my phone for weeks. My Samsung Galaxy S21 is less than a year old, and all I am asking for is a replacement. I have been a loyal customer, purchasing TVs and phones. My husband is scheduled for bypass surgery on August 18th, and I cannot afford to have a faulty phone dropping calls and freezing up. I paid $[redacted] for two phones, and I need a reliable device. The S21 is defective, and I would like a new one under the one-year warranty. Please do the right thing and send me a replacement quickly. I cannot tolerate more issues during this time. Please assist me by promptly sending a new phone, and I will return the defective one. Thank you.

I contacted tech support and they advised me to send my phone in for repair. Being without my phone during this time is challenging, especially since my husband is scheduled for a major quadruple bypass surgery on August 18th. My phone frequently freezes, shuts off unexpectedly, and overheats, which is not safe and not how a phone should function. I request that Samsung replace my phone with a new one since it is still under warranty and showing multiple defects. It's unfair to expect me to continue using a faulty device when my old phone performs much better. As a loyal Samsung customer, I hope they can promptly send me a working phone without the 10-day activation limitation. I am already dealing with a difficult situation and should not have to endure further inconvenience. Once I receive the new phone, I will return the defective one. Thank you for your assistance.

I am unable to access my account due to my outdated phone number. I receive messages about two-step verification on a phone that no longer exists. When trying to reset the number, it requests an email. To verify, it requires my name, birth date, IMEI, and Serial number, which I cannot provide as I only own TVs and a microwave. Despite speaking with several agents who were helpful, I have yet to receive a call back since Monday. It should not be this difficult to update my phone number or receive a code for a change. I simply want to buy a tablet. Please assist.

I own a Samsung under-the-counter convection/microwave oven with the model number MC17J8000CS and serial number OAJN7WOM600034P. The warranty expired on 08/26/[redacted]. Both the convection oven and microwave are not working properly despite two attempts by Samsung Service technicians to fix them. The technicians mentioned that the issues are not repairable. The convection oven does not bake correctly, and the microwave is significantly slower than my $[redacted] Panasonic replacement. I have other Samsung appliances and have supported the brand. However, I am very disappointed with this specific product. I kindly request a replacement with a Samsung over-the-counter 2 cubic feet microwave in hopes of better functionality. I have lost faith in the convection oven feature of your product and hope for a resolution. Thank you for your attention to this matter. Sincerely, Paul S. S. [redacted]

My Samsung Galaxy Watch 2 was functioning perfectly until I started swimming with it, as it's advertised as a feature. After just a couple of weeks, the watch started having "ghost touches." I reached out to Samsung and sent it in for repairs since it's out of warranty. They are asking for $[redacted] to fix it! I understand it's out of warranty, but I've been reading many similar stories of watches working fine until they encounter water. This watch is marketed as suitable for swimming, so if it can't handle that, it seems like false advertising, and I shouldn't be charged for using it as intended. Right now, everything is uncertain. They have my watch and are waiting for payment or for me to request it back still broken. I really want it repaired either for free or for a small fee. Any assistance you can provide would be highly appreciated. Thank you.

I have a concern regarding being double charged for services linked to the Samsung Access program since I upgraded in January. I joined the Samsung Access program last July with an S20+, then upgraded to an S21 Ultra in January [redacted], returning the S20+ for a refund. The program bundles two monthly subscriptions under TDBank: "Office [redacted]"+Sales Tax at $3.54 and "Samsung Care+" at $8.49, totaling $12.03. However, my bill reflects $22.57 as I'm still being charged for Office [redacted] and "Premium Care" from the S20+. These services should have ended or transferred to the S21 Ultra upon upgrading. Furthermore, my February statement shows incorrect billing. It states the first month of services isn't billed, but I have it as a separate line item billed under the wrong plan type, set to be paid over three years at 33 cents per month. I am requesting cancellation and a refund of the bundled Samsung Access services linked to my S20+ until my Jan 28, [redacted] upgrade, and removal of the extra line item for one month of services from my Samsung Financing account.

My Samsung Smart TV facing a black screen issue. The TV suddenly went black while I was watching it. The upper left corner displays the HDMI-1/DVI image without any red light in the lower right. I have tried troubleshooting steps, including checking cables and power cords, but nothing changes. Both the TV and cable remotes are unresponsive, and the HDMI image persists unless I unplug the TV. The model number is "U946D60032SF(FXZA)." The TV was working fine before this incident, and nothing was moved or touched prior. There is no sound or response to any commands, and the cable company equipment is functioning correctly.

I placed an order for a dishwasher on 7/5/21 and paid for installation. The delivery workers from XPO couldn't install the dishwasher on 7/31 claiming we didn't have the right valve size. After getting the correct valve on 8/11, we scheduled for XPO to return on 8/18 with a wide delivery window from 8:30am to 8:30pm. Despite confirming multiple times, they didn't show up or call. When contacted on 8/19, they rescheduled for Monday the 23rd, but their recording stated Sunday the 23rd. Two men came on 8/23 but were clueless and didn't secure the dishwasher, causing a leak. After reporting the issue, XPO scheduled a return on 8/27. The two men noted a significant leak, damaged floorboards, and warped cabinets due to the improper installation by the previous crew. We are seeking a refund for the installation and compensation for the water damage repairs required.

I am having trouble connecting my Samsung printer to my Acer Chromebook. Despite the printer turning on and printing, it only produces usage and supplies pages. The toner is new, and even after three attempts by different technicians, including a Computer Science senior at Cal Poly, the setup still fails. The senior student suggested requesting a CD with instructions. I previously paid $40.00 to a graduate student who was unable to resolve the issue. The printer details are as follows: Model: ML [redacted] Series; Serial #: Z7BQBKBC200905B; Firmware version: V3.00.01.06; Last used date: [redacted].11.07. I have resorted to using UPS for printing, which is costly. Any advice on how to troubleshoot this problem or if there is a CD guide available would be greatly appreciated.